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SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Manage electronic mail in a business environment 
SAQA US ID UNIT STANDARD TITLE
114984  Manage electronic mail in a business environment 
ORIGINATOR
SGB Insurance and Investment 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Finance, Economics and Accounting 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  2 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
This Unit Standard requires learners who use e-mail in a business environment.

The qualifying learner is capable of:
  • Explaining etiquette, conventions and compliance issues relating to electronic communications.
  • Organising and setting parameters for a mailbox.
  • Using an electronic communication system to send and receive mail.
  • Managing the messages in an electronic mail facility on a workstation. 
    		•

    LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    Learners should
  • Hold a GETC or equivalent qualification; or
  • Be competent in Communication and Mathematical Literacy at NQF Level 2 
    		•

    UNIT STANDARD RANGE 
    The typical scope of this Unit Standard is:
  • Ethical issues include, but are not limited to, confidentiality, impact on brand, sending personal e-mails, chain letters and spam.
  • Legal issues include, but are not limited to, the status of mail.
  • E-mail capabilities include, but are not limited to, file sizes, language and other content and file types.
  • Options and tools include, but are not limited to, auto sign, rules, toolbars, time zones, open attachments, proxy, archives, permissions, send and delete options, set priority, spell check and emptying the deleted folder when exiting.
  • Use of the address book includes, but is not limited to selecting an address, adding to the address book, creating a distribution list (group) selecting a group from the address book.
  • Creating a message includes, but is not limited to, addressing internal and external communications, add, copy, blind copy, group, marking and tracking a message.
  • Housekeeping functions include, but not limited to, deleting, moving, saving attachments, save as, archiving, clearing the deleted folder, printing and copying.
  • Inserting attachments includes, but is not limited to, attaching files using the button, file menu, within an application and using Winzip to compress files.
  • Ways of responding to messages include, but are not limited to, reply, reply all, reply with original text, reply with no original text and printing.
  • The use of default folders include, but are not limited to, default folders inbox, sent, delete, draft notes, task, create a folder in personal folders. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain etiquette, conventions and compliance issues relating to electronic communications. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The electronic communications policy of an organisation is interpreted and applied to business practice. 

    ASSESSMENT CRITERION 2 
    Ethical issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 3 
    Legal issues relating to electronic communications are identified and applied to a business environment. 

    ASSESSMENT CRITERION 4 
    The e-mail capabilities and limitations of an organisation's electronic communication system are identified and an indication is given of how these filters affect the use of the system. 

    ASSESSMENT CRITERION 5 
    Security features on an organisation's electronic communication system are identified in relation to user access. 

    ASSESSMENT CRITERION 6 
    The consequences of viruses for an electronic communication system are explained and an indication is given of how to deal with viruses and identify hoaxes. 

    SPECIFIC OUTCOME 2 
    Organise and set parameters for a mailbox. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of the address book is demonstrated for communication in a business environment. 

    ASSESSMENT CRITERION 2 
    The options and tools in an electronic communication system are explored and set for individual preferences in a business environment. 

    SPECIFIC OUTCOME 3 
    Use an electronic communication system to send and receive electronic mail. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The language conventions of electronic communications are compared to the conventions of verbal and written communication for different audiences and purposes. 

    ASSESSMENT CRITERION 2 
    Different ways of inserting attachments onto an email message are demonstrated and an indication is given of when each is appropriate. 

    ASSESSMENT CRITERION 3 
    An electronic message is created and sent for a specific purpose. 

    ASSESSMENT CRITERION 4 
    A message is opened following the necessary precautions. 

    ASSESSMENT CRITERION 5 
    Various ways of responding to a message are demonstrated for an individual and a group. 

    ASSESSMENT CRITERION 6 
    The importance of H text, Rich text and Plain text is explained with examples. 

    ASSESSMENT CRITERION 7 
    Different e-mail formats are demonstrated including the application of a signature. 

    SPECIFIC OUTCOME 4 
    Manage the messages in an electronic mail facility on a workstation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The use of default folders is explained and personalised folders are set up for filing purposes. 

    ASSESSMENT CRITERION 2 
    Housekeeping functions are demonstrated to manage the filing system. 

