SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Apply basic business concepts 
SAQA US ID UNIT STANDARD TITLE
9976  Apply basic business concepts 
ORIGINATOR
SGB Building Construction 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 12 - Physical Planning and Construction Building Construction 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
The purpose of this Unit Standard is to enable construction Contractors to apply basic business principles to sell their services, manage payment processing and conduct business in an ethical, professional manner. The ability to deal with customers and their complaints is enhanced, to further ensure sustainability of the business. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
FETC NQF Level 2 literacy and numeracy competencies. 

UNIT STANDARD RANGE 
1. Ethics include fair competition, keeping promises, not partaking in bribery and corruption, confidentiality, respect for human rights, etc.

2. The selling process includes making contact, sustaining contact and closing the sale.

3. Accounting procedures include debit, credit, net and gross. 

Specific Outcomes and Assessment Criteria: 

SPECIFIC OUTCOME 1 
Sell services. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Business is conducted ethically. 

ASSESSMENT CRITERION 2 
2. Business is conducted professionally. 

ASSESSMENT CRITERION 3 
3. Customer needs are accurately identified. 

ASSESSMENT CRITERION 4 
4. Up to date service information is provided to potential customers. 

ASSESSMENT CRITERION 5 
5. Customer requirements are accurately documented. 

SPECIFIC OUTCOME 2 
Process payments. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Accounting procedures are employed. 

ASSESSMENT CRITERION 2 
2. Tax requirements are met. 

ASSESSMENT CRITERION 3 
3. Copies of transaction records are retained and filed. 

ASSESSMENT CRITERION 4 
4. Invoices and receipts are correctly issued. 

SPECIFIC OUTCOME 3 
Deal with customers. 

ASSESSMENT CRITERIA
 

ASSESSMENT CRITERION 1 
1. Customer complaints are addressed. 

ASSESSMENT CRITERION 2 
2. Follow up action plans are implemented. 


UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
Assessment of learner achievements takes place at providers accredited by CETA (RSA, 1998b) for the provision of programs that result in the outcomes specified for the Certificate in Construction Contracting. CETA is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
Qualifying learners understand and can explain:

1. The importance of selling in terms of business and customer needs.
2. Customers as source of revenue.
3. The interrelationship between knowledge of the service/product and customer service.
4. Ethics and professionalism.
5. Customer care.
6. The selling process.
7. Accounting procedures.
8. Debtors and creditors.
9. Tax types.
10. Percentages.
11. Invoicing and receipting. 

UNIT STANDARD DEVELOPMENTAL OUTCOME 
N/A 

UNIT STANDARD LINKAGES 
N/A 


Critical Cross-field Outcomes (CCFO): 

UNIT STANDARD CCFO IDENTIFYING 
Identify and solve problems

1. Sell services.
2. Deal with customers.
  • Customer needs are accurately identified.
  • Customer requirements are accurately documented.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO WORKING 
    Work effectively with others

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Business is conducted ethically.
  • Business is conducted professionally.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO ORGANISING 
    Employ self management

    1. Sell services.
  • Business is conducted ethically.
  • Business is conducted professionally. 

  • UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively

    1. Sell services.
    2. Process payments.
    3. Deal with customers.
  • Up to date service information is provided to potential customers.
  • Invoices and receipts are correctly issued.
  • Customer complaints are addressed.
  • Follow up action plans are implemented. 

  • UNIT STANDARD CCFO SCIENCE 
    Demonstrate scientific and technological competence

    1. Process payments
  • Accounting procedures are employed.
  • Tax requirements are met.
  • Invoices and receipts are correctly issued. 

