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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Receiving and dispatching freight, and handling freight returns 
SAQA US ID UNIT STANDARD TITLE
8024  Receiving and dispatching freight, and handling freight returns 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
A learner will now be capable of demonstrating an integrated practical and theoretical knowledge of receipt, dispatch and returns of freight procedures, based on quality service to the customer and product care. The learner will be able to accept additional responsibility through knowledge of the whole process. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
  • NQF 1 or General Education and Training Certificate;
  • 'Operating Computer Systems';
  • 'Allocation of Freight for packaging and grouping';
  • 'Occupational Health, Safety and general Housekeeping'. 

  • UNIT STANDARD RANGE 
    The applied competence expressed in this standard cover standard procedures requiring responses to familiar challenges, based on discretion and judgement. The learner has significant responsibility for quality and quantity of output and taking innovative and corrective action in the event of unfamiliar challenges throughout a range of operational environment within the freight handling industry as defined. 

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Identify non-conforming freight on arrival and departure. 
    OUTCOME NOTES 
    Identify non-conforming (damaged/soiled) freight on arrival and departure and deal with freight in accordance with company policy and procedures (e.g. customer instructions) and relevant legislation. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Generate and consider options and possibilities for:
  • Safe handling, correct identification and allocation of freight for timeous delivery;
  • The accurate and timeous receipt of freight internally dispatched/moved in accordance with authorised documentation. 

  • ASSESSMENT CRITERION 2 
    2. Identify the most appropriate course of action in relation to:
  • The receipt of hazardous/dangerous freight taking cognisance of statutory requirements (e.g. flammability, size, weight);
  • The storage requirements for specific freight and explain the characteristics of such freight in relation to the storage requirements;
  • Inspecting freight on arrival and dispatch and damaged/soiled freight, taking into account company guidelines/procedures. 

  • ASSESSMENT CRITERION 3 
    3. Explain what you have taken into account in the selection of storage patterns for specific freight in a given working environment. 

    ASSESSMENT CRITERION 4 
    4. Demonstrate facilitating the unloading/loading of freight from/onto the designated mode of transport. 

    ASSESSMENT CRITERION 5 
    5. Demonstrate completion of all documentation associated with receipt and dispatch in accordance with regulations and company procedures. 

    ASSESSMENT CRITERION 6 
    6. Examine freight returned, received and dispatched and take corrective action in the event of damaged freight. 

    ASSESSMENT CRITERION 7 
    7. Evaluate your performance and identify strengths and weaknesses and areas for improvement in the area of receipt and dispatch procedures. 

    ASSESSMENT CRITERION 8 
    8. Participate in planning a strategy for future action:
  • Provide ideas for a more efficient receipt holding and dispatch administration system;
  • In improving the response time to ensure the timeous movement of freight in the logistics chain. 

  • SPECIFIC OUTCOME 2 
    Assess the quality of packaging and securing of freight. 
    OUTCOME NOTES 
    Assess the quality of packaging and securing of freight, and to take corrective actions to ensure the safe handling of freight. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Generate and consider options and possibilities for:
  • Safe handling, correct identification and allocation of freight for timeous delivery;
  • The accurate and timeous receipt of freight internally dispatched/moved in accordance with authorised documentation. 

  • ASSESSMENT CRITERION 2 
    2. Identify the most appropriate course of action in relation to:
  • The receipt of hazardous/dangerous freight taking cognisance of statutory requirements (e.g. flammability, size, weight);
  • The storage requirements for specific freight and explain the characteristics of such freight in relation to the storage requirements;
  • Inspecting freight on arrival and dispatch and damaged/soiled freight, taking into account company guidelines/procedures. 

  • ASSESSMENT CRITERION 3 
    3. Explain what you have taken into account in the selection of storage patterns for specific freight in a given working environment. 

    ASSESSMENT CRITERION 4 
    4. Demonstrate facilitating the unloading/loading of freight from/onto the designated mode of transport. 

    ASSESSMENT CRITERION 5 
    5. Demonstrate completion of all documentation associated with receipt and dispatch in accordance with regulations and company procedures. 

    ASSESSMENT CRITERION 6 
    6. Examine freight returned, received and dispatched and take corrective action in the event of damaged freight. 

