SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR ORIGINATING PROVIDER
SGB Computer Sciences and Information Systems   
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2015-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2015-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 4U 
    2. Abetech Computer Related Services 
    3. Academy of Business and Computer Studies- PTA 
    4. Academy of Guilds ''design in the making'' 
    5. Academy of Learning IT 
    6. Added Advantage Academy (Durban) 
    7. Addskills 
    8. AGB Mathe Business Services 
    9. Angie Technologies (Pty) Ltd 
    10. Associated Computer Solutions Pty Ltd 
    11. AUM IT Solutions 
    12. Avuxeni Computer Academy 
    13. Awona Technologies cc 
    14. Basfour 2730 (Pty) Ltd 
    15. Believers Care Society 
    16. BESEK COLLEGE 
    17. Best Information Solutions 
    18. Beth Horner & Associates 
    19. Bill Dos Be Connected 
    20. Blazing Moon Corporate Training (Pty) Ltd 
    21. Blue Bridge Training and Consulting (Pty) Ltd 
    22. Boland College 
    23. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    24. BRAINWAVE PROJECTS 707 (PTY) LTD 
    25. Bright Idea Projects 2082 CC 
    26. Broad Spectrum Training Div 
    27. Broadband College of Technology 
    28. Bulamahlo Telecentre 
    29. Busisa Training and Development 
    30. Bytes People Solutions (Pty) Ltd 
    31. Calicom Trading 215 Pty Ltd t/a ATTI Nelspruit 
    32. Cape Information Technology Initiative 
    33. Careers IT 
    34. Careers IT (Pty) Ltd 
    35. CCS-IT Training 
    36. Certified Workforce Trainers cc. 
    37. Clisa 79 CC 
    38. College of Cape Town - City Campus 
    39. Columbus Technologies Pty Ltd 
    40. Commerce and Computer College of South Africa 
    41. Community Education Computer Society 
    42. CompEd IT Training 
    43. Conaissance Business Advisors 
    44. Consilium Technologies 
    45. Cornerstone Outreach Programme cc 
    46. CREATIVE MINDS - RANDBURG 
    47. Creative Minds Vredenburg 
    48. Creative Minds Worcester 
    49. Critical Skills Training 
    50. CTU Training Solutions 
    51. CYBER MINDS (PTY) LIMITED 
    52. Dantall 
    53. DC Dynamic College of Commerce & Training 
    54. Delight Computer Training 
    55. DL Trading Enterprise 
    56. DR BA Mthethwa College 
    57. DRB & A 
    58. Dynamix Computer Training Centre 
    59. Eagle Computer Training 
    60. Eagle High IT Training 
    61. Eastern Cape Academy of Technology 
    62. Edu-Fix Training Institute (Pty) Ltd 
    63. Edzani IT Technologies 
    64. Egsibit Training and Development 
    65. Ekasi IT Solutions (Pty) Ltd 
    66. Ekurhuleni Computer College 
    67. Elchees Software Solutions 
    68. Evander Technologies 
    69. Fair Skills Training Academy 
    70. Fakazani Management Services 
    71. Falcon Business Institute 
    72. Far North Youth Development Inititiative 
    73. Far-Ahead Computer Training Centre (Pty) Ltd 
    74. Fatlhogang Housing & Services Primary Co-Op Ltd 
    75. Forek Institute of Technology (Pty) Ltd 
    76. Four Stars Communication 
    77. Funanani Computer Centre 
    78. Futurekids SA (Fochville) 
    79. Giga Skills Training 
    80. Gijima Ast 
    81. Giyatu Computers 
    82. Golden Step Campus (Pty) Ltd. 
    83. Great Height IT College 
    84. Great North Skills Training Centre 
    85. Greenford Trading 20cc 
    86. Hazyview Computer College 
    87. Hlakanipha Training & Development 
    88. Hlanganani ICT Pty Ltd 
    89. Holy Cross Computer Training College 
    90. I.C.E Computer College 
    91. Igugulesizwe Projects NGO 
    92. Ikageng Technologies Co-operative 
    93. Ikgodiseng Business Consulting 
    94. ILIM Training CC 
    95. Imbumba Technologies and Communications (Pty) Ltd 
    96. Imvana Training College 
    97. In Excess Trading 22 T/A ATTI Polokwane 
    98. In Touch Comm Develop & 
    99. Information Technology Resource Centre 
    100. Insite Settlements Network 
    101. Institute of Training and Education for Capacity Building 
    102. INTEGRATED TRAINING SOLUTIONS 
    103. Iscariota Trading Enterprise cc 
    104. iSolve Business Solutions (Pty) Ltd 
    105. IT Solution on the Moving Edge CC 
    106. Ithemba Lentsha Skills Development Institute 
    107. Itireleng Computer 
    108. Jonda Learnership Academy 
    109. Junox 301 Cc 
    110. Kaelo Computer Training cc 
    111. Kanana Development Centre 
    112. Keybase Pretoria 
    113. Keybase Training Solutions Cc 
    114. Kezla Investments 
    115. Kgopotso Computer Training 
    116. Kgotlelelang Computer Lab Centre 
    117. Khombindlela Skills Development Centre 
    118. Khuphulanani Training Institute (Pty) Ltd 
    119. KNOWLEDGE RESOURCE GROUP COLLEGE 
    120. KOLRYK 
