SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Screen an applicant to establish identity 
SAQA US ID UNIT STANDARD TITLE
264678  Screen an applicant to establish identity 
ORIGINATOR
Task Team - Home Affairs 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 08 - Law, Military Science and Security Safety in Society 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard is intended for learners in the Department of Home Affairs who provide operational civic services at regional centres, head office or in missions abroad. It will be useful for both new employees and for employees who are already in service, but do not have formal qualifications and are therefore unable to progress within the Department. It will also be useful for Refugee Reception Officers (RROs) It should enable learners to provide efficient services while complying with relevant legislation and regulations.

The qualifying learner is capable of:
  • Discussing possible ways of establishing identity.
  • Discussing different interview techniques.
  • Analysing an application.
  • Interviewing an applicant to obtain additional information.
  • Interviewing a witness to verify information.
  • Making a decision based on available information. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that the learner has the following knowledge and skills:
  • Communication at NQF Level 4. 

  • UNIT STANDARD RANGE 
    Issues of diversity include, but are not limited to, age, gender, sexual orientation, disability, culture, race, faith, class, socialisation of the individual, locus of control and language. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Discuss possible ways of establishing identity. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Documents that can be used to prove identity are identified and an indication is given of the importance of establishing authenticity. 
    ASSESSMENT CRITERION RANGE 
    Documents include, but are not limited to birth, marriage, maternity and baptismal certificates, Identity Documents, travel documents, hospital/clinic cards and photographs.
     

    ASSESSMENT CRITERION 2 
    The use of affidavits as evidence is discussed with reference to when affidavits are appropriate and problems associated with this type of evidence. 

    ASSESSMENT CRITERION 3 
    Physical appearance, distinguishing marks and cultural practices as possible means of inferring identity are explained with reference to the dangers of stereotyping. 

    ASSESSMENT CRITERION 4 
    Language as a possible means of inferring identity is explained with reference to regional dialects, accents, pronunciation and the dangers of generalisation. 

    ASSESSMENT CRITERION 5 
    Situations where witnesses may be used to establish identity are described with reference to current legal requirements. 

    SPECIFIC OUTCOME 2 
    Discuss different interview techniques. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Techniques used in interviewing are explained with reference to establishing rapport, active listening, questioning and analysing verbal and non-verbal responses. 

    ASSESSMENT CRITERION 2 
    The adaptation of interview techniques to meet changing situations is explained with reference to controlling the interview, obtaining information and evaluating the information against the facts of the application. 

    SPECIFIC OUTCOME 3 
    Analyse an application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An application and its associated documents are analysed for completeness and consistency and the application is verified using electronic and/or other sources. 

    ASSESSMENT CRITERION 2 
    Suspicious or questionable information relating to processing is identified in an application and an indication is given of how the matter could be investigated. 

    ASSESSMENT CRITERION 3 
    Additional information that may be required to establish identity is identified to inform an interview. 

    SPECIFIC OUTCOME 4 
    Interview an applicant to obtain additional information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The attitude and approach of the applicant is assessed to inform the direction of the interview. 

    ASSESSMENT CRITERION 2 
    Verbal and non-verbal communication is analysed to infer truthfulness, co-operation and possible deception. 

    ASSESSMENT CRITERION 3 
    Probing questions are asked to obtain specific information and achieve the purpose of the screening. 

    ASSESSMENT CRITERION 4 
    Responses are analysed for consistency with the written documentation. 

    ASSESSMENT CRITERION 5 
    The affects of preconceived assumptions, prejudice and stereotyping and issues of diversity on an interview situation are explained with examples. 

    SPECIFIC OUTCOME 5 
    Interview a witness to verify information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Reasons why a witness should be interviewed separately from an applicant are explained with examples. 

    ASSESSMENT CRITERION 2 
    The credibility of a witness is assessed with reference to the background of the witness and the witness relationship to the applicant. 

    ASSESSMENT CRITERION 3 
    Questions are asked to enable the interviewer to reject or confirm the information obtained from the applicant. 

    ASSESSMENT CRITERION 4 
    The consequences of providing incorrect or false information are explained with reference to possible prosecution. 

    SPECIFIC OUTCOME 6 
    Make a decision based on available information. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Supporting documents submitted as proof are analysed for authenticity. 

    ASSESSMENT CRITERION 2 
    Information from documents and interviews with an applicant and witnesses is collated to inform a decision. 

    ASSESSMENT CRITERION 3 
    Knowledge of relevant legislation and circulars is applied to a situation and a decision is made about the identity of an applicant. 

    ASSESSMENT CRITERION 4 
    A recommendation is made, substantiated and reported with reference to relevant legislation. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA, or an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or with an ETQA that has a Memorandum of Understanding with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    The learner is able to identify and solve problems in which responses show that responsible decisions using critical and creative thinking have been made in making a decision about the identity of an applicant. 

    UNIT STANDARD CCFO WORKING 
    The learner is able to work effectively with others as a member of a team in interacting with applicants, witnesses and colleagues to establish identity. 

    UNIT STANDARD CCFO ORGANISING 
    The learner is able to organise and manage him/herself and his/her activities responsibly and effectively in screening applicants. 

    UNIT STANDARD CCFO COLLECTING 
    The learner is able to collect, organise and critically evaluate information in collating information to inform a decision. 

    UNIT STANDARD CCFO DEMONSTRATING 
    The learner is able to demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation in understanding the dangers of stereotyping in establishing identity. 

    UNIT STANDARD CCFO CONTRIBUTING 
    The learner is able to demonstrate cultural sensitivity across a range of social contexts in dealing with applicants and witnesses and asking probing questions to establish or verify identity. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  66869   National Certificate: Home Affairs Services  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2023-06-30  PSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.