SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Improve the effectiveness and efficiency of quality management system 
SAQA US ID UNIT STANDARD TITLE
263376  Improve the effectiveness and efficiency of quality management system 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners, within the a quality management system, who need to be capacitated in the knowledge and skills required to be proactive and to improve the quality management systems in an organisation by solving problems and dealing with challenges.

Learners credited with this standard will be able to:
  • Identify opportunities for process improvement.
  • Propose solutions to problems and improvement opportunities.
  • Plan and implement solutions and monitor effectivity of results. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 4. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify opportunities for process improvement. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Techniques to identify current and potential problems are identified so that the most appropriate one is chosen to address the problem or the opportunity for improvement. 
    ASSESSMENT CRITERION RANGE 
    Techniques include but are not limited to Affinity Diagrams, Relations Diagrams, Tree Diagrams, Matrix Diagrams, Arrow Diagrams, Process decision Program Charts and Matrix Data Analysis.
     

    ASSESSMENT CRITERION 2 
    The cost of quality is determined through consultation and the use of models. 
    ASSESSMENT CRITERION RANGE 
    Models refers but is not limited to the Prevention Appraisal and Failure Model, Process cost model like price of conformance(PoC) and price of non-conformance (PoNC).
     

    ASSESSMENT CRITERION 3 
    Alternative solutions to identified opportunities are developed to ensure criteria compliance. 

    ASSESSMENT CRITERION 4 
    Acceptance criteria are applied and the most appropriate alternative is selected. 

    ASSESSMENT CRITERION 5 
    A proposal regarding the identified opportunities is prepared for approval by the higher authority. 

    SPECIFIC OUTCOME 2 
    Propose solutions to problems and improvement opportunities. 
    OUTCOME RANGE 
    Propose includes to analyse, develop and consider solutions for acceptability. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Appropriate team members are selected to analyse the problem to improve process efficiency and effectiveness. 

    ASSESSMENT CRITERION 2 
    Appropriate tools and techniques are applied to determine the root cause/s of the problem. 
    ASSESSMENT CRITERION RANGE 
    Tools and techniques include but are not limited to root cause analysis.
     

    SPECIFIC OUTCOME 3 
    Implement solutions to improvement plans. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An implementation plan is developed based on the chosen solution. 

    ASSESSMENT CRITERION 2 
    The plan is implemented at process level in order to achieve planned results. 

    ASSESSMENT CRITERION 3 
    Results are evaluated and verified against defined objectives. 

    ASSESSMENT CRITERION 4 
    The new methodology is reviewed and/or standardised to ensure effectiveness and efficiency. 

    ASSESSMENT CRITERION 5 
    Lessons learned are recorded for replication and sharing throughout the organisation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Using tools and techniques to develop alternative solutions to solve problems and/or improve quality in an organisation.
  • Selecting and implementing the most appropriate solution.
  • Developing a plan to improve the quality in an area/aspect. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation, community to:
  • Resolve problems and/or improve efficiency and effectiveness in terms of quality. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsively and effectively when:
  • Using tools and techniques to develop alternative solutions to solve problems and/or improve quality in an organisation.
  • Selecting a team to resolve problems.
  • Preparing a proposal to improve the quality management system.
  • Selecting and implementing the most appropriate solution. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to:
  • Select the most appropriate solution to solve the problem of improved efficiency and effectiveness in a specific area/aspect. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation to:
  • Plan, implement and monitor a solution to a problem or a method of improving quality in a selected area. 

  • UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and the health of others by:
  • Using the equipment according to manufacturer's instructions. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that the problem-solving contexts do not exist in isolation when engaging with a problem or an exercise to improve the quality management system. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  66189   National Certificate: Quality Management Systems  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.