SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Identify causes of stress and techniques to manage it in the workplace 
SAQA US ID UNIT STANDARD TITLE
244589  Identify causes of stress and techniques to manage it in the workplace 
ORIGINATOR
SGB Life Skills 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 07 - Human and Social Studies People/Human-Centred Development 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114946  Identify causes of stress and techniques to manage it in the workplace  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for supervisors, team leaders, managers, peer counsellors, community counsellors and employee lay counsellors who are in a position to create an environment where stress is managed so as to create a healthy and productive workplace where people's problems are recognised and assistance is available.

A manager in the context of this Unit Standard is the manager of a small business and first line managers of business units, team leaders and supervisors in medium and large organisations. The term business unit implies a small business, cost centre, section or department.

The Unit Standard was developed as a means of contributing to change in leadership focus and empowering managers to look at people issues.

The qualifying learner is capable of:
  • Explaining stress and its role in daily living.
  • Explaining different ways in which people react to stress.
  • Identifying stressors in the workplace and their relationship to work performance.
  • Identifying stressors related to home and the greater environment.
  • Investigating techniques to manage stress in the workplace. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in Communication at NQF Level 2. 

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is work related stress that can be managed within an organisation and the inter-relationship between work, home and other stress. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain stress and its role in daily living. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The concept of stress is explained with examples from daily life and the workplace. 

    ASSESSMENT CRITERION 2 
    The difference between positive and negative stress is explained with examples. 

    ASSESSMENT CRITERION 3 
    Commonly recognised events that trigger intense stress are named and an indication is given of why each situation is generally stressful. 
    ASSESSMENT CRITERION RANGE 
    Events that trigger intense stress include, but are not limited to moving house, changing job, marriage, divorce, death in the family, birth of a baby and poor finances.
     

    SPECIFIC OUTCOME 2 
    Explain different ways in which people react to stress. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The relationship between individual differences and reactions to stress is explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Individual differences include, but are not limited to cultural, personality, class, sexual orientation and gender.
     

    ASSESSMENT CRITERION 2 
    Physiological responses to stress are identified and an indication is given of behaviour that may be associated with the response. 
    ASSESSMENT CRITERION RANGE 
    Physiological responses include, but are not limited to illness, emotional outbreaks, anxiety attacks, disturbed sleep, loss of concentration, withdrawal, mood swings, irritability and shaking.
     

    ASSESSMENT CRITERION 3 
    Emotional reactions to stress are identified and an indication is given of behaviour that may be associated with each reaction. 
    ASSESSMENT CRITERION RANGE 
    Emotional responses include, but are not limited to anxiety fear, emotional withdrawal, lowered self esteem, crying, mood swings, apathy, irritability, depression and anger.
     

    ASSESSMENT CRITERION 4 
    Behavioural reactions to stress are identified with examples. 
    ASSESSMENT CRITERION RANGE 
    Behavioural reactions to stress include, but are not limited to absenteeism, substance abuse, compromised performance.
     

    SPECIFIC OUTCOME 3 
    Identify stressors in the workplace and their relationship to work performance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Physical stressors in a workplace are identified with reference to ergonomics and individual reactions to the physical situation in the workplace. 

    ASSESSMENT CRITERION 2 
    Management practices that can cause stress are identified in the workplace. 

    ASSESSMENT CRITERION 3 
    The role of interpersonal relationships in workplace stress is explained with examples. 

    ASSESSMENT CRITERION 4 
    The interrelationship between the individual and the demands of the job is explained with reference to training and self-concept. 

    ASSESSMENT CRITERION 5 
    The impact of stress on work performance is explained with reference to the relationship between home, work and the wider environment. 

    SPECIFIC OUTCOME 4 
    Identify stressors related to home and the greater environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Non-workplace related factors that may be the cause of stress are identified with examples. 
    ASSESSMENT CRITERION RANGE 
    Non-workplace related factors include, but are not limited to financial, spiritual, physical self, physical environment, social relationships, psychological wellbeing, values and attitudes.
     

    ASSESSMENT CRITERION 2 
    The interrelationship between different causes of stress is explained and an indication is given of how each may impact on the other. 

    SPECIFIC OUTCOME 5 
    Investigate techniques to manage stress in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The relationship between stress and healthy lifestyle is explained with examples. 

    ASSESSMENT CRITERION 2 
    The role of attitudes, behaviour and management style in creating an environment in which stress is managed is explained with examples. 

