SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Monitor gaming operations 
SAQA US ID UNIT STANDARD TITLE
258061  Monitor gaming operations 
ORIGINATOR
SGB Hospitality, Gaming & Leisure 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7929  Monitor Slots Operations  Level 3  NQF Level 03  12  Complete 

PURPOSE OF THE UNIT STANDARD 
The purpose of this unit standard is to enable all procedures and activities in the slots environment: layout, types of gaming machines, slots procedures to be understood and monitored. The individual should develop skills that will enable accuracy of the monitoring procedure.

On achievement of this unit standard, the learner will be able to:
  • Explain and demonstrate the role and important aspects of monitoring.
  • Comply with correct operational procedures and associated regulations.
  • Demonstrate and explain the relationship between monitoring and payouts.
  • Demonstrate and explain the relationship between monitoring and slot machine maintenance.
  • React correctly to irregularities. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2. 

  • UNIT STANDARD RANGE 
  • Includes slots, dice, blackjack, poker, punto banco.
  • Where applicable, range statements have been included under individual specific outcomes or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain and demonstrate the role and important aspects of monitoring. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance of maintaining a high level of security is explained with examples from the work environment. 

    ASSESSMENT CRITERION 2 
    The monitoring equipment and system are handled according to manufacturer's specification and organisational policy and procedures. 

    ASSESSMENT CRITERION 3 
    The monitoring routine is performed according to organisational requirements. 

    ASSESSMENT CRITERION 4 
    The slots floor layout, and relative monitoring positions, are correctly identified. 

    ASSESSMENT CRITERION 5 
    The impact on the organisation of not correctly monitoring operations is explained with examples of the consequences of no or bad monitoring on the employees, clients and the organisation. 

    ASSESSMENT CRITERION 6 
    Staff and guest activity is monitored and reported on. 

    SPECIFIC OUTCOME 2 
    Comply with correct operational procedures and associated regulations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Gaming Board regulations relevant to slot machine monitoring are outlined focusing on the value thereof. 

    ASSESSMENT CRITERION 2 
    Appropriate reactions to messages and alarms received in connection with slot operation monitoring are demonstrated. 

    SPECIFIC OUTCOME 3 
    Demonstrate and explain the relationship between monitoring and payouts. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All important aspects of machine operations and the monitoring thereof, are explained in a particular context. 

    ASSESSMENT CRITERION 2 
    Pay tables, and the functioning thereof, are explained and placed in context. 

    ASSESSMENT CRITERION 3 
    Interpreting, verifying and reacting to payout are monitored according to organisational procedures. 

    SPECIFIC OUTCOME 4 
    Demonstrate and explain the relationship between monitoring and slot machine maintenance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Routine monitoring procedure related to slot machine maintenance is outlined in the cases of both routine maintenance and non-routine maintenance. 

    ASSESSMENT CRITERION 2 
    Slot machine components are identified and an explanation given of the function of each. 

    ASSESSMENT CRITERION 3 
    Proper recording and reporting of slot machine maintenance is conducted according to organisational requirements. 

    ASSESSMENT CRITERION 4 
    Individually numbered slot machines are correctly located and identified according to organisational requirements. 

    SPECIFIC OUTCOME 5 
    Deal with irregularities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Techniques of fraud and cheating by customers, and how to identify these, are demonstrated using practical examples. 

    ASSESSMENT CRITERION 2 
    Methods of fraud and collusion by staff, and how to identify these, are explained using practical examples. 

    ASSESSMENT CRITERION 3 
    Irregularities are dealt with according to organisational procedures and policy. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against this unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The role of security and monitoring.
  • Appropriate equipment and systems.
  • Relevant communication modes.
  • Floor and monitoring layout.
  • Monitoring policies and procedures.
  • Relevant Gaming board regulations.
  • Related ethical, privacy and Human Rights issues.
  • Payout procedures and relevant issues.
  • Maintenance.
  • Machine operation and components.
  • Techniques of fraud and detection thereof.
  • Issues relevant to responding to irregularities.
  • Important legal, judicial and safety issues. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Problem identification and solution is addressed when reacting correctly to irregularities when monitoring slots operations. 

    UNIT STANDARD CCFO SCIENCE 
    Appropriate use of information technology equipment and systems is evidenced when monitoring slots operations. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Inter-relatedness of systems is dealt with when complying with correct operational procedures and associated regulations in respect of monitoring slots operations. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 7929, "Monitor Slots Operations", Level 3, 12 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63269   National Certificate: Gaming Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.