    ASSESSMENT CRITERION 3 
    Spam and junk mail are identified and deleted according to company procedures. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    This Unit Standard will be internally assessed by the provider and moderated by a moderator registered by a relevant accredited ETQA or an ETQA that has a Memorandum of Understanding with the relevant accredited ETQA. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    N/A 

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO ORGANISING 
    The learner can manage him/herself and his/her activities by managing the messages in an electronic mail facility on a workstation. 

    UNIT STANDARD CCFO COMMUNICATING 
    The learner can communicate effectively in explaining etiquette, conventions and compliance issues relating to electronic communications. 

    UNIT STANDARD CCFO SCIENCE 
    The learner can use technology effectively using an electronic communication system to send and receive electronic mail. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    N/A 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  49089   National Certificate: Financial Services  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Fundamental  49092   Further Education and Training Certificate: Furniture Making  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  FPMSETA 
    Elective  48783   National Certificate: Financial Services  Level 2  NQF Level 02  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  49772   National Certificate: Archaeology  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2012-06-30  CATHSSETA 
    Elective  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  49256   Further Education and Training Certificate: Counselling  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  HW SETA 
    Elective  49649   Further Education and Training Certificate: Long-term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  INSETA 
    Elective  57898   Further Education and Training Certificate: Printing and Manufacture of Packaging  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2015-06-30  FPMSETA 
    Elective  66609   Further Education and Training Certificate: Retail Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Elective  66610   Further Education and Training Certificate: Short Term Insurance  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-07-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
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    5. Action4 
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    7. Africa Learn (Pty) Ltd 
    8. Afrika Tikkun NCC 
    9. All Nation Group Five Trading and Projects 
    10. Amadi Institute of Management And Technology (Pty) Ltd 
    11. Amilak Training Center 
    12. Angie Technologies 
    13. Answer The Call Skills and Entrepreneurship 
    14. ASMO INSTITUTE OF BUSINESS AN 
    15. Aspirations Communication Training CC 
    16. Assured Vocational Skill Institute 
    17. ATTI (Advanced Technonogy Training Institute) 
    18. ATTI IT SOLUTIONS (Bloemfontei 
    19. ATTI Nelspruit Pty Ltd 
    20. Atvance Institute (Pty) Ltd 
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    38. College Africa Group (Pty) Ltd 
    39. Columbus Consulting Pty Ltd 
    40. Common Vision Young Specialist Trading cc 
    41. CompEd IT Training 
    42. COMPUSTEPS COLLEGE (PTY) LTD 
    43. CSL Accountants 
    44. CYBER-CITY IT SOLUTIONS 
    45. DC Academy (PTY)LTD 
    46. De Vries Management & Training Services cc 
    47. Decade Pulse (Pty) Ltd 
    48. Dee's Training (Pty) Ltd 
    49. Delight Computer Training 
    50. Eagle Computer Training 
    51. Eagle High IT Training 
    52. EAST LONDON MANAGEMENT INSTITUTE 
    53. Eastern Cape Academy of Technology 
    54. ED-U Options Academy 
    55. Ekasi IT Solutions Centre 
    56. Ekurhuleni Artisans and Skills Training Centre Pty Ltd 
    57. Elangeni Training Institute 
    58. Elchees Software Solutions 
    59. Emalahleni Institute of Techno 
    60. Enter on Stilts 
    61. Esayidi FET College - Central Office 
    62. Eshybrand Pty Ltd 
    63. EYETHU NATIONAL COMPUTER COLLEGE PTY LTD 
    64. Faisit (Pty) Ltd 
    65. Finweb Business Consultancy 
    66. Foster-Melliar (Pty) Ltd 
    67. Fourways Private College 
    68. Furniture World Training Centre 
    69. Futurekids SA (Fochville) 
