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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop, implement and control administration of Real Estate systems, policies and procedures 
SAQA US ID UNIT STANDARD TITLE
258135  Develop, implement and control administration of Real Estate systems, policies and procedures 
ORIGINATOR
SGB Real Estate 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Cleaning, Domestic, Hiring, Property and Rescue Services 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
15068  Implement and control administration of real estate systems, policies and procedures  Level 5  Level TBA: Pre-2009 was L5  10  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is for learners working within a Real Estate environment, seeking to acquire or enhance the competences required to be a Principal in a Real Estate business or working within a Real Estate environment specialising in management or sales or rental. The acquisition of competence against this standards will add value to their understanding of the sector and functioning in the workplace. This standard will enable the learner to develop and implement appropriate Real Estate administration systems, policies and procedures to ensure a productive and profitable business.

The qualifying learner will be capable of:
  • Managing buyer/seller/landlords/tenant records to required quality of organisation.
  • Co-ordinating activities in debtors department to enhance financial operating performance and cash flow.
  • Identifying, planning and implement Real Estate administrative systems, policies and procedures.
  • Liaising with tenants, business providers and other role players in Real Estate environment. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner accessing this standard will be competent in Communications and Mathematical literacy at NQF Level 4. 

    UNIT STANDARD RANGE 
  • Administrative systems and policies include but are not limited to debtors, tenants, employees, IT systems, payment, client information and collections and Real Estate projects such as property development.
  • Administrative functions include but are not limited to staff salary processing, PAYE (Pay as you Earn) processing, Tax administration, maintaining FICA records, MLS (Multi listing services), deeds results. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Manage client records. 
    OUTCOME RANGE 
    Client records include but are not limited to buyer/seller/landlords/tenant records. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The capturing of data of clients/tenants is managed to ensure it is completed on time, within budget and resource allocation. 

    ASSESSMENT CRITERION 2 
    Administration systems are monitored by random observation in a given or selected work situation. 

    ASSESSMENT CRITERION 3 
    Administration systems used are compared against systems plans and overall strategic objectives. 

    ASSESSMENT CRITERION 4 
    Unplanned or unscheduled contingencies are identified, and remedial actions implemented to realign system and meet organisational requirements. 

    SPECIFIC OUTCOME 2 
    Co-ordinate activities in debtors department to enhance financial operating performance and cash flow. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Processing of client/tenant statements is monitored against agreed criteria and timeframe. 

    ASSESSMENT CRITERION 2 
    The status of defaulters is evaluated by means of a range of techniques in terms of debtor control policies. 

    ASSESSMENT CRITERION 3 
    A range of follow-up procedures is applied to defaulters to ensure payment of outstanding monies by client/tenants. 

    ASSESSMENT CRITERION 4 
    An evaluation of debtor status is presented to illustrate that the debtor monitoring system is in place and functioning. 

    SPECIFIC OUTCOME 3 
    Identify, plan and implement approved Real Estate administrative systems, policies and procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Measures of the administrative system performance are evaluated against agreed expectations and in terms of their impact on the wider organisation. 

    ASSESSMENT CRITERION 2 
    Where the system is not fully effective, remedial action is taken that realigns implementation with agreed expectations. 

    ASSESSMENT CRITERION 3 
    Activities, events, information and decisions are documented in accordance with organisational requirements and procedures. 

    ASSESSMENT CRITERION 4 
    Changes to systems and policies are negotiated with relevant stakeholders and documented according to planned timeframes. 

    SPECIFIC OUTCOME 4 
    Liaise with tenants, business providers and other role players in Real Estate environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Tenants, business provider and other role players in the Real Estate industry are contacted using written and electronic media. 

    ASSESSMENT CRITERION 2 
    Queries from parties are resolved in the best interest of all involved. 

    ASSESSMENT CRITERION 3 
    Tenants, business providers and other role players in the real estate industry are negotiated with in terms of legal and organisational requirements. 

    ASSESSMENT CRITERION 4 
    Service level agreements are compiled and in place in the required format and timeframe. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • A general understanding of the principles of Real Estate business processes and organisational strategy.
  • An in-depth understanding of the techniques for verbal, written and visual presentations and communications.
  • A comprehensive understanding of the techniques and methods for implementing and monitoring Real Estate administrative systems and policies.
  • A full knowledge of the details of business providers. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems using critical and creative thinking processes to determine appropriate administrative practices and controls within the Real Estate business. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community to ensure that administrative procedures and systems are proactively implemented and maintained. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to set sufficient time aside to determine administrative strategies for organisation. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to create appropriate administrative procedures and systems. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language in the modes of oral and/or written persuasion to convey administrative policies and procedures. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility to the environment and health of others to manage administrative systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of interrelated systems by recognising that administrative management within a Real Estate context does not exist in isolation and that a variety of factors including trends and developments in the Real Estate environment, internal and external reporting criteria will impact on this. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Participate as responsible citizens in the life of local, national and global communities by ensuring that the administrative controls are operated according to Real Estate code of conduct and business practices to ensure a productive working environment thereby enhancing service levels. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 15068, "Implement and control administration of real estate systems, policies and procedures", Level 5, 10 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.