SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct volunteer services in a specific environment 
SAQA US ID UNIT STANDARD TITLE
255915  Conduct volunteer services in a specific environment 
ORIGINATOR
SGB Sport, Recreation & Fitness 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 02 - Culture and Arts Sport 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for individuals providing volunteer services in a community, organisation or workplace and who are required to contribute to and participate in activities specific to a selected environment.

Environments in which volunteer services can be provided will include:
  • Sport: Involvement in sport coaching, officiating, administration and hosting of events in all codes of sport at all levels.
  • Events: Participation and support of events such as conferencing, exhibitions, expos, workshops, indabas, product launches, marketing and retail and promotional events.
  • Tourism: Involvement in tourism promotions, destination promotion, functions, guided experiences and similar initiatives by the Department of Environmental Affairs and Tourism (DEAT) for tourism promotion in South Africa.
  • Community Development: Involvement in community outreach programmes and community development initiatives.
  • Recreation: Involvement in Leisure and Recreation activities or events including festivals, music and cultural events, celebrations, coordinating competitions and fundraising.
  • Social Welfare programmes and initiatives: Involvement in social welfare programmes and initiatives such as feeding programmes or victim empowerment.

    Individuals found competent against this unit standard will be responsible for applying the principles of volunteering within a selected area of operation and will in particular be capable of:
  • Displaying an understanding of the specific operational environment in which volunteer services will be provided.
  • Determining personal and operational requirements as it applies to the area in which services will be provided.
  • Performing services according to operational and protocol requirements. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner attempting this unit standard has completed the following area of learning:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Display an understanding of the specific operational environment in which volunteer services will be provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The history and background applicable to the specific operational environment is understood as it applies to the voluntary service to be provided. 

    ASSESSMENT CRITERION 2 
    The operational space, layout and infrastructure are understood within the context of the responsibilities of the individual. 

    ASSESSMENT CRITERION 3 
    Organisational reporting and communication structures are determined as it applies to the operational environment and individual responsibilities. 

    ASSESSMENT CRITERION 4 
    Protocol requirements specific to the operational environment is understood and clarified. 

    SPECIFIC OUTCOME 2 
    Determine personal and operational requirements as they apply to the area in which services will be provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The specific roles, functions and responsibilities of the individual are determined as they apply to the operational standards and requirements of the event, activity or project. 

    ASSESSMENT CRITERION 2 
    The impact of personal responsibilities and accountability on the operational requirements is clarified as they apply to the event, activity or project. 

    ASSESSMENT CRITERION 3 
    Relevant interaction requirements specific to the event, activity or project are determined where services will be provided. 
    ASSESSMENT CRITERION RANGE 
    Members of own team, members of other teams, team leaders, supervisors, organisers, organising committee as applicable to the event, activity or project.
     

    ASSESSMENT CRITERION 4 
    Relevant resources are determined as it applies to the provision of services. 

    ASSESSMENT CRITERION 5 
    Commitment and personal availability, schedules and time frames as they apply to the job profile, role, function and responsibilities of the individual are determined and agreed upon. 

    SPECIFIC OUTCOME 3 
    Perform services according to operational and protocol requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Resources are used according to operational requirements. 

    ASSESSMENT CRITERION 2 
    Individual responsibilities are carried out in accordance with the operational requirements as it applies to the event, activity or project. 

    ASSESSMENT CRITERION 3 
    Feedback is provided on challenges, meeting of objectives and maintaining of service requirements in the operational environment. 

    ASSESSMENT CRITERION 4 
    Communication, interaction and reporting requirements are implemented and maintained according to operational requirements. 

    ASSESSMENT CRITERION 5 
    Prescribed protocol specific to the area of operation is applied and maintained. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing an individual against this unit standard must meet the assessor requirements of the relevant ETQA. In particular, such assessors must demonstrate that they assess in terms of the scope and context defined in all the range statements. Any institution offering learning towards this unit standard must be accredited as a provider with the relevant ETQA.
  • External moderation of assessment will be conducted by the relevant ETQA at its discretion according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • History and background to the event, activity or project.
  • Feedback, reporting and communication structures.
  • Site maps.
  • Protocol requirements applicable to the event, activity or project.
  • Time tables and activity schedules.
  • Operational standards and requirements specific to the event, activity or project. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem solving is supported in the addressing of interaction with other teams and individuals as well as the reporting and communication of challenges and objectives met.

