SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply labour dispute prevention approaches 
SAQA US ID UNIT STANDARD TITLE
337082  Apply labour dispute prevention approaches 
ORIGINATOR
Task Team - Labour Relations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6  16 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner credited with this Unit Standard will be able to conduct appropriate interventions to foster positive workplace relations and select, adapt and implement appropriate best practice approaches to prevent labour disputes. Such interventions and actions will be based on an understanding and interpretation of applicable trends and statistics and best practice. Learners will also be able to prepare and present the relevant information to the various parties so as to aid understanding of the issues at hand thereby helping to prevent and/or resolve labour disputes.

The qualifying learner is capable of:
  • Analysing trends and statistics.
  • Conducting interventions of public interest.
  • Making information available and creating awareness to prevent disputes.
  • Fostering positive workplace relations. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    it is assumed that learners are competent in:
  • Communication at NQF Level 5 or equivalent. 

  • UNIT STANDARD RANGE 
    N/A 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Analyse trends and statistics. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Causes of industry specific labour disputes are identified and documented in a written report. 

    ASSESSMENT CRITERION 2 
    Best practice to prevent disputes is researched using reliable, descriptive, quantitative and qualitative information gathering methods. 

    ASSESSMENT CRITERION 3 
    Relevant trends and statistics that will affect the parties and/or outcomes to a possible dispute are identified and conclusions drawn to guide future action. 

    ASSESSMENT CRITERION 4 
    Fact finding techniques are applied to obtain a background to the dispute to address the dispute. 

    ASSESSMENT CRITERION 5 
    Recommendations based on the identified information and statistics are made to an organisation to guide/amend current practices so as to minimise the possibility of labour disputes and to assist it in dealing with disputes if they arise. 

    SPECIFIC OUTCOME 2 
    Make information available and create awareness to prevent disputes. 
    OUTCOME RANGE 
    Information may include but is not limited to:
  • Best practice manuals, codes of good practice, awards, collective agreements, landmark judgements/awards and legislation. 

  • ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The needs of the parties are identified to clarify the information required. 

    ASSESSMENT CRITERION 2 
    Information is sourced to meet the identified needs. 

    ASSESSMENT CRITERION 3 
    The identified information is distributed to respective parties according to communication policy and procedures. 

    ASSESSMENT CRITERION 4 
    An explanation is given of possible programmes to prevent disputes. 
    ASSESSMENT CRITERION RANGE 
    Programmes may include but are not limited to:
  • Workshops, road shows, awareness campaigns, information brochures, stakeholders' meetings and media campaigns.
     

  • SPECIFIC OUTCOME 3 
    Foster positive workplace relations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The strengths and weaknesses in workplace relationships are identified through involving all parties. 
    ASSESSMENT CRITERION RANGE 
    Facilitation includes engaging parties in understanding and valuing each others` needs.
     

    ASSESSMENT CRITERION 2 
    Appropriate intervention recommendations to improve and maintain positive workplace relations are developed with the parties. 
    ASSESSMENT CRITERION RANGE 
    Interventions may include but are not limited to:
  • Relationship building processes, education and training and team and capacity building.
     

  • ASSESSMENT CRITERION 3 
    The intervention is implemented using a variety of facilitation styles and approaches. 

    ASSESSMENT CRITERION 4 
    The intervention is monitored and reviewed to assess the output or end result. 

    ASSESSMENT CRITERION 5 
    A final report to parties is drafted and submitted in accordance with organisational policy and procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding in place with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding in place with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or an ETQA that has a Memorandum of Understanding in place with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • The conciliation process, related legislation and legislative rules and dispute resolution procedures.
  • Conciliation in relation to other dispute resolution processes.
  • Commission for Conciliation, Mediation and Arbitration (CCMA) rules and relevant dispute resolution procedures and other relevant legislation.
  • South African Labour Legislation and/or dispute resolution procedures in Bargaining Council Collective Agreements. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems that arise during the prevention of labour disputes, in ways that display critical and creative thinking. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with all parties in applying labour prevention disputes approaches. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities in ways that will contribute to the prevention of labour disputes. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information which may be relevant to the prevention and reduction of labour disputes in the workplace. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively when distributing information, facilitating training, developing interventions and processing recommendations which will assist in the prevention of labour disputes. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to gather, capture, process and distribute information related to the resolution and prevention of labour disputes. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems where unresolved disputes can have a negative effect on the organisation, employees and economy. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  74570   National Certificate: Labour Relations Practice  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  SERVICES 
    Elective  93993   National Certificate: Labour Relations Practice  Level 5  NQF Level 05  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61592   National Diploma: Human Resources Management and Practices  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  93994   National Diploma: Labour Relations Practice: Dispute Resolution  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Business Management Training College (Pty) Ltd 
    2. GLOBAL BUSINESS SOLUTIONS 
    3. IQ Academy (previously known as Fernwood Business College) 
    4. KALIDEEN MANAGEMENT SERVICES PTY LTD 
    5. MSC Education Holdings Pty Ltd 
    6. T & T Appointments 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.