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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct events support services within specific event genres 
SAQA US ID UNIT STANDARD TITLE
261157  Conduct events support services within specific event genres 
ORIGINATOR
SGB Travel, Tourism and Events 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for individuals providing support services within a specific events organisation specialising in a single or a range of events genres of contexts. Individuals will be able to contribute to and participate in activities specific to a selected events environment whilst maintaining operational requirements applicable to the specific event context.

The genres of events provided for specialisation includes:
  • Sport events.
  • Business and corporate events.
  • Exhibitions, incentive and meeting events.
  • Cause related or fund-raising events.
  • Entertainment, recreational or festival events.
  • Government or civic events.
  • Hospitality venues or banqueting events.

    Individuals found competent against this unit standard will be responsible for applying support competencies within a selected area of operation and will in particular be able to:
  • Display an understanding of specific event genres for which support services can be provided.
  • Clarify support requirements.
  • Provide support according to genre and operational requirements. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Display an understanding of specific event genres for which support services can be provided. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Different event genres are defined in terms of their specific purpose, objectives and target market. 
    ASSESSMENT CRITERION RANGE 
    Events genre includes but is not limited to sport, business and corporate, exhibitions, incentive and meeting events, cause-related or fundraising events, entertainment, recreational or festive events, hospitality venues or banqueting events.
     

    ASSESSMENT CRITERION 2 
    Different events genres are compared so as to distinguish the operational requirements and processes specific to events specialisations in the industry. 
    ASSESSMENT CRITERION RANGE 
    Operational requirements and processes includes but is not limited to infrastructure, administration and record keeping, marketing, logistical requirements, risk management (contingency, emergency and disaster), occupational health and safety, security.
     

    ASSESSMENT CRITERION 3 
    Genre specific terminology is identified and explained as it applies to event genres. 

    ASSESSMENT CRITERION 4 
    The role of stakeholders in the organisation of an event is explained as it relates to the support of the event in a specific event genres. 
    ASSESSMENT CRITERION RANGE 
    Stakeholders includes but is not limited to politicians, local authority, community, local leadership and event sponsors.
     

    SPECIFIC OUTCOME 2 
    Clarify support requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Critical success factors are clarified as it applies to event organising. 
    ASSESSMENT CRITERION RANGE 
    Critical success factors includes but is not limited to experienced event organisers, support staff, volunteer workers, a well-balanced event programme, attractive event elements, role of distinctive décor, themes and special effects.
     

    ASSESSMENT CRITERION 2 
    The roles and functions of individuals are identified as it applies to support responsibilities, job profile and critical success factors. 
    ASSESSMENT CRITERION RANGE 
    Responsibilities includes but is not limited to administration, promotion, operational support, logistical arrangements, customer liaison.
     

    ASSESSMENT CRITERION 3 
    Organisational requirements and reporting structures are determined as it applies to individual responsibilities. 

    ASSESSMENT CRITERION 4 
    Individual responsibilities are determined in terms of the event plan, critical path of the event as well as activity schedules and time frames. 

    SPECIFIC OUTCOME 3 
    Provide support according to genre and operational requirements. 
    OUTCOME NOTES 
    The Outcome must be achieved in three genres - one selected from each of the categories A, B and C.

    Category A:
  • Sport events.
  • Government or civic events.

    Category B:
  • Business and corporate events.
  • Exhibitions, incentive and meeting events.
  • Hospitality venues or banqueting events.

    Category C:
  • Cause related or fund-raising events.
  • Entertainment, recreational or festival events. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Individual responsibilities are carried out in accordance with the operational requirements as it applies to the event genre. 

    ASSESSMENT CRITERION 2 
    Progress is mapped against clarified time-frames and deliverables as it applies to the individual's responsibilities and operational requirements. 

    ASSESSMENT CRITERION 3 
    Feedback is provided on challenges, meeting of objectives and maintaining of service requirements in the operational environment as it applies to the specific event genre. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Different event genres or contexts.
  • Event genre terminology.
  • Event purpose and objectives.
  • Target market differentiation for events.
  • Operational requirements including:
    > Administration.
    > Protocol.
    > Marketing and promotion.
    > Customer liaison.
    > Feedback, reporting and communication structures.
  • Event elements (i.e. transportation, lighting and sound, design and décor)
  • Human traffic flow patterns.
  • Time tables and activity schedules.
  • Operational standards and requirements specific to the event/event genre. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solving problems:

    Problem solving is supported in the addressing of challenges and the meeting of output requirements according to an event plan and schedule. 

    UNIT STANDARD CCFO WORKING 
    Working in a Team:

    The maintaining of effective teamwork is supported through the identification of personal responsibilities in support and liaison with reporting structures. 

    UNIT STANDARD CCFO ORGANISING 
    Organise oneself and ones activities:

    Self-organisation is supported through the meeting of event time-frames and personal responsibilities. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information:

    The defining of and comparison between different event genres requires the collecting, analysis, organising and evaluation of information. Likewise the clarifying of own responsibilities and organisational requirements require information gathering and control. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively:

    Effective communication is required in the clarification and execution of individual responsibilities as it applies to support as well as the familiarising of the individual with genre specific terminology. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems:

    The successful implementation of an event requires understanding of the world as a set of interrelated systems as various role-players impact on the process. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  67461   Further Education and Training Certificate: Event Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  71729   Further Education and Training Certificate: Public Relations Practice  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ADINVALE PTY LTD 
    2. Capricorn FET College - Central Office 
    3. Imani Nia Consulting Pty Ltd 
    4. Networx for Career Development 
    5. Rasinkhu Investment 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.