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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED QUALIFICATION THAT HAS PASSED THE END DATE: 

Occupational Certificate: Office Administrator: Public Service Administrator 
SAQA QUAL ID QUALIFICATION TITLE
91994  Occupational Certificate: Office Administrator: Public Service Administrator 
ORIGINATOR
Development Quality Partner - PSETA 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY NQF SUB-FRAMEWORK
PSETA - Public Service Sector Education and Training Authority  OQSF - Occupational Qualifications Sub-framework 
QUALIFICATION TYPE FIELD SUBFIELD
Occupational Certificate  Field 03 - Business, Commerce and Management Studies  Office Administration 
ABET BAND MINIMUM CREDITS PRE-2009 NQF LEVEL NQF LEVEL QUAL CLASS
Undefined  52  Not Applicable  NQF Level 05  Regular-ELOAC 
REGISTRATION STATUS SAQA DECISION NUMBER REGISTRATION START DATE REGISTRATION END DATE
Passed the End Date -
Status was "Reregistered" 		 SAQA 06120/18  2018-07-01  2023-06-30 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This qualification does not replace any other qualification and is not replaced by any other qualification. 

PURPOSE AND RATIONALE OF THE QUALIFICATION 
Purpose:
The purpose of this qualification is to prepare and equip Public Administrators with key skills and knowledge needed to effectively operate in the public sector. It is designed to prepare these learners on how to manage, organise, and analyse the effects of government policies, and to use business and statistical tools to solve public sector challenges in an ethical manner. Learners will develop skills in budgeting and conducting research.

The Occupational Certificate is aimed at enhancing the various key functional elements of the work of a Public Service Administrator, namely:
  • Planning - working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise.
  • Organising - the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective.
  • Staffing - the whole personnel function of bringing in and training the staff and maintaining favourable conditions of work.
  • Directing - the continuous task of making decisions and embodying them in specific and general orders and instructions and serving as the leader of the organisation.
  • Coordinating - the all important duty of interrelating the various parts of the work; OR the common thread that runs through all the activities of the organisation.
  • Reporting - keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself/herself and his/her subordinates informed through records, research, and inspection.
  • Budgeting - with all that goes with budgeting in the form of planning, accounting and control.

    Rationale:
    The need for effective and humanising public service delivery is manifested in key government policy and legal documents, including the Constitution of the Republic of South Africa (1996) and the White Paper on Transforming Public Service Delivery DPSA: 1997), amongst others. The Occupational Certificate: Office Administrator: Public Service Administrator seeks to provide for the needs of employees in the public sector with diverse qualifications, but who have or aspire to enter the managerial cadres. The qualification is characterised by its management-orientated approach as the duties of manager demand expertise that would normally not have been included in the undergraduate study.

    Further, the qualification incorporates the eight Batho Pele principles which were devised to guide the implementation of public service delivery. These principles are: consultation; setting standards; increase access; ensuring curtsey; providing information; openness and transparency; redress and value for money. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Entry Requirements:
  • NQF Level 4 qualification and/or equivalent experience in the public service.

    Recognition of Prior Learning (RPL):
    RPL for access to the external integrated summative assessment:
    Accredited providers and approved workplaces must apply the internal assessment criteria specified in the related curriculum document to establish and confirm prior learning. Accredited providers and workplaces must confirm prior learning by issuing a statement of results or certifying a work experience record.

    RPL for access to the qualification:
    Accredited providers and approved workplaces may recognise prior learning against the relevant access requirements. 
    		•

    RECOGNISE PREVIOUS LEARNING? 
    Y 

    QUALIFICATION RULES 
    This qualification is made up of the following compulsory Knowledge and Practical Skill Modules:

    Knowledge Modules:
  • Batho Pele Principles, NQF Level 5, 1 Credit.
  • Government System, NQF Level 5, 2 Credits.
  • Conditions of Service, NQF Level 5, 2 Credits.
  • Public Policies and Service Delivery, NQF Level 5, 3 Credits.
  • Public Service Communication and Administration, NQF Level 5, 2 Credits.
  • Programme and Project Management, NQF Level 5, 2 Credits.
  • Good Administration and Integrity in the Public Service, NQF Level 5, 2 Credits.
  • Developing and Managing Self and Others in the Workplace, NQF Level 5, 4 Credits.
  • Financial and Supply Chain Management, NQF Level 5, 3 Credits.
    Total number of credits for Knowledge Modules: 21.

    Practical Skill Modules:
  • Defining service delivery criteria for a specific work context, NQF Level 5, 2 Credits.
  • Building Service Delivery Partnerships and Communicating with Citizens, Stakeholders, and Co-workers, NQF Level 5, 1 Credit.
  • Administering and managing workplace outputs, NQF Level 5, 1 Credit.
  • Developing and Managing Human Resources, NQF Level 5, 2 Credits.
  • Administering and Managing Finance and Supply Chain Management, NQF Level 5, 3 Credits.
    Total number of credits for Practical Skill Modules: 9.

