SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage a diverse work force to add value 
SAQA US ID UNIT STANDARD TITLE
252043  Manage a diverse work force to add value 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
15233  Harness diversity and build on strengths of a diverse working environment  Level 5  Level TBA: Pre-2009 was L5  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

The qualifying learner is capable of:
  • Demonstrating knowledge and understanding of diversity in the workplace.
  • Demonstrating understanding of the reality of diversity and its value in a unit.
  • Managing team members taking into account similarities and differences.
  • Dealing with disagreements and conflicts arising from diversity in a unit. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Computer Literacy at NQF Level 4. 

  • UNIT STANDARD RANGE 
  • The learner is required to apply the learning in respect of this/her own area of responsibility.
  • Unit refers to the division, department or business unit in which the learner is responsible for managing and leading staff.
  • Entity includes, but is not limited to, a company, business unit, public institution, small business, Non-Profit Organisation or Non-Governmental Organisation.
  • Diversity includes differences in history, nationality, culture, background, experiences, beliefs, values, attitudes, values, race, age, sex, disability, sexual orientation, language, talents and education. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate knowledge and understanding of diversity in the workplace. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Diversity is defined in terms of differences within a unit, including difference in backgrounds, culture, beliefs, values, race, age, sex, language and education. 

    ASSESSMENT CRITERION 2 
    Diversity is explored as a potential source of discrimination. 

    ASSESSMENT CRITERION 3 
    The implications of diversity for external and internal relationships is examined and explained with examples. 

    ASSESSMENT CRITERION 4 
    Cultural biases, stereotypes and perceptions are identified together with the influence they can have on dealing with diversity. 

    SPECIFIC OUTCOME 2 
    Demonstrate understanding of the reality of diversity and its value in a unit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The benefits of diversity in team members and clients are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    The benefits of diversity include improved products, services, relationships and the ability to attract and retain employees.
     

    ASSESSMENT CRITERION 2 
    Ways of utilising the diversity among team members are explored with a view to enhancing relationships and improving the productivity of a unit. 

    ASSESSMENT CRITERION 3 
    Ways of meeting the diverse needs and goals of team members in a unit are explored in relation to the goals and objectives of a unit. 

    ASSESSMENT CRITERION 4 
    Ways of meeting the needs of diverse clients and communities through a range of products and services is explored to identify new opportunities. 

    SPECIFIC OUTCOME 3 
    Manage team members taking into account similarities and differences. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Diversity in beliefs, values, interests and attitudes are identified through interaction within a unit. 

    ASSESSMENT CRITERION 2 
    Common beliefs, values, interests and attitudes that will serve a basis for leading the team are recognised through interaction within a unit. 

    ASSESSMENT CRITERION 3 
    The expression of diverse viewpoints and ways of being is encouraged in a unit through management activities. 

    ASSESSMENT CRITERION 4 
    Sensitivity towards and understanding of diversity are demonstrated through management activities. 

    SPECIFIC OUTCOME 4 
    Deal with disagreements and conflicts arising from diversity in a unit. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Incidents of conflict and disagreement are acknowledged and managed in a way that enhances relationships in a unit. 

    ASSESSMENT CRITERION 2 
    Cases of unfair discrimination and discriminatory practices are identified and managed at the appropriate level of authority in the entity. 

