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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply theft, fraud and safety controls in a Wholesale and Retail outlet 
SAQA US ID UNIT STANDARD TITLE
258161  Apply theft, fraud and safety controls in a Wholesale and Retail outlet 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
243807  Maintain a safe and secure environment in a retail business  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who work in the wholesale and retail industry who need to maintain a safe and secure environment in the workplace.

Persons credited with this unit standard will be prepared to respond to an emergency situation and incidents should they arise in the outlet. They will also be able to maintain customer safety and will have the ability to address suspicious behaviour within the work environment.

Qualifying learners will be capable of:
  • Explaining how to maintain a safe and secure work area.
  • Responding to an emergency situation.
  • Explaining how to deal with theft in a wholesale and retail outlet. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain how to maintain a safe and secure work area. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance of maintaining a safe working environment for staff and customers is explained in relation to the effect of unsafe conditions on the outlet. 

    ASSESSMENT CRITERION 2 
    The types of required safety equipment are identified as per company policy. 

    ASSESSMENT CRITERION 3 
    The locations of safety equipment and emergency exits are identified in the outlet. 

    ASSESSMENT CRITERION 4 
    Safety procedures in the work environment are described with examples from own area of activity. 

    ASSESSMENT CRITERION 5 
    The importance of securing areas from unauthorised access is explained in relation to the effect it will have on safety and security of the business. 

    SPECIFIC OUTCOME 2 
    Respond to emergency situations. 
    OUTCOME RANGE 
    Emergency situations include, but is not limited to:
  • Fire, robbery, customer/staff injured in the store, power failure and bomb threats. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Possible emergency situations are described in terms of the impact they could have on the outlet. 
    ASSESSMENT CRITERION RANGE 
    Impacts on the outlet include, but is not limited to:
  • Staff, shoppers, the outlet, product and image.
     

  • ASSESSMENT CRITERION 2 
    The emergency and safety telephone numbers are located and the use thereof explained according to organisational policy and procedures. 

    ASSESSMENT CRITERION 3 
    Responses to emergency situations are explained according to organisational procedures. 

    ASSESSMENT CRITERION 4 
    Response to emergency situations is demonstrated according to organisational procedures. 
    ASSESSMENT CRITERION RANGE 
    Demonstration approaches include, but is not limited to:
  • Role-play, case studies, drills and scenarios.
     

  • SPECIFIC OUTCOME 3 
    Explain how to deal with theft and fraud in a wholesale and retail outlet. 
    OUTCOME RANGE 
    Theft includes, but is not limited to:
  • External and internal shoplifting whether actual or suspected. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The behaviour that could indicate the intention to steal is described as it applies to the outlet. 

    ASSESSMENT CRITERION 2 
    Procedures to follow in the event of identifying suspicious behaviour/persons are explained as they apply to the outlet. 

    ASSESSMENT CRITERION 3 
    Procedures in the event of observing a theft are explained in terms of legal and organisational requirements. 

    ASSESSMENT CRITERION 4 
    The consequences of not following legal and organisational requirements in the event of suspecting theft is explained in terms of the impact on all role players. 
    ASSESSMENT CRITERION RANGE 
    Role players includes but is not limited to:
  • Suspect, staff, other customers and the outlet.
     

  • ASSESSMENT CRITERION 5 
    The ways that fraud could take place are explained as they apply to own area of activity. 

    ASSESSMENT CRITERION 6 
    The methods for reducing fraud are explained as they apply to own area of activity. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Any institution offering learning that will enable achievement of this unit standard and the related Exit Level Outcomes of the Qualification must be accredited by the relevant Education and Training Quality Assurance (ETQA) body.
  • External Moderation of assessment will be overseen by the relevant ETQA at its discretion.
  • The accredited Training Provider will oversee internal moderation of assessment.
  • Internal and external moderation should encompass achievement of competence described in the specific outcomes of the unit standard as well as the integrated competence described in the purpose of the unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Emergency signs and their meaning.
  • Location of Fire fighting equipment.
  • Safe working procedures.
  • Evacuation procedures.
  • Procedures for responding to a shoplifting incident or suspecting someone of shoplifting.
  • Procedures for various emergency situations. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems associated with responding to an emergency situation responsibility by employing responsible decision-making and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group or role-players in dealing with internal and external theft in a W&R outlet. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in discharging ones duties and responsibilities within the W&R business. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using appropriate modes of oral and/or written persuasion in dealing with all role-players to achieve customer satisfaction in a W&R business. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world, as a set of related systems by recognising that problem solving in maintaining a safe and secure workplace in a W&R business exists in a variety of related contexts. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 243807, "Maintain a safe and secure environment in a retail business", Level 3, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  63409   National Certificate: Wholesale and Retail Operations  Level 3  NQF Level 03  Reregistered  2023-06-30  W&RSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. 2013/077851/07 South Africa (Pty) Ltd 
    2. Aboutlearning Pty Ltd 
    3. AMATHUBA TRADING CC 
    4. BYTES PEOPLE SOLUTION (Halfway House)(TP) 
    5. Contra-Lit Pty Ltd 
    6. Creative Thinking Trading 524 
    7. Edutel Wholesale & Retail Academy 
    8. HPS ACADEMY (PTY) LTD 
    9. Intercept Consulting and Training Solutions 
    10. Luleka Business Academy 
    11. Marrian Ridge Computer Centre (Pty) Ltd 
    12. Master Retailing (Pty) Ltd 
    13. MSC Education Holdings (Pty) Ltd 
    14. Nela Kahle 80 cc 
    15. Passionate About People 
    16. People Capacity Solutions (Pty) Ltd 
    17. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    18. Shoprite Checkers 
    19. SIYANQOBA SEMINARS PTY LTD 
    20. SIYAYA SKILLS INSTITUTE EASTERN CAPE 
    21. Spar Group Ltd 
    22. Thahameso Training and Development Services 
    23. The Ed Agency Pty Ltd 
    24. THE HOUSE OF BUSBY PTY Ltd 
    25. Thuto- Lore Academy 
    26. Tjantjello Training Solutions (PTY) Ltd 
    27. Tloumogale Business Development & Consulting 
    28. TMS GROUP INDUSTRIAL SERVICES (PTY) LTD 
    29. Tshimedzwa Development Centre (Pty) Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.