SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide, use and manage information and information systems for a motor retail business 
SAQA US ID UNIT STANDARD TITLE
243354  Provide, use and manage information and information systems for a motor retail business 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 6  Level TBA: Pre-2009 was L6  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Effective management of a motor retail business depends on the availability and use of accurate information on economic, market and business conditions, changes and trends. This unit standard reflects the skills required to provide for and manage the information needs and systems of a motor retail business by:
  • Sourcing and evaluating information.
  • Contributing to the forecasting of trends and developments and their impact on the motor retail business.
  • Managing and evaluating the information system and taking corrective action if required.
  • Contributing to the management and sharing of knowledge, problem solving and decision making and the development of intellectual capital.

    It also reflects the understanding of:
  • Information, data, knowledge management, knowledge exchange and technology support requirements related to a motor retail business.
  • Knowledge as the basis for intellectual capital.
  • The role of software packages in the management of information and knowledge and the development of intellectual capital.

    This unit standard would be assessed in any motor retail business which includes a combination of several of the following:
  • New vehicle sales.
  • Used vehicle sales.
  • Vehicle finance and insurance.
  • Vehicle servicing and repairs.
  • Parts and accessories.
  • Body repairs.
  • Leasing.
  • Rental.
  • Retail finance and administration.
  • Specialised services such as:

    > Automotive engineering and engine rebuilding.
    > Customising and tuning.
    > Wheels, tyres and shock absorbers.
    > Auto-electrical diagnostics and repairs.
    > Fleet management.
    > Vehicle security, environmental and entertainment systems.

    The skill, the knowledge and the values reflected in this unit standard form part of the exit level outcomes required for the National Diploma in Business Management (Motor Retail): NQF Level 6. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credits for this qualification are based on the assumption that the learner either has a formal qualification and some experience of the motor retail business or has extensive experience within the motor retail business. If a learner does not have such experience or qualifications, the learning time will be increased.

    Learners are assumed to have management, administrative, human resource, financial, operational, organisational, marketing, sales, problem solving, situational analysis, relationship, decision making and planning skills at NQF Level 5 in the context of the motor retail industry. Such skills may be acquired through the National Diploma in Business Management (Motor Retail): NQF Level 5. The allocation of credits is also based on the assumption that the learner will be working towards this qualification as part of a learning programme which integrates the unit standards. 

    UNIT STANDARD RANGE 
    Information refers to:
  • Internal and external information and data, e.g. economic changes and market trends.
  • Information obtained from formal and informal sources, e.g. perceptions, views and experiences of staff, customers and others associated with the business.
  • Information which has been transformed into knowledge, e.g. practices, behaviour.

    Information system refers to licences, packages, software, sources of information, dissemination of information.

    Further information on the scope and level of this unit standard is indicated by range statements related to the specific outcomes. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Source and evaluate information for the motor retail business. 
    OUTCOME RANGE 
    Source includes obtaining information from informal as well as formal sources, eg staff, customers, partners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information needs are identified accurately and re-evaluated and updated regularly. 

    ASSESSMENT CRITERION 2 
    Sources of information are identified and evaluated, maintained and periodically reviewed for usefulness, reliability and cost. 
    ASSESSMENT CRITERION RANGE 
    Includes establishing and maintaining contact with others in a position to provide useful information.
     

    ASSESSMENT CRITERION 3 
    Methods of obtaining information are periodically evaluated and improved where necessary. 

    ASSESSMENT CRITERION 4 
    Information of sufficient quality and quantity to support the objectives of the motor retail business is obtained and processed. 

    ASSESSMENT CRITERION 5 
    Information is analysed, organised and made available in a useable form to aid decision making. 

    SPECIFIC OUTCOME 2 
    Contribute to the forecasting of trends and developments and assess their potential effects on the motor retail business. 
    OUTCOME RANGE 
  • Trends and developments: changes in technology, the regulatory framework, buying patterns, economic influences, employment practices, cost factors, etc.
  • Potential effect: the potential impact as well as the potential to impact.
  • The contribution includes an assessment of the impact on the objectives, operations and resource requirements of the motor retail business. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Relevant information is used to assess trends and developments and to identify those that will affect the motor retail business. 
    ASSESSMENT CRITERION RANGE 
    Relevant: current, sufficiently broad in scope to eliminate bias, as obtainable within time and cost constraints.
     

    ASSESSMENT CRITERION 2 
    Conclusions about the nature and extent of the impact of the identified trends and developments are formulated clearly and justified in terms of the available information. 
    ASSESSMENT CRITERION RANGE 
    Formulated clearly: includes assumptions made and degree of certainty/uncertainty.
     

    ASSESSMENT CRITERION 3 
    Sufficient information is provided to allow decision-making on changes to objectives, operations and resources. 

    SPECIFIC OUTCOME 3 
    Manage and evaluate the information systems and take corrective action if required. 
    OUTCOME RANGE 
    Information systems: includes manual and electronic methods or capturing and storing information; management of software packages, e.g. customer relationship management, enterprise resources planning, etc. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The needs of the motor retail business are met in terms of recording, storing and retrieval of all relevant information. 
    ASSESSMENT CRITERION RANGE 
    Are met: includes personally by the learner as well as by subordinates.
     

    ASSESSMENT CRITERION 2 
    The information system supports the full range of functions within the motor retail business. 
    ASSESSMENT CRITERION RANGE 
    Supports the full range of functions: current data and new developments, knowledge exchange, technology support.
     

