SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 
SAQA US ID UNIT STANDARD TITLE
258160  Demonstrate knowledge of products in own area of operation in a Wholesale and Retail environment 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for individuals dealing with the selling and promotion of products through customer interaction in a wholesale and retail environment.

Individuals credited with this unit standard will be able to demonstrate product knowledge in their specific area of operation and add value to customer service through the correct communication of product features and benefits, and where applicable, the assembly and utilisation of accessories associated with the specific product range.

The specific details applicable to the department and product range will determine the actual content of the training program developed against the requirements of this unit standard as products and product ranges have their own unique specifications, descriptions, features and, benefits and operational and service specific requirements.

Individuals credited with this unit standard will be able to use, describe and discuss products in their area of operation to ensure effective communication of product related information to customers. Product knowledge gained will enable effective problem solving and the addressing of customer needs in accordance with the standard operational procedures and specifications of the product manufacturer and the organisation in a correct and safe manner.

The standard applies to technical, semi-technical and non-technical products but excludes perishable and non-perishable food products.

Qualifying learners will be capable of:
  • Identifying products and ranges in the store.
  • Identifying product features.
  • Explaining the benefits of product features.
  • Explaining post-purchase product care. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify products and ranges in the store. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The categories and ranges of products stocked by the organisation are identified according to the organisational inventory. 

    ASSESSMENT CRITERION 2 
    The range of products to be sold by the individual is identified according to the organisational sale inventory. 

    ASSESSMENT CRITERION 3 
    The location of products in the store is identified according to the store layout plan. 

    SPECIFIC OUTCOME 2 
    Identify product features. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Product features are identified and described according to product specifications. 

    ASSESSMENT CRITERION 2 
    Products in a range are compared and contrasted in terms of features. 

    SPECIFIC OUTCOME 3 
    Explain the benefits of product features. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Product features are described in terms of their benefit to the end user. 

    ASSESSMENT CRITERION 2 
    The safe handling, proper use and storage requirements of the product is explained as they apply to the product. 

    ASSESSMENT CRITERION 3 
    Add-ons and accessories are identified as they apply to the product. 

    ASSESSMENT CRITERION 4 
    The use, application and benefits of add-ons and accessories are explained in relation to the product. 

    SPECIFIC OUTCOME 4 
    Explain post-purchase product care. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    After sales service and customer care options are explained according to manufacturer and organisational specifications. 

    ASSESSMENT CRITERION 2 
    Product guarantees and warranties (where applicable) are explained in line with manufacturer specifications and organisational procedures. 

    ASSESSMENT CRITERION 3 
    Product care is explained according to manufacturer's instructions. 
    ASSESSMENT CRITERION RANGE 
    Product care includes, but is not limited to:
  • Product assembly, correct use, storage, cleaning, and maintenance requirements.
     

  • ASSESSMENT CRITERION 4 
    Advice is provided to customers in response to direct queries. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this unit standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant Education and Training Quality Assurance (ETQA) body.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in the specific outcomes of the unit standard as well as the integrated competence described in the purpose of the unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Differences between warranties and guarantees
  • The relationship between product features and benefits.
  • The use of benefits to address customer needs and queries.
  • Product assembly requirements (where applicable).
  • Product problem solving.
  • Organisational policies and procedures for the handling of products, after sales service and damaged or defect products.
  • Features, functions and product care of products in own operational area. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems associated with product knowledge in ones own area of responsibility by employing responsible decision-making and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group or role-players in providing after sales services. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in discharging ones duties and responsibilities within the W&R business. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with all role-players to achieve customer satisfaction in a W&R business. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to assemble and operate mechanical, electronic and digital products. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world, as a set of related systems by recognising that problem solving in customer care within a W&R business exists in a variety of related contexts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Technical products include but are not limited to major appliances, audio visual and hi-tech equipment, home improvement and DIY products, tools and equipment, cellular products, computer equipment, sanitary ware, paint and so forth.

    Semi-technical products include but are not limited to automotive products, safety and security products, small appliances, outdoor equipment, lighting, décor and garden equipment and products and so forth.

    Non-technical products include but are not limited to house ware, furniture, fixtures and fittings, toys, and equipment, stationery, cleaning products, toiletries, batteries, clothing, jewellery, accessories, foot wear. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. Aboutlearning Pty Ltd 
    3. Bachique 705 Trading as The New House of Busby (Pty Ltd) 
    4. Blitz Skills Developers 
    5. C C S SKills Development 
    6. Contra-Lit Pty Ltd 
    7. Edutel Wholesale & Retail Academy 
    8. FWA Organisational Development 
    9. Gemini Training And Development Pty Ltd 
    10. Guest Resource Services (Pty) Ltd 
    11. HPS ACADEMY (PTY) LTD 
    12. Lightbrary Development Solutions Pty Ltd 
    13. Luleka Business Academy 
    14. Marrian Ridge Computer Centre (Pty) Ltd 
    15. Masstores (Pty) Ltd t/a Game and DionWired 
    16. Master Retailing (Pty) Ltd 
    17. MSC Education Holdings (Pty) Ltd 
    18. MSC Education Holdings Pty Ltd 
    19. Nela Kahle 80 cc 
    20. People Capacity Solutions (Pty) Ltd 
    21. Positics (Pty) Ltd 
    22. Retail School of Excellence 
    23. Shoprite Checkers 
    24. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    25. The Ed Agency Pty Ltd 
    26. The Learning Organisation 
    27. Thuto- Lore Academy 
    28. Tloumogale Business Development & Consulting 
    29. Tshimedzwa Development Centre (Pty) Ltd 
    30. Visual Excellence Trading 508 (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.