SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9973  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable learners to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Bookkeeping includes: invoices, receipts, account reconciliations etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Bookkeeping principles are complied with. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Bookkeeping principles.
8. Invoices, receipts and account reconciliations.
9. Debtors and creditors.
10. Tax types.
11. Percentages.
12. Invoicing and receipting. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COLLECTING 
    Manage information

    1. Process payments.
  • Copies of transaction records are retained and filed.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Understand Contextual world-systems

    1. Sell services.
  • Customer requirements are accurately documented. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence

    1. Process payments.
  • Bookkeeping principles are complied with.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  35939   National Certificate: Pulp and Paper Woodyard Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2007-02-01  Was FPMSETA until Last Date for Achievement 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  60169   National Certificate: Water and Wastewater Reticulation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  65409   National Certificate: Building and Civil Construction  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  20814   National Certificate: Construction Plastering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  21853   National Certificate: Construction Plumbing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-09-12  Was CETA until Last Date for Achievement 
    Elective  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  48643   Further Education and Training Certificate: Chemical Pulp Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  48644   Further Education and Training Certificate: Paper, Board or Tissue Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2013-11-07  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abakholwe Community Developers (Pty) Ltd 
    2. Abasizi Contractor Development Services Pty Ltd 
    3. Academy for Construction Skills (Pty) Ltd (ACS) 
    4. ADVISOR PROGRESSIVE COLLEGE 
    5. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    6. AFRICA SKILLS VILLAGE 
    7. AGB MATHE BUSINESS SERVICES 
    8. Amber Tower Training 
    9. AMBROSER SOLUTIONS (PTY) LTD 
    10. Amokoro Training (PTY) Ltd 
    11. Arehone Consulting 
    12. BALOMAT SKILLS TRAINING ACADEMY 
    13. BANTUBANYE INVESTMENTS 
    14. BH Training and Consulting (Pty) Ltd 
    15. Bhekwell Group 
    16. Birnam Business College (Pty) Ltd 
    17. Bokgoni Training And Development 
    18. BOLAND COLLEGE (Paarl) 
    19. Boston City Campus and Business College (PTY) Ltd 
    20. Builders Training Centre 
    21. Buna Construction And Projects 
    22. Business Management Training College (Pty) Ltd 
    23. Buyisiwe Management Services 
    24. Capricorn FET College - Central Office 
    25. CATAGRICT IMPRIMERE 
    26. CENTRE FOR CAREER GUIDANCE AND PROFESSIONAL DEVELOPMENT CC 
    27. Chupheme Logistix 
    28. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    29. Coastal Kzn F.E.T. College - Appelsbosch Campus 
    30. College of Cape Town (City Campus) 
    31. Construction Resource Development Centre 
    32. CORPORATE SKILLS DEVELOPMENT SERVICES (PTY) LTD 
    33. D&D Lwazi Development Institute 
    34. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    35. Dego Consultants 
    36. DONNYBROOK EDUCATION AND TRAINING COLLEGE 
    37. Eastcape Training Centre 
    38. EDUCATORY ELECTRO SERVICES 
    39. EECTRICAL CONTRACTORS ASSOCIATION - ECA 
