SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Recruit, induct and manage volunteers 
SAQA US ID UNIT STANDARD TITLE
254068  Recruit, induct and manage volunteers 
ORIGINATOR
SGB Sport, Recreation & Fitness 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 02 - Culture and Arts Sport 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard introduces to the learner ways in which to plan and implement strategies to recruit, select, appoint, induct and manage volunteers for a recreation organisation. This unit standard is designed for supervisors or junior managers.

The qualifying learner is capable of:
  • Planning and implementing strategies to recruit volunteers.
  • Selecting and appointing volunteers to positions.
  • Inducting and managing training of volunteers.
  • Managing volunteers. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should be competent in:
  • Communication at NQF Level 4.
  • Mathematical Literacy at NQF Level 4.
  • Manage and Lead Volunteers at NQF Level 4. 

  • UNIT STANDARD RANGE 
  • Organisations may include recreation and sport clubs, societies, and organisations, regional sports trusts, and government agencies such as the Department of Conservation. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Plan and implement strategies to recruit volunteers for an organisation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Human resource needs are identified for a specific recreation centre/facility or programme. 
    ASSESSMENT CRITERION RANGE 
    Needs may include:
  • Coaching, umpiring, administration, catering, team support, management of events, projects, finance, facilities, equipment, personnel, marketing, sponsorship, technical aspects, maintenance, competitions, teams, adult supervision, activity leaders, transport, care of uniforms or costumes.
     

  • ASSESSMENT CRITERION 2 
    Position descriptions, person specifications, and selection criteria are developed and documented according to the identified human resource needs of the organisation. 
    ASSESSMENT CRITERION RANGE 
    Position descriptions and person specifications may include:
  • Details of required knowledge, skills and attributes, responsibilities, accountability, commitment, rewards, reimbursement of costs, uniforms or costumes, number of positions available.
     

  • ASSESSMENT CRITERION 3 
    Motives that drive potential volunteers to join a programme are identified. 
    ASSESSMENT CRITERION RANGE 
    Motives may include:
  • Enjoyment, social interaction, career opportunities, personal development, professional development, personal contribution, loyalty, desire to do something different, support of family member/s or friend/s.
     

  • ASSESSMENT CRITERION 4 
    Rewards to be gained from volunteering are identified and communicated with volunteers. 
    ASSESSMENT CRITERION RANGE 
    Rewards may include:
  • Social interaction, training, knowledge and skills, experience, travel, acknowledgement, status.
     

  • ASSESSMENT CRITERION 5 
    Target areas from which volunteers might be recruited,are identified. 
    ASSESSMENT CRITERION RANGE 
    Target areas may include:
  • Past and present membership, family, friends and associates of past and present members, local community and community groups, students, volunteer agencies, people who are unemployed, service organisations.
     

  • ASSESSMENT CRITERION 6 
    Recruitment strategies are planned and documented to meet the identified human resource needs of the organisation using motives of volunteers, and which promote the identified rewards. 
    ASSESSMENT CRITERION RANGE 
    Strategies may include:
  • Word of mouth, poster, flyer, talk of radio, newsletter.
     

  • ASSESSMENT CRITERION 7 
    Recruitment strategies are implemented as planned among identified target areas. 

    SPECIFIC OUTCOME 2 
    Select and appoint volunteers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Potential volunteers are assessed for their ability to meet the requirements of the documented position descriptions. 
    ASSESSMENT CRITERION RANGE 
    Ability includes:
  • Knowledge, skills, experience, commitment, constraints.
     

  • ASSESSMENT CRITERION 2 
    Potential volunteers are assessed for their suitability to the organisation. 
    ASSESSMENT CRITERION RANGE 
    Suitability relates to personality and personal attributes, availability, personal resources (such as transport, flexible work hours).
     

    ASSESSMENT CRITERION 3 
    Volunteers are selected and matched with roles within the organisation in terms of their skills and abilities. 

    ASSESSMENT CRITERION 4 
    The Recruitment, selection, and appointment of volunteers complies with the principles of Equal Employment Opportunities. 

    ASSESSMENT CRITERION 5 
    Agreements negotiated between volunteers and the organisation meet the needs of the specified organisation and the volunteers, and are documented. 
    ASSESSMENT CRITERION RANGE 
    Agreements include requirements of position description, volunteer's motives and constraints, provision of rewards for involvement, reimbursement of costs.
     

    ASSESSMENT CRITERION 6 
    Non-selected candidates receive acknowledgement and are notified of non-selection. 

