SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 
    		•

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 
    		•

    UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 
    		•

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered"     		 2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abakholwe Community Developers (Pty) Ltd 
    2. Abasizi Contractor Development Services Pty Ltd 
    3. Academy for Construction Skills (Pty) Ltd (ACS) 
    4. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    5. AFRICAN ACAD.FOR COM.ASSIS.ENGINEERING 
    6. African Dream Campus 
    7. AGB Finance 
    8. Al-fidaa Foundation 
    9. Aldabri 106 (Pty) Ltd 
    10. Amber Tower Training 
    11. Amokoro Training (PTY) Ltd 
    12. Apparel Component Manufacturers Pty Ltd 
    13. Aranda Learnership College (Pty) Ltd 
    14. Aranda Textile Mills Pty Ltd 
    15. Asemhle Trading 
    16. Assured Vocational Skills Institute (Pty) Ltd 
    17. Avad Projects (Pty) Ltd 
    18. Aveng Grinaker -LTA Civil Engineering 
    19. Babina Tlou Trading and Projects cc 
    20. Beaches Clothing Cc 
    21. Becoz Empire Multi-Choice and Trading Primary Co-operative Limited 
    22. BELCOMEC TRAINING 
    23. Better beginning trading and projects pty ltd 
    24. BH Training and Consulting (Pty) Ltd 
    25. Bonenhle Investments 
    26. Bosasa Youth Development Centres (Pty) Ltd 
    27. Brightness Fashion and Design Academy cc 
    28. Buna Construction And Projects 
    29. Buyisiwe Management Services 
    30. Cape Town Workbased Learning Academy 
    31. Capricorn FET College - Central Office 
    32. Capricorn TVET College 
    33. CAROLINE'S FASHION ENTERPRISE 
    34. Changing Women 
    35. Chippa Training Academy (Pty) Ltd 
    36. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    37. Construction Resource Development Centre 
    38. Contra-Lit Pty Ltd 
    39. Corporate skills Development services 
    40. Cre8tion Projects 6 PTY LTD 
    41. CRG Group (Pty) Ltd 
    42. Cutting Thru Training (Pty) Ltd 
    43. Dego Consultants 
    44. Dieketseng Training Centre 
    45. Do It Again Academy (Pty) Ltd 
    46. Eastcape Training Centre 
    47. Ebotse Development and Training Centre 
    48. Eddels Shoes Pty Ltd 
    49. Egsibit Training and Development 
    50. Ehlanzeni TVET College 
    51. Ekurhuleni East College For TVET 
    52. Elata Management Consultants 
    53. Eldonai School of Fashion (Pty) Ltd 
    54. Elimofo Trading& Projects 
    55. ENTELEKEY GROUP 
    56. ES Training Services (Pty) Ltd 
    57. Esethu Manufacturing, Packaging, Printing & Design (Pty) Ltd 
    58. Eskilz College (Pty) Ltd 
    59. Ezandleni-Ezethu Trading (Pty) Ltd 
    60. False Bay College 
    61. Fezile Fashion Skills Academy (Pty) Ltd 
    62. Georgia Clothing CC 
    63. Glicam Trading Enterprise 
    64. Green Enviro & Projects (Pty)Ltd 
    65. Gufferty Consulting 
    66. Hlumanathi Trading PTY LTD 
    67. HLUVUKA TRAINING AND CONSULTING 
    68. Hoseah Training and Manufacturing NPC 
    69. I Care Resource Centre 
    70. Ideal Method Trading & Projects 
    71. Ifodo Skills Enterprise (Pty) Ltd 
    72. Ikemeleng Training and Development Services 
    73. IMBAWULA CIVIL ENGINEERING ACADEMY 
    74. Imbeleko Community Development Projects 
    75. Impangela Trading 
    76. Impela Trading cc 
    77. In Touch Community Development & Project Managers 
    78. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    79. Injiya Trading and Projects 
    80. INTERMASIKO CC 
    81. Inyapa Vhusiku Consulting Pty Ltd 
    82. IQ Skills Academy (PTY) LTD. 
    83. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    84. Ithemba Lomphakathi Community Organisation 
    85. Jeppe College of Commerce and Computer Studies 
    86. Jumpstart Training Institute (Pty) Ltd 
    87. Khosi JS Designs (Pty) Ltd 
    88. Khwinana Holdings (Pty) Ltd 
    89. KNK Largesuccess Construction 
    90. Kudis Designs and Supply 
    91. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    92. KWEM Management Solutions 
    93. Lesiphosethu Clothing Manufacturing & Training (Pty) Ltd 
    94. Letaba TVET College 
    95. LFS DESIGNS 
    96. Lilunzo Creations 
    97. LLSM (Pty) Ltd 
    98. Longata Consultant 
    99. Lucky Neo (Pty) Ltd 
    100. Lukhele Training and Development Solutions (Pty) Ltd 
    101. Lusama Developmental Agency Projects 
    102. Macsen Construction & Projects 
    103. Majuba TVET College 
    104. Makhendama Legacy (Pty) Ltd 
    105. Malkai Devrani Holding (PTY) Ltd 
    106. Maluti TVET College 
    107. Mangalisa Group (Pty) Ltd 
    108. MARKET DEMAND TRADING 597 PTY LTD 
