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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Processing of orders and payments in the areas of part sales and tyre sales and support services 
SAQA US ID UNIT STANDARD TITLE
9861  Processing of orders and payments in the areas of part sales and tyre sales and support services 
ORIGINATOR
SGB Retail and Wholesale 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Wholesale and Retail 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 4  NQF Level 04  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-11-07  2006-11-07  SAQA 0160/05 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-11-07   2010-11-07  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
259958  Processing of automotive orders and payments  Level 4  NQF Level 04  8   

PURPOSE OF THE UNIT STANDARD 
The learner is capable of sourcing stock and processing orders in accordance with customer requirements within the areas of Parts and Tyres Sales in Motor Sales and Support Services. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
Knowledge:
  • Unit Standard Title: `Identify Vehicle Part Number`
  • Unit Standard Title: `Conduct Sales`
  • Computer literacy

    Attitude: Customer orientation 
    		•

    UNIT STANDARD RANGE 
    Context
  • Check electronically or physically according to organisational procedures
  • Non stock: Parts not held in stock
  • Stock Out: Parts out of stock
  • Return for Credit Outward: Stock incorrectly ordered or stock the customer no longer required is returned to supplier
  • Cash, cheque, account, Credit and debit card
  • Return for credit inward - stock returned by the customer

    Level
    A learning programme leading to the award of this unit standard should develop learners who demonstrate:
    (a) A foundational knowledge base as indicated in the embedded knowledge component
    (b) An understanding of the discipline/field`s fundamental terms, rules, concepts and principles
    (c) Familiarity with some of the essential procedures, operations and techniques of this field
    (d) An ability to use a range of procedures to solve routine problems
    (e) Basic information gathering, analysis and presentation skills
    (f) An ability to communicate and present information clearly and reliability following prescribed formats and conventions 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Receive order and check stock availability. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Confirm correct part number. 

    ASSESSMENT CRITERION 2 
    2. Check stock availability. 

    SPECIFIC OUTCOME 2 
    Source non-stock and stock out items required. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Customers are informed of stock unavailability. 

    ASSESSMENT CRITERION 2 
    2. Customers timing needs are established. 

    ASSESSMENT CRITERION 3 
    3. Parts are ordered from the most appropriate source according to organisational sourcing practices. 

    ASSESSMENT CRITERION 4 
    4. Lost sales records are updated. 

    ASSESSMENT CRITERION 5 
    5. Outstanding orders are expedited to meet committed time limits. 

    ASSESSMENT CRITERION 6 
    6. Customers are advised of timing and supply changes. 

    ASSESSMENT CRITERION 7 
    7. Returns for credit outward are processed accordingly to suppliers' policies. 

    SPECIFIC OUTCOME 3 
    Process order. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Documentation to pick and process order is correctly completed, in accordance with organisational procedures. 

    ASSESSMENT CRITERION 2 
    2. Order is picked and packed in accordance with organisational procedures. 

    ASSESSMENT CRITERION 3 
    3. Order is checked against the documentation. 

    ASSESSMENT CRITERION 4 
    4. Order is supplied/despatched as per customer requirements. 

    ASSESSMENT CRITERION 5 
    5. Core returns are handled in accordance with supplier requirements and company practices where appropriate. 

    SPECIFIC OUTCOME 4 
    Process payment. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Appropriate discount categories are applied according to organisational procedures. 

    ASSESSMENT CRITERION 2 
    2. Invoice is verified as correct. 

    ASSESSMENT CRITERION 3 
    3. Method of payment is processed in accordance with organisational procedures. 

    SPECIFIC OUTCOME 5 
    Deal with returned goods by the customer. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Return for Credit inward is accepted according to organisational policy and procedure. 

    ASSESSMENT CRITERION 2 
    2. Check product and packaging for damage and correct part. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The standard describes competent performance in sourcing stock and processing orders in accordance with customer requirements, and lay down the criteria by which competence should be judged, as well as the range of circumstances in which competence should be demonstrated.

    Integrated assessment methods and tools will allow the candidate to demonstrate that she/he has acquired knowledge of and can safely and effectively apply competence identified in this unit standard.

    These tools include the following:
  • In-situ (on-the-job) observations
  • Role-play simulations
  • Structured group discussions
  • Written reports (e.g. tests, exams, case studies, projects, registers, logbooks, workbooks)
  • Verbal report backs (presentations)
  • Portfolios of evidence
  • Projects (physical visits to Government Departments)
  • Experiential learning
  • Working in teams
  • Scenario sketching

    These methods must be carefully selected based on the purpose of the assessment (for example, the written method of assessing knowledge or on-job demonstration of practical competence). The assessment must integrate a number of different methods in order to give the assessor reliable and valid proof of competence and evidence of required attitudes.

    Candidates are assessed against these assessment criteria. Currently employed candidates are observed carrying out their normal work duties by an assessor. They may also be asked to carry out simulated tasks and to answer written and/or oral questions. Candidates studying towards a Unit Standard, and who are not currently employed, will also be assessed using variety of assessment tools.

    Training providers offering the qualifications, or part thereof, shall be accredited in terms of the criteria laid down by the relevant SETA/ETQA.

    Qualified Assessors will be appointed by the training institutions offering the qualifications and must be registered and accredited with the relevant SETA/ETQA.

    Requirements of a portfolio

    Valid, reliable and authentic evidence (presented as a portfolio of evidence) from past achievements and experience which serves to supplement the assessment of applied competence.

    The portfolio may include inter alia:
  • Written statements from persons (e.g. current and/or previous employer, colleague, peer, manager, external customers) confirming competence of the learner
  • Relevant certificates or awards
  • Previous assessment records
  • Journals/logbook 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Organisational policies and procedures
  • Suppliers policies and procedures
  • Product knowledge
  • Lost Sales record method
  • Limits of Authority
  • Conditions of warranty/guarantee
  • Customer Service Skills
  • Return on stock investment and stock holding implications. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in a critical and creative way in sourcing stock and processing orders in accordance with customer requirements. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team when sourcing stock and processing orders in accordance with customer requirements. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s personal activities responsibly and effectively. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information when sourcing stock and processing orders in accordance with customer requirements. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand and apply a range of office management-related techniques, procedures and experimental approaches required in the different specific programmes leading up to this qualification. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 259958, which is "Processing of automotive orders and payments", Level 4, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  21003   National Certificate: Motor Sales and Support Services  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2008-11-26  Was MERSETA until Last Date for Achievement 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    NONE 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.