SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2015-07-01  2018-06-30  SAQA 10105/14 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2019-06-30   2022-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    UNIT STANDARD NOTES 
    This unit standard has replaced 7571, which was " Demonstrate the ability to use electronic mail software to send and receive messages", Level 2, 3 Credits.

    Definitions:
  • "Internet" refers to a global network connecting millions of computers. More than 100 countries are linked into exchanges of data, news and opinions.
  • "E-Mail" and Email both refer to the same facility and are used interchangeably in this unit standard, with the same meaning.
  • "Web Browser" refers to a software application used to locate and display web pages. The two most popular browsers are Netscape Navigator and Microsoft Internet Explorer. Both of these are graphical browsers, which means that they can display graphics as well as text.

    This unit standard is not suitable for assessment by simulation.

    Common GUI functions like printing, using a pointing device and using the HELP facility are covered in a generic unit standard (ID 117902) and should be assessed as part of the mentioned standard.

    Possible laws applicable to this standard could include acts like Access to Information Acts; Copyright Acts, Constitution of the Country being assessed in.

    Abbreviations:
  • PC - Personal computer.
  • CD - Compact disk.
  • GUI - Graphical User Interface.
  • LAN - Local area network.
  • ISP - Internet Service Provider. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2018-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2018-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2018-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2018-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. 4U 
    3. Abetech 
    4. Abongile Computer Co-operative Limited 
    5. Academy of Business and Computer Studies- PTA 
    6. Academy of Guilds ''design in the making'' 
    7. Academy of Learning IT 
    8. Act of Grace 97 
    9. Acts Bridges Community Development Programme 
    10. Added Advantage Academy (Durban) 
    11. Addskills 
    12. Affirmations Training 
    13. Agattu Trading 273 (Pty) Ltd 
    14. Anderson College (Pty) Ltd 
    15. Aspirations Communication Training CC 
    16. Associated Computer Solutions Pty Ltd 
    17. Awona Technologies cc 
    18. Azanian Training Institute (Pty) Ltd 
    19. Bantsho Marketing & Management Strategies 
    20. Believers Care Society 
    21. BESEK COLLEGE 
    22. Best Information Solutions 
    23. Beyond Basic Learning 
    24. Bhekuza Leadership Academy (Pty) Ltd 
    25. Bill Dos Be Connected 
    26. Blazing Moon Corporate Training (Pty) Ltd 
    27. Bokamoso Competence (Pty) Ltd 
    28. Boland College 
    29. Bonalesedi Computer Training 
    30. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    31. Bright Idea Projects 2082 CC 
    32. Broad Spectrum Training Div 
    33. Broadband College of Technology 
    34. Buhlebuyeta Training and Consulting 
    35. Bulamahlo Telecentre 
    36. Calandra Trading 523(PTY) 
    37. Calicom Trading 215 (Pty) Ltd 
    38. Cape Information Technology Initiative 
    39. Cape Town Society for the Blind 
    40. Careers IT 
    41. Careers IT (Pty) Ltd 
    42. Certified Workforce Trainers cc. 
    43. Claas Illustration 
    44. College of Cape Town - City Campus 
    45. Come Again Printing Services cc 
    46. Commerce and Computer College of South Africa 
    47. Community Shakers Cc 
    48. CompEd IT Training 
    49. Compus training institution 
    50. Computers 4 Kids 
    51. CREATIVE MINDS - RANDBURG 
    52. Creative Minds Brackenfell 
    53. Creative Minds Vredenburg 
    54. Creative Minds Worcester 
    55. Creative Minds: Graaff-reinet 