    109. Master Patterns by Rona 
    110. Matatiele Fashion Design Academy (Pty) Ltd 
    111. MATHOSIM TRIMMING AND UPHOLSTERY 
    112. Melenial Media (Pty) Ltd 
    113. MFISA 
    114. MICROMATICA 384 (PTY) LTD 
    115. Microzone Training CC 
    116. Mkhosana Civils and Skills Development 
    117. MMBG Trading & Consulting 
    118. Mnambithi TVET College 
    119. MONDI GTU 
    120. Montana Skills Development Agency 
    121. Mopani South East FET College - Central Office 
    122. Motheo FET College - Central Office 
    123. Mpilende Training and Technology Solutions 
    124. Mthoms Trading 
    125. MZANTSI TRUCK & BUS (Uitenhage) 
    126. Nchuncheko Holdings (Pty) Ltd 
    127. NDIMASE TRADING 
    128. NELLY-SGUEEJE TRADING 
    129. NEMJA SECURITY AND PROJECTS CC 
    130. New Business Initiative Management Consultancy 
    131. Ngaphakathi Investments 
    132. Nguni Shades SA School of Fashion 
    133. Nkqubela Community Developers 
    134. Nokuthula Dube & Associates 
    135. NOLOSHA 
    136. NOMAKU TRADERS CC 
    137. NOMASOJABULA TRAINING CENTRE 
    138. Northern Cape Rural TVET College 
    139. Northlink TVET College 
    140. NSINGWENI CONSULTING (PTY) LTD 
    141. NSJ Agricultural Farming And Multipurpose 
    142. Ntongenhle Construction Force 
    143. OTP 
    144. Oyama Kulwazi Training & Consulting (Pty) Ltd 
    145. P&R Development and Training (Pty) Ltd 
    146. Phala Projects cc 
    147. Pinus Tech Technologies Trading and Projects 
    148. POINT COACH WORKS T/A SUPERTECHNIK (Durban) 
    149. Positive Thinking Consultants CC 
    150. PROMINENT EMZANSI PROJECTS 
    151. Protech Training (Pty) Ltd 
    152. Qualfurn Training & Projects 
    153. Qualfurn Training & Projects (Pty) Ltd 
    154. Rally Business Consulting PTY LTD 
    155. Re Tshepeng Holdings 
    156. Reata Services (Pty) Ltd 
    157. REFSET BUSINESS ENTERPRISES 
    158. RUBICON COMMUNICATIONS 
    159. Safe Heavens Properties (Pty) Ltd 
    160. Sakhisizwe Development Training 
    161. Salutary Corporations 
    162. Sarva Dharma Ashram 
    163. Schoolboy Training Centre 
    164. SEDA Construction Incubator Trust 
    165. Sefudi Business Solutions 
    166. Sejamo Construction and Training 
    167. Sekhukhune FET College - Central Office 
    168. Sesamkelokuhle Trading Enterprise (Pty) Ltd 
    169. Sew Africa Training Centre 
    170. SEWAFRICA Marketing (Pty) Ltd 
    171. SHEET PLASTIC MARKETING CC 
    172. Sheet Plastic Pty Ltd 
    173. Sinethemba Visiwe PTY LTD 
    174. SITAMELA SIVE TRADING CC 
    175. Siyahumelela Training Academy 
    176. Somvi General Services 
    177. South Africa Advanced Skills Institute (Pty) Ltd 
    178. South African Advanced Skills Institute 
    179. South African Value Education (Pty) Ltd 
    180. Sphola Consulting CC 
    181. STEP AHEAD BUSINESS TRAINING 
    182. Striving Mind Trading & Projects 
    183. SW Skills Wise (Pty) Ltd 
    184. T Mdlatu Trading Enterprise cc 
    185. Talent for Sewing 
    186. ThabileTrade 1054 cc 
    187. THANDEKA VOCATIONAL EDUCATION TRUST (PTY) LTD 
    188. The Brokers Learning Centre (Pty) Ltd 
    189. The Business Zone 352 
    190. The Institute of Fashion and Garment Technology (Pty) Ltd 
    191. The Tailor Shop School of Tailoring and Dress Design Training Centre (Pty) Ltd 
    192. Thitha Training and Development Services 
    193. Tidlobi Developmental Activities NPC 
    194. Tirisano Ya Bakwena Consultants CC 
    195. Tiro Training & Skill Centre (Pty) Ltd 
    196. Tius Consultants 
    197. Tjeka Training Matters Pty Ltd 
    198. Tlhogi''s Consulting and Projects 
    199. Tlhole Foundation (PTY) LTD 
    200. True Ruby Trading 1021 cc 
    201. Tshwane North College 
    202. Tsiku Consulting (Pty) Ltd 
    203. TSK Projects 
    204. TV Training (Pty) Ltd 
    205. Ubucubu Home Industries 
    206. Ubuhle Bengcebo 
    207. Umbuso Training Services 
    208. Umfolozi TVET College (Richards Bay) 
    209. Umgungundlovu FET College - Central Office 
    210. Uphiwekonke Holdings (Pty) Ltd 
    211. UTHUNGULU HUMAN RESOURCE DEVELOPMENT 
    212. Valoworx 278 
    213. Value at Hand (Pty) Ltd 
    214. VEB CELE & Associates (Pty) Ltd 
    215. Vhembe TVET College 
    216. VPK BUSINESS VENTURE C C 
    217. Waterberg FET College - Central Office 
    218. Western Cape Clothing and Textiles Service Centre 
    219. World Pace Development & Training Institute (Pty) Ltd 
    220. ZA GEAR 
    221. Zakhele Jwarha Trading PTY LTD 
    222. Zama Training & Developments 
    223. Zama Zama Training Centre 
    224. Zibuyile Consulting and Projects (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.