SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes 
SAQA US ID UNIT STANDARD TITLE
242863  Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  4 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
113959  Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes  Level 3  NQF Level 03  4   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for people who are employed in the public sector at the practitioner level. Persons credited with this Unit Standard are able to meet their obligations as employees in public sector contexts and deal appropriately with grievances and disputes.

The qualified learner is capable of:
  • Identifying employment rights and responsibilities.
  • Identifying sources of information and assistance for employees in relations to their employment rights and responsibilities.
  • Identifying grounds for personal grievances or disputes, and identify sources of assistance for the employee.
  • Identifying courses of action for dealing with personal grievances and disputes arising from the employment agreements and relationships. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Persons attempting this unit standard should be competent in:
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2. 
    		•

    UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify employment rights and responsibilities. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Types of employment contracts are identified and an explanation given with examples of their basic purpose and relationship between parties. 
    ASSESSMENT CRITERION RANGE 
    Employment contracts include, but are not limited to, collective, individual, written and/or oral.
     

    ASSESSMENT CRITERION 2 
    Matters that should be included in an employment agreement are identified to assure accountabilities are clearly understood and agreed. 
    ASSESSMENT CRITERION RANGE 
    Matters include, but are not limited to, wages, hours of work and breaks, leave and holidays, termination procedures, job descriptions, general standards of performance and conduct, method of variation, deduction provisions - including union fees.
     

    ASSESSMENT CRITERION 3 
    Rights and responsibilities arising from the employment relationship are identified to pre-empt problems in employer-employee relationship. 
    ASSESSMENT CRITERION RANGE 
    Rights and responsibilities include, but are not limited to, statutory provision, fair treatment on both sides.
     

    ASSESSMENT CRITERION 4 
    Rights to representation and to negotiate collectively by the learner are identified to meet compliance requirements. 

    SPECIFIC OUTCOME 2 
    Identify sources of information & assistance for employees in relations to their employment rights and responsibilities. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Sources of information and assistance in relation to employment negotiations are identified by name, location, services provided, and costs. 

    ASSESSMENT CRITERION 2 
    Sources of information and assistance in relation to issues that may arise in relation to the employment relationship, are identified by name, location, services provided, and costs. 

    ASSESSMENT CRITERION 3 
    The procedures, and parties involved, for resolving personal grievances and disputes are identified to ensure problems are addressed effectively. 

    ASSESSMENT CRITERION 4 
    The procedures and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to ensure problems are addressed effectively. 

    ASSESSMENT CRITERION 5 
    A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes. 

    ASSESSMENT CRITERION 6 
    A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes. 

    SPECIFIC OUTCOME 3 
    Identify grounds for personal grievances or disputes, and identify sources of assistance for the employee. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Grounds for personal grievances are identified and used to gauge best course to take. 
    ASSESSMENT CRITERION RANGE 
    Grievances include, but are not limited to, unjustifiable dismissal, unjustified action by the employer, which disadvantages the employee, discrimination, sexual harassment, and duress, related to membership of an employees` organisation.
     

    ASSESSMENT CRITERION 2 
    Grounds for disputes are identified to gauge best way to proceed. 

    ASSESSMENT CRITERION 3 
    Disputes and grievances are categorised. 
    ASSESSMENT CRITERION RANGE 
    Categories include, but are not limited to, seriousness, remedy, procedure.
     

    ASSESSMENT CRITERION 4 
    Sources of assistance for dealing with personal grievance or dispute situations are identified by name, location, services provided, and costs. 

    SPECIFIC OUTCOME 4 
    Identify courses of action for dealing with personal grievances arising from the employment agreement and relationship. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Strategies for on-site personal grievance and for dispute resolution are identified to minimise disruptions and costs to both parties. 

    ASSESSMENT CRITERION 2 
    The procedures, and parties involved, for resolving personal grievances and disputes are identified to expedite settlement of problems. 

    ASSESSMENT CRITERION 3 
    The procedures, and parties involved, for resolving claims of discrimination and/or sexual harassment are identified to expedite the settlement of issue. 

    ASSESSMENT CRITERION 4 
    A course of action is outlined, which illustrates how procedures contained in the relevant Acts may be initiated to deal with personal grievances and with disputes. 

    ASSESSMENT CRITERION 5 
    Assessment of alternative procedures for resolving personal grievances and disputes identifies their adequacy in terms of provisions in the Acts. 

    ASSESSMENT CRITERION 6 
    A course of action is outlined which illustrates how alternative procedures may be initiated to deal with personal grievances and with disputes. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation for this Unit Standard shall be obtained from the relevant Education and Training Quality Assurance Body, through summative and formative assessment by a registered assessor.
  • Assessors must be registered as an Assessor with the relevant ETQA.
  • Moderators must be registered as assessors with the relevant ETQA, or with an ETQA that has a Memorandum of Agreement with the relevant ETQA.
  • Training providers must be accredited by the relevant ETQA.

