SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply Total Quality Management (TQM) 
SAQA US ID UNIT STANDARD TITLE
377381  Apply Total Quality Management (TQM) 
ORIGINATOR
SGB Manufacturing and Assembly Processes 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 06 - Manufacturing, Engineering and Technology Manufacturing and Assembly 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is required by people working in the manufacturing environment and tasked to ensure total quality management. The learner needs to understand the concept of TQM, know the quality tools and techniques and apply statistical control in order to maintain quality.

Learners credited with this unit standard are able to:
  • Describe total quality management.
  • Explain the role of inspection in a manufacturing company.
  • Discuss statistical quality control.
  • Explain quality cost management.
  • Discuss quality tools and techniques. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • Mathematical Literacy at NQF Level 3.
  • Communication at NQF Level 3. 

  • UNIT STANDARD RANGE 
    Specific range statements are provided in the body of the unit standard where they apply to particular outcomes or assessments. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Describe total quality management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The principles of total quality management are discussed and applied in own workplace in line with requirements. 

    ASSESSMENT CRITERION 2 
    The role of total quality management in satisfying both internal and external customers is described using examples. 

    ASSESSMENT CRITERION 3 
    Quality experts are identified and their contributions discussed using given data. 

    ASSESSMENT CRITERION 4 
    The differences between Crosby's and Taguchi's concept of zero defects are described using given data. 

    ASSESSMENT CRITERION 5 
    The dimensions of quality as proposed by David Garvin and used in product quality design are described in line with given data. 

    ASSESSMENT CRITERION 6 
    The role of ISO 9000 in promoting total quality management in an organisation is discussed using given data. 

    SPECIFIC OUTCOME 2 
    Explain the role of inspection in a manufacturing company. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Inspection in a manufacturing environment is defined in line with given data. 

    ASSESSMENT CRITERION 2 
    The steps of inspection planning are identified and explained according to procedures. 

    ASSESSMENT CRITERION 3 
    The factors to be considered in determining the extent of inspection for a given situation are discussed according to procedures. 

    ASSESSMENT CRITERION 4 
    The aims of inspection and the inspection process are described according to procedures. 

    ASSESSMENT CRITERION 5 
    The process for dealing with non-conforming products identified during inspection is explained using given data. 

    ASSESSMENT CRITERION 6 
    The different inspection stations are described using given data. 

    SPECIFIC OUTCOME 3 
    Discuss statistical quality control. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Statistical process control tools are identified and discussed using examples. 

    ASSESSMENT CRITERION 2 
    The difference between run charts and control charts is discussed according to their uses. 

    ASSESSMENT CRITERION 3 
    The differences between control charts for variables and control charts for attributes are described in line with given data. 

    ASSESSMENT CRITERION 4 
    The process capability is defined using given data. 

    ASSESSMENT CRITERION 5 
    A number of process shifts are identified by examining process capability graphs. 

    ASSESSMENT CRITERION 6 
    The role of acceptance sampling as an inspection technique in determining product acceptance is described in line with Operations Management Body of Knowledge (OMBOK). 

    ASSESSMENT CRITERION 7 
    Various acceptance sampling plans are compared using examples. 

    SPECIFIC OUTCOME 4 
    Explain quality cost management. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The terms 'quality cost' and 'cost reduction' are defined in line with Operations Management Body of Knowledge (OMBOK). 

    ASSESSMENT CRITERION 2 
    The absolutes of quality are identified and explained in line with given data. 

    ASSESSMENT CRITERION 3 
    The categories of quality costs are described in terms of the difference between the costs of conformance and the costs of non-conformance. 

    ASSESSMENT CRITERION 4 
    The categories of the cost of conformance are discussed using examples from each category. 

    ASSESSMENT CRITERION 5 
    The categories of the cost of non-conformance are described using examples from each category. 

    ASSESSMENT CRITERION 6 
    The term 'quality circle' is defined in line with Operations Management Body of Knowledge (OMBOK). 

    ASSESSMENT CRITERION 7 
    The quality cycle process for identifying and eliminating costs of non-conformance is described in line with given data. 

    SPECIFIC OUTCOME 5 
    Discuss quality tools and techniques. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Quality tools and quality techniques are described with examples. 

    ASSESSMENT CRITERION 2 
    The basic quality tools are discussed according to given data. 

    ASSESSMENT CRITERION 3 
    The use of the Pareto principle is described to rank quality-related problems for further analysis. 

    ASSESSMENT CRITERION 4 
    A cause and effect diagram is constructed according to procedures and using raw data. 

    ASSESSMENT CRITERION 5 
    Quality techniques are listed and explained in line with Operations Management Body of Knowledge (OMBOK). 

    ASSESSMENT CRITERION 6 
    The process of benchmarking is described using examples. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider through the relevant ETQA.
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Total quality management.
  • Inspection in a manufacturing company.
  • Statistical quality control.
  • Quality cost management.
  • Quality tools and techniques. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  57712   Further Education and Training Certificate: Generic Management  Level 4  NQF Level 04  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Career Pathing Solutions (Pty) Ltd (KRUGERSDORP) (TP) 
    2. College of Production Technology 
    3. CREATIVE FOUNDATION TRAINING 
    4. OPTIMUM LEARNING TECHNOLOGIES PTY LTD 
    5. Procurement & Supply Management College cc (ROBERTSHAM) (TP) 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.