SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Plan and control the delivery of transport services 
SAQA US ID UNIT STANDARD TITLE
262299  Plan and control the delivery of transport services 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard will be useful for people who are required to facilitate transport operations within a framework of company specific policies, processes and procedures. To facilitate the movement of freight, including goods, passengers or livestock, from origin to destination in terms of stakeholder requirements.

This unit standard will recognise the essential knowledge and skills required to plan and schedule transport operations within organisational constraints, and make provision for contingencies.

People credited with this unit standard are able to:
  • Plan in terms of fleet capacity.
  • Apply knowledge of own and customer operations in planning.
  • Apply knowledge of infrastructure to planning.
  • Apply risk management principles to planning.
  • Solve operational problems. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 3.
  • Mathematical Literacy at NQF Level 3. 

  • UNIT STANDARD RANGE 
  • Facilitating transport operations include the carriage of freight and passengers into, through and out of organisations and their distribution channels.
  • Job roles include: Road (transport controller, supervisor, dispatcher, yard controller, truck stop manager, site manager); Rail (planners); Maritime (supervisor/2nd mate, boson; shore fleet staff; terminal supervisors, ships agents, forwarding agents, shipping coordinator); Aerospace (aircraft planners); Pipeline (foremen). 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Plan in terms of fleet capacity. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Own fleet capacity is matched to general requirements of transport operations. 
    ASSESSMENT CRITERION RANGE 
    Capacity includes:
  • Vehicles/vessels/craft/line numbers and configuration; current and projected availability.
     

  • ASSESSMENT CRITERION 2 
    Own operational environment is described in terms of its opportunities, challenges and service focus. 
    ASSESSMENT CRITERION RANGE 
    Challenges include but are not limited to:
  • Restrictions; regulations; requirements; confined area specifications; links with other modes; load characteristics; delivery schedules; service level agreements; inter-departmental communication.
     

  • ASSESSMENT CRITERION 3 
    Possibilities for extending capacity are identified and described with reference to cost and lead time. 
    ASSESSMENT CRITERION RANGE 
    Extension possibilities include but are not limited to:
  • Recommendations for capital investment; 3rd party agreements.
     

  • ASSESSMENT CRITERION 4 
    The importance of optimal vehicle usage is explained with reference to cost effective utilisation of assets and the importance of achieving a balance between investment, third party agreements and quality of service. 

    ASSESSMENT CRITERION 5 
    The importance of optimal usage and cost effective operation of the fleet is explained with reference to the profitability and sustainability of the operation. 

    ASSESSMENT CRITERION 6 
    Planning allocates the right vehicles/vessels/craft/line to the customer in terms of customer requirements and current fleet capacity and capability. The consequences of allocating unsuitable vehicles/vessels/craft/lines are explained with reference to business ethics and the profitability of the operation. 
    ASSESSMENT CRITERION RANGE 
    Right vehicles/vessels/craft/line means:
  • Right size; right configuration; right place.
     

  • SPECIFIC OUTCOME 2 
    Apply knowledge of own and customer operations in planning. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Customer operations are evaluated in terms of accuracy with respect to specific requirements and expectations, and service level agreements. 
    ASSESSMENT CRITERION RANGE 
    Understanding includes but is not limited to:
  • Peak demand and its impact; cyclical demand (hourly, daily, weekly, monthly, quarterly variations); delivery time windows.
     

  • ASSESSMENT CRITERION 2 
    The importance of meeting delivery time windows is explained with reference to client and product requirements and specifications. 
    ASSESSMENT CRITERION RANGE 
    Specifications include:
  • Spoilage; loading/off-loading; turnaround times.
     

  • ASSESSMENT CRITERION 3 
    Allocation of vehicle/vessel/craft/line to tasks is appropriate in terms of organisational costing standards, and fleet configuration and availability. 

    ASSESSMENT CRITERION 4 
    Conflicts between fleet capability to deliver and client capability or willingness to receive are resolved in ways that support cost effective operations without undue compromise to customer service and relationships. 
    ASSESSMENT CRITERION RANGE 
    Conflicts include but are not limited to:
  • Holding of goods; payment for holding; damage; loading/off-loading - turnaround time; charter parties.
     

