SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Operate within the national and international legal tourism framework 
SAQA US ID UNIT STANDARD TITLE
335795  Operate within the national and international legal tourism framework 
ORIGINATOR
Task Team - Guiding 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit Standard is aimed at individuals who are required to operate within the regulated tourism framework and who require a sound understanding and application of contractual requirements as it applies to the provision of tourism and related services. Knowledge gained should enable the guide to meet legal compliance with contracts and agreements, to the satisfaction of principals and clients alike, with less recourse to avoidable legal action. This should ensure greater efficiency of service provision, enhance client satisfaction and lead to benefits for the sub field as a whole.

On achievement of this unit standard the learner will understand and be able to:
  • Demonstrate a basic working knowledge of legislative requirements as it applies to the tourism industry.
  • Demonstrate an awareness of the legally established relationship between service provider and customer.
  • Demonstrate the application of legislative requirements applicable to the operational environment. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate a basic working knowledge of legislative requirements as it applies to the tourism industry. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    A contractual agreement is defined and the legal requirements of contractual agreements as applicable in the tourism industry are explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Contract requirements include agreement, contractual capacity, intention to be legally bound, legality of purpose, possibility of performance and formalities, verbal and written contracts, termination of contracts, contract breach, obligations and performance requirements.
     

    ASSESSMENT CRITERION 2 
    Legislative compliance issues relevant to the tourism and guiding environment is identified and explained with examples. 
    ASSESSMENT CRITERION RANGE 
    Legislative compliance issues include but is not limited to guide and tour operator registration requirements, access permits to restricted areas, endangered and protected species-both fauna and flora, provisions of criminal law such as prostitution and drugs, road transport legislation and public transport permits, occupational health and safety.
     

    ASSESSMENT CRITERION 3 
    The consequences of adjustment of a tour itinerary and/or published itinerary as a sold service and legally binding contract are identified and explained from a legislative perspective. 

    ASSESSMENT CRITERION 4 
    The requirement for and completion of indemnity forms are explained from a legal perspective as it applies to the tourism and guiding environment. 

    SPECIFIC OUTCOME 2 
    Demonstrate an awareness of the legally established relationship between service provider and customer. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The customer protection framework as it applies to the international tourism industry is outlined for the main countries from which South African Tourists originate. 
    ASSESSMENT CRITERION RANGE 
    Main counties include but is not limited to European Union, United States of America, Canada, Asia, Australia, Middle East Australia.
     

    ASSESSMENT CRITERION 2 
    Incidents that are legally recognised to be "Acts of God" are identified and explained with examples in terms of its impact on contractual agreements and itineraries. 

    ASSESSMENT CRITERION 3 
    The general conditions as it applies to changes and cancellations affecting the customer and service provider relationship are identified and explained with examples. 

    ASSESSMENT CRITERION 4 
    Channels for redressing adverse incidents, complaints and grievances are identified and explained as it applies to the relationship between service provider and customer. 

    SPECIFIC OUTCOME 3 
    Demonstrate the application of legislative requirements applicable to the operational environment. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    An itinerary is prepared in compliance with legislative requirements as it applies to the area of operation. 

    ASSESSMENT CRITERION 2 
    A control plan is compiled to monitor legal compliance during the execution of the service. 

    ASSESSMENT CRITERION 3 
    Products and services are provided in compliance with the safety regulations applicable to the area of operation so as to ensure the safety of clients/customers. 
    ASSESSMENT CRITERION RANGE 
    National Parks, Nature reserves, Rest periods for drivers, special safety procedures pertaining to adventure activities.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing an individual against this unit standard must meet the assessor requirements of the relevant ETQA. In particular, such assessors must demonstrate that they assess in terms of the scope and context defined in all the range statements. Any institution offering learning towards this unit standard must be accredited as a provider with the relevant ETQA.
  • External moderation of assessment will be conducted by the relevant ETQA at its discretion according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge requirements are indicated in the range statements for the associated assessment criteria of this unit standard. 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    Information gathering, organisation, analysis and interpretation:
  • This ability is required when examining the legislative framework applicable to the provision of tourism and guiding services as it applies to international and national compliance issues. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communication Skills:
  • The provision and application of legislative compliance requirements associated with tourism and guiding services requires effective communication. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Awareness of the world as a set of related systems:
  • The interrelatedness of all aspects of the operational environment and the environments in which services will be provided requires an awareness of the world as a set of inter-related systems. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Values:

    Demonstration of the knowledge and skills outlined in this unit standard must be consistent with the principles of:
  • Ecological and social rights and responsibilities.
  • Sustainable utilisation of the environments in which services are to be provided. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  71549   Further Education and Training Certificate: Tourist Guiding  Level 4  NQF Level 04  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.