SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2015-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2015-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. 4U 
    3. Abetech 
    4. Abongile Computer Co-operative Limited 
    5. Academy of Business and Computer Studies- PTA 
    6. Academy of Guilds ''design in the making'' 
    7. Academy of Learning IT 
    8. Act of Grace 97 
    9. Acts Bridges Community Development Programme 
    10. Added Advantage Academy (Durban) 
    11. Addskills 
    12. Affirmations Training 
    13. Agattu Trading 273 (Pty) Ltd 
    14. Anderson College (Pty) Ltd 
    15. Aspirations Communication Training CC 
    16. Associated Computer Solutions Pty Ltd 
    17. Awona Technologies cc 
    18. Azanian Training Institute (Pty) Ltd 
    19. Bantsho Marketing & Management Strategies 
    20. Basfour 2730 (Pty) Ltd 
    21. Believers Care Society 
    22. BESEK COLLEGE 
    23. Best Information Solutions 
    24. Beth Horner & Associates 
    25. Beyond Basic Learning 
    26. Bhekuza Leadership Academy (Pty) Ltd 
    27. Bill Dos Be Connected 
    28. Blazing Moon Corporate Training (Pty) Ltd 
    29. Blue Bridge Training and Consulting (Pty) Ltd 
    30. Bokamoso Competence (Pty) Ltd 
    31. Boland College 
    32. Bonalesedi Computer Training 
    33. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    34. Bright Idea Projects 2082 CC 
    35. Broad Spectrum Training Div 
    36. Broadband College of Technology 
    37. Buhlebuyeta Training and Consulting 
    38. Bulamahlo Telecentre 
    39. Buzz-word Training College 
    40. Bytes People Solutions (Pty) Ltd 
    41. Calandra Trading 523(PTY) 
    42. Calicom Trading 215 (Pty) Ltd 
    43. Cape Information Technology Initiative 
    44. Cape Town Society for the Blind 
    45. Careers IT 
    46. Careers IT (Pty) Ltd 
    47. CCS-IT Training 
    48. Certified Workforce Trainers cc. 
    49. Claas Illustration 
    50. Clisa 79 CC 
    51. College of Cape Town - City Campus 
    52. Come Again Printing Services cc 
    53. Commerce and Computer College of South Africa 
    54. Community Education Computer Society 
    55. Community Shakers Cc 
    56. CompEd IT Training 
    57. Competence computer and business management 
    58. Compus training institution 
    59. Computers 4 Kids 
    60. CREATIVE MINDS - RANDBURG 
    61. Creative Minds Brackenfell 
    62. Creative Minds Vredenburg 
    63. Creative Minds Worcester 
    64. Creative Minds: Graaff-reinet 
    65. Critical Skills Training 
    66. CYBER MINDS (PTY) LIMITED 
    67. Cyberfox 
    68. Daily Training Cc 
    69. Dantall 
    70. Das Information Technology College 
    71. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    72. Delight Computer Training 
