SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Devise and apply strategies to establish and maintain workplace relationships 
SAQA US ID UNIT STANDARD TITLE
252027  Devise and apply strategies to establish and maintain workplace relationships 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2026-06-30   2029-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
15238  Devise and apply strategies to establish and maintain relationships  Level 5  Level TBA: Pre-2009 was L5  3   

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
  • Liaising and networking with internal and external stakeholders.
  • Devising and applying a strategy to establish constructive relationships with team members in a unit.
  • Devising and applying a strategy to establish constructive relationships with managers.
  • Identifying and minimising personal conflict in the workplace. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 
    		•

    UNIT STANDARD RANGE 
  • The learner is required to apply the learning in respect of his/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • A colleague could be a team member or someone working in another unit of the entity.
  • Internal and external stakeholders could include colleagues, team members, management, customers, suppliers, associations and professional bodies. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Liaise and network with internal and external stakeholders. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Opportunities for networking are identified or created with internal and external stakeholders relevant to a unit. 

    ASSESSMENT CRITERION 2 
    Networking opportunities are identified, meetings are attended and new contacts established to mutual benefit. 

    ASSESSMENT CRITERION 3 
    Avenues for communicating with stakeholders are explored and appropriate strategies implemented to mutual benefit of all people involved. 

    SPECIFIC OUTCOME 2 
    Devise and apply a strategy to establish constructive relationships with manager(s). 
    OUTCOME RANGE 
    Managers include other managers in the entity as well as managers in the unit, e.g. first line managers, supervisors or team leaders. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Managers are kept informed of activities, progress and results of the unit through verbal or written feedback in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 2 
    A process for seeking and exchanging information, and seeking advice is agreed to in consultation with all managers in a unit. 

    ASSESSMENT CRITERION 3 
    Managers in the unit are consulted on issues that are relevant to their area of responsibility to promote constructive relationships and interaction between units in the entity. 

    ASSESSMENT CRITERION 4 
    Concerns over the quality of work are raised directly with relevant managers in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 5 
    Information presented to the managers is clear, accurate and timely. 

    SPECIFIC OUTCOME 3 
    Identify and minimise personal conflict in a unit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Information on the procedures for dealing with conflict in a unit is communicated to team members to promote the orderly resolution of conflict in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 2 
    Actions taken to resolve potential and actual conflict are taken to deal promptly in accordance with the entity's policies and procedures. 

    ASSESSMENT CRITERION 3 
    Conflict situations are referred to appropriate managers where required in terms of the entity's policies and procedures. 

    SPECIFIC OUTCOME 4 
    Devise and apply a strategy to establish constructive relationships with team members in a unit. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The strategy is developed through a consultative process that involved all team members in the development of goals and objectives to obtain commitment and support. 

    ASSESSMENT CRITERION 2 
    Opportunities for team members to discuss work-related and personal issues are identified and used when appropriate. 

    ASSESSMENT CRITERION 3 
    Feedback and advice to team members are offered in a positive manner to contribute towards constructive relationships. 

    ASSESSMENT CRITERION 4 
    Team members are informed about developments and changes that may affect them. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Guidelines for networking and expanding a professional network.
  • Interpersonal techniques.
  • Effective group techniques.
  • Techniques for handling conflict. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes in working towards establishing constructive relationships. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to promote harmonious working relationships. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly in interaction with internal and external stakeholders. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to develop appropriate strategies for improving relationships with internal and external stakeholders. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion in communicating with team members, and with managers in the unit and in the entity. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others, in using information technology in a unit. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that challenges in terms of establishing relationships do not exist in isolation and affect work in a unit and an entity. 

    UNIT STANDARD CCFO CONTRIBUTING 
  • Participate as responsible citizens in the life of local, national and global communities in the establishment of work relationships.
  • Be culturally and aesthetically sensitive across a range of contexts during interactions with internal and external stakeholders. 
    		•

