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|SOUTH AFRICAN QUALIFICATIONS AUTHORITY|
|Further Education and Training Certificate: Information Technology: End User Computing|
|SAQA QUAL ID||QUALIFICATION TITLE|
|71853||Further Education and Training Certificate: Information Technology: End User Computing|
|CTU Training Solutions|
|PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY||NQF SUB-FRAMEWORK|
|MICTS - Media, Information and Communication Technologies Sector Education and Training Authority||OQSF - Occupational Qualifications Sub-framework|
|Further Ed and Training Cert||Field 10 - Physical, Mathematical, Computer and Life Sciences||Information Technology and Computer Sciences|
|ABET BAND||MINIMUM CREDITS||PRE-2009 NQF LEVEL||NQF LEVEL||QUAL CLASS|
|Undefined||132||Level 4||NQF Level 04||Regular-Provider-ELOAC|
|REGISTRATION STATUS||SAQA DECISION NUMBER||REGISTRATION START DATE||REGISTRATION END DATE|
|LAST DATE FOR ENROLMENT||LAST DATE FOR ACHIEVEMENT|
|In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.|
This qualification does not replace any other qualification and is not replaced by any other qualification.
|PURPOSE AND RATIONALE OF THE QUALIFICATION|
The primary purpose of the Qualification is to provide qualifying learners with the skills and knowledge required to undertake advanced tasks and procedures using office technology. In addition, this will significantly enhance the learner`s prospects of gaining employment by providing a solid grounding in basic computer skills required in today`s business environment.
The Core Component of the Qualification offers the learner knowledge and skills in the Management of Records, Comprehension of written and verbal texts, Business Writing, Problem Solving, Ethics, Cultural Awareness, Self Management and Self Development, Project Teamwork and Business Policies and Procedures. The Qualification through its Elective Component enables the learner to specialize in areas of Administration such as Reception, Executive Administration, Financial Literacy, Relationship Management, Legal Knowledge, Communication, Project Administration and Support, Call Centre Administration and Human Resources.
This Qualification is intended to enhance the provision of service within the field of Administration within all business and non-commercial sectors. The Qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the Administration field of learning, through building day-to-day Administration skills as well as general operational competencies. It will provide the broad knowledge, skills and values needed in the Administration field for all business and non-commercial sectors and will facilitate access to, and mobility and progression within, education and training.
Qualifying learners could follow a career in:
The Further Education and Training Certificate in Information Technology: End User Computing is primarily developed and designed to meet the needs of Learners who require end user computing skills in all sectors of the economy, as End User Computing is an essential skill in any business today. The Qualification is designed to accommodate both learners in formal education and learners already employed. It aims to develop informed and skilled learners that can apply the acquired skills in any industry and should contribute towards improved productivity and efficiency in the workplace.
The need for the qualification was highlighted by an Information Technology sector study that was done and confirmed by ISETT SETA.
The Qualification at this level is foundational and generic, allowing maximum applicability in a range of sectors.
It will allow articulation into further qualifications in End User Computing or other Information Technology Qualifications, as well as entry into any other Further Education and Training where End User Computing is required.
The secondary purpose of this Qualification is to provide qualifying learners with advanced skills and knowledge required to undertake skilful tasks and also routine procedures using office technology. In addition, this will significantly enhance the learner`s prospects of gaining employment by also providing a solid grounding in basic computer skills required in today`s business environment.
This Qualification is also designed to meet the needs of those learners both employed or unemployed, who are already involved or wish to become involved in the field of Administration. Administration is an essential field of learning as Administration competencies apply to all industries and to many non-commercial ventures such as sports/recreation clubs, religious groups, etc. This means that there is an on-going need for skilled Administrative people to carry out these functions both in the commercial and non-commercial sectors. There is also a need to develop career paths in this field so as to offer people involved in Administration the opportunity to continue with a programme of life-long learning, which will make them knowledgeable and skilled employees with enhanced employment opportunities. This Certificate is a generic Qualification which offers Administrative and Computer knowledge and skills to learners who:
|LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING|
|It is assumed that learner accessing this Qualification are competent in:
Recognition of Prior Learning:
This Qualification may be achieved in part or completely through the Recognition of Prior Learning, which includes formal, informal and non-formal learning and work experience. The learner should be thoroughly briefed on the mechanism to be used and support and guidance should be provided. Care should be taken that the mechanism used provides the learner with an opportunity to demonstrate competence and is not so onerous as to prevent learners from taking up the Recognition of Prior Learning option towards gaining a Qualification.