    Moderation should include both internal and external moderation where applicable. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner must demonstrate a working understanding of the statutory, regulatory and other frameworks affecting the provision of public sector services to the extent relevant to identifying basic employment rights and responsibilities and deal appropriately with own grievances and disputes. These frameworks include, but are not limited to:
  • Batho Pele
  • Public Service Act
  • Public Finance and Management Act
  • Municipal Finance Management Act
  • Constitution
  • Preferential Procurement Act
  • Access to information Act
  • Black Economic Empowerment Act
  • Labour Relations Act
  • Employment Equity Act
  • Basic Conditions of Employment Act
  • Acts specific to the public sector organizational context of the learner

    The learner must demonstrate an understanding of relevant organisational requirement relevant to identifying basic employment rights and responsibilities and deal appropriately with own grievances and disputes, which requirements include, but are not limited to:
  • Information sources
  • Information flow within the organisation
  • Internal organisation policy, procedure and guidelines
  • Information requirements
  • Information security 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Learners are able to identify and solve problems using critical and creative thinking processes to resolve personal disputes and grievances. 

    UNIT STANDARD CCFO WORKING 
    Learners are able to work effectively with others as a member of a team, group, organization or community in order to pre-empt the reasons for grievances and disputes from arising. 

    UNIT STANDARD CCFO ORGANISING 
    Learners are able to organize and manage themselves and their activities responsibly and effectively in order to ensure that all tasks are completed to organisational requirements on time and to standard without cause for personal grievances or disputes arising. 

    UNIT STANDARD CCFO COLLECTING 
    Learners are able to collect, analyse, organise and critically evaluate information relevant to dealing effectively and with minimum disruption to personal grievances and disputes. 

    UNIT STANDARD CCFO COMMUNICATING 
    Learners are able to communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion to identify and pre-empt or resolve personal grievances or disputes. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use science and technology effectively and critically in dealing with personal grievances or disputes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of interrelated systems by recognizing that provision exists in the public service to manage personal grievances and disputes in a manner that minimises disruptions to own and organisational work life. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 113959, which is "Identify basic employment rights and responsibilities and deal appropriately with own grievances and disputes", level 3, 4 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57804   National Certificate: Public Administration  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  PSETA 
    Elective  93997   National Certificate: Contact Centre and Business Process Outsourcing Support  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Acorser Corporate and Business Consulting Cc 
    2. Amandla Obunye Training Academy 
    3. Arishi ISD (PTY) Ltd 
    4. Aubrey Nyiko Business Enterprises 
    5. Bohlokoa Business Consultancy 
    6. Cale Developments 
    7. Chartered Institute of Management (Pty) Ltd 
    8. College of Cape Town TVET 
    9. Destiny Management Consultants (Pty) Ltd 
    10. DotCentre Business Consulting 
    11. Dzindalo Consulting (Pty) Ltd 
    12. Excellent Minds Institute (Pty) Ltd 
    13. Fort Hare Trading Solutions (Pty) Ltd 
    14. Free State Training and Development Institute 
    15. Genvio (Pty) Ltd 
    16. Gleyding Management Institute (Pty) Ltd 
    17. Global Steel Merchants (Pty) Ltd 
    18. Harvestine Investments (Pty) Ltd 
    19. Harvitex cc 
    20. Higherway Institute of Learning (Pty) Ltd 
    21. Immaculate Training and Consulting 
    22. Institute of Busines Management of Southern Africa 
    23. Integrated Corporate Skills Solution 
    24. Josmap Training Institute 
    25. Kgaka Kgolo Institute 
    26. Khongoloti Training Academy 
    27. Lead Afrika Consulting (Pty) Ltd 
    28. Leronsa Trading Enterprise 
    29. Lusa Social Enterprenueship Institute (PTY)LTD 
    30. Majuba Technical Vocational Education and Training 
    31. Matash Holdings (Pty) Ltd 
    32. Mgwezane Training and Management cc 
    33. MMPS Holdings 
    34. Mokoai Business Solutions (Pty) Ltd 
    35. Molly Malete Productions CC 
    36. Mowils Consultants 
    37. Mpumalanga School of Government - MPSG 
    38. National Skills and Technical 
    39. NokushoM Consultancy and Trading 
    40. Orchards Graduate School (Pty) Ltd 
    41. Phoka Tshela Projects 
    42. Positive Thinking Consultants cc 
    43. Prestige Leaders Consulting (Pty) Ltd 
    44. Prodigy Business Services 
    45. Prospen Group (Pty) Ltd 
    46. Ramazwi Security Service and Training Agency (Pty) Ltd 
    47. Ratomac Trading Consultants (Pty) Ltd 
    48. Regen Institute of Leadership and Management Education 
    49. Regenesys School of Public Management 
    50. Sampatla Procurement Solutions (Pty) Ltd 
    51. Sizanesu Consulting 
    52. South Africa School of Diplomacy, Protocol and Public Administration 
    53. Spears Business and Life Coach Consulting 
    54. Step Ahead Academy (Pty) Ltd 
    55. Thandiwenathi (Pty) Ltd 
    56. Thubelihle Graduate Institute (Pty) Ltd 
    57. Tippinggate Business Solutions 
    58. Tloumogale Business Development & Consulting (Pty) Ltd 
    59. Tonex Management Solutions (Pty) Ltd 
    60. Vuca Institute of Leadership Development 
    61. Vumilia Africa Group 
    62. Weinvest Investments 
    63. Zizzy Printing & Projects (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.