    ASSESSMENT CRITERION 7 
    7. Evaluate your performance and identify strengths and weaknesses and areas for improvement in the area of receipt and dispatch procedures. 

    ASSESSMENT CRITERION 8 
    8. Participate in planning a strategy for future action:
  • Provide ideas for a more efficient receipt holding and dispatch administration system;
  • In improving the response time to ensure the timeous movement of freight in the logistics chain. 

  • SPECIFIC OUTCOME 3 
    Determine the correct type and quantity of packages/units are received, dispatched or moved. 
    OUTCOME NOTES 
    Determine the correct type and quantity of packages/units are received, dispatched or internally moved in accordance with authorised documentation. Discrepancies must be dealt with in accordance with company policies and procedures and customer requirements. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Generate and consider options and possibilities for:
  • Safe handling, correct identification and allocation of freight for timeous delivery;
  • The accurate and timeous receipt of freight internally dispatched/moved in accordance with authorised documentation. 

  • ASSESSMENT CRITERION 2 
    2. Identify the most appropriate course of action in relation to:
  • The receipt of hazardous/dangerous freight taking cognisance of statutory requirements (e.g. flammability, size, weight);
  • The storage requirements for specific freight and explain the characteristics of such freight in relation to the storage requirements;
  • Inspecting freight on arrival and dispatch and damaged/soiled freight, taking into account company guidelines/procedures. 

  • ASSESSMENT CRITERION 3 
    3. Explain what you have taken into account in the selection of storage patterns for specific freight in a given working environment. 

    ASSESSMENT CRITERION 4 
    4. Demonstrate facilitating the unloading/loading of freight from/onto the designated mode of transport. 

    ASSESSMENT CRITERION 5 
    5. Demonstrate completion of all documentation associated with receipt and dispatch in accordance with regulations and company procedures. 

    ASSESSMENT CRITERION 6 
    6. Examine freight returned, received and dispatched and take corrective action in the event of damaged freight. 

    ASSESSMENT CRITERION 7 
    7. Evaluate your performance and identify strengths and weaknesses and areas for improvement in the area of receipt and dispatch procedures. 

    ASSESSMENT CRITERION 8 
    8. Participate in planning a strategy for future action:
  • Provide ideas for a more efficient receipt holding and dispatch administration system;
  • In improving the response time to ensure the timeous movement of freight in the logistics chain. 

  • SPECIFIC OUTCOME 4 
    Place and store freight. 
    OUTCOME NOTES 
    Place and store freight, giving cognisance to product type (e.g. liquids, hazardous/dangerous, perishable), storage requirements, appropriate storage facility, dwell time and transport resource, in order that it can be easily located and well preserved. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Generate and consider options and possibilities for:
  • Safe handling, correct identification and allocation of freight for timeous delivery;
  • The accurate and timeous receipt of freight internally dispatched/moved in accordance with authorised documentation. 

  • ASSESSMENT CRITERION 2 
    2. Identify the most appropriate course of action in relation to:
  • The receipt of hazardous/dangerous freight taking cognisance of statutory requirements (e.g. flammability, size, weight);
  • The storage requirements for specific freight and explain the characteristics of such freight in relation to the storage requirements;
  • Inspecting freight on arrival and dispatch and damaged/soiled freight, taking into account company guidelines/procedures. 

  • ASSESSMENT CRITERION 3 
    3. Explain what you have taken into account in the selection of storage patterns for specific freight in a given working environment. 

    ASSESSMENT CRITERION 4 
    4. Demonstrate facilitating the unloading/loading of freight from/onto the designated mode of transport. 

    ASSESSMENT CRITERION 5 
    5. Demonstrate completion of all documentation associated with receipt and dispatch in accordance with regulations and company procedures. 

    ASSESSMENT CRITERION 6 
    6. Examine freight returned, received and dispatched and take corrective action in the event of damaged freight. 

    ASSESSMENT CRITERION 7 
    7. Evaluate your performance and identify strengths and weaknesses and areas for improvement in the area of receipt and dispatch procedures. 

    ASSESSMENT CRITERION 8 
    8. Participate in planning a strategy for future action:
  • Provide ideas for a more efficient receipt holding and dispatch administration system;
  • In improving the response time to ensure the timeous movement of freight in the logistics chain. 

