SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context 
SAQA US ID UNIT STANDARD TITLE
242902  Demonstrate an ability to apply the principles of problem identification, analysis and decision-making within immediate work context 
ORIGINATOR
SGB Public Administration and Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Public Administration 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for officials involved in service delivery functions within the public sector. On completion of this standard the learners will be able to contribute to the improvement of service delivery trough the cultivation of more effective administration and people skills.

The qualifying learner is capable of:
  • Demonstrating an ability to locate problems within a wider public sector context.
  • Demonstrating an ability to perceive problem-solving as a process and manage problem-solving objectively.
  • Identifying levels of authority and protocols relating to the resolution of problems.
  • Engaging in decision-making in order to resolve problems and generate new ideas and solutions in order to contribute towards overall public sector objectives.
  • Identifying and applying the principles of risk management to problem analysis and decision-making. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    All learners accessing this qualification must be competent in:
  • Communication NQF Level 3.
  • Mathematical Literacy NQF Level 3.
  • Computer Literacy NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an ability to locate problems within a wider public sector context. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The public sector context is analyzed and described in terms of macro and micro performance categories. 

    ASSESSMENT CRITERION 2 
    Concepts of 'problem' are analysed and distinguished. 
    ASSESSMENT CRITERION RANGE 
    'Problem' concepts include, but are not limited to, positive and negative mal performance, risk, risk frequency and severity, quality deviation, damages and consequential damages, hidden and unforeseen consequences, social and political perceptions and repercussions.
     

    ASSESSMENT CRITERION 3 
    Root cause analysis, process modelling and brainstorming concepts are described and applied to the analysis of problems in the wider public sector context. 

    ASSESSMENT CRITERION 4 
    The roles and functions of continuous improvement, quality and risk management teams and functions are described in the context of problem location. 

    SPECIFIC OUTCOME 2 
    Demonstrate an ability to perceive problem-solving as a process and manage problem-solving objectively. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of process is understood and explained in the context of problem solving. 

    ASSESSMENT CRITERION 2 
    The concepts of systems analysis and process engineering are understood and described in the context of problem solving. 

    ASSESSMENT CRITERION 3 
    Negative concepts of 'problem-solving' are explored and their harmful consequences explained. 
    ASSESSMENT CRITERION RANGE 
    Negative 'problem solving concepts' include but are not limited to, blaming, ridicule, personal attacks, negative concepts of 'perfectionism', irrationality, covering-up, subjectivity, distributive problem solving, conflict, divisive.
     

    ASSESSMENT CRITERION 4 
    The benefits of objective 'problem solving are understood and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Benefits include, but are not limited to, inclusive problem solving, rationality, harmony, partnering, team work, building trust, hard on the problem soft on the people approach, outcome orientate.
     

    SPECIFIC OUTCOME 3 
    Identify levels of authority and protocols relating to the resolution of problems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of authority within the public service, and own department or section, context are explained and described. 

    ASSESSMENT CRITERION 2 
    The necessity of different levels of authority is understood general and explained in the context of problem solving. 

    ASSESSMENT CRITERION 3 
    The purpose, nature and content of protocols is understood and described generally and the rational for implementing problem-solving protocols is understood and explained. 

    ASSESSMENT CRITERION 4 
    Problem solving protocols are identified within own department and levels of authority explained in the context of problem solving. 

    SPECIFIC OUTCOME 4 
    Engage in decision-making in order to resolve problems and generate new ideas and solutions in order to contribute towards overall public sector objectives. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Decision making models and process are described generically and the context of problem solving in the public sector. 

    ASSESSMENT CRITERION 2 
    Public sector objectives are classified according to levels of generality and high level objectives re isolated and described. 

    ASSESSMENT CRITERION 3 
    The process by which lower level objectives are subsumed into high level objectives is described and understood. 

    ASSESSMENT CRITERION 4 
    The principles of outcomes based problem solving are understood and explained. 

    ASSESSMENT CRITERION 5 
    Participate in decision-making teams and processes in the context of outcomes based problem-solving in public sector context. 

