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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Control and order stock 
SAQA US ID UNIT STANDARD TITLE
7884  Control and order stock 
ORIGINATOR
SGB Hospitality,Tourism,Travel, Leisure and Gaming 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The learner will understand the importance regarding all aspects of ordering and controlling stock in line with organisations requirements.

This includes identifying and maintaining acceptable stock levels and losses, recording on the correct documents and reporting to the appropriate person. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Maintain the Receipt, Issue and Storage of Goods. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated knowlegde and understanding. 
OUTCOME NOTES 
1.Describe the stock level maintenance techniques in the company and explain reasons for stock levels.

2.Explain the reasons for maintaining continuous stock supplies with a contingency plan for inconsistent deliveries

3.Explain the importance of identifying and assessing actual losses against the loss forecast.

4.Explain the importance of monitoring and reporting stock performance.

5.Explain the impact of inadequate stock levels on customer service. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • The unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning, observation and product sample.
  • Question the learner on the importance of stock security systems.
  • Question the learner on stock levels as they relate to customer service.
  • Observation supplemented by questioning to cover stock levels.
  • Observation supplemented by questioning to cover orders, purchasing and supply agreements.
  • Product sample stock-take documentation, loss reports and portfolio of evidence. 
  • ASSESSMENT CRITERION RANGE 
    Stock: food, beverage, equipment, linen, stationery, brochures, vouchers/tickets, souvenirs.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 2 
    Demonstrated ability to make decisions about practice and to act accordingly. 
    OUTCOME NOTES 
    6.Given stock, maintain the required level and explain how these levels are maintained.

    (Range of stock: food, beverages, equipment, linen, stationery, brochures, vouchers/ tickets, souvenir products)

    7.Monitor, maintain and adjust as required the stock security systems, ordering and recording.

    (Range of Systems: computerised and manual)

    8.Inform colleagues of their individual responsibilities in line with organisational requirements regarding the recording of stock storage and movement.

    9.Monitor stock performance and identify and report fast or slow selling items.

    10.Organise stock takes at the appropriate times and allocate responsibilities to staff.

    11.Produce accurate reports on stock take data within designated time frames.

    12.Identify, record and assess losses accurately against potential loss forecast on a regular basis. Issue reports with reasons and solutions.

    13.Use purchase and supply agreements correctly and record appropriate details.

    14.Monitor the delivery process to meet agreed deadlines.

    15.Liase with colleagues and suppliers to ensure continuity of supply, follow up on any problems or refer to the appropriate person.

    16.Distribute stock in accordance with agreed allocations. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • The unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning, observation and product sample.
  • Question the learner on the importance of stock security systems.
  • Question the learner on stock levels as they relate to customer service.
  • Observation supplemented by questioning to cover stock levels.
  • Observation supplemented by questioning to cover orders, purchasing and supply agreements.
  • Product sample stock-take documentation, loss reports and portfolio of evidence. 
  • ASSESSMENT CRITERION RANGE 
    Stock: food, beverage, equipment, linen, stationery, brochures, vouchers/tickets, souvenirs.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 

    SPECIFIC OUTCOME 3 
    Demonstrated ability to learn from our actions and to adapt perfomance. 
    OUTCOME NOTES 
    17.Given there is a problem with the existing stock ordering and recording system, make recommendations for improvements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Arrange or create an environment in which the learner can be fairly assessed against the outcomes. 
    ASSESSMENT CRITERION NOTES 
  • This unit must be assessed in the workplace.
  • The unit standard can be assessed in isolation. 

  • ASSESSMENT CRITERION 2 
    2. Evaluate the learner's ability to meet the outcomes consistently. 
    ASSESSMENT CRITERION NOTES 
  • This unit standard can be assessed by using a combination of questioning, observation and product sample.
  • Question the learner on the importance of stock security systems.
  • Question the learner on stock levels as they relate to customer service.
  • Observation supplemented by questioning to cover stock levels.
  • Observation supplemented by questioning to cover orders, purchasing and supply agreements.
  • Product sample stock-take documentation, loss reports and portfolio of evidence. 
  • ASSESSMENT CRITERION RANGE 
    Stock: food, beverage, equipment, linen, stationery, brochures, vouchers/tickets, souvenirs.
     

    ASSESSMENT CRITERION 3 
    3. Provide specific feedback to the learner on assessments and the learner's ability to meet the outcomes. 

    ASSESSMENT CRITERION 4 
    4. Complete the declaration of competence and inform the appropriate ETQA once the learner has demonstrated the ability to meet all the outcomes. 

    ASSESSMENT CRITERION 5 
    5. Counsel the learner on future assessments, necessary learning and further qualifications. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1.Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2.Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

    3.Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

    4.Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

    The specific outcomes can be applied in a range of contexts.

    Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context.

    The specific outcomes are comparable to outcomes used internationally.

    We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

    If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse and evaluate information. 

    UNIT STANDARD NOTES 
    Essential embedded knowledge is dealt with under the outcomes section. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14110   National Certificate: Accommodation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  CATHSSETA 
    Core  64469   Further Education and Training Certificate: Hospitality Reception  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Core  14116   National Certificate: Hospitality Reception  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2007-10-30  Was CATHSSETA until Last Date for Achievement 
    Core  24433   Diploma: Hospitality Operations  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered" 
    2012-06-30  CATHSSETA 
    Core  14123   National Diploma: Accommodation Services  Level 5  NQF Level 05  Reregistered  2023-06-30  CATHSSETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Reregistered  2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.