  • SPECIFIC OUTCOME 5 
    Move freight in accordance with pre-determined time constraints. 
    OUTCOME NOTES 
    Move freight in accordance with pre-determined time constraints such as delivery schedules, shipping/dispatch programs and customer requirements, thereby ensuring timeous dispatch and receipt of freight. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Generate and consider options and possibilities for:
  • Safe handling, correct identification and allocation of freight for timeous delivery;
  • The accurate and timeous receipt of freight internally dispatched/moved in accordance with authorised documentation. 

  • ASSESSMENT CRITERION 2 
    2. Identify the most appropriate course of action in relation to:
  • The receipt of hazardous/dangerous freight taking cognisance of statutory requirements (e.g. flammability, size, weight);
  • The storage requirements for specific freight and explain the characteristics of such freight in relation to the storage requirements;
  • Inspecting freight on arrival and dispatch and damaged/soiled freight, taking into account company guidelines/procedures. 

  • ASSESSMENT CRITERION 3 
    3. Explain what you have taken into account in the selection of storage patterns for specific freight in a given working environment. 

    ASSESSMENT CRITERION 4 
    4. Demonstrate facilitating the unloading/loading of freight from/onto the designated mode of transport. 

    ASSESSMENT CRITERION 5 
    5. Demonstrate completion of all documentation associated with receipt and dispatch in accordance with regulations and company procedures. 

    ASSESSMENT CRITERION 6 
    6. Examine freight returned, received and dispatched and take corrective action in the event of damaged freight. 

    ASSESSMENT CRITERION 7 
    7. Evaluate your performance and identify strengths and weaknesses and areas for improvement in the area of receipt and dispatch procedures. 

    ASSESSMENT CRITERION 8 
    8. Participate in planning a strategy for future action:
  • Provide ideas for a more efficient receipt holding and dispatch administration system;
  • In improving the response time to ensure the timeous movement of freight in the logistics chain. 

  • SPECIFIC OUTCOME 6 
    Implement a stocktaking system. 
    OUTCOME NOTES 
    Implement a stocktaking system (e.g. automated, computerised, microfiche, manual) to suit company policy. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Generate and consider options and possibilities for:
  • Safe handling, correct identification and allocation of freight for timeous delivery;
  • The accurate and timeous receipt of freight internally dispatched/moved in accordance with authorised documentation. 

  • ASSESSMENT CRITERION 2 
    2. Identify the most appropriate course of action in relation to:
  • The receipt of hazardous/dangerous freight taking cognisance of statutory requirements (e.g. flammability, size, weight);
  • The storage requirements for specific freight and explain the characteristics of such freight in relation to the storage requirements;
  • Inspecting freight on arrival and dispatch and damaged/soiled freight, taking into account company guidelines/procedures. 

  • ASSESSMENT CRITERION 3 
    3. Explain what you have taken into account in the selection of storage patterns for specific freight in a given working environment. 

    ASSESSMENT CRITERION 4 
    4. Demonstrate facilitating the unloading/loading of freight from/onto the designated mode of transport. 

    ASSESSMENT CRITERION 5 
    5. Demonstrate completion of all documentation associated with receipt and dispatch in accordance with regulations and company procedures. 

    ASSESSMENT CRITERION 6 
    6. Examine freight returned, received and dispatched and take corrective action in the event of damaged freight. 

    ASSESSMENT CRITERION 7 
    7. Evaluate your performance and identify strengths and weaknesses and areas for improvement in the area of receipt and dispatch procedures. 

    ASSESSMENT CRITERION 8 
    8. Participate in planning a strategy for future action:
  • Provide ideas for a more efficient receipt holding and dispatch administration system;
  • In improving the response time to ensure the timeous movement of freight in the logistics chain. 

  • SPECIFIC OUTCOME 7 
    Ensure client confidentiality. 
    OUTCOME NOTES 
    Ensure client confidentiality when receiving and dispatching freight in order to protect client interests. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    1. Generate and consider options and possibilities for:
  • Safe handling, correct identification and allocation of freight for timeous delivery;
  • The accurate and timeous receipt of freight internally dispatched/moved in accordance with authorised documentation. 

