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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage relationships with strategic partners to improve the performance of a function 
SAQA US ID UNIT STANDARD TITLE
264406  Manage relationships with strategic partners to improve the performance of a function 
ORIGINATOR
SGB Generic Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Generic Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is for learners who are already managers of functions or aspiring to become managers of functions. This Unit Standard meets the needs of the sector and of the society by providing competent function managers who are able to manage and improve the strategic partner relationships of the function within and outside of the entity.

The learner successfully completing this Unit Standard will gain essential knowledge and practical skills required to manage the relationship with strategic partners to improve the performance of the function and the entity.

The qualifying learner will be able to:
  • Identify the strategic partners and key drivers that achieve the strategy of the function.
  • Evaluate the contribution of strategic partners towards the strategy of the function.
  • Develop an implementation plan to enhance relationships with strategic partners. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 5. 

  • UNIT STANDARD RANGE 
  • Strategic partners include service providers, suppliers, manufacturers, financial institutions and insurance companies, referral businesses, trade associations, regulatory and local authorities, shareholders, other functions of the entity and staff.
  • Function refers to the core task or responsibility carried out by a department, directorate or group within an organisation or entity. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify strategic partners and key drivers that achieve the strategy of the function. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Key strategic partners of the partnership are analysed in terms of what benefits or advantages they derive from the function and what the function derives from them. 

    ASSESSMENT CRITERION 2 
    The role and purpose of each strategic partner is analysed to demonstrate their respective importance. 

    ASSESSMENT CRITERION 3 
    The financial and economic impact that each partner has on the function is assessed with a view to determining which are financially viable relationships. 

    ASSESSMENT CRITERION 4 
    Tools and techniques are developed to assess the value of the strategic relationships in relation to the entity and the function. 

    ASSESSMENT CRITERION 5 
    The needs and requirements of the function are assessed in relation to its need for strategic partners. 

    ASSESSMENT CRITERION 6 
    The current status and probable future status of strategic relationships (in terms of a trajectory) are evaluated to determine the impact on the strategy of the function/entity. 

    SPECIFIC OUTCOME 2 
    Evaluate the contribution of strategic partners towards the strategy of the function. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Metrics are developed as assessment tools to evaluate relationships of the function. 
    ASSESSMENT CRITERION RANGE 
    Metrics refers to any type of measurement used to gauge some quantifiable component of a company's performance and includes key performance indicators (KPIs), industry benchmarks or any other appropriate method or form of measurement or indicators.
     

    ASSESSMENT CRITERION 2 
    Relevant information and data is gathered as required by the metrics. 

    ASSESSMENT CRITERION 3 
    Appropriate evaluation techniques are developed to analyse the information and data. 

    ASSESSMENT CRITERION 4 
    Successes achieved and identified critical issues are analysed in terms of contribution to the strategy of the function. 

    ASSESSMENT CRITERION 5 
    Each strategic relationship is assessed in terms of its contribution to the corporate brand of the function. 

    SPECIFIC OUTCOME 3 
    Develop an implementation plan to enhance relationships with strategic partners. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Intra-function and inter-function relationships are managed and promoted to sustain better relationships within the entity, based on vision and mission statements. 

    ASSESSMENT CRITERION 2 
    Possible conflict between strategic partners is managed through conflict resolution processes to maintain the performance of the function/entity. 

    ASSESSMENT CRITERION 3 
    The purpose of strategic relationships between the function/entity and the sector and beyond is analysed for the purpose of developing an implementation plan. 

    ASSESSMENT CRITERION 4 
    Critical success factors are analysed for inclusion in the implementation plan. 

    ASSESSMENT CRITERION 5 
    Incidents and practices that may affect strategic relationships are investigated in order to implement corrective or preventative measures. 

    ASSESSMENT CRITERION 6 
    Appropriate tools and techniques are identified for each strategic partner as per the implementation plan. 

    ASSESSMENT CRITERION 7 
    Changes to the status of the relationships are tracked and evaluated in terms of the implementation plan. 

    ASSESSMENT CRITERION 8 
    The implementation plan is monitored in order to make adjustments where required. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Customer relationship concepts.
  • Business styles.
  • Relationship management.
  • Procedures and techniques for building, maintaining and enhancing relationships.
  • Techniques for collecting and analysing data.
  • Regulations, legislation, agreements, policies, standards.
  • Theory, rules, principles, laws; Stakeholder theory. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identifying and solving problems in which responses display that responsible decisions using critical and creative thinking have been made when:
  • Evaluating the contribution of strategic partners towards the strategy of the function.
  • Developing an implementation plan to enhance relationships with strategic partners. 

  • UNIT STANDARD CCFO WORKING 
    Working effectively with others as a member of a team, group, organisation, and community during:
  • The develop of an implementation plan to enhance relationships with strategic partners. 

  • UNIT STANDARD CCFO ORGANISING 
    Organising and managing oneself and one's activities responsibly and effectively when:
  • Identifying strategic partners and key drivers that achieve the strategy of the function.
  • Evaluating the contribution of strategic partners towards the strategy of the function.
  • Developing an implementation plan to enhance relationships with strategic partners. 

  • UNIT STANDARD CCFO COLLECTING 
    Collecting, analysing, organising and critically evaluating information to better understand and explain:
  • The contribution of strategic partners towards the strategy of the function. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicating effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when:
  • Developing an implementation plan to enhance relationships with strategic partners. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  59201   National Certificate: Generic Management  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  80686   National Diploma: Supply Chain Management: Sensitive Consumer Products  Level 6  NQF Level 06  Reregistered  2023-06-30  FOODBEV 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. ABUNDANT HUMAN CAPITAL SOLUTIONS PTY LTD 
    2. EDGE TRAINING CONSULTANCY PTY LTD 
    3. FLOWHR PTY LTD 
    4. PROEXPERT TRAINING 
    5. SA BUSINESS SCHOOL 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.