SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Maintain the housekeeping service 
SAQA US ID UNIT STANDARD TITLE
7658  Maintain the housekeeping service 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The housekeeper must be able to maintain the housekeeping standards through effective staff management and procedures. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
'Provide a housekeeping service within designated area of work';
'Maintain housekeeping supplies'. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Describe and implement housekeeping activities in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Organisational standards and the importance of maintaining these standards are described. 

ASSESSMENT CRITERION 2 
2. The organisational procedures for regular housekeeping inspections and the importance of following these procedures are described. 

ASSESSMENT CRITERION 3 
3. Disciplinary procedures that must be followed if staff fails to meet organisational standards are explained. 

ASSESSMENT CRITERION 4 
4. Established housekeeping procedures are effectively communicated and applied according to organisational requirements. 

ASSESSMENT CRITERION 5 
5. Housekeeping activities are completed by using the necessary materials, supplies and equipment. 

SPECIFIC OUTCOME 2 
Describe the importance of having a staff development plan taking each member's capabilities into consideration. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The importance of awareness of the different capabilities of staff and having a development plan for individual staff members are explained. 

ASSESSMENT CRITERION 2 
2. Barriers to performance of staff are identified. 

ASSESSMENT CRITERION 3 
3. Possible solutions to the barriers of performance are identified. 

SPECIFIC OUTCOME 3 
Maintain a high quality housekeeping service in accordance with organisational requirements. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The importance of reviewing quality assurance procedures on an ongoing basis is explained. 

ASSESSMENT CRITERION 2 
2. The steps to follow when problems are identified with the quality of service are explained. 

ASSESSMENT CRITERION 3 
3. Accurate records are maintained and the importance of keeping them updated are explained. 

ASSESSMENT CRITERION 4 
4. Linen is correctly received and distributed. 

ASSESSMENT CRITERION 5 
5. A quality service in the linen/laundry area is maintained. 

SPECIFIC OUTCOME 4 
Describe and implement actions to be taken when unexpected situations are experienced. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. The maintenance procedure and the actions to be taken if maintenance and repairs are unsatisfactory are explained. 

ASSESSMENT CRITERION 2 
2. The importance of dealing with faults immediately is explained. 

ASSESSMENT CRITERION 3 
3. The importance of working in an organised manner is explained. 

ASSESSMENT CRITERION 4 
4. Problems associated with unexpected situations and problems are listed and reasons for decisions to solve this are described. 
ASSESSMENT CRITERION RANGE 
Range of unexpected situations: power failures, insufficient delivery, non arrival of staff as per work schedules/customer or staff slips on wet floor/same day laundry service is not returned.
 

ASSESSMENT CRITERION 5 
5. Steps to minimise disruption to the housekeeping service are described. 

ASSESSMENT CRITERION 6 
6. Performance in the housekeeping department of a small bed and breakfast concern and a large 5 star hotel is described. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems (Specific Outcome3,4,5,6,7,11,13,17) 

UNIT STANDARD CCFO WORKING 
Work effectively with others (Specific Outcome 2,3,4,5,9,12,14,16) 

UNIT STANDARD CCFO COMMUNICATING 
Communicate effectively (Specific Outcome 3,4,10,13,14,16) 

REREGISTRATION HISTORY 
As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

UNIT STANDARD NOTES 
Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

Recommendations and exemplars for the design of:

Learning/Curriculum
  • The leaner should practice effective communication with staff, always inviting questions or required explanations from staff.
  • The learner should follow an induction program of a supervisor's role to ensure that all operational requirements and housekeeping procedures are explained and understood.
  • The learner must understand the importance of efficient and effective control systems
  • The learner must be able to work according to work schedules and prepare themselves in the advent of unexpected situations.
  • The learner should be involved in the process of recruitment and selection of staff.
  • The learner must be familiar with disciplinary policies and procedures of the organisation.

    Performance Systems
  • Ongoing measurements of the learner's ability to meet this standard are recommended.
  • A new employee should be able to achieve this unit within 4 months of being trained. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Core  24433   Diploma: Hospitality Operations  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Core  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Civivision 
    2. G&D Guesthouse and Training 
    3. GP Skills Acadamy (Pty) Ltd 
    4. Immaculate Events and Management Solutions 
    5. Ingcebo Training Empowerment (Pty) Ltd 
    6. Laezonia Horticulture (Pty) Ltd 
    7. Legend Hospitality School 
    8. Lincolnwood Trading cc 
    9. Lisolethu Trading 
    10. Mmatli Holdings Pty Ltd 
    11. Mortarboard Training Solutions 
    12. Mosha Training and Projects (Pty) Ltd 
    13. MOTHUSI MANAGEMENT CONSULTANTS 
    14. MPH Skills Development Training ( Pty) Ltd 
    15. Ndzali Labour Relations 
    16. New Hope Revival Organisation 
    17. Nomagwanishe Investments cc 
    18. Phambili Tourism and Development Consultancy 
    19. South Rand Academy of Hospitality 
    20. ST THINA CLINICAL RESEARCH CENTRE 
    21. Tellumat Pty Ltd 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.