    56. Critical Skills Training 
    57. CYBER MINDS (PTY) LIMITED 
    58. Daily Training Cc 
    59. Dantall 
    60. Das Information Technology College 
    61. DESTO (PTY) LTD 
    62. Diepsloot Youth Projects 
    63. Ditlotlo Trading Enterprise Cc 
    64. DR BA Mthethwa College 
    65. DVG Property (Pty)Ltd 
    66. Dynamix Computer Training Centre 
    67. Eagle Computer Training 
    68. Eagle High IT Training 
    69. Edu-Fix Training Institute (Pty) Ltd 
    70. Egsibit Training and Development 
    71. Ekukhanyeni Community Development Centre 
    72. Ekurhuleni Computer College 
    73. Fakazani Management Services 
    74. Falcon Business Institute (Pty) Ltd 
    75. Fatlhogang Housing & Services Primary Co-Op Ltd 
    76. Fosuitektel Computer Training Institute 
    77. Four Stars Communication 
    78. Funanani Computer Centre 
    79. Futurevista cc 
    80. Gabasega Consulting and Training Centre 
    81. Gateway Academy and Training College (Pty) Ltd 
    82. GDE Science Education Centre 
    83. Gegana Computer Academy and Business Solutions cc 
    84. Gijima Ast 
    85. Giyatu Computers 
    86. Golden Step Campus (Pty) Ltd. 
    87. Great Height IT College 
    88. Great North Skills Training Centre 
    89. Green World Training College cc 
    90. Hascow Project Management and Services 
    91. Holy Cross Computer Training College 
    92. ICALC SOLUTIONS CC 
    93. Igugulesizwe Projects NGO 
    94. Ikageng Technologies Co-operative 
    95. iLearn Training PTY LTD 
    96. Imbumba Technologies and Communications (Pty) Ltd 
    97. Imvana Training College 
    98. Infinity Deals CC 
    99. Information Technology Resource Centre 
    100. INTEGRATED TRAINING SOLUTIONS 
    101. Inyanga Trading 415 (PTY) Ltd 
    102. IQRA Computer Institute of Excellence 
    103. iSolve Business Solutions (Pty) Ltd 
    104. IT Solution on the Moving Edge CC 
    105. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    106. Itireleng Computer 
    107. Jonda Learnership Academy 
    108. Kaelo Computer Training cc 
    109. Keybase Pretoria 
    110. Keybase Training Solutions Cc 
    111. Kezla Investments 
    112. Khombindlela Skills Development Centre 
    113. Khuphulanani Training Institute (Pty) Ltd 
    114. KNOWLEDGE RESOURCE GROUP COLLEGE 
    115. KOLRYK 
    116. Konani Training and Development Institute (Pty) Ltd 
    117. Kondi Computer Training 
    118. Kuhle Projects Cc 
    119. Kumani Computer College 
    120. Kundi Computer Training Centre 
    121. Kwahlwa Kwasa Multimedia Centre 
    122. Leading Edge Business Solutions (Pty) Ltd 
    123. Leanco Business Services & Training Centre CC 
    124. Lephalale Core Skills Academy (Pty) Ltd 
    125. Leseding Computer Systems (Pty) Ltd 
    126. LGIT Smart Solutions 
    127. Li Hills Training College (Pty) Ltd 
    128. Limco Consulting and management (Pty) Ltd 
    129. Limptech Computer Training Centre 
    130. LMoss Trading cc 
    131. Loja Trading cc 
    132. Lompec Commercial Centre 
    133. M-cot Corporate Training 
    134. Magnifica (Pty) Ltd 
    135. Makau Tours and Skills Development 
    136. Malope IT Solutions 
    137. Mamelodi Community Information Services 
    138. Masana Brainstorm 
    139. Mash Computer Training 
    140. Mason Call Centre Solutions CC 
    141. Mass Computer Training And Printers 
    142. Masungulo Electronics And It Solutions 
    143. MEGRO LEARNING LOWVELD 
    144. Mendi Consulting Services (Pty) Ltd 
    145. Mini Academy (Pty) Ltd 
    146. Mmashiko Community Projects 
    147. Mokk Consultants Cc 
    148. Mont De Dieu 
    149. Mosadikago Trading Cc 
    150. Moshi Computer College 
    151. Mourema Computer Training Centre 
    152. MPACT 
    153. Mpande Technologies cc 
    154. MSTC Business College 
    155. National Computer College Carletonville 
