SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply and continuously improve company policies and procedures 
SAQA US ID UNIT STANDARD TITLE
243267  Apply and continuously improve company policies and procedures 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard deals with the effective application of company policies within a business unit in the motor retail industry.

It reflects the skills required to:
  • Access company policies and procedures.
  • Identify areas of non-compliance.
  • Apply company policies and procedures consistently.
  • Educate team members/staff on company policies and procedures.
  • Identify changes and amend policies in accordance with procedures.

    It also reflects the understanding of:
  • Applicable legislation.
  • The purpose of the policy or procedure.
  • The consequences of non-compliance. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4. 

  • UNIT STANDARD RANGE 
  • This unit standard deals with the management, application and improvement of company policies and procedures within a motor retail business unit. It does not include the interpretation of legislation or the generation of policies.
  • Business unit refers to a branch or a department in a larger business. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and access company policies and procedures documentation. 
    OUTCOME RANGE 
    All policies and procedures relevant to the business unit are identified. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The latest version of company policy and procedure documentation is used. 

    ASSESSMENT CRITERION 2 
    The documentation is stored according to an established system and is accessible at the workplace. 

    ASSESSMENT CRITERION 3 
    All policies or procedures applicable to the business unit are known and the interpretation of the policies and procedures is correct. 

    ASSESSMENT CRITERION 4 
    All critical activities of the business unit are covered by workplace procedures. 

    SPECIFIC OUTCOME 2 
    Educate team members/staff about the content, purpose and application of the policies and procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Team members/staff apply the policies and procedures and understand the implications of non-conformance. 

    ASSESSMENT CRITERION 2 
    Changes to policy(ies) and procedure(s) are timeously communicated to team members/staff. 

    ASSESSMENT CRITERION 3 
    Terminology used is understood by team members/staff. 

    SPECIFIC OUTCOME 3 
    Implement and monitor the application of policies and procedures within own business unit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The activities of the business unit are performed in accordance with applicable policies and procedures. 

    ASSESSMENT CRITERION 2 
    Mechanisms are in place to monitor the consistent application of policies. 

    ASSESSMENT CRITERION 3 
    Mechanisms are in place to respond to non-conformances. 

    ASSESSMENT CRITERION 4 
    Regular audits are conducted to establish the level of compliance and identify gaps or problems. 

    SPECIFIC OUTCOME 4 
    Evaluate the effectiveness of policies and procedures on business unit activities and take corrective action where required. 
    OUTCOME RANGE 
    Corrective action may include the development of the learner's own standards for the business unit and procedures to support overall policies. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Corrective actions achieve the intended result(s). 

    ASSESSMENT CRITERION 2 
    Evaluation is planned and conducted in a methodical, systematic manner. 

    ASSESSMENT CRITERION 3 
    A system/procedure is in place to track and incorporate changes. 

    SPECIFIC OUTCOME 5 
    Evaluate the impact of external changes on the policies and procedures of the business unit and take corrective action where required. 
    OUTCOME RANGE 
  • External changes: eg resulting from changes to legislation or company policy.
  • Corrective action may include the development of the learner's own standards for the business unit and procedures to support overall policies. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A system/procedure is in place to track and incorporate changes. 

    ASSESSMENT CRITERION 2 
    Standards and procedures for the business unit are updated to reflect new developments in legislation and/or company policy. 

    ASSESSMENT CRITERION 3 
    The principles of continuous improvement are explained and discussed with reference to examples experienced in the workplace. 

    SPECIFIC OUTCOME 6 
    Discuss and explain issues related to the application of company policies and procedures within a motor retail department. 
    OUTCOME RANGE 
    Issues, key concepts and principles include:
  • The purpose of the policy(ies) and procedure(s).
  • Consequences of inconsistent application of policies and procedures.
  • Corrective actions and their implementation.
  • The risks, the price and the implications of non-conformance. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Discussions of issues demonstrate an understanding of the key concepts and principles related to company policies and procedures and an understanding of how these relate to application in practice. 

    ASSESSMENT CRITERION 2 
    Concepts and issues are illustrated by making use of examples experienced in the business unit. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment will be governed by the policies and guidelines of a relevant Education and Training Quality Assurance body (ETQA), which has jurisdiction over this field of learning.

