SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate an understanding of quality requirements for a quality management system 
SAQA US ID UNIT STANDARD TITLE
263377  Demonstrate an understanding of quality requirements for a quality management system 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this Unit Standard will be acquainted with the importance and implementation of international standards organisation/s governing quality. They will also know and be able to differentiate between the terms and definitions used in quality management. A strong conceptual understanding of quality management is important to sustain the quality management activities in organisations and other contexts.

Learners credited with this standard will be able to:
  • Describe the history of quality and quality standards.
  • Describe the importance of the international standard in quality.
  • Interpret quality management standards. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 4. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe the history of quality and quality standards. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Key practitioners' approaches in quality are discussed to provide a holistic understanding of quality management and quality concepts. 
    ASSESSMENT CRITERION RANGE 
    Quality concepts include but are not limited to quality inspection, control, assurance, total quality management.
     

    ASSESSMENT CRITERION 2 
    Quality and the determinants of products and services are defined in terms of requirements. 

    ASSESSMENT CRITERION 3 
    The historical development of quality practices is discussed to show the global need for quality standards. 

    ASSESSMENT CRITERION 4 
    The principles of quality and their applications are discussed to ensure their effective implementation within an organisation. 

    ASSESSMENT CRITERION 5 
    The concept of Plan-Do-Check-Act (PDCA) is discussed using examples. 

    ASSESSMENT CRITERION 6 
    The process approach to a specific work context is explained and applied to ensure the effective implementation. 

    SPECIFIC OUTCOME 2 
    Describe the importance of the international standards in quality. 
    OUTCOME RANGE 
    International standards includes but is not limited to ISO and the ISO 9000 family of documentation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The importance of the guidelines document are discussed in a national and international business context in order to ensure understanding of adherence to requirements. 

    ASSESSMENT CRITERION 2 
    The importance of the requirements standard/specification are discussed in order to ensure understanding of the development and implementation of a quality management system. 

    ASSESSMENT CRITERION 3 
    The differences between standards/specifications are identified and explained in terms of the contexts in which they are used to maintain a quality management system. 

    SPECIFIC OUTCOME 3 
    Interpret quality management standards. 
    OUTCOME RANGE 
    Quality management standards includes but is not limited to ISO 9001/4. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Standards requirements are applied to a management system to determine compliance and conformity. 

    ASSESSMENT CRITERION 2 
    A quality management system is maintained according to the standard to ensure compliance to requirements. 

    ASSESSMENT CRITERION 3 
    A quality management system is improved according to the standard in terms of efficiency and effectiveness. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Practitioners in quality management.
  • History of quality and quality standards.
  • Concepts used in quality management.
  • International standards organisations in quality.
  • Quality principles. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Applying standards to determine conformity of the quality management systems. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively when:
  • Discussing international standard organisations in quality.
  • Explaining concepts in quality management.
  • Applying standards to determine conformity of the quality management systems.
  • Maintaining and improving quality management systems. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to:
  • Maintain and improve quality management systems.
  • Distinguish between international standard organisations in quality. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Fundamental  66189   National Certificate: Quality Management Systems  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 
    Elective  79406   National Certificate: Maintenance Coordination  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2015-06-30  MERSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.