SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Market retail products and services in the salon environment 
SAQA US ID UNIT STANDARD TITLE
262626  Market retail products and services in the salon environment 
ORIGINATOR
SGB Hairdressing Cosmetology and Beauty 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Personal Care 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
114824  Conduct sales  Level 4  NQF Level 04  Complete 
114820  Display, promote and sell products  Level 3  NQF Level 03  Complete 
114808  Demonstrate an understanding of retailing in the hairdressing industry  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard will enable learners to demonstrate an understanding of retail products and services in the salon environment and to provide clients with the service required.

A person credited with this unit standard is able to:
  • Describe the purposes and methods of retailing in the salon environment.
  • Identify sales opportunities.
  • Present and demonstrate products and services to prospective customers.
  • Create a product display. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that a learner will be competent in:
  • Communication at NQF Level 2. 

  • UNIT STANDARD RANGE 
  • Methods of selling products and services to clients include but are not limited to product and service descriptions and product demonstrations.
  • Methods of promoting sales include but are not limited to displays, advertising, discounts, customer satisfaction and word of mouth. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the purposes and methods of retailing in the salon environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The reasons for retailing within the salon environment are explained in terms of profitability and success. 

    ASSESSMENT CRITERION 2 
    Methods of selling products to clients are explained as they apply to the salon environment. 

    ASSESSMENT CRITERION 3 
    Methods of promoting sales are explained as they apply to the salon environment. 

    ASSESSMENT CRITERION 4 
    The relationship between suppliers, salons and clients is described in terms of their economic impact. 

    SPECIFIC OUTCOME 2 
    Identify sales opportunities. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Client types are described in accordance with their particular requirements. 

    ASSESSMENT CRITERION 2 
    Products and services are identified according to client needs. 

    ASSESSMENT CRITERION 3 
    Signs of client disposable income are identified and described in terms of selling opportunities. 

    ASSESSMENT CRITERION 4 
    Opportunities for retailing in the salon environment are described in terms of general selling practices. 

    SPECIFIC OUTCOME 3 
    Present and demonstrate products and services to prospective customers. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Information relating to the product/service is presented to customers in a manner that is appropriate to the client and will generate and maintain interest. 

    ASSESSMENT CRITERION 2 
    Product related information is presented in a manner that is conducive to making a sale. 

    ASSESSMENT CRITERION 3 
    Features and benefits of a product or service are explained in relation to the customer's needs. 

    SPECIFIC OUTCOME 4 
    Create a product display. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A display is planned to optimise the effect of colour, light, accessibility and product size. 

    ASSESSMENT CRITERION 2 
    The principles of display are explained in terms of their suitability for hair or skin or nail care products. 

    ASSESSMENT CRITERION 3 
    A display is set up in accordance with a given display plan. 

    ASSESSMENT CRITERION 4 
    Product selling price is displayed as per organisational instructions. 

    ASSESSMENT CRITERION 5 
    Manufacturers' promotional boards and flyers are presented or distributed in a manner that provides maximum benefit to both parties. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner or moderating the assessment of a learner against this unit standard must be registered as an assessor with the relevant ETQA in accordance with the current ETQA regulations.
  • Any institution offering learning that will enable the achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • Other ETQA`s who have a Memorandum of Understanding with the relevant ETQA would be responsible for moderation of achievements of learners who meet the requirements of this qualification. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The nature, features and benefits of all standard salon products and services.
  • Distinction between 'features' and 'benefits' in marketing.
  • Principles of selling.
  • How to set up a product display.
  • How to identify signs of potential disposable income. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in:
  • Selecting products and services which are suitable for, and acceptable to the client.
  • Developing displays to suit specific salon environments. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others so that clients' needs are met. 

    UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities so that suitable products are available for demonstration to clients. 

    UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information so that:
  • The client's product and service needs are correctly analysed.
  • Suitable products and services are selected. 

  • UNIT STANDARD CCFO SCIENCE 
    Using science and technology effectively and critically to:
  • Select suitable products for client's needs.
  • Select appropriate materials for displays and promotional boards. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrating an understanding of the world as a set of related systems by:
  • Correctly identifying the supply chain relationship between product suppliers, salons and clients.
  • Linking technical information on a client's needs with social information on a client's personality to supply suitable products and services. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces the following unit standards:
  • ID 114824: "Conduct sales", Level 4, 4 credits.
  • ID 114820: "Display, promote and sell products", Level 3, 2 credits.
  • ID 114808: "Demonstrate an understanding of retailing in the hairdressing industry", Level 2, 5 credits. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  65750   National Certificate: Hairdressing  Level 2  NQF Level 02  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  80646   Further Education and Training Certificate: Beauty and Nail Technology  Level 4  NQF Level 04  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.