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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Book and issue Documentation for Land Travel and Accomodation 
SAQA US ID UNIT STANDARD TITLE
7938  Book and issue Documentation for Land Travel and Accomodation 
ORIGINATOR ORIGINATING PROVIDER
SGB Hospitality,Tourism,Travel, Leisure and Gaming   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 11 - Services Hospitality, Tourism, Travel, Gaming and Leisure 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 5  Level TBA: Pre-2009 was L5  12 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 
2009-11-03  2011-07-31  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2012-07-31   2015-07-31  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Each person in the travel industry that books services must be able to answer queries, provide information and alternatives for the customer. Accuracy is paramount 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
None 

UNIT STANDARD OUTCOME HEADER 
Demonstrated knowledge and understanding: 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Demonstrated KNOWLEDGE and UNDERSTANDING: 
OUTCOME NOTES 
1. Describe types of land travel in terms of cost and classes. (Range of land travel: car-hire, coach, rail, car, campervan, packages )

2. Describe ticketing conditions for each type of available travel. (Range of type of available travel: single sector travel, multi sector travel, group travel and seasonal or budget travel).

3. Describe generic restrictions, regulations and conditions of land travel. (Range of land travel: car hire, coach, rail and campervan)

4. Describe health, age and document requirements for various types of land travel.(Range of documents: Passports, identity documents, visas, driver's licenses, inoculation certificates etc.)

5. Describe payment restrictions and their implications for land travel.6. Describe the arrangement and payment of Airport and/or Hotel transfers including safety.

7. Describe different ways of making land travel and accommodation bookings, and explain the advantages of each method.

8. Distinguish types of accommodation from each other in terms of services, price and star ratings.

9. Give a detailed explanation of the current South African accommodation star rating system and how this compares to systems worldwide.

10. Describe coding applicable to international and local hotels. (Range of coding: SGLB,DBLB,BB,EB,CB,FB)11.

Describe different types of vouchers and highlight differences between them. (Range of vouchers: referrals, bill backs, speed-lines)

12. Explain various insurance options available. (Range of insurance options: what is covered, cost, liability, waivers, excess payments)

13. Describe the variety of products on sale in the organisation that deal with land travel and accommodation.

14. Explain the consequences ignoring the laid down rules and regulations when making bookings and issuing vouchers.

15. Explain which omissions on vouchers are acceptable and give reasons for this.

16. Describe the process when making a typical booking, confirmation,filing or payment. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated KNOWLEDGE and UNDERSTANDING: 
ASSESSMENT CRITERION NOTES 
. Describe types of land travel in terms of cost and classes. (Range of land travel: car-hire, coach, rail, car, campervan, packages )

2. Describe ticketing conditions for each type of available travel. (Range of type of available travel: single sector travel, multi sector travel, group travel and seasonal or budget travel).

3. Describe generic restrictions, regulations and conditions of land travel. (Range of land travel: car hire, coach, rail and campervan)

4. Describe health, age and document requirements for various types of land travel.(Range of documents: Passports, identity documents, visas, driver's licenses, inoculation certificates etc.)

5. Describe payment restrictions and their implications for land travel.6. Describe the arrangement and payment of Airport and/or Hotel transfers including safety.

7. Describe different ways of making land travel and accommodation bookings, and explain the advantages of each method.

8. Distinguish types of accommodation from each other in terms of services, price and star ratings.

9. Give a detailed explanation of the current South African accommodation star rating system and how this compares to systems worldwide.

10. Describe coding applicable to international and local hotels. (Range of coding: SGLB,DBLB,BB,EB,CB,FB)11.

Describe different types of vouchers and highlight differences between them. (Range of vouchers: referrals, bill backs, speed-lines)

12. Explain various insurance options available. (Range of insurance options: what is covered, cost, liability, waivers, excess payments)

13. Describe the variety of products on sale in the organisation that deal with land travel and accommodation.

14. Explain the consequences ignoring the laid down rules and regulations when making bookings and issuing vouchers.

15. Explain which omissions on vouchers are acceptable and give reasons for this.

16. Describe the process when making a typical booking, confirmation,filing or payment. 

SPECIFIC OUTCOME 2 
Demonstrated ability to make DECISIONS about practice and to ACT accordingly: 
OUTCOME NOTES 
17. Make/arrange travel bookings, taking into account restrictions, conditions, customer requirements and payment methods. If this deviates from the norm, give reasons why.

18. Make accommodation bookings with clear reference to type/class of accommodation, location of establishment, facilities available, price, period of stay and confirmation details.

19. Decide what to offer the customer to satisfy specific needs based on the availability of products the organisation offers.

20. Complete vouchers correctly, ensuring customer's details are reflected on the voucher. (Range of information for the customer: telephone number of hotel, telephone number of the reservation office, physical address of hotel)

21. Make the customer aware of the pitfalls when booking specific services in particular ways (Range of pitfalls: payment methods, insurance, lack of documentation)Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

22. Make suggestions on how to keep up-to-date on new accommodation and land transport options. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
Demonstrated ability to make decisions about practice and to act accordingly: 
ASSESSMENT CRITERION NOTES 
Make/arrange travel bookings, taking into account restrictions, conditions, customer requirements and payment methods. If this deviates from the norm, give reasons why.

18. Make accommodation bookings with clear reference to type/class of accommodation, location of establishment, facilities available, price, period of stay and confirmation details.

19. Decide what to offer the customer to satisfy specific needs based on the availability of products the organisation offers.

20. Complete vouchers correctly, ensuring customer's details are reflected on the voucher. (Range of information for the customer: telephone number of hotel, telephone number of the reservation office, physical address of hotel)

21. Make the customer aware of the pitfalls when booking specific services in particular ways (Range of pitfalls: payment methods, insurance, lack of documentation)Demonstrated ability to learn from our actions and to ADAPT PERFORMANCE :

22. Make suggestions on how to keep up-to-date on new accommodation and land transport options. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

2. Any institution offering learning that will enable achievement of this unit standard must be registered with the FE/HE Registrar.

3. Any institution wishing to receive skill development grants must be accredited with the relevant ETQA. Such an institution will also be registered with the relevant SETA.

4. Moderation of assessment will be done by the relevant ETQA at its discretion. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Embedded knowledge and Critical cross-field outcomes have been included within the specific outcomes category. This has been done as it was deemed necessary to ensure holistic assessment occurred.

The specific outcomes can be applied in a range of contexts.

Many of the outcomes have been written in such a way that competence must be demonstrated in the context as opposed to in isolation from a context. The specific outcomes are comparable to outcomes used internationally.

We therefore structured outcomes using the format noun + verb + condition (modifying phrase)Specific outcomes have been split into three categoriesa) knowledge and understanding (what the learner must know and understand)b) decision-making and acting (what the learner must do)c) adapting performance ( including reflexive competence)In many instances there are more than six specific outcomes, as the inclusion of critical cross-field outcomes and embedded knowledge has increased the number of specific outcomes.

If competencies are to be clustered in a meaningful way, then these unit standards cannot be split. 


QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
  ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
Core  61597   National Certificate: General Travel  Level 5  Level TBA: Pre-2009 was L5  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
Core  14122   National Diploma: Retail Travel  Level 5  NQF Level 05  Passed the End Date -
Status was "Reregistered" 
2012-06-30  CATHSSETA 
Core  14118   National Diploma: Wholesale Travel  Level 5  NQF Level 05  Passed the End Date -
Status was "Reregistered" 
2012-06-30  CATHSSETA 


PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
 
NONE 



All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.