SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9973  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable learners to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Bookkeeping includes: invoices, receipts, account reconciliations etc. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Bookkeeping principles are complied with. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Bookkeeping principles.
8. Invoices, receipts and account reconciliations.
9. Debtors and creditors.
10. Tax types.
11. Percentages.
12. Invoicing and receipting. 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COLLECTING 
    Manage information

    1. Process payments.
  • Copies of transaction records are retained and filed.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Understand Contextual world-systems

    1. Sell services.
  • Customer requirements are accurately documented. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate scientific and technological competence

    1. Process payments.
  • Bookkeeping principles are complied with.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  35939   National Certificate: Pulp and Paper Woodyard Operations  Level 3  NQF Level 03  Passed the End Date -
    Status was "Registered" 
    2007-02-01  Was FPMSETA until Last Date for Achievement 
    Core  67463   Further Education and Training Certificate: Human Resources Management and Practices Support  Level 4  NQF Level 04  Reregistered  2021-06-30  As per Learning Programmes recorded against this Qual 
    Fundamental  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  60169   National Certificate: Water and Wastewater Reticulation Services  Level 2  NQF Level 02  Reregistered  2023-06-30  EWSETA 
    Elective  65409   National Certificate: Building and Civil Construction  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  20919   National Certificate: Construction Painting  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  20814   National Certificate: Construction Plastering  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  21853   National Certificate: Construction Plumbing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2007-09-12  Was CETA until Last Date for Achievement 
    Elective  20815   National Certificate: Construction Tiling  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered" 
    2009-03-12  Was CETA until Last Date for Achievement 
    Elective  48643   Further Education and Training Certificate: Chemical Pulp Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  48644   Further Education and Training Certificate: Paper, Board or Tissue Manufacturing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  58782   Further Education and Training Certificate: Plumbing  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered" 
    2013-11-07  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abakholwe Community Developers (Pty) Ltd 
    2. Abasizi Contractor Development Services Pty Ltd 
    3. Academy for Construction Skills (Pty) Ltd (ACS) 
    4. ADVISOR PROGRESSIVE COLLEGE 
    5. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    6. AFRICA SKILLS VILLAGE 
    7. AGB MATHE BUSINESS SERVICES 
    8. ALLINA FRANCIS (SA) 
    9. Almel Training 
    10. Amber Tower Training 
    11. AMBROSER SOLUTIONS (PTY) LTD 
    12. Amokoro Training (PTY) Ltd 
    13. Arehone Consulting 
    14. Asemhle Trading 
    15. BALOMAT SKILLS TRAINING ACADEMY 
    16. BELCOMEC TRAINING 
    17. BH Training and Consulting (Pty) Ltd 
    18. Bhekwell Group 
    19. Big Tree Group 
    20. Birnam Business College (Pty) Ltd 
    21. Blacken Security Services 
    22. Bokgoni Training And Development 
    23. BOLAND COLLEGE (Paarl) 
    24. Boston City Campus and Business College (PTY) Ltd 
    25. Bright Storm Projects 
    26. Builders Training Centre 
    27. Buna Construction And Projects 
    28. Business Management Training College (Pty) Ltd 
    29. Buyisiwe Management Services 
    30. Capricorn FET College - Central Office 
    31. CATAGRICT IMPRIMERE 
    32. CBM TRAINING PTY LTD 
    33. CENTRE FOR CAREER GUIDANCE AND PROFESSIONAL DEVELOPMENT CC 
    34. Centre For Economic Participation 
    35. Chupheme Logistix 
    36. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    37. Coastal Kzn F.E.T. College - Appelsbosch Campus 
    38. College of Cape Town (City Campus) 
    39. Construction Resource Development Centre 
    40. Corobrick (Pty) Ltd 
    41. Cutting Thru Training (Pty) Ltd 
    42. D&D Lwazi Development Institute 
    43. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    44. Dego Consultants 
    45. DONNYBROOK EDUCATION AND TRAINING COLLEGE 
    46. DSL Training and Projects (PTY) LTD 
    47. Eastcape Training Centre 
    48. EDUCATORY ELECTRO SERVICES 
    49. EECTRICAL CONTRACTORS ASSOCIATION - ECA 
    50. Ekurhuleni Artisans and Skills Training Pty Ltd 
    51. Elangeni College for FET - Central Office 
    52. Elata Management Consultants 
    53. EMINENCE BUSINESS SOLUTIONS (PTY) LTD 
    54. ENTELEKEY GROUP 
    55. Ergo-Maphelong Institute 
    56. ESKOM DISTRIBUTION NORTH WESTERN REGION, BLOEMFONTEIN 
    57. False Bay College 
    58. Foundation For People Centred Development 
    59. GADJENI TRADING ENTERPRISE 
    60. Gert Sibande TVET College 
    61. Godisang Development 
    62. Goitsebasadi Construction Project 
    63. HIZONEX PTY LTD 
    64. Hlumanathi Trading PTY LTD 
    65. Ikemeleng Training and Development Services 
    66. ILINGE LABANTU TRAINING INSTITUTE 
    67. IMBAWULA CIVIL ENGINEERING ACADEMY 
    68. IMPILONHLE TRADING & PROJECTS 8 
    69. In Touch Community Development & Project Managers 
    70. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    71. INFINITE DIMENSION CONSULTING 
    72. INFRASTRUCTURE CONSULTING ENGINEERS CC 
    73. Interlink Technical Training 
    74. IQ Academy (previously known as Fernwood Business College) 
    75. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    76. IQRAAM DEVELOPMENT CONSULTANCY (PTY) LTD 
