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SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide long distance coach/bus services 
SAQA US ID UNIT STANDARD TITLE
10957  Provide long distance coach/bus services 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2006-06-29  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-06-29   2010-06-29  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
123252  Provide long distance coach/bus services  Level 3  NQF Level 03  10   

PURPOSE OF THE UNIT STANDARD 
The Learner will be capable of:

Conveying long distance coach/bus passengers in safety and comfort. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
What the Learner should know and be able to do, before starting this unit:
  • ABET IV English Literacy
  • ABET II Numeracy
  • Successful completion of the units:
    'Operate a Rigid Vehicle';
    'Obtain and Communicate Transport Operational Information';
    'Foster and Maintain Customer Relations'. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare the coach/bus, documentation and ancillary equipment for the journey. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Documentation required for the trip or shift is completed according to organisational and legal requirements. 
    ASSESSMENT CRITERION RANGE 
    Documentation could include but is not limited to passenger lists and manifests, luggage receipts and claims, pre-negotiated agreements, galley inventory, trip journals, cross-border permits, log books, client questionnaires, quality control checklist (amenities), driving licences and professional driving permits, accident-, incident- and inspection reports, fuel- and service orders and costing/expenditure sheets.
     

    ASSESSMENT CRITERION 2 
    2. Equipment is verified, installed or tested according to manufacturer's specifications and organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Equipment includes air-conditioning, public address and sound systems, video players and monitors, auxiliary power supply units, on-board entertainment movies and sound recordings, fire extinguishers, warning triangles, blankets, first aid kits, radios, cell phones, luggage compartments and/or trailer, toolkits and spares.
     

    ASSESSMENT CRITERION 3 
    3. Saloon amenities and equipment benefiting passengers are inspected for operation, safety and comfort according to manufacturer's and organisational specifications. 
    ASSESSMENT CRITERION RANGE 
    Amenities and equipment include passenger seating, blinds and curtains, individual ventilation, lighting, sound and service controls, safety belts and on-board promotional material, galley amenities for cold storage, refreshment preparation, serving and cleaning, toilet operation, paper, ventilation, air freshening, maintenance and chemicals.
     

    ASSESSMENT CRITERION 4 
    4. Passenger comfort, hygiene, entertainment and refreshment provisions are loaded, verified against inventory and stored in accordance with health and hygiene requirements, provider specifications and organisational policies. 
    ASSESSMENT CRITERION RANGE 
    Passenger provisions include personal comfort and entertainment packs, pre-packed or self-serve refreshments, disposable or re-usable crockery and utensils.
     

    SPECIFIC OUTCOME 2 
    Collect passengers from arrival points and deliver them at destinations. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Demonstrate ability to select the most suitable route to and between destinations according to trip or transfer instructions. Route selection is done in line with organisational guidelines. 
    ASSESSMENT CRITERION RANGE 
    Destinations include hotels, airports, harbours, stations, tourist attractions and specified venues.
     

    ASSESSMENT CRITERION 2 
    2. Coach/bus is parked and secured within designated or reserved areas in accordance with legal and organisational requirements and prepared for boarding or off-loading with demonstrated consideration of security and convenience factors. 
    ASSESSMENT CRITERION RANGE 
    Factors include proximity to main pedestrian entrances, access to luggage compartments and ease of conveyance and loading, security of parked and unattended coach/bus.
     

    ASSESSMENT CRITERION 3 
    3. Tour group is identified efficiently and trip instructions and authorisations confirmed according to organisational policies. 

    ASSESSMENT CRITERION 4 
    4. Correct and appropriate identification procedures to be utilised at reception and information desks, areas and services, passenger customs exit and arrival points, e.g.: sign boards with organisational names and logo's, tour group names, coach/bus destination or personal identifiers. 

    SPECIFIC OUTCOME 3 
    Drive the coach/bus with specific attention to safety and comfort. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Demonstrated ability to drive the vehicle according to organisational standards with full consideration of the following factors:
  • Safety factors: Stopping only at points included on itinerary; passenger door only opened and closed when completely stationary; luggage and emergency doors fully secured, attachment of luggage trailer confirmed, loading of coach and trailer restricted to design and legal limit of the vehicles.
  • Comfort factors: Acceleration and deceleration forces applied gradually; Cornering speeds maintained within comfort levels; Moving off only when passengers are seated or standing securely. 
    		•

    ASSESSMENT CRITERION 2 
    2. Learner is able to describe the indicators of passenger distress caused by unacceptable driving or amenity deficiencies and the actions to be implemented to rectify this. 

