SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide reception and administrative services 
SAQA US ID UNIT STANDARD TITLE
262625  Provide reception and administrative services 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114790  Provide reception and administrative services  Level 2  NQF Level 02  10  Complete 
7230  Receive and consult with clients  Level 3  NQF Level 03  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable learners to receive clients and perform basic administrative services in a receptionist environment.

A person credited with this unit standard is able to:
  • Receive and attend to clients.
  • Receive and make telephone calls and record information.
  • Keep and process appointment and client records.
  • Process client payments.
  • Implement till procedures.
  • Receive, record and store stock. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2.
  • Mathematical Literacy at NQF Level 2. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive and attend to clients. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Clients are welcomed according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Welcome includes but is not limited to:
  • Establishing client identity.
  • Establishing basic service requirements.
  • Escorting or directing a client to a suitable work or waiting area.
     

  • ASSESSMENT CRITERION 2 
    Clients are made comfortable according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Client comfort includes but is not limited to:
  • Assisting client in removing and storing unnecessary items of clothing.
  • Storing client's parcels and packages.
     

  • ASSESSMENT CRITERION 3 
    Knowledge of the expected professional appearance is demonstrated in accordance with the organisation's prescribed code. 

    SPECIFIC OUTCOME 2 
    Receive and make telephone calls and record information. 
    OUTCOME RANGE 
    Information includes but is not limited to:
  • Messages.
  • Appointments. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Telephone etiquette and answering procedures are explained according to industry standards. 

    ASSESSMENT CRITERION 2 
    Telephone calls are answered according to organisation's requirements. 

    ASSESSMENT CRITERION 3 
    Telephone calls are made according to organisation's requirements. 

    ASSESSMENT CRITERION 4 
    Information is recorded in accordance with the organisation's requirements. 

    ASSESSMENT CRITERION 5 
    Telephone numbers are sourced from directories as appropriate when required. 
    ASSESSMENT CRITERION RANGE 
    Use of directories include but are not limited to finding emergency services, reporting faulty telephone services, dialling codes, individual, company, medical and government telephone numbers.
     

    SPECIFIC OUTCOME 3 
    Keep and process appointment and client records. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance of maintaining client records according to industry standards is explained in terms of ready access to current information. 

    ASSESSMENT CRITERION 2 
    Client record cards are completed according to organisational procedures. 

    ASSESSMENT CRITERION 3 
    Client record cards are filed according to organisational procedures. 

    ASSESSMENT CRITERION 4 
    Appointments are recorded according to organisational procedures. 
    ASSESSMENT CRITERION RANGE 
    Recording of appointments include but are not limited to:
  • Correctly estimating time allocated to services.
  • Allocating clients appropriately to a specific service provider.
  • Both telephone and in person bookings.
     

  • ASSESSMENT CRITERION 5 
    Appropriate client record cards are accessed according to organisational procedures. 

    SPECIFIC OUTCOME 4 
    Process client payments. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Client invoice is calculated taking into account all chargeable services and products supplied. 

    ASSESSMENT CRITERION 2 
    Client payment is processed according to organisational procedures. 
    ASSESSMENT CRITERION RANGE 
    Client payment method includes but is not limited to cash, debit card, credit card, cheque.
     

    ASSESSMENT CRITERION 3 
    Cash register is used according to industry standards. 

    ASSESSMENT CRITERION 4 
    Retail items sold and services rendered are recorded according to organisational procedures. 

    ASSESSMENT CRITERION 5 
    Cash received is secured according to organisational procedures. 

    ASSESSMENT CRITERION 6 
    Financial transactions and records are filed according to organisational procedures. 

    SPECIFIC OUTCOME 5 
    Apply till procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Cash procedures are described as they apply to the organisation. 
    ASSESSMENT CRITERION RANGE 
    Cash procedures include but are not limited to:
  • Preparation and maintenance of cash float.
  • Cashing up.
  • Preparation of cash for banking.
     

  • ASSESSMENT CRITERION 2 
    Cash float is prepared and distributed to point of sale according to organisational requirements. 

    ASSESSMENT CRITERION 3 
    Cash floats are replenished in line with cash requirements and organisational requirements. 

    ASSESSMENT CRITERION 4 
    Cashing up procedures are applied according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Cashing up procedures include but are not limited to:
  • Counting and recording cash received.
  • Balancing cash received with payment documentation.
  • Handling discrepancies between cash received and payment documentation.
     

  • ASSESSMENT CRITERION 5 
    Cash is prepared for bank deposit according to organisational requirements. 

    ASSESSMENT CRITERION 6 
    Cash is banked according to organisation requirements and relevant security procedures. 

    SPECIFIC OUTCOME 6 
    Receive, record and store stock. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Received stock is processed according to organisational procedures. 
    ASSESSMENT CRITERION RANGE 
    Stock processing includes but is not limited to:
  • Verifying stock received against stock ordered.
  • Counting stock in order to assist with re-ordering new stock.
  • Checking condition of stock received.
  • Reporting discrepancies within agreed timeframe and to the correct responsible person.
     

  • ASSESSMENT CRITERION 2 
    Completed documentation is filed according to organisational procedures. 

    ASSESSMENT CRITERION 3 
    Stock items are stored in correct location according to organisational procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA in accordance with the current ETQA regulations.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Other ETQAs who have a Memorandum of Understanding with the relevant ETQA would be responsible for moderation of achievements of learners who meet the requirements of this qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Specific services and the time each one takes.
  • Organisational principles of telephone directories.
  • Nature of basic financial instruments (debit cards, credit cards, cheques). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in order to schedule appointments for a variety of clients and specific service providers. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others when receiving and storing stock items. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively in order to service clients courteously and appropriately. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when receiving, recording and storing stock items. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively in order to process clients in person and telephonically. 

    UNIT STANDARD CCFO SCIENCE 
    Use technology in order to use the cash register effectively and to maintain a record keeping system. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces the following unit standard:
  • ID 114790: "Provide reception and administrative services", Level 2, 10 credits.
  • ID 7230: "Receive and consult with clients", Level 3, 1 credit. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65750   National Certificate: Hairdressing  Level 2  NQF Level 02  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  80646   Further Education and Training Certificate: Beauty and Nail Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.