    121. Konani Training and Development Institute (Pty) Ltd 
    122. Kumani Computer College 
    123. Kundi Computer Training Centre 
    124. Lesedi Consulting 
    125. Leseding Computer Training 
    126. LGIT Smart Solutions 
    127. Limco Consulting and management (Pty) Ltd 
    128. Limpopo Computer College Bk 
    129. LINE UP COMMUNICATION 
    130. LMoss Trading cc 
    131. Lompec Commercial Centre 
    132. Loxtion Server CC 
    133. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    134. M-cot Corporate Training 
    135. Makhophila Business Enterprise 
    136. Malope IT Solutions 
    137. Mamelodi Community Information Services 
    138. Mash Computer Training 
    139. Mason Call Centre Solutions CC 
    140. Mass Computer Training And Printers 
    141. Mbay Training 
    142. MEGRO LEARNING LOWVELD 
    143. Mendi Consulting Services (Pty) Ltd 
    144. Mentum Training College 
    145. Mita Computer College 
    146. Modise Computer College 
    147. Mokwena Computers CC 
    148. Moshi Computer College 
    149. Mourema Computer Training Centre 
    150. MPACT 
    151. Mpande Technologies cc 
    152. Mpisholo Training Solutions 
    153. Mpondo Zengwenya Trading Cc 
    154. MSTC Business College 
    155. MUGO TRAINING INSTITUTE 
    156. Muzekhaya Community Development Centre 
    157. Nape Angwato Trading 
    158. National Computer College Carletonville 
    159. NCHEBEKO SKILLS CONSULTANCY 
    160. Nduku Information Tech Services 
    161. Nebsol IT Solutions 
    162. Neftin Computers & Electronics 
    163. NET2G Technologies (Pty) Ltd t/a EduCampus 
    164. NetCampus (Pty) Ltd. 
    165. New Link Computer 
    166. Nextgen Training Solutions Pty Ltd 
    167. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    168. Nontika Trading Enterprise 
    169. Ntamunde Investment 
    170. Nyamies IT Services 
    171. NZ Business and Technology Training 
    172. On the Ball Computers 
    173. ORANGE TREE CONSULTING 
    174. Osma Computer Training & Printing (Pty) Ltd 
    175. Overcomers Training College (Pty) Ltd 
    176. Pax Skills Development Centre 
    177. PC Administrators Trust 
    178. PC Training & Business College 
    179. Peak Training Hazyview 
    180. Pelox Trading 62 T/A NBCC Staff Solutions 
    181. Penduka Consulting 
    182. Perfect Graphic Art & Design 
    183. Phangami Technologies 
    184. Pillays Computer and Careers 
    185. POLAZ ITSERVICES 
    186. Power rush trading 6 
    187. Presentation Software Training 
    188. Prestige Business College 
    189. Professional Graduate Colleges 
    190. Progressive College of Technology (Pty) Ltd 
    191. Pz Security Services (pty) Ltd 
    192. RAMAZWI SECURITY SERVICES CC 
    193. Recostc Computers and Careers 
    194. Regent-Computer 
    195. Riakona Computer Training Centre 
    196. Rivoni Training N Communications 
    197. Rorisang Computer (Pty) Ltd 
    198. SABHIBA Computer Training 
    199. Sankin Computer Training CC 
    200. Security and Property Services 
    201. Shuma Computer Training Centre 
    202. Silulo Ulutho Technologies 
    203. Simlau Biztec Academy 
    204. Siyabonga Multi - Purpose Centre 
    205. Siyaloba Training Academy 
    206. SIYANQOBA SEMINARS 
    207. SIYAYA SKILLS INSTITUTE 
    208. Skills House (Pty) Ltd 
    209. Sonke Consulting 
    210. Sovereign Skills Development Institute Cc 
    211. Squarefane Trading Enterprises 
    212. St Austins College (Pty) Ltd 
    213. STANFORD COMPUTER AND BUSINESS COLLEGE 
    214. Success Christian Training Centre 
    215. Sunset beach trading 433 cc 
    216. T Mabuya & Associates (Pty) Ltd 
    217. Taung Education Enrichment Centre 
    218. Technology Corporate Management (Pty) Ltd 
    219. Terrantshonga General Trading 
    220. Terry Computer Services 
    221. Tfutfukani Techoology Training Centre 
    222. The Rights Protection Centre 
    223. The Ulwazi Computer Training Center 
    224. Thekwini Technologies 
    225. Tiso Coaching Services 
    226. Toppro Training 
    227. Torque Technical Computer Training (Pty) Ltd 
    228. Tshedza Training Technologies 
    229. TSHOVHILINGANA CONSTRUCTION 
    230. Tshwane North College for FET - Mamelodi Campus 
    231. TSS MANAGED SERVICES (PTY) LTD 
    232. Turfloop Training Services Cc 
    233. University of Fort Hare 
    234. Victory Ticket 580 cc 
    235. Vox Telecom 
    236. VR Computers 
    237. Whispers ETD Consulting 
    238. Wise Training Centre 
    239. Witbank Institute of Technology (Pty) Ltd 
    240. Work Skills Resources 
    241. WW.IT-IQ Training & Solutions 
    242. Xantium Trading 304 
    243. Xtensive ICT Academy (Pty) Ltd 
    244. Young Angels Centre for Technology 
    245. Zealot Business College cc 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.