SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Devise and apply strategies to establish and maintain workplace relationships 
SAQA US ID UNIT STANDARD TITLE
252027  Devise and apply strategies to establish and maintain workplace relationships 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
15238  Devise and apply strategies to establish and maintain relationships  Level 5  Level TBA: Pre-2009 was L5  Complete 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
  • Liaising and networking with internal and external stakeholders.
  • Devising and applying a strategy to establish constructive relationships with team members in a unit.
  • Devising and applying a strategy to establish constructive relationships with managers.
  • Identifying and minimising personal conflict in the workplace. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 

  • UNIT STANDARD RANGE 
  • The learner is required to apply the learning in respect of his/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • A colleague could be a team member or someone working in another unit of the entity.
  • Internal and external stakeholders could include colleagues, team members, management, customers, suppliers, associations and professional bodies. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Liaise and network with internal and external stakeholders. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Opportunities for networking are identified or created with internal and external stakeholders relevant to a unit. 

    ASSESSMENT CRITERION 2 
    Networking opportunities are identified, meetings are attended and new contacts established to mutual benefit. 

    ASSESSMENT CRITERION 3 
    Avenues for communicating with stakeholders are explored and appropriate strategies implemented to mutual benefit of all people involved. 

    SPECIFIC OUTCOME 2 
    Devise and apply a strategy to establish constructive relationships with manager(s). 
    OUTCOME RANGE 
    Managers include other managers in the entity as well as managers in the unit, e.g. first line managers, supervisors or team leaders. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Managers are kept informed of activities, progress and results of the unit through verbal or written feedback in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 2 
    A process for seeking and exchanging information, and seeking advice is agreed to in consultation with all managers in a unit. 

    ASSESSMENT CRITERION 3 
    Managers in the unit are consulted on issues that are relevant to their area of responsibility to promote constructive relationships and interaction between units in the entity. 

    ASSESSMENT CRITERION 4 
    Concerns over the quality of work are raised directly with relevant managers in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 5 
    Information presented to the managers is clear, accurate and timely. 

    SPECIFIC OUTCOME 3 
    Identify and minimise personal conflict in a unit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information on the procedures for dealing with conflict in a unit is communicated to team members to promote the orderly resolution of conflict in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 2 
    Actions taken to resolve potential and actual conflict are taken to deal promptly in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 3 
    Conflict situations are referred to appropriate managers where required in terms of the entity's policies and procedures. 

    SPECIFIC OUTCOME 4 
    Devise and apply a strategy to establish constructive relationships with team members in a unit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The strategy is developed through a consultative process that involved all team members in the development of goals and objectives to obtain commitment and support. 

    ASSESSMENT CRITERION 2 
    Opportunities for team members to discuss work-related and personal issues are identified and used when appropriate. 

    ASSESSMENT CRITERION 3 
    Feedback and advice to team members are offered in a positive manner to contribute towards constructive relationships. 

    ASSESSMENT CRITERION 4 
    Team members are informed about developments and changes that may affect them. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Guidelines for networking and expanding a professional network.
  • Interpersonal techniques.
  • Effective group techniques.
  • Techniques for handling conflict. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes in working towards establishing constructive relationships. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to promote harmonious working relationships. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly in interaction with internal and external stakeholders. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to develop appropriate strategies for improving relationships with internal and external stakeholders. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion in communicating with team members, and with managers in the unit and in the entity. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, in using information technology in a unit. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that challenges in terms of establishing relationships do not exist in isolation and affect work in a unit and an entity. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • Participate as responsible citizens in the life of local, national and global communities in the establishment of work relationships.
  • Be culturally and aesthetically sensitive across a range of contexts during interactions with internal and external stakeholders. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 15238, "Devise and apply strategies to establish and maintain relationships", Level 5, 3 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  60072   National Diploma: Inspection and Assessment (Non-Metallics)  Level 5  NQF Level 05  Reregistered  2023-06-30  MERSETA 
    Fundamental  67373   National Diploma: Orientation and Mobility Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 
    Elective  65229   Further Education and Training Certificate: Animal Protection  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  LG SETA 
    Elective  65669   Further Education and Training Certificate: Thoroughbred Horse Racing  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  LG SETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    7. Asiphokuhle Training and Research Institute 
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    47. SERVEST(PTY) LTD 
    48. SIGNA ACADEMY PTY LTD 
    49. Smollan Sales & Marketing (Pty) Ltd 
    50. South African Guide-Dogs Association for the Blind 
    51. Summat Training Institute 
    52. Umqondo Consultancy 
    53. University of Fort Hare 
    54. Vantage Training 
    55. Vicmat Consultants 
    56. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.