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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Conduct fact finding and investigation processes 
SAQA US ID UNIT STANDARD TITLE
337120  Conduct fact finding and investigation processes 
ORIGINATOR
Task Team - Labour Relations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Human Resources 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 6  Level TBA: Pre-2009 was L6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner credited with this Unit Standard is able to demonstrate the ability to manage and conduct an investigation process or fact finding process in the workplace and give a reasoned and independent report to all parties on the findings.

The qualifying learner is capable of:
  • Understanding and interpreting terms of reference and statute for an investigation or fact finding.
  • Designing an appropriate investigation or fact finding process.
  • Conducting the investigation and fact finding process.
  • Analysing information, coming to conclusions and reporting on the findings.
  • Understanding the legislative framework in which the investigator is working. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners are competent in:
  • Communication at NQF Level 5 or equivalent. 

  • UNIT STANDARD RANGE 
    The range statements are incorporated in the Specific Outcomes and Associated Assessment Criteria. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Understand and interpret terms of reference and statute for an investigation or fact finding. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Relevant statute is identified and interpreted in terms of the possible investigation. 

    ASSESSMENT CRITERION 2 
    The definition and requirements of "terms of reference" and "statute" are explained with examples. 

    ASSESSMENT CRITERION 3 
    The terms of reference and statute are drafted in line with the requirements of the party/parties. 

    ASSESSMENT CRITERION 4 
    Terms of reference and statute are interpreted and clarified for the investigation or fact finding process. 

    ASSESSMENT CRITERION 5 
    An explanation is given of the role and function of an investigator and fact finder. 

    SPECIFIC OUTCOME 2 
    Design an appropriate investigation or fact finding process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The different types of investigation and the possible scope that investigations can take are explained in the context of terms of reference and statute that can be given in the workplace. 

    ASSESSMENT CRITERION 2 
    The different techniques and methods that can be used in an investigation and fact finding are explained with practical examples. 

    ASSESSMENT CRITERION 3 
    The investigation process is designed taking into account and analysing the context of the workplace in which the investigation is being conducted and the terms of reference and statute. 
    ASSESSMENT CRITERION RANGE 
    This would include showing the ability to determine the appropriate techniques, methods and sources from which to gather the information.
     

    ASSESSMENT CRITERION 4 
    An explanation is given of the ways to draft a clear and coherent written document of an investigation process. 

    SPECIFIC OUTCOME 3 
    Conduct the investigation and fact finding process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The investigation or fact finding process is initiated for the effected parties to address any queries or questions. 

    ASSESSMENT CRITERION 2 
    The investigation and fact finding process is carried out in accordance with the designed process, techniques and methods identified. 

    SPECIFIC OUTCOME 4 
    Analyse information, coming to conclusions and reporting on the findings. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The information is summarised, considered and weighed in terms of probability. 

    ASSESSMENT CRITERION 2 
    Ways in which an outcome is determined and conclusions reached are provided based on the information gathered. 

    ASSESSMENT CRITERION 3 
    The ways in which clear reasons are provided for these outcomes and conclusions are explained with examples. 

    ASSESSMENT CRITERION 4 
    The appropriateness and way in which recommendations are given is explained based on the terms of reference and statute, context of the workplace and outcomes and conclusions. 

    ASSESSMENT CRITERION 5 
    The outcome, conclusions and recommendations are written, and presented in a manner in line with the terms of reference and statute given. 

    ASSESSMENT CRITERION 6 
    The outcome is communicated to the party/parties in an appropriate or agreed way. 

    ASSESSMENT CRITERION 7 
    The investigation and fact finding process is evaluated in terms of the strengths and weaknesses of the process and feedback from the parties. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through Recognition of Prior Learning) against this Unit Standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA or an ETQA that has a Memorandum of Understanding in place with the relevant ETQA.
  • Anyone assessing a learner against this Unit Standard must be registered as an assessor with the relevant ETQA or an ETQA that has a Memorandum of Understanding in place with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this Unit Standard or assessing this Unit Standard must be accredited as a provider with the relevant ETQA or an ETQA that has a Memorandum of Understanding in place with the relevant ETQA.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Relevant legislative framework in which investigation takes place.
  • Drafting and understanding terms of reference and statute.
  • Investigation, fact finding and forensic techniques.
  • Constitutional implications. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems when attempting to conduct a fact finding and investigation process. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in order to conduct an efficient and effective fact finding and/or investigation initiative. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities in ways which will assist in conducting a fact finding investigative initiative. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information for the investigation and/or fact finding process. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with all parties when carrying out the fact finding process and when presenting the outcomes, conclusions and recommendation. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to source, capture and store information gathered. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems where proper fact finding and investigation improves the outcomes, conclusions and recommendations. 

    UNIT STANDARD CCFO CONTRIBUTING 
    In order to contribute to the full personal development of each learner and the social and economic development of society at large, it must be the intention underlying any programme of learning to make an individual aware of the importance of:
  • Being culturally and aesthetically sensitive across a range of social contexts when conducting fact finding initiatives. 

  • UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  74570   National Certificate: Labour Relations Practice  Level 6  Level TBA: Pre-2009 was L6  Reregistered  2023-06-30  SERVICES 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.