    77. ISHUMI LAMASHANDU TRADING 
    78. IZWE TRAINING AND DEVELOPMENT 
    79. Josmap Training Institute 
    80. JOSMAP TRAINING INSTIUTE 
    81. Jot Tirelo 13 Trading (Pty) Ltd 
    82. JOYEVE TRADING ENTERPRISE (PTY) LTD 
    83. Kamofatso Construction and Academy 
    84. Keewave Trading 403 
    85. KGOLO INSTITUTE 
    86. KNK Largesuccess Construction 
    87. L S Nkosi CC 
    88. LANTHIE CHEMZ DISTRIBUTORS (PTY) LTD 
    89. Leps Training Consultants 
    90. LNT Trading Enterprise 
    91. Luzana Training Academy 
    92. Macsen Construction & Projects 
    93. MACT BUSINESS HUB 
    94. Maduna Development Agency cc 
    95. Majuba TVET College 
    96. MAKHOKA SUPPLIERS (PTY) LTD 
    97. Maluti TVET College 
    98. Mangaung Artisan Developers and Projects 
    99. Masana Social Consultants cc 
    100. Microzone Training CC 
    101. MILNEX - BALFOUR 
    102. Mkhosana Civils and Skills Development 
    103. MMESELANE CONSTRUCTION 
    104. Mnambithi TVET College 
    105. MOGOLO ACADEMY - ENKELBULT 
    106. Montana Skills Development Agency 
    107. Mopani South East FET College - Central Office 
    108. Moraba Training and Civil Construction (Pty) Ltd 
    109. Mothusi Management Consultants 
    110. MOVING AHEAD DEVELOPMENT AGENCY 
    111. Mpilende Training and Technology Solutions 
    112. MPUMALANGA REGIONAL TRAINING TRUST 
    113. MPUMAMANZI ACADEMY (PTY) LTD 
    114. MPUMELELO CONSULTANCY CC 
    115. MSC Education Holdings Pty Ltd 
    116. Mthoms Trading 
    117. MTL Training and Projects 
    118. MZANTSI TRUCK & BUS (Uitenhage) 
    119. NEMJA SECURITY AND PROJECTS CC 
    120. Ngakatse Trading 
    121. NKANYEZI FOUNDATION 
    122. Nkomaba Trading and Projects 
    123. Nkqubela Community Developers 
    124. Nnite Trading Enterprise 
    125. Nokuthula Dube & Associates 
    126. NOLOSHA 
    127. NOMAKU TRADERS CC 
    128. NOMASOJABULA TRAINING CENTRE 
    129. Northern Cape Rural TVET College 
    130. Northlink TVET College 
    131. NSINGWENI CONSULTING (PTY) LTD 
    132. NTLEMO PROJECTS 
    133. Ntongenhle Construction Force 
    134. Orbit FET College - Central Office 
    135. PERSEVCON CONSTRUCTION PTY LTD 
    136. PHAKGAMANG MATSIANA BUSINESS ENTERPRISE 
    137. PMA Holdings (PTY ) LTD. 
    138. POINT COACH WORKS T/A SUPERTECHNIK (Durban) 
    139. PRAXIS TRAINING AND CONSULTANCY (PTY) LTD 