    40. Elangeni College for FET - Central Office 
    41. EMINENCE BUSINESS SOLUTIONS (PTY) LTD 
    42. Ergo-Maphelong Institute 
    43. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    44. False Bay College 
    45. Foundation For People Centred Development 
    46. FOUNTAIN SQUARE TRADING 
    47. Gert Sibande TVET College 
    48. Goitsebasadi Construction Project 
    49. HIZONEX PTY LTD 
    50. Ikemeleng Training and Development Services 
    51. ILINGE LABANTU TRAINING INSTITUTE 
    52. IMBAWULA CIVIL ENGINEERING ACADEMY 
    53. IMPILONHLE TRADING & PROJECTS 8 
    54. In Touch Community Development & Project Managers 
    55. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    56. INFINITE DIMENSION CONSULTING 
    57. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    58. Interlink Technical Training 
    59. IQ Academy (previously known as Fernwood Business College) 
    60. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    61. IQHINA CONSULTING ENGINEERING AND PROJECTS MANAGERS 
    62. IQRAAM DEVELOPMENT CONSULTANCY (PTY) LTD 
    63. ISHUMI LAMASHANDU TRADING 
    64. IZWE TRAINING AND DEVELOPMENT 
    65. Josmap Training Institute 
    66. JOSMAP TRAINING INSTIUTE 
    67. KGOLO INSTITUTE 
    68. LANTHIE CHEMZ DISTRIBUTORS (PTY) LTD 
    69. Leps Training Consultants 
    70. LNT Trading Enterprise 
    71. Macsen Construction & Projects 
    72. MACT BUSINESS HUB 
    73. Maduna Development Agency cc 
    74. MAKHOKA SUPPLIERS (PTY) LTD 
    75. Maluti TVET College 
    76. MATHOTHA THE INCINERATOR AND PLASTICS 
    77. MATUKANE & ASSOCIATES (PTY) LTD 
    78. Microzone Training CC 
    79. Mopani South East FET College - Central Office 
    80. MOVING AHEAD DEVELOPMENT AGENCY 
    81. MPUMAMANZI ACADEMY (PTY) LTD 
    82. MPUMELELO CONSULTANCY CC 
    83. MSC Education Holdings Pty Ltd 
    84. Mthoms Trading 
    85. MTL Training and Projects 
    86. Nokuthula Dube & Associates 
    87. NOMASOJABULA TRAINING CENTRE 
    88. Northern Cape Rural TVET College 
    89. Northlink TVET College 
    90. NSINGWENI CONSULTING (PTY) LTD 
    91. NTLEMO PROJECTS 
    92. PHAKGAMANG MATSIANA BUSINESS ENTERPRISE 
    93. POINT COACH WORKS T/A SUPERTECHNIK (Durban) 
    94. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    95. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    96. PROFESSIONAL DEVELOPMENT AND TRAINING INSTITUTE (PTY) LTD 
    97. Protech Training - Centurion 
    98. Protech Training cc 
    99. PTDEV (PTY) LTD 
    100. RAND WATER ZWARTKOPJIES TRAINING CENTRE 
    101. REGEN TECHNICAL INSTITUTE 
    102. RENKALEC TRAINING CENTRE 
    103. RONNELS CONSTRUCTION PTY LTD 
    104. Sakhisizwe Development Training 
    105. Schoolboy Training Centre 
    106. SEDA Construction Incubator Trust 
    107. SISHEN IRON ORE COMPANY (PTY) LTD 
    108. SIYAFUNDA BUSINESS SYSTEM 
    109. SIYANQOBA SEMINARS PTY LTD 
    110. SIYAPHAMBILI DHN PROJECTS 
    111. SOUTH AFRICA ADVANCED SKILLS INSTITUTE 
    112. SOUTH AFRICAN INSTITUTE OF RENEWABLE ENERGY (PTY) LTD 
    113. SOUTH AFRICAN MATRIC EDUCATIONAL CENTERS 
    114. SOUTHERN AFRICAN YOUTH MOVEMENT 
    115. T & T Appointments 
    116. TAG TEC TRAINING 
    117. TALENT SCULPTURE ACADEMY 
    118. TDMI 
    119. The Business Zone 352 
    120. Tius Consultants 
    121. Tjeka Training Matters Pty Ltd 
    122. Tlhogi''s Consulting and Projects 
    123. Tourism & Business Institute of Southern Africa 
    124. TSK Projects 
    125. TSOGANG WATER & SANITATION 
    126. UKHONKOLO CONCRETE PRODUCTS 
    127. Umgungundlovu FET College 
    128. West Coast TVET College 
    129. WESTERN COLLEGE FOR WESTCOL 
    130. YN2 TRADING AND PROJECTS 
    131. ZAKWANTU SOLUTIONS 
    132. Zama Training & Developments 
    133. Zeta Training Solutions 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.