SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Demonstrate knowledge and understanding of civic services in the context of the Department of Home Affairs 
SAQA US ID UNIT STANDARD TITLE
264677  Demonstrate knowledge and understanding of civic services in the context of the Department of Home Affairs 
ORIGINATOR
Task Team - Home Affairs 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners in the Department of Home Affairs who provide operational civic services at regional centres, head office or in missions abroad. It will be useful for new employees and for employees who are already in service, but do not have formal qualifications and are therefore unable to progress within the Department. It should enable learners to provide efficient services while complying with relevant legislation and regulations.

The qualifying learner is capable of:
  • Identifying the functions of the Department of Home Affairs.
  • Explaining the population registration functions of Civic Services.
  • Explaining the functions relating to enabling documentation issued by Civic Services.
  • Describing the relationship between the Department of Home Affairs and other stakeholders.
  • Applying knowledge of South African legislation to issues of citizenship. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 4. 

  • UNIT STANDARD RANGE 
    Operational Civic Services as offered at regional centres, head office or in missions abroad including, but not limited to, births, deaths, marriages, issuing and the amendment of enabling documentation, citizenship and population registration. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify the functions of the Department of Home Affairs. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The Branches and Chief Directorates of Home Affairs are named and an indication is given of the functions of each. 

    ASSESSMENT CRITERION 2 
    Relationships between the different branches are described with reference to combinations of legislation required to offer different services. 

    ASSESSMENT CRITERION 3 
    Ways in which Civic Services interacts with the other branches are explained with examples. 

    SPECIFIC OUTCOME 2 
    Explain the population registration functions of Civic Services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Functions relating to population registration of births, deaths and marriages are explained with reference to documentation issued for each event, relevant legislation and other relevant documents and the required processes. 
    ASSESSMENT CRITERION RANGE 
    Functions include, but are not limited to, adoption, personal amendments, rectification, and investigation of duplication and identification numbers on the National Population Register.
     

    ASSESSMENT CRITERION 2 
    The different types of marriage that are legal in South Africa are described with reference to the requirements for each and the associated documentation. 
    ASSESSMENT CRITERION RANGE 
    Types of marriage include civil unions, customary marriages and civil marriages.
     

    SPECIFIC OUTCOME 3 
    Explain the functions relating to enabling documentation issued by Civic Services. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The issuing of Identification Documents (IDs) is explained with reference to the first application and reissuing. 
    ASSESSMENT CRITERION RANGE 
    Issuing includes, but is not limited to ratifications and duplications.
     

    ASSESSMENT CRITERION 2 
    The enabling documents that reflect citizenship are explained with reference to determination of status, naturalisation, resumption, renunciation, retention, exemption and deprivation. 

    ASSESSMENT CRITERION 3 
    The different types of passports available to South African citizens are explained with reference to the requirements and who qualifies for each type. 

    ASSESSMENT CRITERION 4 
    Knowledge of Legislation relating to the processing and issuing of enabling documentation is applied to process different types of application. 

    SPECIFIC OUTCOME 4 
    Describe the relationship between the Department of Home Affairs and other stakeholders. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Ways in which the Department of Home Affairs interacts with other Government Departments are explained with examples. 

    ASSESSMENT CRITERION 2 
    The relationship between the Department of Home Affairs and Traditional Leaders is explained with reference to the role of Traditional Leaders in Civic Services. 

    ASSESSMENT CRITERION 3 
    Interactions between The Department of Home Affairs and Non-Governmental Organisations (NGOs) are explained with examples. 

    ASSESSMENT CRITERION 4 
    Services offered by the Department of Home Affairs to international organisations are explained with reference to the exchange and verification of information, and the issuing of documents. 

    SPECIFIC OUTCOME 5 
    Apply knowledge of South African legislation to issues of citizenship. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Qualifications for South African citizenship are analysed from the relevant legislation to identify the right to South African citizenship in different situations. 
    ASSESSMENT CRITERION RANGE 
    Situations include birth, decent, naturalisation and registration.
     

    ASSESSMENT CRITERION 2 
    Renunciation, determination and resumption of South African citizenship are explained with examples. 

    ASSESSMENT CRITERION 3 
    The relationship between the Constitution and the Promotion of Administrative Justice Act is explained with reference to the work of the Department of Home Affairs. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Citizenship Act, Act No 88 of 95.
  • Promotion of Administrative Justice Act, Act No 3 of 2000. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made in processing documentation. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work effectively with others as a member of a team in interacting with internal and external clients to address queries and offer solutions. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself and his/her activities responsibly and effectively in processing documents within specified timeframes. 

    UNIT STANDARD CCFO SCIENCE 
    The learner is able to use technology effectively in processing applications using an electronic system. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation in understanding the relationships between the different sections of the Department of Home Affairs and how Civic Services interacts with the other sections of the Department of Home Affairs. 

    UNIT STANDARD CCFO CONTRIBUTING 
    The learner is able to demonstrate cultural sensitivity across a range of social contexts in dealing with internal and external clients. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  66869   National Certificate: Home Affairs Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.