    70. Genii Institute PTY LTD 
    71. Gert Sibande FET College 
    72. Gigimo Tourism Academy 
    73. Global Institute for Capacity 
    74. Greater Tzaneen Community Foundation 
    75. Growth Management Consulting cc 
    76. Gurandbuilt Management Development 
    77. HAVOHEJ CONSULTANCY 
    78. Hazyview Computer College 
    79. HILLCROSS BUSINESS SCHOOL (PTY 
    80. Hlanganani ICT (Pty) Ltd 
    81. HLUVUKA TRAINING AND CONSULTING 
    82. Home of Compassion/Grace Ministries 
    83. HUAWEI Technologies Africa (PTY) LTD 
    84. iCollege College 
    85. Ikusasa Technology Solutions 
    86. Ikusasalethu Youth Development Project NPC 
    87. iLearn Corporate Services PTY LTD 
    88. Imbizo Training and Development Consultants Cc 
    89. Information Technology Resource Centre 
    90. Inqubeko Institute (Pty) Ltd 
    91. Inter-Coastal Business & Property Services cc 
    92. Inyathi Visions 
    93. IT Academy 
    94. IT-HI-Q Training (PTY) Ltd 
    95. Iyam Training Services 
    96. Jeppe College of Commerce and 
    97. K Boneng Consulting Services P 
    98. K Centre Business Enterprise (PTY) LTD 
    99. Keep The Dream 285 
    100. Keybase Training Solutions Cc 
    101. King Sabata Dalindyebo TVET College 
    102. KN Training Specialist 
    103. KT Mobile Services 
    104. Kundani Trading 
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    109. LIMPOPO COMPUTER COLLEGE BK 
    110. LINDAMAHLE MANAGEMENT SYSTEMS (PTY) LTD 
    111. Longata Consultant 
    112. Loomee Group 
    113. LYFE COMPUTER TECHNOLOGIES (PTY) LTD 
    114. Makhophila Training 
    115. Masakhane Training and Consult 
    116. Mash Computer Training 
    117. MBOWA COLLEGE PTY LTD 
    118. Metanoia Ratings PTY LTD 
    119. MMELA VILLAGE TECHNOLOGIES (PT 
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    122. Mogapi Education Group (Pty) Ltd 
    123. Moripe Business Training and C 
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    125. Motlhamme Executive Management 
    126. Moving Ahead Development Agenc 
    127. MP Avuxeni Computer Academy 
    128. Mpande Technologies cc 
    129. Mthonyama Technologies cc 
    130. Mufuka Business and Technical 
    131. Musengavhadzimu Media 
    132. Nape Angwato Trading 
    133. Natfin Holdings Pty Ltd 
    134. NBC Technologies 
    135. NCC - Vereeniging 
    136. NCM Computer and Business Academy 
    137. Ndulita Solutions 
    138. New Link Computer Skills 
    139. Ntamunde Investment 
    140. Ntandokazi Holdings Pty Ltd 
    141. NW Avuxeni Computer Academy 
    142. Nyankwavi Inverstment 
    143. Nyathela Business College 
    144. Nyelati Trading Enterprise 
    145. Olrich Home of Technology 
    146. On the Ball College Pty ltd 
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    150. Peo Entle HIV Wellness Management and Youth Skills Development NPO 
    151. Pioneer Business Consulting 
    152. Polokwane Technology Institute (Pty) Ltd 
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    154. Priha Projects Pty Ltd 
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    158. QUARPHIX (PTY) LTD 
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    161. Redefine Human Capital (PTY) L 
    162. Richfield Graduate Institute of Technology Pty Ltd 
    163. Ripple Effect 4 (Pty) Ltd 
    164. Rostec Technical FET College (Pty) Ltd 
    165. Sabile Human Resources Consult 
    166. SANDM IT TRAINING (PTY) LTD 
    167. SED Computer Academy 
    168. Sesk Facilitation Development (PTY) LTD 
    169. Silulo Ulutho Technologies 
    170. Sisekelo Sustainability Institute 
    171. Sivile Housing Association RSA 
    172. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    173. SOUTH AFRICAN CORPORATE TRAINING ASSOCIATION (PTY) LTD 
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    175. SPLS Consultants (Pty) Ltd 
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    177. Success Christian Training Cen 
    178. Succinct Investments (Pty) Ltd 
    179. SUPREME ICT CONSULTANTS 
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    196. Tsima Consulting Development S 
    197. TSP COLLEGE 
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    200. Ukwazi Academy and Corporate S 
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    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.