  • SPECIFIC OUTCOME 3 
    Apply knowledge of infrastructure to planning. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The extent of own transport operation's links to other transport modes are identified and explained with reference to scope and frequency. 

    ASSESSMENT CRITERION 2 
    Transport infrastructure in the vicinity of own operations are described with reference to access, convenience and efficiency. 
    ASSESSMENT CRITERION RANGE 
    Infrastructure includes:
  • Airports; loading docks, ports and harbours - quay space; tank farms; stations; sidings; bulk terminals; bus terminals/taxi ranks; routes.
     

  • ASSESSMENT CRITERION 3 
    The possibilities and limitations of current infrastructure are identified and explained with reference to own operations within a supply chain. 
    ASSESSMENT CRITERION RANGE 
    Limitations include:
  • Potential for bottlenecks; inter-departmental dependencies.
     

  • ASSESSMENT CRITERION 4 
    The importance of gathering input from drivers and operators, and providing feedback to management is explained with reference to business opportunities, and improved customer service. 

    SPECIFIC OUTCOME 4 
    Apply risk management principles to planning. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Risks and potential dangers associated with own transport operations are identified and described in terms of danger to personnel, vehicle/vessel/craft/line and loads, and cost to the business. 

    ASSESSMENT CRITERION 2 
    Safety and security provisions are reviewed and ensured to be adequate in terms of the potential threats. 

    ASSESSMENT CRITERION 3 
    Reports on inadequate provision for safety and security are compiled to promote effective decision making, and directing personnel. 

    ASSESSMENT CRITERION 4 
    Special provisions for security are devised to the nature and extent of the threat, and the make up and value of the load. 
    ASSESSMENT CRITERION RANGE 
    Provisions include but are not limited to:
  • Routing; protection against 'shrinkage'/pilferage; on-road precautions; preventative security; sealing devices; escort of valuable/dangerous freight; special vehicles/aircraft; pipeline monitoring systems, flow rates, pressures, sampling points.
     

  • SPECIFIC OUTCOME 5 
    Solve operational problems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Typical problems and challenges in own environment are identified together with viable solutions, based on experience within own field and/or operation. 
    ASSESSMENT CRITERION RANGE 
    Challenges include but are not limited to:
  • Vehicle/vessel/craft/line failure; driver absentees; theft and hi-jacking; industrial action.
     

  • ASSESSMENT CRITERION 2 
    Preventative security measures are reviewed in terms of typical problems. 
    ASSESSMENT CRITERION RANGE 
    Preventative security includes but is not limited to:
  • Capacity; routing; escort in certain hi-risk areas; pipelines - national key points; securing the load - strapping/'tarping', tarpaulins, facing doors; tracking systems; communication.
     

  • ASSESSMENT CRITERION 3 
    Contracts and/or service level agreements are reviewed, and accountability for loss of a load is established at the outset of a transport assignment. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed against the unit standard (including through RPL) may apply to an assessment agency, assessor or provider institution accredited by the relevant Education and Training Quality Assurance body (ETQA), or one with an appropriate memorandum of understanding (MOU) with the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard, or assessing this unit standard, must be accredited as a provider with the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA, or one with an appropriate MOU with the relevant ETQA.
  • Moderation should include both internal and external moderation where applicable. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems and make decisions using critical and creative thinking.

    Note:
  • Planning, scheduling and controlling transport operations means ongoing problem identification (pro-active and reactive) and solving problems to deliver to service agreements. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as members of a team, group, organisation or community.

    Note:
  • The nature of service delivery in transport demands integrated operations and effective teamwork. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage themselves and their activities responsibly and effectively.

    Note:
  • Critical to the coordination and facilitation function. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information.

    Note:
  • Critical to planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively, using visual, mathematical and/or language skills in the modes of oral and/or written presentations.

    Note:
  • Communication is important at every stage of planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically showing responsibility towards the environment and health of others:

    Note:
  • Technology is used in every aspect of planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation:

    Note:
  • Critical to planning, scheduling, monitoring, and to the coordination and facilitation function. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65529   Further Education and Training Certificate: Transport Operations  Level 4  NQF Level 04  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.