SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Maintain Practices and Procedures for Handling Foreign Cash/ Cash Equivalent 
SAQA US ID UNIT STANDARD TITLE
7726  Maintain Practices and Procedures for Handling Foreign Cash/ Cash Equivalent 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The supervisor/ manager must be able to supervise staff handling foreign cash and cash equivalents.
The learner must ensure that staff are accurate, can demonstrate an ability to deal with suspected fraud situations and process transactions in a way that maximises the professional image of the organisation 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Exchange Foreign Cash and Travellers Cheques (FH09) 

UNIT STANDARD OUTCOME HEADER 
Demonstrated knowledge and understanding 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Describe the procedures to follow that are in accordance with organisational requirements 
OUTCOME NOTES 
Describe the procedures to follow that are in accordance with organisational requirements, given
a situation where a customer is suspected of fraud. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the
outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 2 
    Explain the reasons for having procedures in place for the prevention of fraud. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner?s ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner?s ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 3 
    Explain the importance of limits for credit card use 
    OUTCOME NOTES 
    Explain the importance of limits for credit card use in terms of the impact on customer
    satisfaction and cost to the company. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 4 
    Describe the impact on security and safety of moving cash and cash equivalents. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 5 
    Instruct staff fully on cash-system operating procedures 
    OUTCOME NOTES 
    Instruct staff fully on cash-system operating procedures, relevant organisational requirements
    and the secure and safe handling of cash and cash equivalents. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 6 
    Given a range of cash equivalents, process payments using a manual or computerised system. 
    OUTCOME RANGE 
    Range of cash equivalents: international charge cards, travellers cheques 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 7 
    Display exchange and commission rates for foreign cash and cash equivalents 
    OUTCOME NOTES 
    Display exchange and commission rates for foreign cash and cash equivalents prominently and
    advise/announce changes in these rates promptly. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 8 
    Identify and investigate cash system irregularities and discrepancies promptly 
    OUTCOME NOTES 
    Identify and investigate cash system irregularities and discrepancies promptly, and explain the
    importance of doing this. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 9 
    Authorise and refund cheque and/or credit card payments following correct procedure. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 10 
    Given case studies of credit card fraud, describe how to identify and rectify the problems caused. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

  • SPECIFIC OUTCOME 11 
    Given a situation where refunds must be made in cash or to international guests 
    OUTCOME NOTES 
    Given a situation where refunds must be made in cash or to international guests, describe how
    to overcome the problems arising. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the
    outcomes.
  • This unit must be assessed in a realistic working environment
  • It is recommended that this unit standard be assessed in conjunction with other unit
    standards.
    2. Evaluate the learner's ability to meet the outcomes consistently.
  • This unit standard can be assessed by a combination of observation, testimony, questioning
    and product sample.
  • Observation supplemented by questioning to cover processing and handling of cash and cash
    equivalents.
  • Product sample relevant documents.
  • Testimony from relevant persons.
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the
    outcomes.
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has
    demonstrated the ability to meet all the outcomes.
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.

    This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)

    Specific outcomes have been split into three categories
    a) knowledge and understanding (what the learner must know and understand)
    b) decision-making and acting (what the learner must do)
    c) adapting performance ( including reflexive competence)

    In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.
    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems 

    UNIT STANDARD CCFO WORKING 
    Work effectively as a member of a team 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively 

    UNIT STANDARD NOTES 
    1. Essential embedded knowledge is dealt with under the outcomes section.

    2. The following critical cross field outcomes are covered in this unit standard under the outcomes section:
  • Work effectively as a member of a team
  • Communicate effectively
  • Identify and solve problems 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  64469   Further Education and Training Certificate: Hospitality Reception  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Elective  14116   National Certificate: Hospitality Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-10-30  Was CATHSSETA until Last Date for Achievement 
    Elective  20513   National Certificate: Tourism: Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2004-10-10  CATHSSETA 
    Elective  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.