    ASSESSMENT CRITERION 3 
    Disagreements and conflict are used as opportunities for learning to improve the cohesion in a unit. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a candidate against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard must be accredited as a provider through the relevant ETQA or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The nature and characteristics of diversity.
  • The nature of unfair discrimination, discriminatory practices, cultural biases and stereotypes.
  • Types of discrimination.
  • Techniques for the effective management of diversity.
  • Ways of dealing with disagreements and conflict relating to diversity. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to conflict, disagreements and discrimination relating to diversity. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in developing and implementing solutions. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities when dealing with team members in managing diversity in a unit. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, evaluate, organise and critically evaluate information on the nature of diversity in a unit. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when dealing with conflict and disagreements arising from diversity in a unit. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems in recognising the complexity of diversity. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
  • Being culturally and aesthetically sensitive across a range of social contexts when dealing with diversity in a unit. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 15233, "Harness diversity and build on strengths of a diverse working environment", Level 3, 3 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  80686   National Diploma: Supply Chain Management: Sensitive Consumer Products  Level 6  NQF Level 06  Reregistered  2023-06-30  FOODBEV 
    Fundamental  80046   National Certificate: Tactical Road Traffic Operations  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  67467   National Certificate: Municipal Governance  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  65050   National Certificate: Music  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  63529   National Certificate: Railway Signalling Technology  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  TETA 
    Elective  59589   National Diploma: Music  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Corporate Training Institute and HR Consulting 
    2. All Access Holdings 
    3. ARMS - Audit & Risk Management Solutions 
    4. Asiphokuhle Training and Research Institute 
    5. Avenida (Pty) Ltd 
    6. Batho - Pele 
    7. Boni Africa Events & Development 
    8. Boston City Campus and Business College (PTY) Ltd 
    9. Business Management Training College (Pty) Ltd 
    10. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    11. College of Production Technology 
    12. CREATIVE FOUNDATION TRAINING 
    13. CTC College(PTY) LTD. 
    14. DAM SCHOOL OF POLICING 
    15. Development Bank of Southern Africa (DBSA) 
    16. DISASTER MANAGEMENT SOLUTIONS (PTY) LTD (DMS) 
    17. DYNA TRAINING (PTY) LTD (Cape Town) 
    18. Edutel Wholesale & Retail Academy 
    19. Enjo Consultants 
    20. Equal Career Services (Pty) Ltd (CENTURION) (TP) 
    21. FLIGHT CENTRE South Africa Pty (Ltd) 
    22. GLOBAL PROSPECTUS TRAINING PTY LTD 
    23. GOBELA CONSULTING 
    24. Golden Ratio College (Pty) Ltd 
    25. GORDAN INSTITUTE OF BUSINESS SCIENCE 
    26. HJN TRAINING CC Pretoria 
    27. IQ Skills Academy (PTY) LTD. 
    28. JEPPE COLEGE OF COMMERCE & COMPUTER STUDIES 
    29. Jobafrik Consulting 
    30. Josmap Training Institute 
    31. Kalideen Management 
    32. Kgolo Institute 
    33. Kgotla Trading Enterprise 
    34. Khosithi Training 
    35. Letlhokoa Management Services CC 
    36. LO Tantsi Fire Consultants CC. 
    37. Mahayi HRD Services cc 
    38. Marcado Human Resources Strategies 
    39. MBOWA COLLEGE 
    40. MEGRO LEARNING LOWVELD 
    41. Mod-Mosh Projects and Consulting (PTY) LTD 
    42. Mortarboard Training Solutions 
    43. MSC Education Holdings (Pty) Ltd 
    44. Multiple Productive Management Solutions 
    45. Nela Kahle 80 cc 
    46. Nemalale Eagles Consultancy CC 
    47. Nhlahle Development Agency 
    48. Ntsangalala Business Enterprise 
    49. ORGANISATIONAL DEVELOPMENT INTERNATIONAL (PTY) LTD 
    50. Pioneer Business Consulting 
    51. Plastics Federation of South Africa (MIDRAND) (TP) 
    52. Plastics Federation of South Africa (WESTMEAD) (TP) 
    53. PMA Holdings (PTY ) LTD. 
    54. Power Rush Trading 170 CC. 
    55. RAND TRAINING COLLEGE (PTY) LTD 
    56. Ronald Sewell & Associates SA (Pty) Ltd T/A Sewells (BRYANSTON) (TP) 
    57. SANDVIK MINING & CONSTRUCTION RSA (PTY) LTD 
    58. Scaw Metals Group (Pty) Ltd T/A Scaw Metals (DINWIDDIE) (TP) 
    59. SHEPPERD ACADEMY 
    60. SIGNA ACADEMY PTY LTD 
    61. Smollan Sales & Marketing (Pty) Ltd 
    62. Solstice Networks CC. 
    63. STARPLEX 408 CC 
    64. Summat Training Institute 
    65. SWARANANG MANAGEMENT CONSULTING CC 
    66. UKHUSELO TRAINING ACADEMY AND SECURITY CC 
    67. Umqondo Consultancy 
    68. University of Fort Hare 
    69. Vantage Training 
    70. Vhutshilo Health And Training Organisation 
    71. Vicmat Consultants 
    72. Woolworths Pty Ltd 
    73. Ya Hina Management Consulting and projects 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.