  • UNIT STANDARD CCFO DEMONSTRATING 
    Understand Contextual world-systems

    1. Sell services
    Customer requirements are accurately documented. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  20813   National Certificate: Construction Contracting  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Core  49022   National Certificate: Floor Covering Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  50584   General Education and Training Certificate: Clothing Manufacturing Processes  Level 1  NQF Level 01  Reregistered  2023-06-30  FPMSETA 
    Elective  65769   National Certificate: Glazing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  96402   National Certificate: Hot Water System Installation  Level 2  NQF Level 02  Reregistered  2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  35941   National Certificate: Pulp and paper Manufacturing  Level 2  NQF Level 02  Passed the End Date -
    Status was "Registered" 
    2007-02-11  Was FPMSETA until Last Date for Achievement 
    Elective  65929   National Certificate: Waterproofing  Level 2  NQF Level 02  Reregistered  2023-06-30  CETA 
    Elective  58247   National Certificate: Ceiling and Partitioning Installation  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 
    Elective  24295   National Certificate: Timber Roof Erecting  Level 3  NQF Level 03  Reregistered  2023-06-30  CETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. AGB Finance 
    2. Al-fidaa Foundation 
    3. Aldabri 106 (Pty) Ltd 
    4. Apparel Component Manufacturers Pty Ltd 
    5. Aranda Learnership College (Pty) Ltd 
    6. Aranda Textile Mills Pty Ltd 
    7. Assured Vocational Skills Institute (Pty) Ltd 
    8. Avad Projects (Pty) Ltd 
    9. Babina Tlou Trading and Projects cc 
    10. Beaches Clothing Cc 
    11. Becoz Empire Multi-Choice and Trading Primary Co-operative Limited 
    12. Bonenhle Investments 
    13. Bosasa Youth Development Centres (Pty) Ltd 
    14. Brightness Fashion and Design Academy cc 
    15. Cape Town Workbased Learning Academy 
    16. Capricorn FET College - Central Office 
    17. Capricorn TVET College 
    18. CAROLINE'S FASHION ENTERPRISE 
    19. Changing Women 
    20. Chippa Training Academy (Pty) Ltd 
    21. CRG Group (Pty) Ltd 
    22. Dieketseng Training Centre 
    23. Do It Again Academy (Pty) Ltd 
    24. Ebotse Development and Training Centre 
    25. Eddels Shoes Pty Ltd 
    26. Egsibit Training and Development 
    27. Ehlanzeni TVET College 
    28. Eldonai School of Fashion (Pty) Ltd 
    29. Elimofo Trading& Projects 
    30. ES Training Services (Pty) Ltd 
    31. Esethu Manufacturing, Packaging, Printing & Design (Pty) Ltd 
    32. Eskilz College (Pty) Ltd 
    33. Ezandleni-Ezethu Trading (Pty) Ltd 
    34. Fezile Fashion Skills Academy (Pty) Ltd 
    35. Georgia Clothing CC 
    36. Glicam Trading Enterprise 
    37. Green Enviro & Projects (Pty)Ltd 
    38. Gufferty Consulting 
    39. HLUVUKA TRAINING AND CONSULTING 
    40. Hoseah Training and Manufacturing NPC 
    41. I Care Resource Centre 
    42. Imbeleko Community Development Projects 
    43. Impangela Trading 
    44. Impela Trading cc 
    45. Injiya Trading and Projects 
    46. INTERMASIKO CC 
    47. Inyapa Vhusiku Consulting Pty Ltd 
    48. Ithemba Lomphakathi Community Organisation 
    49. Jeppe College of Commerce and Computer Studies 
    50. Jumpstart Training Institute (Pty) Ltd 
    51. Khosi JS Designs (Pty) Ltd 
    52. Khwinana Holdings (Pty) Ltd 
    53. Kudis Designs and Supply 
    54. KWEM Management Solutions 
    55. Letaba TVET College 
    56. LFS DESIGNS 
    57. Lilunzo Creations 
    58. LLSM (Pty) Ltd 
    59. Longata Consultant 
    60. Lucky Neo (Pty) Ltd 
    61. Lusama Developmental Agency Projects 
    62. Majuba TVET College 
    63. Makhendama Legacy (Pty) Ltd 
    64. Malkai Devrani Holding (PTY) Ltd 
    65. MARKET DEMAND TRADING 597 PTY LTD 
    66. Master Patterns by Rona 
    67. Matatiele Fashion Design Academy (Pty) Ltd 
    68. MATHOSIM TRIMMING AND UPHOLSTERY 
    69. Melenial Media (Pty) Ltd 
    70. MFISA 
    71. MICROMATICA 384 (PTY) LTD 
    72. MMBG Trading & Consulting 
    73. MONDI GTU 
    74. Motheo FET College - Central Office 
    75. Nchuncheko Holdings (Pty) Ltd 
    76. NDIMASE TRADING 
    77. NELLY-SGUEEJE TRADING 
    78. New Business Initiative Management Consultancy 
    79. Ngaphakathi Investments 
    80. Nguni Shades SA School of Fashion 
    81. NSJ Agricultural Farming And Multipurpose 
    82. OTP 
    83. Oyama Kulwazi Training & Consulting (Pty) Ltd 
    84. P&R Development and Training (Pty) Ltd 
    85. Phala Projects cc 
    86. Pinus Tech Technologies Trading and Projects 
    87. Positive Thinking Consultants CC 
    88. Qualfurn Training & Projects 
    89. Rally Business Consulting PTY LTD 
    90. Re Tshepeng Holdings 
    91. REFSET BUSINESS ENTERPRISES 
    92. RUBICON COMMUNICATIONS 
    93. Safe Heavens Properties (Pty) Ltd 
    94. Sarva Dharma Ashram 
    95. Sefudi Business Solutions 
    96. Sekhukhune FET College - Central Office 
    97. Sesamkelokuhle Trading Enterprise (Pty) Ltd 
    98. Sew Africa Training Centre 
    99. SEWAFRICA Marketing (Pty) Ltd 
    100. SHEET PLASTIC MARKETING CC 
    101. Sheet Plastic Pty Ltd 
    102. Siyahumelela Training Academy 
    103. South Africa Advanced Skills Institute (Pty) Ltd 
    104. South African Advanced Skills Institute 
    105. Striving Mind Trading & Projects 
    106. SW Skills Wise (Pty) Ltd 
    107. T Mdlatu Trading Enterprise cc 
    108. Talent for Sewing 
    109. ThabileTrade 1054 cc 
    110. THANDEKA VOCATIONAL EDUCATION TRUST (PTY) LTD 
    111. The Brokers Learning Centre (Pty) Ltd 
    112. The Institute of Fashion and Garment Technology (Pty) Ltd 
    113. The Tailor Shop School of Tailoring and Dress Design Training Centre (Pty) Ltd 
    114. Thitha Training and Development Services 
    115. Tidlobi Developmental Activities NPC 
    116. Tiro Training & Skill Centre (Pty) Ltd 
    117. Tlhole Foundation (PTY) LTD 
    118. True Ruby Trading 1021 cc 
    119. Tshwane North College 
    120. Tsiku Consulting (Pty) Ltd 
    121. Ubuhle Bengcebo 
    122. Umbuso Training Services 
    123. Umfolozi TVET College (Richards Bay) 
    124. Uphiwekonke Holdings (Pty) Ltd 
    125. Valoworx 278 
    126. Value at Hand (Pty) Ltd 
    127. VEB CELE & Associates (Pty) Ltd 
    128. Vhembe TVET College 
    129. VPK BUSINESS VENTURE C C 
    130. Western Cape Clothing and Textiles Service Centre 
    131. World Pace Development & Training Institute (Pty) Ltd 
    132. ZA GEAR 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.