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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Explain the business processes in quality management 
SAQA US ID UNIT STANDARD TITLE
263379  Explain the business processes in quality management 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this Unit Standard will know the importance of business processes in quality management. They will understand and apply the elements of the business process approach in quality management. They will also be able to use technical skills in the business approach and manage the configuration within the quality management system. This standard is about mapping a company's business processes, which are encompassed within quality management.

Learners credited with this standard will be able to:
  • Demonstrate an understanding of the business process approach model.
  • Apply discipline specific technical skills to the business processes.
  • Explain the interaction and integration of business processes with regard to quality management systems. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 4. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of the business process approach model. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The stages of the process approach are described in terms of international standards. 
    ASSESSMENT CRITERION RANGE 
    Process approach includes but is not limited to input, realisation and output.
     

    ASSESSMENT CRITERION 2 
    Process interaction is described using examples. 
    ASSESSMENT CRITERION RANGE 
    Process interaction includes but is not limited to horizontal, and vertical support functions.
     

    ASSESSMENT CRITERION 3 
    Associated risks and impacts are identified in order to promote process effectiveness. 

    SPECIFIC OUTCOME 2 
    Apply discipline specific technical skills to the businesses. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Process information is gathered using the relevant techniques. 
    ASSESSMENT CRITERION RANGE 
    Techniques include data analysis and results of process performance.
     

    ASSESSMENT CRITERION 2 
    A procedure is established which adheres to appropriate formats or templates to ensure correct understanding/communication. 
    ASSESSMENT CRITERION RANGE 
    Formats and templates includes but is not limited to fog index/readability index, flowcharts including the linear flowchart, cross-functional map and relationship charts
     

    SPECIFIC OUTCOME 3 
    Explain the interaction and integration of business processes with regard to quality of management systems. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The deliverables/elements of the business processes are described using examples. 
    ASSESSMENT CRITERION RANGE 
    Elements include documentation, management responsibilities, resource management, product/service realisation, measurement analysis and continual improvement.
     

    ASSESSMENT CRITERION 2 
    An explanation is given of different monitoring and verification techniques. 
    ASSESSMENT CRITERION RANGE 
    Techniques includes but is not limited to test methods, in-process inspection, incoming inspection and calibration.
     

    ASSESSMENT CRITERION 3 
    The application of different monitoring and verification methods within the quality management system is explained using examples. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Business approach: Stages, risks and impacts.
  • Discipline specific technical skills.
  • Configurations.
  • Elements of quality management. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Applying monitoring and verification methods. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation, community to:
  • Gather information about processes, write procedures and review process documentation. 

  • UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsively and effectively when:
  • Applying technical skills.
  • Managing configurations.
  • Maintaining master records.
  • Applying monitoring and verification methods. 

  • UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information to:
  • Manage configurations.
  • Apply monitoring and verification methods. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written presentation to:
  • Maintain records.
  • Disseminate process documentation to relevant audience. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  66189   National Certificate: Quality Management Systems  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.