    140. PRIMESERV CORPORATE SOLUTIONS PTY LTD T/A PRIMESERV HR SOLUTIONS 
    141. PROFESSIONAL DEVELOPMENT AND TRAINING INSTITUTE (PTY) LTD 
    142. PROMINENT EMZANSI PROJECTS 
    143. Protech Training (Pty) Ltd 
    144. PTDEV (PTY) LTD 
    145. Qualfurn Training & Projects (Pty) Ltd 
    146. RAND WATER ZWARTKOPJIES TRAINING CENTRE 
    147. Realeboga Training Provider 
    148. Reata Services (Pty) Ltd 
    149. RENKALEC TRAINING CENTRE 
    150. RONNELS CONSTRUCTION PTY LTD 
    151. Sakhisizwe Development Training 
    152. Schoolboy Training Centre 
    153. SEDA Construction Incubator Trust 
    154. Sejamo Construction and Training 
    155. SESANA PROJECTS 
    156. Setlhabi Development 
    157. Sinethemba Visiwe PTY LTD 
    158. SISHEN IRON ORE COMPANY (PTY) LTD 
    159. SITAMELA SIVE TRADING CC 
    160. SIYAFUNDA BUSINESS SYSTEM 
    161. SIYANQOBA SEMINARS PTY LTD 
    162. SIYAPHAMBILI DHN PROJECTS 
    163. SKILLS TRAINING RESOURCES GROUP 
    164. Sonani Training and Communications 
    165. SOUTH AFRICA ADVANCED SKILLS INSTITUTE 
    166. South African Institute of Renewable Energy 
    167. SOUTH AFRICAN INSTITUTE OF RENEWABLE ENERGY (PTY) LTD 
    168. SOUTH AFRICAN MATRIC EDUCATIONAL CENTERS 
    169. SOUTHERN AFRICAN YOUTH MOVEMENT 
    170. STEVENEL TRAINING CONSTRUCTION AND CIVIL 
    171. T & T Appointments 
    172. TAG TEC TRAINING 
    173. TALENT SCULPTURE ACADEMY 
    174. The Business Zone 352 
    175. Thekweni TVET College 
    176. Tirisano Ya Bakwena Consultants CC 
    177. Tius Consultants 
    178. Tjeka Training Matters Pty Ltd 
    179. Tlhogi''s Consulting and Projects 
    180. Tourism & Business Institute of Southern Africa 
    181. TSEBO KITSO TRAININGS 
    182. TSEBO SECHABA CONSULTING 
    183. TSHIKAMOTHA TRADING AND TRAINING 
    184. Tshwane North College for FET - Central Office 
    185. TSK Projects 
    186. Ubucubu Home Industries 
    187. UKHONKOLO CONCRETE PRODUCTS 
    188. Umfolozi FET College 
    189. Umgungundlovu FET College 
    190. UTHUNGULU HUMAN RESOURCE DEVELOPMENT 
    191. WAL TRAINING 
    192. West Coast TVET College 
    193. WESTERN COLLEGE FOR WESTCOL 
    194. YN2 TRADING AND PROJECTS 
    195. Zakhele Jwarha Trading PTY LTD 
    196. Zama Training & Developments 
    197. Zeta Training Solutions 
    198. Zwide Development 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.