    SPECIFIC OUTCOME 3 
    Induct and manage the training of volunteers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information relating to specified organisation is communicated to volunteers. 
    ASSESSMENT CRITERION RANGE 
    Information may include:
  • Communication pathways, support networks, administration procedures, legal requirements of the organisation and implications for individuals, safety procedures, social norms, access to resources, facilities.
     

  • ASSESSMENT CRITERION 2 
    Volunteers are introduced to support people within the organisation, and the roles of support people are explained. 

    ASSESSMENT CRITERION 3 
    Task details are explained to volunteers according to documented position descriptions. 

    ASSESSMENT CRITERION 4 
    Performance objectives and review procedures are identified and communicated in writing to volunteers. 

    ASSESSMENT CRITERION 5 
    The training needs of volunteers are assessed in relation to the requirements of the position description and performance objectives. 

    ASSESSMENT CRITERION 6 
    Training is organised to meet the volunteers' assessed needs. 

    SPECIFIC OUTCOME 4 
    Manage volunteers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Volunteers are supervised according to documented position descriptions and job descriptions. 

    ASSESSMENT CRITERION 2 
    A performance management system for volunteers is implemented according to the organisation's human resource management plan. 
    ASSESSMENT CRITERION RANGE 
    Performance management may include:
  • On-going supervision and feedback, acknowledgement of work, awards, rewards, opportunities to use own initiative, team work, new challenges, non-performance, disciplinary procedures.
     

  • ASSESSMENT CRITERION 3 
    Strategies are developed and implemented for rewarding volunteers according to the organisation's human resource management plan. 

    ASSESSMENT CRITERION 4 
    Support and further training are provided according to results of performance reviews. 

    ASSESSMENT CRITERION 5 
    Feedback on position descriptions, agreements, and performance review results is sought from volunteers. 
    ASSESSMENT CRITERION RANGE 
    Feedback relates to workload, commitment, satisfaction with tasks, satisfaction with rewards, changes in motivation, perceptions of the organisation and its management, supervision.
     

    ASSESSMENT CRITERION 6 
    Changes to position descriptions and/or agreements are implemented in terms of the organisational objectives. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • This Unit Standard will be assessed by an assessor and moderated by a moderator registered with the relevant accredited ETQA.
  • Assessors should be in possession of a relevant qualification that is at least one level higher than the level of this unit standard.
  • Training providers must be accredited by a relevant ETQA.
  • Assessment should include both formative and summative assessment. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems and make decisions when recruiting a volunter into a team. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work as a member of a team through completing the induction and management processes. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise activities by planning and executing an induction process. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information by ensuring the required documentation is assembled for the new volunteer. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to see the world as a set of related systems by explaining the role the team has in contributing to the organisation as a whole. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Special Notes:

    Legislation includes but is not limited to - Health Act 1956, and Resource Management Act 1991.

    Definition:
  • Water reticulation-in this context refers to all pipe systems, pumping systems, and components that contribute to the collection and disposal of wastewater and stormwater.
  • CCTV-closed circuit television. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  80946   National Certificate: Community Development  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  60289   National Certificate: Community Recreation  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 
    Elective  67509   Further Education and Training Certificate: Community Development  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66190   National Certificate: Adventure Based Learning  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. A4 Consultancy CC 
    2. ABA Sebenzi 
    3. All Access Holdings 
    4. Alpha Business Consultants 
    5. AVAX SA 481 CC. T/A Mandisa Development Services 
    6. Continuing Education For Africa 
    7. Gotsec Skills Training 
    8. Institute for Local Government and Housing 
    9. IQ Skills Academy (PTY) LTD. 
    10. Isibani Skills Academy 
    11. JEPHMAG TRADING PTY LTD 
    12. Kalideen Management 
    13. Kgolo Institute 
    14. Lagnita Skills Solutions 
    15. LESEDI EDUCARE ASSOCIATION 
    16. Loago Business Consulting 
    17. Lusa Community Chest 
    18. Lusa Social Entrepreneurship Institute 
    19. Mangalani Business Enterprises 
    20. Maqhawe College 
    21. Marcado Human Resources Strategies 
    22. MENTORNET (PTY) LTD 
    23. Mod-Mosh Projects and Consulting (PTY) LTD 
    24. Mortarboard Training Solutions 
    25. Petra institute of Development (PTY) Ltd 
    26. Power Rush Trading 170 CC. 
    27. Retshetse Training Project 
    28. Siyashesha Leadership Incubator 
    29. Tembe Service Providers 
    30. Vhutshilo Health And Training Organisation 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.