SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Deliver Group Training 
SAQA US ID UNIT STANDARD TITLE
7856  Deliver Group Training 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-09-01  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner must be able to conduct training to ensure that the performance will be improved. This includes identifying the correct training methods and training equipment and ensuring training needs of the group are identified and met. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
The following unit standards are assumed to have been achieved prior to the assessment of this unit standard:
`Communicate verbally`;
`Conduct on the-job coaching`;
`Conduct on the job training`. 

UNIT STANDARD RANGE 
Range statements are included with specific outcomes as necessary. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Explain the importance of identifying and exploring any barriers to learning. 
OUTCOME NOTES 
Explain the importance of identifying and exploring any barriers to learning before starting a training programme. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Describe competency-based training and explain its importance. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Describe the training material for learners to self manage the learning process. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 4 
    Explain the importance of selecting correct training methods. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 5 
    Explain the importance of encouraging learners to discuss and evaluate the training programme. 
    OUTCOME NOTES 
    Explain the importance of encouraging learners to discuss and evaluate the training programme as well as review group processes with the trainer. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 6 
    Describe the principles of adult learning. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 7 
    Explain the reasons for planning the next steps in training with the learner. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 8 
    Ensure that a suitable, safe and accessible training venue has been arranged. 
    OUTCOME NOTES 
    Ensure that a suitable, safe and accessible training venue has been arranged and that the materials and equipment required for the training are available. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 9 
    Ensure training delivered addresses the training need identified. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 10 
    Discuss training objectives, outcomes, sequencing. 
    OUTCOME NOTES 
    Given the training session about to begin, discuss training objectives, outcomes, sequencing and ways competencies are to be developed and assessed. 
    OUTCOME RANGE 
    Training session: small group, large group. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 11 
    Structure the presentation and training methods. 
    OUTCOME NOTES 
    Structure the presentation and training methods to meet the training objectives, provide variety, encourage participation and reinforce key points. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 12 
    Review the presentation process and modify as necessary to meet the needs of the trainees. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 13 
    Demonstrate the correct use of training equipment and materials. 
    OUTCOME RANGE 
    Training equipment: flip chart and pens, overhead projector, video, practical exercises/ games. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 14 
    Present information in a clear and accurate manner. 
    OUTCOME NOTES 
    Present information in a clear and accurate manner, and provide supplementary information in a logical sequence to clarify understanding. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 15 
    Select training methods that are appropriate for the subject matter, size and level of the group. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 16 
    Ensure the training course remains on track. 
    OUTCOME NOTES 
    Ensure the training course remains on track with maximum participation of the group, while minimising disruptive behaviour. 
    OUTCOME RANGE 
    Disruptive behaviour: latecomers, extreme negativity, over enthusiastic behaviour, side tracking. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 17 
    Give groups clear directions and guidance on processes. 
    OUTCOME NOTES 
    Given a specific learning situation, give groups clear directions and guidance on processes, provide appropriate practice opportunities, and assist those who require help. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 18 
    Provide constructive feedback and reinforcement during training and practice sessions. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 19 
    Measure performance against pre-determined goals and develop future improvements. 
    OUTCOME NOTES 
    Use the learners' evaluation and trainer's self-evaluation to measure performance against pre-determined goals and to develop future improvements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 20 
    Explain how training equipment, methods and learning material are selected. 
    OUTCOME NOTES 
    Given that the group of learners is illiterate, explain how training equipment, methods and learning material are selected. 
    OUTCOME RANGE 
    Training equipment: flip charts and pens, overhead projector, video, practical exercises / games. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • It is recommended that this unit standard be assessed in conjunction with other unit standards. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by a combination of observation, questioning and product samples.
  • Observation to cover a minimum of 3 training sessions.
  • Question the learner on training needs.
  • Observation supplemented by questioning to cover choice of training equipment used in different situations.
  • Question the learner on the training methods he/ she would use in a small group:
    *Question the learner on the importance of constructive feedback during and after a training session.
    *Question the learner on the principles of adult learning and competency based training.
  • Product sample learner guide and trainer notes. 
  • ASSESSMENT CRITERION RANGE 
    Training sessions: small group, large group.
    Training needs: induction, formal training.
    Training equipment: flip charts and pens, overhead projector, video, practical exercises/ games.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA

    2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Essential embedded knowledge is dealt with under the specific outcomes section where "demonstrated knowledge and understanding" is required. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively:
  • Structure the presentation and training methods to meet the training objectives, provide variety, encourage participation and reinforce key points.
  • Review the presentation process and modify as necessary to meet the needs of the trainees.
  • Demonstrate the correct use of training equipment and materials. (Range of training equipment: flip chart and pens, overhead projector, video, practical exercises/ games)
  • Select training methods that are appropriate for the subject matter, size and level of the group.
  • Given a specific learning situation, give groups clear directions and guidance on processes, provide appropriate practice opportunities, and assist those who require help. 

  • UNIT STANDARD CCFO CONTRIBUTING 
    Personal development - Learn more effectively:
  • Demonstrate the correct use of training equipment and materials. (Range of training equipment: flip chart and pens, overhead projector, video, practical exercises/ games)
  • Present information in a clear and accurate manner, and provide supplementary information in a logical sequence to clarify understanding.
  • Given that the group of learners is illiterate, explain how training equipment, methods and learning material are selected. (Range of training equipment: flip charts and pens, overhead projector, video, practical exercises / games). 

  • UNIT STANDARD NOTES 
    Recommendations and Exemplars for the design of :

    Learning / Curriculum
    Training provision may include small and large groups. It may also include on-the-job training as well as off-the-job training.
  • Learning should include observing other trainers conducting different training sessions (small group, large group)
  • The learner should familiarise him/ her self with the training material so that the content can be delivered in an interesting and logical way.
  • Potential exercise: Learner could practice training through role-plays until the learner feels comfortable in the delivery of the training material.
  • Potential project: Learner could be given the responsibility of training colleagues or running an induction programme for staff members who are new to the industry. The learner would be responsible for training specific skills and knowledge over a specified period of time.
    The effectiveness of the training can be evaluated through assessment. The learner must be able to use the selected media effectively and provide constructive support and feedback to learners in the training session and in the workplace. Learner must self evaluate the training programme and get feedback from the participants.

    Performance systems
  • Ongoing measurement of the learner`s ability to meet this standard is recommended.
  • A new employee should be able to achieve this unit within 4 months of being trained. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  20414   National Diploma: Service Management  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



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