    SPECIFIC OUTCOME 4 
    Receive and deliver luggage. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Luggage is identified correctly, labelled, recorded and loaded in accordance with organisational policies. 
    ASSESSMENT CRITERION RANGE 
    Luggage includes personal luggage, consumables, curios, sport-, camping- and infant equipment and equipment for disabled persons.
     

    ASSESSMENT CRITERION 2 
    2. Luggage is accepted as per allowances; excess luggage accepted as per organisational condition; prohibited items refused as per legislation and fragile or valuable items handled according to customer instructions or organisational guidelines. 

    ASSESSMENT CRITERION 3 
    3. All information on documentation is complete, accurate, comprehensive and legible. 
    ASSESSMENT CRITERION RANGE 
    Luggage receipts, labels, excess payment receipts and returns, luggage claims and complaints.
     

    ASSESSMENT CRITERION 4 
    4. Luggage handling procedures and conditions of carriage are adhered to, off-loaded and returned to passengers or handed to porter services and labelled for delivery in accordance with organisational policies. 

    ASSESSMENT CRITERION 5 
    5. Coach/bus is checked for lost or misplaced luggage, lost or misplaced luggage is put in safekeeping and safe return arranged according to organisational policies. Luggage problems are addressed and resolved as soon as possible with the service being consistent, reliable and helpful. 

    SPECIFIC OUTCOME 5 
    Assist passengers with reservations, and arrival-, checking in- and departure procedures. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    As added value service learner is able to describe procedures to assist passengers in making or confirming hotel-, restaurant-, theatre- or personal service reservations and to measure the value of this service. 

    SPECIFIC OUTCOME 6 
    Complete journey and operational information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. All information on documentation is complete, accurate, comprehensive and legible. 
    ASSESSMENT CRITERION RANGE 
    Passenger lists and manifests, luggage returns, journey deviations and unusual occurrences report, quality control checklists, customer feedback reports, galley inventory consumption, trip journals and reports.
     

    ASSESSMENT CRITERION 2 
    2. Information is submitted on time and in accordance with organisational policies. 

    ASSESSMENT CRITERION 3 
    3. Information affecting the journey is communicated according to organisational requirement. 
    ASSESSMENT CRITERION RANGE 
    Unusual passenger requests, saloon amenity shortages or failures, route deviations and delays, breakdowns, vehicle defects and accidents.
     

    ASSESSMENT CRITERION 4 
    4. Operational information on documentation is complete, accurate, comprehensive and legible. 
    ASSESSMENT CRITERION RANGE 
    Customer quality reports, incident reports, accident reports, inspection reports, tachograph and other monitoring devices.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and moderation process and criteria to be established by the relevant education and Training Quality Assurer. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Organisational guidelines and policies on:
  • Route selection criteria and process.
  • Luggage carriage and delivery systems.
  • Coach provisioning and quality assurance systems.
  • Coach and content security procedures.
  • Long distance operating procedures.
  • Lost luggage procedures.

    2. Legal requirements on:
  • Legal carrying capacities, emergency equipment and entry and escape provisions on passenger vehicles.
  • Reserved and limited parking for buses and coaches.

    3. Manufacturer's specifications on saloon amenities and equipment. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems in selecting routes and solving lost luggage problems. 

    UNIT STANDARD CCFO WORKING 
    Perform in group or team context as leader and guide of tour groups. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage self in maintaining quality of service. 

    UNIT STANDARD CCFO COLLECTING 
    Evaluate information in informing customers and superiors. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate with customers and report within organisation. 

    UNIT STANDARD CCFO SCIENCE 
    Apply technology in hotel-, restaurant- and flight reservation on-line systems. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in marketing of services. 

    UNIT STANDARD CCFO CONTRIBUTING 
    Develop self towards adding value through better advice and guidance on the identification and satisfaction of tourist needs. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 123252, "Provide long distance coach/bus services", Level 3, 10 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  13716   National Certificate: Professional Driving  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2006-06-29  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Training Centre 
    2. Algoa Bus Company 
    3. Bidvest Panalpina Logistics (BPL) 
    4. Buscor 
    5. Golden Arrow Bus Services_pty Ltd 
    6. He and She Driver Training Centre 
    7. Inkqubela Consultants 
    8. Intercape Mainliner 
    9. Learncorp 
    10. Learning Exchange Pty (Ltd) 
    11. Makwedeng Training 
    12. Maliwa Investment (Pty)Ltd 
    13. NOSA LOGISTICS PTY LTD 
    14. Phephani Learnerships cc 
    15. PPLE Group Pty Ltd 
    16. Primeserv Corporate Solutions (Pty) Ltd 
    17. PUTCO Limited 
    18. PUTCO Pty Ltd 
    19. SA Maritime School and Transport College 
    20. SPINA Consultancy cc Cape Town 
    21. THABO Training and Services 
    22. TIESPRO (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.