If the learner is able to demonstrate competence in the knowledge, skills, values and attitudes implicit in this Qualification the appropriate credits should be assigned to the learner. Recognition of Prior Learning will be done by means of Integrated Assessment as mentioned above.
Access to the Qualification:
There is open Access to the Qualification. However, it is a requisite that learners should acquired language competencies and mathematical literacy competencies at NQF Level 3.
|RECOGNISE PREVIOUS LEARNING?|
|This Qualification is made up of a combination of learning outcomes from Fundamental, Core and Elective Components: 132 Credits.
Fundamental Component (56 Credits):
It is compulsory therefore for learners to do Communication in two different South African languages, one at NQF Level 4 and the other at NQF Level 3.
Core Component: 56 Credits.
Elective Component: 20 Credits.
|EXIT LEVEL OUTCOMES|
|1. Use effective communication skills within the workplace.
2. Use mathematics in real life and work situations.
3. Apply word processing skills in a GUI-based application.
4. Apply presentation skills in a GUI-based application.
5. Apply spreadsheet skills in a GUI-based application.
6. Apply electronic mail (e-mail) skills in a GUI-based application.
7. Apply Web Browser skills in a GUI-based application to search for and use information from the internet relating to customer service.
Critical Cross-Field Outcomes:
This Qualification addresses the following Critical Cross-Field Outcomes. A learner who obtains this Qualification can:
|ASSOCIATED ASSESSMENT CRITERIA|
|Associated Assessment Criteria for Exit Level Outcome 1:
Associated Assessment Criteria for Exit Level Outcome 2:
Associated Assessment Criteria for Exit Level Outcome 3
Associated Assessment Criteria for Exit Level Outcome 4:
Associated Assessment Criteria for Exit Level Outcome 5:
Associated Assessment Criteria for Exit Level Outcome 6:
Associated Assessment Criteria for Exit Level Outcome 7:
Assessment practices must be open, transparent, fair, valid, and reliable and ensure that no learner is disadvantaged in any way whatsoever.
This qualification is comprised of the following:
There are several ways in which these can be assessed:
> Competence checklist: Observation of performance.
> Competence checklist: Appraisal of a product.
> Practical assignments.
Learners will be required to take tests to show that they meet the knowledge requirements.
These assessments can take the following forms:
Learning, teaching and assessment are inextricably interwoven. Whenever possible, the assessment of knowledge, skills, attitudes and values shown in the modules will be integrated.
Assessment of communication, language, literacy and numeracy should be integrated as far as possible with other aspects and should use practical contexts wherever possible.
Where it is not possible to assess the learner in the workplace or on-the-job, simulations, case studies, role-plays and other similar techniques such as realistic working environment including real work timescales and pressures should be used to provide a context appropriate to the assessment.
During integrated assessments the assessor should make use of formative and summative assessment methods and assess combinations of practical, applied, foundational and reflexive competencies.
All learners are required to complete an externally set and marked examination in order to achieve the qualification.
Assessment should ensure that all outcomes and critical cross-field outcomes are evaluated.
|This Qualification and Unit Standards have been evaluated against, and are comparable to core knowledge and specialised knowledge elements found in the following International Qualifications Frameworks:
Furthermore input to the development of the qualification has been benchmarked against International sources, where the outcomes and assessment criteria, degree of difficulty and notional learning time has been compared, as described below.
For the core skills required, the following sources were referenced:
> Microsoft Office Word 2007.
> Microsoft Office Excel 2007.
> International Certifications.
> CBP Professional Certification.
> Microsoft Office Word 2007 Certificate.
> Microsoft Office Excel 2007 Certificate.
For constructing the qualification structure, the following sources were referenced:
This Qualification combines the NQF Levels principles and requirements, with Internationally accepted Knowledge Areas required in End User Computing, to address the specific needs of the South African environment.
|This Qualification articulates horizontally with the following Qualifications:
Vertical articulation is possible with the following Qualifications:
|CRITERIA FOR THE REGISTRATION OF ASSESSORS|
|The assessor must have completed:
|As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2012; 2015.|
|LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION:|
|PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION:|
|This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
|1.||CTU Training Solutions|
|2.||Information Technology Resource Centre|
|3.||Metanoia Ratings PTY LTD|