  • ASSESSMENT CRITERION 2 
    2. Identify the most appropriate course of action in relation to:
  • The receipt of hazardous/dangerous freight taking cognisance of statutory requirements (e.g. flammability, size, weight);
  • The storage requirements for specific freight and explain the characteristics of such freight in relation to the storage requirements;
  • Inspecting freight on arrival and dispatch and damaged/soiled freight, taking into account company guidelines/procedures. 

  • ASSESSMENT CRITERION 3 
    3. Explain what you have taken into account in the selection of storage patterns for specific freight in a given working environment. 

    ASSESSMENT CRITERION 4 
    4. Demonstrate facilitating the unloading/loading of freight from/onto the designated mode of transport. 

    ASSESSMENT CRITERION 5 
    5. Demonstrate completion of all documentation associated with receipt and dispatch in accordance with regulations and company procedures. 

    ASSESSMENT CRITERION 6 
    6. Examine freight returned, received and dispatched and take corrective action in the event of damaged freight. 

    ASSESSMENT CRITERION 7 
    7. Evaluate your performance and identify strengths and weaknesses and areas for improvement in the area of receipt and dispatch procedures. 

    ASSESSMENT CRITERION 8 
    8. Participate in planning a strategy for future action:
  • Provide ideas for a more efficient receipt holding and dispatch administration system;
  • In improving the response time to ensure the timeous movement of freight in the logistics chain. 


  • UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.

    2. Any institution offering learning that will enable achievement of this unit standard must be accredited by the Transport SETA and/or relevant ETQA.

    3. Moderation of assessment will be done by the relevant ETQA at its discretion. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    The learner can understand, explain and apply:

    1. The relevant legislation and international standards pertaining to storage areas and safety and security procedures and precautions concerning receipt and dispatch.

    2. Current trends in storage patterns and methodologies used.

    3. Special storage and handling conditions required based on storage and handling characteristics of freight (e.g. inherent vice).

    4. Time management principles in order to maximise client satisfaction.

    5. Efficient receipt, dispatch and returns administration procedures.

    6. Optimal load limits and rates for specific transport modes.

    7. The transport routes and conditions, together with the mode of transport and how these factors affect the status of the freight for receipt and dispatch purposes.

    8. Current trends in company inventory and stock control systems.

    9. The need for strict compliance with customer instructions with due regard to all parties involved. 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Recognise and solve problems by selecting applicable administrative, documentary and handling procedures followed in the receipt, dispatch and returns of freight across different modes of transport. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in a team to demonstrate initiative in liaising between the planning section and the operations team. 

    UNIT STANDARD CCFO ORGANISING 
    Manage and organise activities to effectively and responsibly apply a process of continuous improvement of performance and methods. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and evaluate information contained in relevant legislation to ensure compliance with national safety standards and customs regulations within the work environment.

    Collect, analyse and evaluate information about freight characteristics and inherent vice for freight storage purposes. 

    UNIT STANDARD CCFO COMMUNICATING 
    Solve problems around returned freight. Communicate ideas and information about decisions made concerning treatment of returned freight (e.g. spillage, waste, downgraded). 

    UNIT STANDARD CCFO SCIENCE 
    Use Science and Technology effectively in applying stock control measures to identify stock discrepancies and take corrective action if required. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  14574   National Certificate: Freight Handling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2006-12-03  TETA 
    Elective  57831   National Certificate: Freight Handling  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Training Centre 
    2. Aldabri 106 Institute for Quality Pty Ltd 
    3. Andebe Training and Skills Development 
    4. BPL Academy 
    5. College of Production Technology 
    6. DQ Staffing Solutions 
    7. Greystones Cargo Systems 
    8. Imperial Logistics & Transport A Div Of Imper 
    9. Innovative Shared Services 
    10. Learning Exchange Pty (Ltd) 
    11. Makwedeng Training 
    12. NOSA LOGISTICS PTY LTD 
    13. P and R Development and Training (Pty) Ltd 
    14. Production Management Institute (PMI) 
    15. RICHARDS BAY COAL TEMINAL COMPANY LIMITED (Legacy) 
    16. SA Maritime School and Transport College 
    17. School of Shipping 
    18. SECTOR EDUCATION AND SKILLS TAINING ORGANISATION(SESTO) 
    19. Shipping and Transport College 
    20. SPINA Consultancy cc Cape Town 
    21. TIESPRO (Pty) Ltd 
    22. Training Force 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.