SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Make oral presentations 
SAQA US ID UNIT STANDARD TITLE
242840  Make oral presentations 
ORIGINATOR
SGB Communication Studies 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 04 - Communication Studies and Language Communication Studies 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who are, or are intending to be making oral presentations on a regular basis often to large or small groups of people. This unit standard will equip learners to present confidently, effectively, audibly and professionally. The unit standard will also equip learners with presenting skills to persuade the audience by confidently presenting ideas, recommendations, opinions and proposals effectively.

Learners accredited with this Unit Standard will be capable of:
  • Using verbal/oral communication skills to make an effective presentation.
  • Using non-verbal communication effectively to reach audience.
  • Using and maintaining a good poise during a presentation.
  • Handling questions and overcoming any objections effectively. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF level 3.
  • Computer Literacy at NQF level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Use verbal/oral communication skills to make an effective presentation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The voice intonation is used effectively to create clarity and to reach audience. 
    ASSESSMENT CRITERION RANGE 
    Voice quality include but not limited to modulation, tone of voice, pitch, proper sense stress, power, volume, clarity (e.g. words clearly spoken), avoid vocal distractions (e.g. um, er), pace (speed) and pausing.
     

    ASSESSMENT CRITERION 2 
    Words are clearly spoken with confidence and with conviction, and pronounced correctly to allow the audience to be focused on the message. 
    ASSESSMENT CRITERION RANGE 
    Correct pronunciation refers to using right sounds to vocalise words, stressing the right syllables and giving proper attention to diacritics.
     

    ASSESSMENT CRITERION 3 
    Vocal aids are used correctly to amplify voice to reach audience and be heard clearly by following relevant guidelines. 
    ASSESSMENT CRITERION RANGE 
    Vocal aids include but are not limited to a microphone and other sound equipments.
     

    ASSESSMENT CRITERION 4 
    An appropriate conversational style is used to put the audience at ease and help them to become receptive of the message. 

    ASSESSMENT CRITERION 5 
    A natural delivery style is used and appropriate words and ideas are expressed clearly. 
    ASSESSMENT CRITERION RANGE 
    Delivery style include but is not limited to; speaking clearly, no shouting or whispering, no rushing, naturalness, pausing at key points, etc.
     

    ASSESSMENT CRITERION 6 
    A rapport is built with the audience to establish trust during the presentation. 

    ASSESSMENT CRITERION 7 
    A message is presented and expressed naturally focusing on ideas to be delivered. 

    ASSESSMENT CRITERION 8 
    A message is delivered with an appropriate and natural modulation to make it appealing to the audience. 

    SPECIFIC OUTCOME 2 
    Use non-verbal communication effectively to reach audience. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Body language is used effectively to express ideas, opinions, and message to audience. 
    ASSESSMENT CRITERION RANGE 
    Body language is used to express ideas, sentiments, feelings, conviction and attitudes. Gestures and facial expressions include but not limited to, eye contact, smiling and empathetic gestures for example, extending a hand towards to a member of audience; positioning of head, for instance, words spoken or message that expresses a feeling, etc.
     

    ASSESSMENT CRITERION 2 
    Personal space is used to meet individual or group preferences and/or cultural preferences. 
    ASSESSMENT CRITERION RANGE 
    Personal space refers to the distance someone wants between himself or herself and other people in ordinary, non-intimate interchanges.
     

    ASSESSMENT CRITERION 3 
    Eye contact is used effectively to show interest in the audience. 

    ASSESSMENT CRITERION 4 
    Head is well positioned to reinforce the spoken words and convey feelings. 

    ASSESSMENT CRITERION 5 
    Nervousness and other distracting habits are controlled effectively by being calm. 

    SPECIFIC OUTCOME 3 
    Use and maintain good poise during a presentation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Composure is expressed appropriately to the occasion. 
    ASSESSMENT CRITERION RANGE 
    Poise refers to how the speaker stands, moves and speaks in a calm and dignified manner.
     

    ASSESSMENT CRITERION 2 
    Delivery is practised repeatedly to build memory patterns that can be readily activated when a presentation is delivered. 

    ASSESSMENT CRITERION 3 
    A proper image is projected, assessed and re-shaped to ensure confidence and credibility to audience. 

    ASSESSMENT CRITERION 4 
    Bold and deliberate movements, displaying conviction, are expressed. 

    ASSESSMENT CRITERION 5 
    Personal image in terms of appearance, manner of dress and grooming is projected appropriately and purposefully for the occasion/ or presentation. 

    SPECIFIC OUTCOME 4 
    Handle questions and overcome any objections effectively. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A list of every fact or opinion that may be regarded as a possible challenge to the presenter's position is developed and handled appropriately beforehand. 

    ASSESSMENT CRITERION 2 
    Assertion skills are applied in a given context. 
    ASSESSMENT CRITERION RANGE 
    Assertion skills are applied in a given context when one or more members of the audience is (are) dominating and causing interruptions.
     

    ASSESSMENT CRITERION 3 
    Relevant conversational style is used to show interest, politeness and appropriateness when handling questions during or after a presentation. 

    ASSESSMENT CRITERION 4 
    Resistance and objections to the presenter's ideas or concepts or that of the member of the audience are overcome with solid justification and conviction. 

    ASSESSMENT CRITERION 5 
    Questions and concerns are responded to in a friendly manner and understanding by the audience is clarified to build goodwill. 
    ASSESSMENT CRITERION RANGE 
    Building goodwill through using the You-Attitude approach.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this Unit Standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant ETQA.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in this Unit Standard as well as the integrated competence described in the exit level outcome of thequalification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • The different forms of communication and communication processes.
  • Groups and group dynamics.
  • Events, conferences, workshops, meetings and issues.
  • Organisational needs for growth and success.
  • Oral and written presentations. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems using critical and creative thinking and dealing effectively with conflict that may include cultural and linguistic diversity and develop alternative ways to deal with such conflict in a manner that builds relationships among participants. 

    UNIT STANDARD CCFO WORKING 
    Interacting effectively with the audience in a manner which promotes the presentation process to build goodwill. 

    UNIT STANDARD CCFO ORGANISING 
    Planning and preparing oneself for the presentation to achieve specific activities related to presentation and organisational results. 

    UNIT STANDARD CCFO COMMUNICATING 
    Using visuals, statistics and/or language skills in the modes of oral and/or written presentation as well as non-verbal communication skills. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understanding the impact of message presented and recognising that different contexts do not exist in isolation when consequences of not achieving goals and work objectives, and be aware of different events and issues affecting organisations. 

    UNIT STANDARD ASSESSOR CRITERIA 
  • Assessors must be registered as assessors with a relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Assessors must be in possession of a Qualification in Communication or a related sub-field of Communication Studies at a minimum of NQF level 5. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65989   Further Education and Training Certificate: Human Settlements Development  Level 4  NQF Level 04  Reregistered  2023-06-30  CETA 
    Core  73129   National Diploma: Public Relations Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  SERVICES 
    Elective  61595   Further Education and Training Certificate: Business Administration Services  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  23094   Further Education and Training Certificate: Development Practice  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2009-09-09  ETDP SETA 
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.