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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.

SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE:

Certificate: Girl Friday

SAQA QUAL ID	QUALIFICATION TITLE
21044	Certificate: Girl Friday
ORIGINATOR
Intec College
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY			NQF SUB-FRAMEWORK
QCTO - Quality Council for Trades and Occupations			OQSF - Occupational Qualifications Sub-framework
QUALIFICATION TYPE	FIELD		SUBFIELD
National Certificate	Field 03 - Business, Commerce and Management Studies		Office Administration
ABET BAND	MINIMUM CREDITS	PRE-2009 NQF LEVEL	NQF LEVEL	QUAL CLASS
Undefined	120	Level 4	Level TBA: Pre-2009 was L4	Regular-Provider-ELOAC
REGISTRATION STATUS		SAQA DECISION NUMBER	REGISTRATION START DATE	REGISTRATION END DATE
Passed the End Date - Status was "Reregistered"		EXCO 07158/17	2015-07-01	2016-12-31
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2017-12-31		2019-12-31

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This qualification does not replace any other qualification and is not replaced by any other qualification.

PURPOSE AND RATIONALE OF THE QUALIFICATION

The primary purpose of the qualification is to provide qualifying learners with the skills and knowledge necessary to become a competent "Girl Friday", receptionist or office assistant.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

Learners who register for this qualification should have passed Grade 10 or its equivalent. RECOGNITION OF PRIOR LEARNING This qualification recognises, through the submission of portfolios of evidence, the formal/non-formal/informal prior learning which learners who register for the programme leading to the award of the qualification bring to the learning situation.

RECOGNISE PREVIOUS LEARNING?

Y

QUALIFICATION RULES

This qualification may be achieved in whole or in part through the recognition of prior learning (Regulation 8 (1) (H).

EXIT LEVEL OUTCOMES

1. Identify and solve problems in which responses display that responsible decisions using critical and creative thinking have been made 2. Collect, analyse, organise and critically evaluate information 3. Reflect on and explore a variety of strategies to learn more effectively. 4. Communicate effectively using language skills 5. Stimulate and develop thinking patterns involving creativity 6. Interpret information from various sources 7. Use technology effectively and responsibly Specific outcomes TYPE QUICK OR TYPING 1 Type 55 words per minute INTRODUCTION TO WINDOWS 95 & MS WORD OR INTRODUCTION TO COMPUTERS Demonstrate a working knowledge of a word processing package BUSINESS COMMUNICATION The competent learner can understand and apply the principles, concepts and strategies of communication SECRETATRIAL OFFICE TECHNIQUES A knowledge of office administration Familiarity with elements of electronic communication Knowledge of the basic communication techniques Knowledge of the role of the secretary BUSINESS PRACTICE Knowledge of basic economic principles is demonstrated

ASSOCIATED ASSESSMENT CRITERIA

1. Responses show that critically and creative thinking has been used to identify and solve problems 2. Information is presented logically 3. Learner shows evidence of effective learning 4. Learner's written skills are effective: comprehensible and logical 5. Learner demonstrate an ability to assimilate and adapt knowledge 6. Information from various sources is presented in a logical and effective way 7. Learner can type using a computer keyboard 8. Knowledge of computer packages is demonstrated TYPEQUICK OR TYPING 1 The ability to type 55 words per minute is demonstrated INTRODUCTION TO WINDOWS 95 & MS WORD OR INTRODUCTION TO COMPUTERS Demonstrate a working knowledge of a word processing package BUSINESS COMMUNICATION Explain basic communication concepts and analyse a communication event Understand and apply the strategies of description, persuasion and illustration in various business texts Present numerical data in a variety of graphic forms Integrate graphic information in oral and written media SECRETARIAL OFFICE TECHNIQUES A knowledge of filing and filing techniques is demonstrated Business documents are correctly drawn up and filled in Office processes are correctly documented Appointments are scheduled electronically An email package is efficiently used to facilitate business communication Documents are stored and retrieved electronically Knowledge of basic communication theory is demonstrated Language is used to plan, organise and control The role of the secretary in the business is described Career opportunities for the secretary are described BUSINESS PRACTICE Understanding of the South African economic system is demonstrated The role of government in the economy is critically analysed The relationship between production and income is explained Understanding of the relationship between prices and markets is demonstrated Knowledge of banking processes is demonstrated INTEGRATED ASSESSMENT Formal, continuous assessment takes place at the end of a module or block of knowledge. Feedback from the tutor occurs in written form. Informal, continuous assessment takes place throughout the learner's studies. Self-assessment will encourage the learner to practise self-evaluation skills.

ARTICULATION OPTIONS

The qualifications toward which the graduate may proceed are other managerial qualifications that are not specific to a particular context, and further and or higher education qualifications.

MODERATION OPTIONS

A system of second examiners with the institution will be used together with a system of external examination at exit levels to the qualification. Where professional or statutory bodies are involved in determining the curriculum, they will also be involved in moderation.

CRITERIA FOR THE REGISTRATION OF ASSESSORS

Our own staff will be used as assessors in a manner accommodated within the quality management system of the institution. This would apply to outside assessors also.

REREGISTRATION HISTORY

As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2006; 2009; 2012; 2015.

NOTES

N/A

LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:

NONE

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Damelin Correspondence College
2.	Intec College

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All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.