    ASSESSMENT CRITERION 3 
    Staff members are fully informed about information requirements, responsibilities and uses and perform their roles in relation to the system. 
    ASSESSMENT CRITERION RANGE 
    Requirements: includes statutory and organisational requirements.
     

    ASSESSMENT CRITERION 4 
    Technology and work practices are assessed for effectiveness and efficiency and deficiencies are identified and rectified. 
    ASSESSMENT CRITERION RANGE 
    Rectified: includes recommending and/or implementing re-design of the system, introduction of new technology, re-specification of information requirements, analysis and correction of system breakdowns, etc.
     

    SPECIFIC OUTCOME 4 
    Contribute to management and sharing of knowledge, problem solving and decision making and the development of intellectual capital. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information is relevant, accurate, clear and timely and is presented in an organised and accessible form. 

    ASSESSMENT CRITERION 2 
    Recommendations and suggestions are based on relevant evidence and are explained and justified. 

    ASSESSMENT CRITERION 3 
    Information and knowledge held by staff and groups within the business is collected, organised, analysed and shared. 

    ASSESSMENT CRITERION 4 
    Knowledge is managed and applied productively to leverage and optimise business processes. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Assessment will be governed by the policies and guidelines of a relevant Education and Training Quality Assurance body (ETQA), which has jurisdiction over this field of learning. The policies and procedures of the relevant ETQA will also determine:
  • How the assessment is moderated.
  • How a learner can appeal against the outcome of the assessment.

    Any institution or company which offers learning to achieve the purpose of this unit standard must be accredited as a provider through the relevant ETQA.

    The integrated assessment should be based on a summative assessment guide. The guide will specify how the assessor will assess different aspects of the performance and will include:
  • Evaluating evidence in a portfolio of evidence, particularly projects which integrate various aspects of the unit standard and which demonstrate the integration of knowledge, skills and values, and the development of the critical outcomes.
  • Observing and listening to the learner at work, both in primary activities as well as in other interactions, or in relevant simulations.
  • Asking questions and initiating short discussions to test understanding and to verify other evidence.
  • Looking at records and reports.
  • Formative assessment.

    Assessment of competence for this unit standard is based on experience acquired by the learner in the workplace, within the particular motor retail context. The assessment process should cover the explicit tasks required for the unit standard as well as the understanding of the concepts and principles that underpin the management process.

    The assessment process should also establish how the learning process has advanced the Critical Cross-Field Outcomes.

    The learner may choose in which language he/she wants to be assessed. This should be established as part of a process of preparing the learner for assessment and familiarising the learner with the approach being taken.

    Assessors should also evaluate evidence that the learner has been performing consistently over a period of time.

    The assessment for this unit standard can be done in conjunction with the assessment of other unit standards related to a qualification, and in conjunction with the assessment for the qualification as a whole. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The following items reflect the broad range and types of knowledge that the assessor will evaluate. However, care should be taken that these items listed are used as a guide and are not seen as being prescriptive. This is especially true if examples are given. Knowledge in this field evolves quickly. Alternative approaches and models are equally acceptable:

    Names and functions of:
  • Information sources.
  • Information systems, security systems.
  • Licensing requirements.
  • Software: information technology.
  • Networks.
  • Knowledge management, intellectual capital concepts.

    Purpose of:
  • Collecting, organising, analysing, presenting information.
  • Forecasting.
  • Information systems, security systems.
  • Confidentiality, privacy, access and access control.
  • Managing knowledge and intellectual capital.

    Attributes, descriptions, characteristics and properties:
  • Of various categories of information.
  • Of various sources of information.
  • Information systems and security programmes.
  • Software, software packages, information technology.
  • E-mail, world-wide web, the internet.

    Processes and events:
  • Sourcing, evaluating and presenting information.
  • Forecasting.
  • Decision making.
  • Problem solving.
  • Conversion of information to knowledge.

    Causes and effects, implications of:
  • Not verifying information.
  • Not preserving confidentiality and privacy.
  • Inadequate security.
  • Non-compliance with legal and company requirements.

    Procedures and techniques:
  • For sourcing, evaluating, organising and presenting information.
  • For maintaining security of information and the information system.
  • For evaluating information systems.

    Sensory cues:
  • Related to managing and evaluating the information and the information system.

    Regulations, legislation, agreements, policies, standards:
  • Relevant legislation.
  • Organisational policies and requirements.
  • Technical, quality and industry standards.

    Theory: rules, principles, laws:
  • Ethics related to storage, retrieval and use of information, privacy, confidentiality.
  • Information processing systems and logic.
  • Knowledge management and intellectual capital principles.

    Categories:
  • Sources of information.
  • Types of information.
  • Information systems, software packages.

    Relationships, systems:
  • The relationship between the value and relevance of information sourced and presented and the value of the resulting forecast or decision for the motor retail business.
  • Relationship between information, knowledge and intellectual capital. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems:
  • Source and evaluate information to use in problem solving.
  • Identify problems related to information technology and work practices and solve them. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others:
  • Interact with others in problem solving and decision making processes. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage myself and my activities:
  • Organise own activities related to managing and evaluating information and the information system for the motor retail business. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information:
  • Obtain, analyse and organise information of sufficient quality and quantity to support the objectives of the motor retail business. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively:
  • Formulate, present and justify conclusions about the nature and extent of the impact of trends and developments on the motor retail business. 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically:
  • Use technology effectively to manage the information needs of the motor retail business. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems:
  • Describe the relationship between the value and relevance of information sourced and presented and the value of the resulting forecast or decision for the motor retail business. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Equal Career Services (Pty) Ltd (CENTURION) (TP) 
    2. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.