    Refer to the following Specific Outcome and its Assessment Criteria:

    Specific Outcome 3:
  • Perform services according to operational and protocol requirements.

    Assessment Criteria:
  • Feedback is provided on challenges, meeting of objectives and maintaining of service requirements in the operational environment. 

  • UNIT STANDARD CCFO WORKING 
    The maintaining of effective teamwork is supported through the identification of liaison requirements in the unit standard.

    Refer to the following Specific Outcomes and their Assessment Criteria:

    Specific Outcome 2:
  • Determine personal and operational requirements as they apply to the area in which services will be provided.

    Assessment Criteria:
  • Relevant interaction requirements specific to the event, activity or project are determined where services will be provided.
    > Range: Members of own team, members of other teams, team leaders, supervisors, organisers, organising committee as applicable to the event, activity or project.

    Specific Outcome 3:
  • Perform services according to operational and protocol requirements.

    Assessment Criteria:
  • Feedback is provided on challenges, meeting of objectives and maintaining of service requirements in the operational environment. 

  • UNIT STANDARD CCFO ORGANISING 
    Self-organisation is supported throughout the process of familiarising self with the operational environment and understanding the impact of own activities on the operational environment.

    Refer to the following Specific Outcomes and their Assessment Criteria:

    Specific Outcome 1:
  • Display an understanding of the specific operational environment in which volunteer services will be provided.

    Assessment Criteria:
  • The operational space, layout and infrastructure are understood within the context of the responsibilities of the individual.

    Specific Outcome 2:
  • Determine personal and operational requirements as they apply to the area in which services will be provided.

    Assessment Criteria:
  • The impact of personal responsibilities and accountability on the operational requirements is clarified as they apply to the event, activity or project.
  • Commitment and personal availability, schedules and time frames as they apply to the job profile, role, function and responsibilities of the individual are determined and agreed upon. 

  • UNIT STANDARD CCFO COLLECTING 
    Service provision within the context of the specific operational environment requires the collection, analysis, organising and critical evaluation of information.

    Refer to Specific Outcome 1 and its Assessment Criteria: 

    UNIT STANDARD CCFO COMMUNICATING 
    The maintaining of reporting and communication structures supports the use of effective communication.

    Refer to the following Specific Outcomes and their Assessment Criteria:

    Specific Outcome 1:
  • Display an understanding of the specific operational environment in which volunteer services will be provided.

    Assessment Criteria:
  • Organisational reporting and communication structures are determined as it applies to the operational environment and individual responsibilities.

    Specific Outcome 2:
  • Determine personal and operational requirements as they apply to the area in which services will be provided.

    Assessment Criteria:
  • Relevant interaction requirements specific to the event, activity or project are determined where services will be provided.
    > Range: Members of own team, members of other teams, team leaders, supervisors, organisers, organising committee as applicable to the event, activity or project.

    Specific Outcome 3:
  • Perform services according to operational and protocol requirements.

    Assessment Criteria:
  • Feedback is provided on challenges, meeting of objectives and maintaining of service requirements in the operational environment.
  • Communication, interaction and reporting requirements are implemented and maintained according to operational requirements. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    The successful implementation of an event, activity or project requires understanding of the world as a set of interrelated systems as various role-players impact on the process.

    Refer to the following Specific Outcomes and their Assessment Criteria:

    Specific outcome 1:
  • Display an understanding of the specific operational environment in which volunteer services will be provided.

    Assessment Criteria:
  • The operational space, layout and infrastructure are understood within the context of the responsibilities of the individual.
  • Protocol requirements specific to the operational environment is understood and clarified.

    Specific outcome 2:
  • Determine personal and operational requirements as they apply to the area in which services will be provided.

    Assessment Criteria:
  • The impact of personal responsibilities and accountability on the operational requirements is clarified as they apply to the event, activity or project. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  61609   Further Education and Training Certificate: Volunteer Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66749   National Certificate: Community Development  Level 3  NQF Level 03  Reregistered  2023-06-30  ETDP SETA 
    Elective  67461   Further Education and Training Certificate: Event Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ADINVALE PTY LTD 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.