SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Abakholwe Community Developers (Pty) Ltd 
    2. Abasizi Contractor Development Services Pty Ltd 
    3. Academy for Construction Skills (Pty) Ltd (ACS) 
    4. Africa International Training Facilities T/A AITF (BREDELL) (TP) 
    5. AFRICAN ACAD.FOR COM.ASSIS.ENGINEERING 
    6. African Dream Campus 
    7. Amber Tower Training 
    8. Amokoro Training (PTY) Ltd 
    9. Aranda Learnership College (Pty) Ltd 
    10. Aranda Textile Mills Pty Ltd 
    11. Aveng Grinaker -LTA Civil Engineering 
    12. Babina Tlou Trading and Projects cc 
    13. BELCOMEC TRAINING 
    14. BH Training and Consulting (Pty) Ltd 
    15. Bosasa Youth Development Centres (Pty) Ltd 
    16. Buna Construction And Projects 
    17. Buyisiwe Management Services 
    18. Capricorn FET College - Central Office 
    19. CAROLINE'S FASHION ENTERPRISE 
    20. CLEAN HEAT ENERGY SAVING SOLUTIONS (PTY) LTD 
    21. Construction Resource Development Centre 
    22. Contra-Lit Pty Ltd 
    23. Cre8tion Projects 6 PTY LTD 
    24. Dego Consultants 
    25. Eastcape Training Centre 
    26. Ebotse Development and Training Centre 
    27. Eddels Shoes Pty Ltd 
    28. Ehlanzeni TVET College 
    29. Ekurhuleni East College For TVET 
    30. Elimofo Trading& Projects 
    31. False Bay College 
    32. Glicam Trading Enterprise 
    33. HLUVUKA TRAINING AND CONSULTING 
    34. I Care Resource Centre 
    35. Ideal Method Trading & Projects 
    36. Ikemeleng Training and Development Services 
    37. IMBAWULA CIVIL ENGINEERING ACADEMY 
    38. Impela Trading cc 
    39. In Touch Community Development & Project Managers 
    40. INDUSTRIES EDUCATION & TRAINING INSTITUTE 
    41. IQHAYIYA COMMUNITY COLLEGE (Legacy) 
    42. Jeppe College of Commerce and Computer Studies 
    43. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    44. KWEM Management Solutions 
    45. Letaba TVET College 
    46. Longata Consultant 
    47. Maluti TVET College 
    48. MFISA 
    49. Microzone Training CC 
    50. MONDI GTU 
    51. Mopani South East FET College - Central Office 
    52. Motheo FET College - Central Office 
    53. Mthoms Trading 
    54. NDIMASE TRADING 
    55. New Business Initiative Management Consultancy 
    56. Ngaphakathi Investments 
    57. Nokuthula Dube & Associates 
    58. NOMASOJABULA TRAINING CENTRE 
    59. Northern Cape Rural TVET College 
    60. Northlink TVET College 
    61. NSINGWENI CONSULTING (PTY) LTD 
    62. Positive Thinking Consultants CC 
    63. Protech Training cc 
    64. Rally Business Consulting PTY LTD 
    65. Roll On Labels Pty Ltd 
    66. RUBICON COMMUNICATIONS 
    67. Sakhisizwe Development Training 
    68. Schoolboy Training Centre 
    69. SEDA Construction Incubator Trust 
    70. Sekhukhune FET College - Central Office 
    71. Sew Africa Training Centre 
    72. SHEET PLASTIC MARKETING CC 
    73. Sheet Plastic Pty Ltd 
    74. Skills for All (POTCHEFSTROOM) (TP) 
    75. Somvi General Services 
    76. South Africa Advanced Skills Institute (Pty) Ltd 
    77. South African Advanced Skills Institute 
    78. South African Value Education (Pty) Ltd 
    79. Sphola Consulting CC 
    80. Striving Mind Trading & Projects 
    81. THANDEKA VOCATIONAL EDUCATIONAL TRUST (PTY) LTD 
    82. The Business Zone 352 
    83. Tius Consultants 
    84. Tjeka Training Matters Pty Ltd 
    85. Tlhogi''s Consulting and Projects 
    86. True Ruby Trading 1021 cc 
    87. Tshwane North College 
    88. TSK Projects 
    89. Ubucubu Home Industries 
    90. Umbuso Training Services 
    91. Umgungundlovu FET College - Central Office 
    92. UTHUNGULU HUMAN RESOURCE DEVELOPMENT 
    93. VEB CELE & Associates (Pty) Ltd 
    94. Vijay Bhagwan Consultancy and Solutions cc 
    95. Western Cape Clothing and Textiles Service Centre 
    96. Zama Training & Developments 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.