    156. NCM Computer and Business Academy 
    157. Ndabezitha Life Skills Training Institute 
    158. Nduku Information Tech Services 
    159. Neo Technologies (pty) Ltd 
    160. New Africa Higher Education Academy 
    161. New Arizona Communications & Training 
    162. New Life Computer College 
    163. New Link Computer 
    164. Ngubeni and IT Trading and Projects 
    165. Nicoflora Computers & PC Engineering (Pty) Ltd 
    166. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    167. NZ Business and Technology Training 
    168. ODU COMPUTER SKILL TRAINING CENTRE 
    169. On the Ball Computers 
    170. Options In Training (Pty) Ltd 
    171. Osma Computer Training & Printing 
    172. PC Training & Business College 
    173. Peak Training Hazyview 
    174. Pelox Trading 62 T/A NBCC Staff Solutions 
    175. Perfect Graphic Art & Design 
    176. Phangami Technologies 
    177. Phokophela Investment Holdings (Pty) Ltd 
    178. Pillays Computer and Careers 
    179. Power rush trading 6 
    180. Presentation Software Training 
    181. Prestige Academy (Pty) Ltd 
    182. Prime -Tec Computer Centre 
    183. Procomp Computer Services cc 
    184. Progressive College of Technology (Pty) Ltd 
    185. Prompt It Solutions 
    186. Pz Security Services (pty) Ltd 
    187. Quantum Career Development (PTY) LTD 
    188. Rainbow Nation Skills Development (Pty) Ltd. 
    189. Regent-Computer 
    190. Rivoni Training N Communications 
    191. Ropzide Training Centre 
    192. Rorisang Computer (Pty) Ltd 
    193. Rotondwa Communit Development Projects 
    194. SABHIBA Computer Training 
    195. Sankin Computer Training CC 
    196. SEBATA Institute of Consulting and Development 
    197. Security and Property Services Cc 
    198. Sed General Trading Enterprise 
    199. Sello's Computer Institute 
    200. Setlagole Telecentre 
    201. Shuma Computer Training Centre 
    202. Silulo Ulutho Technologies 
    203. Silver Solutions 940 
    204. Simlau Biztec Academy 
    205. Sivile Housing Association RSA 
    206. Siyabonga Multi - Purpose Centre 
    207. Siyaloba Training Academy 
    208. Skills House (Pty) Ltd 
    209. Sonke Technologies 
    210. South Africa Advanced Skills Institute (Pty) Ltd 
    211. SOUTH AFRICAN NATIONAL COUNCIL FOR THE BLIND 
    212. St Austins College (Pty) Ltd 
    213. Success Christian Training Centre 
    214. Sunset beach trading 433 cc 
    215. T Mabuya & Associates (Pty) Ltd 
    216. Take Note Trading 700 cc 
    217. Targagenix Training Center (Pty) Ltd 
    218. Technology Corporate Management (Pty) Ltd 
    219. Terrantshonga General Trading 
    220. Terry Computer Services 
    221. Thalita Koume Directions (Pty) Ltd 
    222. The e-Junction cc 
    223. The Orbital ICT Centre Cc 
    224. The Ulwazi Computer Training Center 
    225. Thekwini Technologies 
    226. Tiso Coaching Services 
    227. Titan Trade Technologies (Pty) Ltd 
    228. Toli Computer School and Other Services 
    229. Toppro Training 
    230. Torque Technical Computer Training (Pty) Ltd 
    231. Tshiredo Training Academy Cc 
    232. Tshwane North College for FET - Mamelodi Campus 
    233. TSS MANAGED SERVICES (PTY) LTD 
    234. Tumelo Education and Training 
    235. Turfloop Training Services Cc 
    236. Victory Ticket 580 cc 
    237. Virtual Afrika Business Solutions cc 
    238. VR Computers 
    239. Vukani Solutions 
    240. Vuthlari Marketing Consulting 
    241. Wise Training Centre 
    242. Work Skills Resources 
    243. WW.IT-IQ Training & Solutions 
    244. Xantium Trading 304 
    245. Xtensive ICT Academy (Pty) Ltd 
    246. Xylo Trading (Pty) Ltd 
    247. Youmessi Trading cc 
    248. Young Angels Centre for Technology 
    249. Youth Life Skills Development 
    250. Zealot Business College cc 
    251. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.