SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Deal with sub standard performance in a team 
SAQA US ID UNIT STANDARD TITLE
252189  Deal with sub standard performance in a team 
ORIGINATOR
SGB Tourism, Adventure & Guiding 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is aimed at individuals involved in the development, maintaining and enhancing of performance in an operation team. Qualifying learners will be able to deal with unsatisfactory performance of individuals through the identification of problems and providing assistance to deal with the situation and thereby improve the quality of the performance of a team.

Persons credited with this unit standard will be able to:
  • Identify and address sub standard performance affecting performance of a team.
  • Assist in developing a course of remedial action.
  • Assist team members who have problems to achieve sustained, improved performance. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner is competent in:
  • Communication Literacy at NQF Level 4.
  • Mathematical Literacy at NQF Level 4. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify and address sub standard performance affecting performance of a team. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Sub standard performance is identified in situations where it affects team performance. 

    ASSESSMENT CRITERION 2 
    The undesirable performance trend is brought to the attention of the team member. 

    ASSESSMENT CRITERION 3 
    Team members are given the opportunity to discuss their problems. 

    ASSESSMENT CRITERION 4 
    Confidentiality and respect is maintained for the individual concerned. 

    SPECIFIC OUTCOME 2 
    Assist in developing a course of remedial action. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The team member is helped to identify problems impacting on performance and possible solutions are identified and analysed. 

    ASSESSMENT CRITERION 2 
    A course of action is developed and implemented effectively but sensitively in consultation with the team member. 

    ASSESSMENT CRITERION 3 
    Individuals are referred to support services if required. 

    SPECIFIC OUTCOME 3 
    Assist team members who have problems affecting their performance to achieve sustained, improved performance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Team members are advised on how to keep up to date with required standards and procedures. 

    ASSESSMENT CRITERION 2 
    Confidentiality, encouragement and respect for the individuals concerned are maintained throughout the process. 

    ASSESSMENT CRITERION 3 
    Any further remedial procedures are carried out promptly, in a fair and impartial way, and in line with levels of authority. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA. Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. External moderation of assessment will be conducted by the relevant ETQA at its discretion according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Team management/quality concepts.
  • Statutory/legal control compliance including Occupational Health and Safety/environment.
  • Organisational objectives, policies/procedures.
  • Industrial awards/enterprise agreements.
  • Customer/client relations.
  • Organisational change and development.
  • Negotiation techniques.
  • Coaching techniques. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO WORKING 
    Working with others and in teams while assisting the team member to develop solutions and deal with the situation where conflict arises. 

    UNIT STANDARD CCFO ORGANISING 
    Planning and organising activities by working out a program or contact and activities with the team member. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, organising and analysing information, by investigating and assessing possible areas where assistance may be needed. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicating ideas and information; by discussing possible approaches and ideas with the team member. 

    UNIT STANDARD CCFO SCIENCE 
    Using technology and electronic communications to facilitate the mentoring process. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
  • It is required that individuals completing this unit standard should already possess competency in adventure recreation activities to enable contextualization as it applies to assist in ABL activity reviews.
  • At this level it is expected of an individual to demonstrate a high level personal, moral and professional integrity.
  • Good leadership and social skills should include good judgement and decision-making ability.
  • Must show the ability to work under instruction of a mentor.
  • Use opportunities to be creative in thinking. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  80046   National Certificate: Tactical Road Traffic Operations  Level 5  NQF Level 05  Reregistered  2023-06-30  SAS SETA 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  71969   National Certificate: Automotive Components: Manufacturing and Assembly  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 
    Elective  78943   National Certificate: Autotronics  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  MERSETA 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  79627   National Certificate: Mechatronics  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. DAM SCHOOL OF POLICING 
    2. Dawsons Training Academy (Pty) Ltd (DURBAN) (TP) 
    3. HJN TRAINING CC Pretoria 
    4. Imperial Technical Training Academy (WADEVILLE) (TP) 
    5. JEPPE COLEGE OF COMMERCE & COMPUTER STUDIES 
    6. MBOWA COLLEGE 
    7. McCarthy Automotive Artisan Academy (MIDRAND) (TP) 
    8. McCarthy Automotive Artisans Academy (PINETOWN) (TP) 
    9. RAND TRAINING COLLEGE (PTY) LTD 
    10. Russ Projects T/A Academy Workplace Development (AWD) (HARRIETDALE) (T 
    11. SG Coal (Pty) Ltd (TP) 
    12. SHEPPERD ACADEMY 
    13. The Automobile Association of South Africa NPC T/A The AA Technical College(MIDRAND) (TP) 
    14. The Automobile Association of South Africa T/A AA Training Academy (MO 
    15. Toyota Academy Toyota SA Motors (Pty) Ltd (SANDTON) (TP) 
    16. UKHUSELO TRAINING ACADEMY AND SECURITY CC 
    17. Y3K Training cc (CAPE TOWN) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.