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 15238, "Devise and apply strategies to establish and maintain relationships", Level 5, 3 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  60072   National Diploma: Inspection and Assessment (Non-Metallics)  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2020-07-30  MERSETA 
    Fundamental  67373   National Diploma: Orientation and Mobility Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 
    Elective  65229   Further Education and Training Certificate: Animal Protection  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  LG SETA 
    Elective  65669   Further Education and Training Certificate: Thoroughbred Horse Racing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  CATHSSETA 
    Elective  59325   National Certificate: Environmental Noise Control  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  LG SETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  MERSETA 
    Elective  63369   National Diploma: Trade Union Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 42020 VISION TRAINING AND CONSULTING (PTY) LTD 
    2. AFRICA COSMOS EMPOWERMENT 
    3. AL Development Services cc 
    4. All Access Holdings 
    5. Apex Education (Pty) Ltd. 
    6. Asiphokuhle Training And Research Institute 
    7. Avenida (Pty) Ltd 
    8. Basiea Development And Training 
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    20. Crack Down Pest Control Services 
    21. Dialogue Communication Training cc 
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    25. Ethekwini Municipality Emergency Services Training Department 
    26. Falcon Business Institute (Pty) Ltd 
    27. Felix Risk Training Consultants 
    28. FUTURE DISCOVERY TRAINING ACADEMY 
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    37. Institute For Built Environment & Psycho Socio Intervention 
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    39. Izwelethu Black Diamond 
    40. Jobafrik Consulting 
    41. K Boneng Consulting Services 
    42. Kairos Training College 
    43. KALIDEEN MANAGEMENT SERVICES 
    44. Kenmab Training Centre 
    45. Kgakishe Trading And Projects (Pty) Ltd 
    46. Kgotla Trading Enterprise 
    47. KHOSITHI TRAINING 
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    51. Letlhokoa Management Services Cc 
    52. Lisolethu Consulting Pty Ltd 
    53. LN HOLDINGS 88 
    54. Lo Tantsi Fire Consultants (Pty) Ltd 
    55. Lumiere Holdings 
    56. Maile Consulting 
    57. Makhuba Development Projects CC 
    58. Mamuhle Academy 
    59. MASM Trading Enterprise (Pty) Ltd 
    60. Maxlen Holdings 
    61. Mcebo Technologies 
    62. Mod-Mosh Projects And Consulting (Pty) Ltd 
    63. Mohlaje Solutions (Pty) Ltd 
    64. Mortarboard Training Solutions 
    65. Motshegwa Construction And Accounting Services (Pty) Ltd 
    66. Moving Business Altitudes Consulting 
    67. MSC Business College 
    68. MTHENGENYA & ASSOCIATES 
    69. Mukwevho Training and Development 
    70. Mulemfo Training Consultants CC 
    71. Ndotha General Trading 
    72. Nelson Mandela Metropolitan University 
    73. Nemalale Eagles Consultancy Cc 
    74. Novia One Group (Pty) Ltd 
    75. NPI Shuttleworth Academy (Pty)Ltd 
    76. Ntsangalala Business Enterprise 
    77. Nyankwavi Investment Cc. 
    78. Octopus Business Solutions 
    79. Osolwazi Further Education And Training 
    80. Petra Institute of Development 
    81. Pfim Trading (Pty) Ltd 
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    83. Pioneer Business Consulting 
    84. Power Rush Trading 170 Cc. 
    85. Princetop Corporative Training (Pty) Ltd 
    86. Progressive School Of Business And Engineering (Pty) 
    87. Ptdev (Pty) Ltd 
    88. Revival Training Academy 
    89. Sebenzisanane Human Capital 
    90. Shirs Vision Compleadev (Pty) Ltd 
    91. Sonani Skills 
    92. South African Corporate Training Association 
    93. South African Guide Dogs Association for the Blind 
    94. Spectrium 
    95. Standard Bank Development Academy Centre 
    96. Summat Training Institute 
    97. Talent Centre Training 
    98. The Dood Movement 
    99. The Institute of Literacy Advancement 
    100. The League of friends of the blind LOFOB 
    101. THE SHERQ CENTRE OF EXCELLENCE PTY LTD 
    102. Thinking Mind Trading 
    103. Thubelihle Graduate Institute 
    104. Tlhalefang Holdings 
    105. Transafric Consulting Pty Ltd 
    106. Tshepang Consulting & Project 
    107. Tshwane Training Institute (Pty) Ltd. 
    108. Tumpu Trading And Projects 
    109. Umqondo Business College 
    110. University Of Business Excellence(Pty)Ltd 
    111. University Of Intellectual Excellence (Pty)Ltd 
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    115. Wag Consulting 
    116. WEINVEST INVESTMENT CC 
    117. Work Skills Resources cc 
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.