SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Process payments 
SAQA US ID UNIT STANDARD TITLE
7788  Process payments 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person should be able to handle the basic account transactions and be able to understand the flow of money in the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD OUTCOME HEADER 
Demonstrated knowledge and understanding: 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain double entry accounting system including terminology normally used 
OUTCOME NOTES 
Explain double entry accounting system including terminology normally used. (Range of terminology: debit, credit, net, gross) 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.?
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

ASSESSMENT CRITERION 2 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.?
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 2 
Given a particular payment problem, decide whether to deal with the issue directly 
OUTCOME NOTES 
Given a particular payment problem, decide whether to deal with the issue directly or refer it to someone else. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.?
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 3 
Demonstrated ability to learn from our actions and to adapt perfomance: 
OUTCOME NOTES 
Make suggestions on how to improve the system of processing payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.?
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 4 
Decide whether to retain copies of transactions and give reasons for the decision. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 5 
File transaction records efficiently 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.?
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 6 
Charge customers for services and process credit or cash sales in accordance with accepted practice. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.?
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 7 
Issue invoices and receipts correctly 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.?
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.?
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 8 
Calculate commissions and add VAT to gross transactions, where applicable. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 9 
Describe debtors and creditors and distinguished them from each other 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.
There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 10 
Explain working aspects of the VAT system. 
OUTCOME NOTES 
Explain working aspects of the VAT system. (Range of working aspects: paying VAT, receiving VAT, submitting returns to the receiver of revenue). 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 11 
Explain the differences between zero rated, exempt and standard VAT 
OUTCOME NOTES 
Explain the differences between zero rated, exempt and standard VAT, and cite examples of each category 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 12 
Explain money transfer systems. (Range of money transfer systems: Bank Draft, bank transfer, EFT) 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 13 
Explain how to differentiate methods of payment 
OUTCOME NOTES 
Explain how to differentiate methods of payment from each other in terms of advantages to the customer and advantages to the business (Range of methods of payment: cash, cheque, credit card, travelers cheque, bank transfer, bank draft) 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 14 
Describe the principles of calculating percentages, including adding or subtracting percentages. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 

SPECIFIC OUTCOME 15 
Explain the Bank Settlement Plan (BSP) system including issues of penalties and loss of license 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes.There are no restrictions on where this unit standard can be assessed.

2. Evaluate the learner's ability to meet the outcomes.
This unit can be assessed by a combination of observation, questioning and case studies.

3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes.

4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes.

5. Counsel the learner on future assessments, necessary learning and further qualifications 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Accreditation / Moderation

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category.
This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


UNIT STANDARD NOTES 
Notes

1. Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated KNOWLEDGE and UNDERSTANDING" is required.

2. Range statements are included with specific outcomes as necessary.

3. The following critical cross-field outcomes are covered in this unit standard under the specific outcomes section. They are not assessed directly, but are assessed holistically through the outcomes as indicated.?
Collect, analyse and evaluate information (Specific Outcomes 10,11,13,15) 

QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
Core  61597   National Certificate: General Travel  Level 5  NQF Level 05  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
Fundamental  20415   National Certificate: Conservation Resource Guardianship  Level 2  NQF Level 02  Passed the End Date -
Status was "Reregistered" 
2008-02-06  Was CATHSSETA until Last Date for Achievement 
Elective  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
Elective  14115   National Certificate: Fast Food Services  Level 3  NQF Level 03  Reregistered  2023-06-30  CATHSSETA 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
 
1. C Madumo Projects 
2. MONTAGU FOODS - A DIVISION OF LIBSTAR OPERATIONS (PTY) LTD 
3. Tellumat Pty Ltd 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.