SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abakholwe Community Developers (Pty) Ltd 
    2. Abasizi Contractor Development Services Pty Ltd 
    3. Academy for Construction Skills (Pty) Ltd (ACS) 
    4. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    5. AFRICAN ACAD.FOR COM.ASSIS.ENGINEERING 
    6. African Dream Campus 
    7. Amber Tower Training 
    8. Amokoro Training (PTY) Ltd 
    9. Aranda Learnership College (Pty) Ltd 
    10. Aranda Textile Mills Pty Ltd 
    11. Asemhle Trading 
    12. Assured Vocational Skills Institute (Pty) Ltd 
    13. Aveng Grinaker -LTA Civil Engineering 
    14. Babina Tlou Trading and Projects cc 
    15. BELCOMEC TRAINING 
    16. Better beginning trading and projects pty ltd 
    17. BH Training and Consulting (Pty) Ltd 
    18. Bosasa Youth Development Centres (Pty) Ltd 
    19. Buna Construction And Projects 
    20. Buyisiwe Management Services 
    21. Capricorn FET College - Central Office 
    22. Capricorn TVET College 
    23. CAROLINE'S FASHION ENTERPRISE 
    24. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    25. Construction Resource Development Centre 
    26. Contra-Lit Pty Ltd 
    27. Cre8tion Projects 6 PTY LTD 
    28. Cutting Thru Training (Pty) Ltd 
    29. Dego Consultants 
    30. Eastcape Training Centre 
    31. Ebotse Development and Training Centre 
    32. Eddels Shoes Pty Ltd 
    33. Ehlanzeni TVET College 
    34. Ekurhuleni East College For TVET 
    35. Elata Management Consultants 
    36. Elimofo Trading& Projects 
    37. ENTELEKEY GROUP 
    38. False Bay College 
    39. Glicam Trading Enterprise 
    40. Gufferty Consulting 
    41. Hlumanathi Trading PTY LTD 
    42. HLUVUKA TRAINING AND CONSULTING 
    43. Hoseah Training and Manufacturing NPC 
    44. I Care Resource Centre 
    45. Ideal Method Trading & Projects 
    46. Ifodo Skills Enterprise (Pty) Ltd 
    47. Ikemeleng Training and Development Services 
    48. IMBAWULA CIVIL ENGINEERING ACADEMY 
    49. In Touch Community Development & Project Managers 
    50. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    51. Inyapa Vhusiku Consulting Pty Ltd 
    52. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    53. Jeppe College of Commerce and Computer Studies 
    54. Khwinana Holdings (Pty) Ltd 
    55. KNK Largesuccess Construction 
    56. Kudis Designs and Supply 
    57. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    58. KWEM Management Solutions 
    59. Letaba TVET College 
    60. Longata Consultant 
    61. Lukhele Training and Development Solutions (Pty) Ltd 
    62. Macsen Construction & Projects 
    63. Malkai Devrani Holding (PTY) Ltd 
    64. Maluti TVET College 
    65. MARKET DEMAND TRADING 597 PTY LTD 
    66. Master Patterns by Rona 
    67. MFISA 
    68. Microzone Training CC 
    69. Mkhosana Civils and Skills Development 
    70. MONDI GTU 
    71. Montana Skills Development Agency 
    72. Mopani South East FET College - Central Office 
    73. Motheo FET College - Central Office 
    74. Mpilende Training and Technology Solutions 
    75. Mthoms Trading 
    76. MZANTSI TRUCK & BUS (Uitenhage) 
    77. NDIMASE TRADING 
    78. NELLY-SGUEEJE TRADING 
    79. NEMJA SECURITY AND PROJECTS CC 
    80. New Business Initiative Management Consultancy 
    81. Nkqubela Community Developers 
    82. Nokuthula Dube & Associates 
    83. NOLOSHA 
    84. NOMAKU TRADERS CC 
    85. NOMASOJABULA TRAINING CENTRE 
    86. Northern Cape Rural TVET College 
    87. Northlink TVET College 
    88. NSINGWENI CONSULTING (PTY) LTD 
    89. Ntongenhle Construction Force 
    90. POINT COACH WORKS T/A SUPERTECHNIK (Durban) 
    91. Positive Thinking Consultants CC 
    92. PROMINENT EMZANSI PROJECTS 
    93. Protech Training (Pty) Ltd 
    94. Qualfurn Training & Projects (Pty) Ltd 
    95. Rally Business Consulting PTY LTD 
    96. Reata Services (Pty) Ltd 
    97. Roll On Labels Pty Ltd 
    98. RUBICON COMMUNICATIONS 
    99. Sakhisizwe Development Training 
    100. Sarva Dharma Ashram 
    101. Schoolboy Training Centre 
    102. SEDA Construction Incubator Trust 
    103. Sefudi Business Solutions 
    104. Sejamo Construction and Training 
    105. Sekhukhune FET College - Central Office 
    106. Sew Africa Training Centre 
    107. SHEET PLASTIC MARKETING CC 
    108. Sheet Plastic Pty Ltd 
    109. Sinethemba Visiwe PTY LTD 
    110. SITAMELA SIVE TRADING CC 
    111. Skills for All (POTCHEFSTROOM) (TP) 
    112. Somvi General Services 
    113. South Africa Advanced Skills Institute (Pty) Ltd 
    114. South African Advanced Skills Institute 
    115. South African Value Education (Pty) Ltd 
    116. Sphola Consulting CC 
    117. Striving Mind Trading & Projects 
    118. SW Skills Wise (Pty) Ltd 
    119. THANDEKA VOCATIONAL EDUCATIONAL TRUST (PTY) LTD 
    120. The Brokers Learning Centre (Pty) Ltd 
    121. The Business Zone 352 
    122. The Tailor Shop School of Tailoring and Dress Design Training Centre (Pty) Ltd 
    123. Tirisano Ya Bakwena Consultants CC 
    124. Tius Consultants 
    125. Tjeka Training Matters Pty Ltd 
    126. Tlhogi''s Consulting and Projects 
    127. Trade Call Investments Apparel (Pty) LTD 
    128. True Ruby Trading 1021 cc 
    129. Tshwane North College 
    130. Tsiku Consulting (Pty) Ltd 
    131. TSK Projects 
    132. Ubucubu Home Industries 
    133. Umbuso Training Services 
    134. Umgungundlovu FET College - Central Office 
    135. Uphiwekonke Holdings (Pty) Ltd 
    136. UTHUNGULU HUMAN RESOURCE DEVELOPMENT 
    137. VEB CELE & Associates (Pty) Ltd 
    138. Vijay Bhagwan Consultancy and Solutions cc 
    139. VPK BUSINESS VENTURE C C 
    140. Western Cape Clothing and Textiles Service Centre 
    141. Zakhele Jwarha Trading PTY LTD 
    142. Zama Training & Developments 
    143. Zama Zama Training Centre 
    144. Zibuyile Consulting and Projects (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.