    ASSESSMENT CRITERION 3 
    Measures that can help to minimise stress in the workplace are investigated for a specific organisation or business unit. 

    ASSESSMENT CRITERION 4 
    Techniques that can help to reduce or manage prolonged individual stress are identified in terms of reasonable accommodation and referral. 

    ASSESSMENT CRITERION 5 
    Techniques to deal with a specific event are explored and an indication is given of when it is necessary to refer an individual for assistance. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or ETQA where a Memorandum of Understanding (MOU) exists with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems by identifying physical conditions, and management practices that can cause workplace stress and suggesting measures to help minimise workplace stress. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and evaluate information by investigating techniques to manage stress and identifying workplace stressors. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner is able to communicate effectively in explaining stress and ways in which people react to stress. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to see the world as a set of related systems in recognising the relationship between work, home and wider environment induced stress. 

    UNIT STANDARD CCFO CONTRIBUTING 
    The learner is able to be culturally and gender sensitive in identifying causes of stress in the workplace. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 114946, "Identify causes of stress and techniques to manage it in the workplace", Level 3, 2 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  93997   National Certificate: Contact Centre and Business Process Outsourcing Support  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Core  59365   National Certificate: Freight Forwarding and Customs Compliance  Level 3  NQF Level 03  Reregistered  2018-06-30  TETA 
    Core  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Reregistered  2018-06-30  HW SETA 
    Elective  65489   National Certificate: Air-Conditioning, Refrigeration and Ventilation  Level 3  NQF Level 03  Reregistered  2018-06-30  MERSETA 
    Elective  66749   National Certificate: Community Development  Level 3  NQF Level 03  Reregistered  2018-06-30  ETDP SETA 
    Elective  67589   National Certificate: Equine Practices  Level 3  NQF Level 03  Reregistered  2018-06-30  CATHSSETA 
    Elective  72049   National Certificate: Pharmacist Assistance  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  64389   Further Education and Training Certificate: Corrections Services  Level 4  NQF Level 04  Reregistered  2018-06-30  SAS SETA 
    Elective  67461   Further Education and Training Certificate: Event Support  Level 4  NQF Level 04  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  59889   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2010-01-25  Was SAS SETA until Last Date for Achievement 
    Elective  78143   Further Education and Training Certificate: Military Operations  Level 4  NQF Level 04  Reregistered  2018-06-30  SAS SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Air Conditioning Refrigeration Academy T/A ACRA (Edenvale) (TP) 
    2. Candy Nxusani Trading 
    3. Centre for Logistics Excellence (Pty) Ltd 
    4. COLLEGE OF CAPE TOWN (Pinelands Campus)(DTTC) 
    5. Glicam Trading Enterprise 
    6. Global Maritime Legal Solutions (Pty) Ltd 
    7. Greenfield Management Solutions 
    8. HIV SA 
    9. Indalo Health And Wellness (PTY) Ltd 
    10. Industries Education & Training Institute (MAITLAND) (TP) 
    11. INDUSTRIES EDUCATION & TRAINING INSTITUTE - PE TTC 
    12. Innovative Shared Services 
    13. Institute for Quality cc 
    14. Learning Exchange Pty (Ltd) 
    15. Lesedi Hospice 
    16. Makwedeng Training 
    17. MCD Training Centre (Pty) Ltd (VEREENIGING) (TP) 
    18. METRO MINDS 
    19. Mpule Management and Training 
    20. NOSA LOGISTICS (PTY) LTD 
    21. OPEN TRADE TRAINING CENTRE (Springs)(TP) 
    22. P and R Development and Training (Pty) Ltd 
    23. Phephani Learnerships cc 
    24. SA ARMY GYMNASIUM 
    25. SA Maritime School and Transport College 
    26. SCHOOL FOR MILITARY TRAINING 
    27. School of Shipping 
    28. Shukela Training Centre 
    29. Skills Development Specialists 
    30. Sodic Training and Development 
    31. SOUTH AFRICAN AIR FORCE COLLEGE 
    32. Tekmation (Pty) Ltd T/A Tekmation Training Institute (DURBAN) (TP) 
    33. Umfolozi FET College - Mandeni Campus 
    34. Wavelength T.T.I 
    35. Winters Business Enterprise T/A Winters Tradesman Technical Tuition (PRETORIA) (TP) 
    36. Y-2-K Customs Consultants 
    37. Yetfu Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.