SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9973  Apply basic business concepts 
ORIGINATOR ORIGINATING PROVIDER
SGB Building Construction   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable learners to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Bookkeeping includes: invoices, receipts, account reconciliations etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Bookkeeping principles are complied with. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Bookkeeping principles.
8. Invoices, receipts and account reconciliations.
9. Debtors and creditors.
10. Tax types.
11. Percentages.
12. Invoicing and receipting. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COLLECTING 
    Manage information

    1. Process payments.
  • Copies of transaction records are retained and filed.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Understand Contextual world-systems

    1. Sell services.
  • Customer requirements are accurately documented. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence

    1. Process payments.
  • Bookkeeping principles are complied with.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  35939   National Certificate: Pulp and Paper Woodyard Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2007-02-01  Was FPMSETA until Last Date for Achievement 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2015-06-30  CETA 
    Elective  60169   National Certificate: Water and Wastewater Reticulation Services  Level 2  NQF Level 02  Reregistered  2015-06-30  EWSETA 
    Elective  65409   National Certificate: Building and Civil Construction  Level 3  NQF Level 03  Reregistered  2015-06-30  CETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  20814   National Certificate: Construction Plastering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  21853   National Certificate: Construction Plumbing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-09-12  Was CETA until Last Date for Achievement 
    Elective  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  48643   Further Education and Training Certificate: Chemical Pulp Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  48644   Further Education and Training Certificate: Paper, Board or Tissue Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2013-11-07  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. Abc Developers 
    2. Academy for Construction Skills (Pty) Ltd (ACS) 
    3. AGR National Training cc 
    4. ALL CONNECTIONS 
    5. Amokoro Training Coastal (pty) ltd 
    6. Arehone Consulting 
    7. AURECON TRAINING ACADEMY 
    8. Bhekwell Group 
    9. BNZN Social Development and General Services 
    10. Buna Construction And Projects 
    11. CIETS 
    12. Community Water Supply & Sanitation Unit 
    13. Corobrick (Pty) Ltd 
    14. Dego Consultants 
    15. Eastcape Training Centre 
    16. ERGO WATER WORKS CC 
    17. Fhatalushaka Training Centre CC 
    18. Group Five Skills Training Academy (Group Five CSTA) 
    19. IMBAWULA CIVIL PROJECTS 
    20. IN TOUCH COMMUNITY DEVELOPMENT 
    21. LEPELLE NORTHERN WATER 
    22. Leps Training Consultants 
    23. LG Project Management 
    24. LNT Trading Enterprise 
    25. LSA School of Technology 
    26. Macsen Construction & Projects 
    27. Masima Training Sa Cc 
    28. Meladdi Trading Business Enterprise 
    29. Mthoms Trading 
    30. MTL Training and Projects 
    31. Nokuthula Dube & Associates 
    32. Novi General Services 
    33. Orbit FET College - Central Office 
    34. Primeserv Corporate Solutions (Pty) Ltd 
    35. PWI CORPORATE TRAINING (PTY)LTD 
    36. Qualfurn Furniture Manufacture cc 
    37. REGENESYS MANAGEMENT (PTY) LTD 
    38. Sakhisizwe Development Training 
    39. Tata Steel Skills Training Centre 
    40. Thuthuka Skills Training 
    41. Tius Consultants 
    42. TLHALEFO SKILLS DEVELOPMENT CC 
    43. Tlhogi''s Consulting and Projects 
    44. Tovani Traiding 299 
    45. TSD Training and Construction 
    46. Tshwane South College-atteridgeville Campus 
    47. Umfolozi FET College 
    48. Umgungundlovu FET College 
    49. Unique Training Solutions Bloemfontein 
    50. Uthungulu HRD 
    51. Wavelength T.T.I 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.