    The policies and procedures of the relevant ETQA will also determine:
  • How the assessment is moderated.
  • How a learner can appeal against the outcome of the assessment.

    Any institution or company which offers learning to achieve the purpose of this unit standard must be accredited as a provider through the relevant ETQA.

    The integrated assessment should be based on a summative assessment guide. The guide will specify how the assessor will assess different aspects of the performance and will include:
  • Evaluating evidence in a portfolio of evidence, particularly projects which integrate various aspects of the unit standard and which demonstrate the integration of knowledge and skills and values, and the development of the critical outcomes.
  • Observing and listening to the learner at work, both in primary activities as well as in other interactions, or in relevant simulations.
  • Asking questions and initiating short discussions to test understanding and to verify other evidence.
  • Looking at records and reports.
  • Formative assessment.

    Assessment of competence for this unit standard is based on experience acquired by the learner in the workplace, within the particular motor retail context. The assessment process should cover the explicit tasks required for the unit standard as well as the understanding of the concepts and principles that underpin the management process.

    The assessment process should also establish how the learning process has advanced the Critical Cross-field Outcomes.

    The learner may choose in which language he/she wants to be assessed. This should be established as part of a process of preparing the learner for assessment and familiarising the learner with the approach being taken.

    Assessors should also evaluate evidence that the learner has been performing consistently over a period of time.

    The assessment for this unit standard can be done in conjunction with the assessment of other unit standards related to a qualification, and in conjunction with the assessment for the qualification as a whole. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Names and functions of:
    > Policies and procedures.
  • Purpose of:

    > Policies and procedures.
    > The motor retail business as a whole and of the business unit.
  • Attributes, descriptions, characteristics and properties:
    > Of the company policies and procedures.
  • Processes and events:

    > Implementation.
    > Changes to policies and procedures.
    > Training staff on policies and procedures.
  • Causes and effects, implications of:

    > Non-compliance, compliance.
    > Lack of time, trust and training.
    > Poor attitude.
    > Poor organisational structures and processes.
    > Abdicating responsibility.
  • Procedures and techniques:

    > Compliance.
    > Application at the workplace.
    > Delegation.
    > Obtaining co-operation.
    > Basic statistical analysis.
  • Regulations, legislation, agreements, policies, standards:

    > Applicable standards.
    > Business agreements, eg dealership agreements, franchise agreements.
    > Relevant legislation.
  • Theory: rules, principles, laws:

    > Key performance areas.
    > Continuous improvement processes.
    > Human motivational theories.
    > Basic statistical principles.
  • Categories:
    > Of policies and procedures.
  • Relationships, systems:
    > The relationship between the application of company policies and procedures within the business unit and the achievement of broader business purposes. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems.
  • Identify causes(s) if the policy or procedure does not achieve the intended result and take corrective action. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others.
  • Interact with others in the application of policies and procedures. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage myself and my activities.
  • Related to the application of policies and procedures within the department (implementation, monitoring application, evaluating effectiveness, taking corrective action). 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.
  • Related to monitoring the effectiveness of the policies and procedures.
  • Related to identifying the need for changes and incorporating these in policies and procedures. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively.
  • Communicate with team members/staff about policies and procedures (purpose, application, compliance, monitoring and evaluation, changes). 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically.
  • Related to monitoring and measuring the effectiveness of policies and procedures. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems.
  • Describe the consequences for the motor retail business of compliance/non-compliance with policies and procedures at business unit level. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  71969   National Certificate: Automotive Components: Manufacturing and Assembly  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  78943   National Certificate: Autotronics  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MERSETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  LG SETA 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59387   National Certificate: Intellectual Property Administration  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Elective  79627   National Certificate: Mechatronics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  66189   National Certificate: Quality Management Systems  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Avenida (Pty) Ltd 
    2. Dawsons Training Academy (Pty) Ltd (DURBAN) (TP) 
    3. Equal Career Services (Pty) Ltd (CENTURION) (TP) 
    4. Imperial Technical Training Academy (WADEVILLE) (TP) 
    5. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    6. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    7. Nyankwavi Investment CC. 
    8. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    9. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    10. SG Coal (Pty) Ltd (TP) 
    11. The Automobile Association of South Africa NPC T/A The AA Technical College(MIDRAND) (TP) 
    12. The Automobile Association of South Africa T/A AA Training Academy (MO 
    13. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.