SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Update customer records for moveable asset based bank accounts 
SAQA US ID UNIT STANDARD TITLE
7335  Update customer records for moveable asset based bank accounts 
ORIGINATOR
SGB Banking and Micro Finance 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
BANKSETA - Banking Sector Education and Training Authority 
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who provide customer service for moveable asset-based accounts. Persons credited with this unit standard will be able to update debit order and insurance details, update customer personal details and accept change of status instruction in respect of interest benefit on advance payments. 

UNIT STANDARD OUTCOME HEADER 
Update debit order details, insurance details and 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Update debit order details, insurance details and payment date details 
OUTCOME NOTES 
1.1 The authority is obtained and debit order details are updated correctly as per the customer's instruction

1.2 Debit orders are cancelled or reinstated as per the customer instruction.

1.3 The insurance details are updated correctly as per the customer instruction.

1.4 Payment date details are changed as per the customer instruction, company specific requirements and in terms of the Credit Agreements Act. 
OUTCOME RANGE 
Range Statements

Assessment Criteria: Name of account, bank details, branch details.

Specific Outcome 2: Including but not limited to the range: address details, marital status, name changes. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The authority is obtained and debit order details are updated correctly as per the customer's instruction. 
ASSESSMENT CRITERION RANGE 
Name of account, bank details, branch details.
 

ASSESSMENT CRITERION 2 
2. Debit orders are cancelled or reinstated as per the customer instruction. 

ASSESSMENT CRITERION 3 
3. The insurance details are updated correctly as per the customer instruction. 

ASSESSMENT CRITERION 4 
4. Payment date details are changed as per the customer instruction, company specific requirements and in terms of the Credit Agreements Act. 

SPECIFIC OUTCOME 2 
Update customer personal details. 
OUTCOME RANGE 
Including but not limited to the range: address details, marital status, name changes. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Address and telephone details are changed as per customer instruction and company specific policy. 

ASSESSMENT CRITERION 2 
2. The customers name change details are updated correctly in accordance with the customer instruction. 

ASSESSMENT CRITERION 3 
3. The relevant supporting documents for the change in name request are obtained and verified in accordance with company specific risk evaluation. 

SPECIFIC OUTCOME 3 
Accept request to change status to interest benefit on advance payment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The account is checked to ensure that it meets all company specific qualifying criteria for the change in status. 

ASSESSMENT CRITERION 2 
2. The addendum to the contract is completed and signed in in terms of the Credit Agreements Act and in accordance with company specific requirements. 

ASSESSMENT CRITERION 3 
3. The addendum is stored in accordance with company specific requirements. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must beregistered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of
this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.

3. Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures.

Therefore anyone wishing to be assessed against this unit standard may apply to be assessed by any assessment agency, assessor or provider institution which is accredited by the relevant ETQA. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • explain how the interest benefit on advance payment scheme works.
    - explain the mechanisms of the interest rate reductions (escalation and de-escalation) 


  • Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    To evaluate information effectively when verifying supporting documents for the name change. 

    UNIT STANDARD CCFO SCIENCE 
    To use technology effectively when updating debit order details; cancelling and reinstating debit orders; updating insurance details. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Legal Requirements:

    Credit Agreements Act 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  61589   National Certificate: Banking  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Chartall Business College 
    2. Nedbank Ltd 
    3. The Institute of Literacy Advancement 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.