    This qualification also requires the following Work Experience Modules:
  • Apply Batho Pele principles as it relates to the Constitution, relevant policies and legislative frameworks to specific work role and service delivery context (Level 1-5), NQF Level 5, 4 Credits.
  • Applying Batho Pele principles as it relates to the Constitution, relevant policies and legislative frameworks to specific work role and service delivery context (Level 6-12), NQF Level 5, 4 Credits.
  • Building service delivery partnerships and communicating with citizens, stakeholders, and co-workers (Level 1-5), NQF Level 5, 1 Credit.
  • Building service delivery partnerships and communicating with citizens, stakeholders, and co-workers (Level 6-12), NQF Level 5, 1 Credit.
  • Managing workplace outputs (Level 1-5), NQF Level 5, 1 Credit.
  • Managing workplace outputs (Level 6-12), NQF Level 5, 1 Credit.
  • Manage people and self in the workplace, NQF Level 5, 2 Credits.
  • Apply value driven and appropriate financial and supply chain principles (Level 1-5), NQF Level 5, 4 Credits.
  • Apply value driven and appropriate financial and supply chain management principles (Level 6-12), NQF Level 5, 4 Credits.
    Total number of credits for Work Experience Modules: 22. 
    		•

    EXIT LEVEL OUTCOMES 
    1. The ability to apply Batho Pele principles to specific work role and service delivery context.
    2. The ability to build service delivery partnerships and communicate with citizens, stakeholders, and co-workers.
    3. The ability to manage workplace outcomes.
    4. The ability to manage human resources.
    5. The ability to manage finances and supply chain as it relates to work environment. 

    ASSOCIATED ASSESSMENT CRITERIA 
    Associated Assessment Criteria for Exit Level Outcome 1:
  • Relate Batho Pele principles to the Constitution, relevant policies and legislative frameworks.
  • Service delivery aspects of the learner's own work context is defined in terms of the Batho Pele principles.

    Associated Assessment Criterion for Exit Level Outcome 2:
  • Define partnerships with citizens, stakeholders, and co-workers that are required for service delivery.

    Associated Assessment Criterion for Exit Level Outcome 3:
  • Discuss the key aspects related to management of workplace outputs.

    Associated Assessment Criterion for Exit Level Outcome 4:
  • Key aspects of management of human resources are explained.

    Associated Assessment Criterion for Exit Level Outcome 5:
  • Financial and supply chain principles as they relate to the level of responsibility of the learner are explained.

    Integrated Assessment:
    An external integrated summative assessment, conducted through the relevant QCTO Assessment Quality partner is required for the issuing of this qualification. The external integrated summative assessment will focus on the Exit Level Outcomes and Associated Assessment Criteria. The external assessment will be conducted by means of a written assessment providing the learner with a number of scenarios in which knowledge and related skills need to be applied in an integrated manner. 
    		•

    INTERNATIONAL COMPARABILITY 
    Similar programmes in the following countries were analysed and were found to have similar standards to those in this qualification:
  • Republic of Uganda.
  • Lagos State Government.
  • Kenya Public Service.
  • Canadian Public Service.
  • State Government of Massachusetts in the USA.
  • New Zealand Public Service Commission.

    The following subjects were in the induction programmes of all the above mentioned counties:
  • The greater government/political environment.
  • The vision, ideals and objectives of governments.
  • How government functions.
  • Key legislature and policies.
  • People-people skills and relations.
  • Government expectations (relating to ethical conduct and the values of public servants).
  • Financial and supply chain management practices.

    The focus of the current qualification compares favourably with similar international induction - related qualifications. 
    		•

    ARTICULATION OPTIONS 
    This qualification articulates horizontally with:
  • ID 49554: National Diploma in Public Finance, Management and Administration, NQF Level 5.
  • ID 84226: National Certificate in Management and Administration, NQF Level 5.

    This qualification articulates vertically with:
  • ID 35958: Diploma in Office Administration, NQF Level 6.
  • ID 83467: Diploma in Public Management and Administration, NQF Level 6.
  • ID 67512: National Diploma in Public Administration, NQF Level 6. 
    		•

    MODERATION OPTIONS 
    N/A 

    CRITERIA FOR THE REGISTRATION OF ASSESSORS 
    Accreditation of providers will be done against the criteria as reflected in the relevant curriculum on the QCTO website. 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this qualification was Reregistered in 2015. 

    NOTES 
    Qualifying for external assessment:
    In order to qualify for the external summative assessment learners must have a copy of a completed and signed Statement of Work Experience for the relevant appointment level (1-5 or 6-12) as well as proof of successful completion of all the Knowledge and Practical Skill modules. 

    LEARNING PROGRAMMES RECORDED AGAINST THIS QUALIFICATION: 
     
    NONE 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS QUALIFICATION: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. National School of Government (NSG) 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.