    SPECIFIC OUTCOME 5 
    Identify and apply the principles of risk management to problem analysis and decision-making. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The risk management process is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 2 
    Risk identification understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 3 
    Risk quantification is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 4 
    Risk handling is understood and explained generically and in the context of public service problem analysis and decision making. 

    ASSESSMENT CRITERION 5 
    Risk feedback and improvement is understood and explained generically and in the context of public service problem analysis and decision making. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Public sector policies and procedures.
  • Interpersonal skills and conflict management.
  • Basic principles of risk management.
  • Problem-solving and analysis techniques.
  • Levels of authority and decision-making protocols within public sector. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to ensure proactive contribution to overall public sector objectives. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to engage in problem resolution. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to effectively solve problems within given timeframes. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate how problems impact on work goals, objectives and decisions. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to advise others on decisions and engage them in problem resolution and analysis. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, as a tool for problem solving and analysis. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that problem solving contexts within the public sector do not exist in isolation and that a variety of internal and external factors can the overall outcomes of communication. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that problem resolution contributes to a wider need and does not affect roleplayers negatively. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  57824   Further Education and Training Certificate: Public Administration  Level 4  NQF Level 04  Reregistered  2023-06-30  PSETA 
    Elective  58578   National Certificate: Local Government Councillor Practices  Level 3  NQF Level 03  Reregistered  2023-06-30  LG SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 3L Development 
    2. A4 Consultancy CC 
    3. ABA Sebenzi 
    4. Africa Institute For Public Administration 
    5. Asiphokuhle Training and Research Institute 
    6. AVAX SA 481 CC. T/A Mandisa Development Services 
    7. Bavuse Trading Enterprises cc 
    8. Boikgantsho Consulting & Events 
    9. Break The Chains Development Services 
    10. BW Khuzwayo Consulting CC 
    11. Classic Human Capital Solutions 
    12. Development Bank of Southern Africa (DBSA) 
    13. DialNx Consultants 
    14. Didintle Training Services 
    15. Ditirelo Skills Development Services 
    16. Edutraining Business College 
    17. Elective Training Institute Enterprise CC 
    18. Growth Management Consulting 
    19. HS GLOBAL SKILLS BUSINESS SOLUTIONS 
    20. Ilinge Labantu Debt Solution 
    21. Isipho Equiping (Pty) Ltd 
    22. Jobafrik Consulting 
    23. KALIDEEN MANAGEMENT SERVICES 
    24. Kamanga Skills Projects 
    25. Karabo Ya Karabo 
    26. Kgolo Institute 
    27. Kuyakhula Development Initiatives 
    28. Letlhokoa Management Services CC 
    29. LO Tantsi Fire Consultants CC. 
    30. M.I.C. Training and Development 
    31. Maile Consulting 
    32. Makavila Suppliers CC. 
    33. Management College of Southern Africa (MANCOSA) 
    34. Mass Computer Training And Printers 
    35. Mgwezane Training and Events Management CC. 
    36. Miczo's Enterprise 
    37. Misol Projects cc 
    38. Mission Point Consulting 
    39. Mod-Mosh Projects and Consulting (PTY) LTD 
    40. Morar Incorporated 
    41. Mortarboard Training Solutions 
    42. MTHENGENYA & ASSOCIATES 
    43. Nemalale Eagles Consultancy CC 
    44. Networx for Career Development 
    45. NS Global Academy 
    46. Paseka Business Enterprise 
    47. Pioneer Business Consulting 
    48. Power Rush Trading 170 CC. 
    49. Pudi's Educational Services And Youth Development 
    50. Rally Business Consulting 
    51. Riostep (Pty) Ltd 
    52. Sebobatho Project Management 
    53. Siyakhula Trust ETD Institute Pty Ltd 
    54. SIZA NESU TRAINING AND DEVELOPMENT 
    55. Talent Emporium Academy (PTY) Ltd 
    56. The Crimson CO CC. 
    57. Thubelihle Graduate Institute 
    58. Tlaletso Consultants 
    59. Tloumogale Business Development & Consulting 
    60. Tshwane Training Institute (PTY) LTD. 
    61. Umqondo Consultancy 
    62. University of Fort Hare 
    63. Vhutshilo Health And Training Organisation 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.