    73. DESTO (PTY) LTD 
    74. Diepsloot Youth Projects 
    75. Ditlotlo Trading Enterprise Cc 
    76. DL Trading Enterprise 
    77. DR BA Mthethwa College 
    78. DVG Property (Pty)Ltd 
    79. Dynamix Computer Training Centre 
    80. Eagle Computer Training 
    81. Eagle High IT Training 
    82. Edu-Fix Training Institute (Pty) Ltd 
    83. Edunetworks Consulting 
    84. Egsibit Training and Development 
    85. Ekukhanyeni Community Development Centre 
    86. Ekurhuleni Computer College 
    87. Elchees Software Solutions 
    88. Fakazani Management Services 
    89. Falcon Business Institute (Pty) Ltd 
    90. Far North Youth Development Inititative 
    91. Far-Ahead Computer Training Centre Cc 
    92. Fatlhogang Housing & Services Primary Co-Op Ltd 
    93. Forek Institute of Technology (Pty) Ltd 
    94. Fosuitektel Computer Training Institute 
    95. Four Stars Communication 
    96. Funanani Computer Centre 
    97. Futurekids SA (Fochville) 
    98. Futurevista cc 
    99. Gabasega Consulting and Training Centre 
    100. Gateway Academy and Training College (Pty) Ltd 
    101. GDE Science Education Centre 
    102. Gegana Computer Academy and Business Solutions cc 
    103. Gijima Ast 
    104. Giyatu Computers 
    105. Golden Step Campus (Pty) Ltd. 
    106. Great Height IT College 
    107. Great North Skills Training Centre 
    108. Green World Training College cc 
    109. Hascow Project Management and Services 
    110. Hazyview Computer College 
    111. Hlanganani ICT Pty Ltd 
    112. Holy Cross Computer Training College 
    113. ICALC SOLUTIONS CC 
    114. Igugulesizwe Projects NGO 
    115. Ikageng Technologies Co-operative 
    116. iLearn Training PTY LTD 
    117. Imbumba Technologies and Communications (Pty) Ltd 
    118. Imvana Training College 
    119. In Excess Trading 22 T/A ATTI Polokwane 
    120. Infinity Deals CC 
    121. Information Technology Institute South Africa 
    122. Information Technology Resource Centre 
    123. INTEGRATED TRAINING SOLUTIONS 
    124. Inyanga Trading 415 (PTY) Ltd 
    125. IQRA Computer Institute of Excellence 
    126. Isibani Business College & IT College (Pty) Ltd 
    127. iSolve Business Solutions (Pty) Ltd 
    128. IT Solution on the Moving Edge CC 
    129. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    130. Itireleng Computer 
    131. Johannesburg Polytechnical (Pty) Ltd 
    132. Jonda Learnership Academy 
    133. Kaelo Computer Training cc 
    134. Kanana Development Centre 
    135. Keybase Pretoria 
    136. Keybase Training Solutions Cc 
    137. Kezla Investments 
    138. Kgopotso Computer Training 
    139. Khombindlela Skills Development Centre 
    140. Khuphulanani Training Institute (Pty) Ltd 
    141. KNOWLEDGE RESOURCE GROUP COLLEGE 
    142. KOLRYK 
    143. Konani Training and Development Institute (Pty) Ltd 
    144. Kondi Computer Training 
    145. Kuhle Projects Cc 
    146. Kumani Computer College 
    147. Kundi Computer Training Centre 
    148. Kwahlwa Kwasa Multimedia Centre 
    149. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    150. Kylix Information Systems 
    151. Leading Edge Business Solutions (Pty) Ltd 
    152. Leanco Business Services & Training Centre CC 
    153. Lephalale Core Skills Academy (Pty) Ltd 
    154. Leseding Computer Systems (Pty) Ltd 
    155. LGIT Smart Solutions 
    156. Li Hills Training College (Pty) Ltd 
    157. Limco Consulting and management (Pty) Ltd 
    158. Limptech Computer Training Centre 
    159. LMoss Trading cc 
    160. Loja Trading cc 
    161. Lompec Commercial Centre 
    162. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    163. Lwazi Lwethu Training Centre and Trading Enterprise 
    164. M-cot Corporate Training 
    165. Madzahisi College 
    166. Magnifica (Pty) Ltd 
    167. Magnitude College of education 
    168. Makau Tours and Skills Development 
    169. Malope IT Solutions 
    170. Mamelodi Community Information Services 
    171. Masana Brainstorm 
    172. Mash Computer Training 
    173. Mason Call Centre Solutions CC 
    174. Mass Computer Training And Printers 
    175. Masungulo Electronics And It Solutions 
    176. MEGRO LEARNING LOWVELD 
    177. Mendi Consulting Services (Pty) Ltd 
    178. Mini Academy (Pty) Ltd 
    179. Mmashiko Community Projects 
    180. Modise Computer College 
    181. Mokk Consultants Cc 
    182. Mokwena Computers CC 
    183. Mont De Dieu 
    184. Mosadikago Trading Cc 
    185. Moshi Computer College 
    186. Mourema Computer Training Centre 
    187. MPACT 
    188. Mpande Technologies cc 
    189. Mpondo Zengwenya Trading Cc 
    190. MSTC Business College 
    191. Muzekhaya Community Development Centre 
    192. Nape Angwato Trading 
    193. National Computer College Carletonville 
    194. NCM Computer and Business Academy 
    195. Ndabezitha Life Skills Training Institute 
    196. Nduku Information Tech Services 
    197. Nebsol IT Solutions 
    198. Neo Technologies (pty) Ltd 
    199. New Africa Higher Education Academy 
    200. New Arizona Communications & Training 
    201. New Life Computer College 
    202. New Link Computer 
    203. Nextgen Training Solutions Pty Ltd 
    204. Ngubeni and IT Trading and Projects 
    205. Nicoflora Computers & PC Engineering (Pty) Ltd 
    206. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    207. Nkasa Trading and Projects 
    208. Northern Computer Training Centre 
    209. NZ Business and Technology Training 
    210. Ocule IT cc 
    211. ODU COMPUTER SKILL TRAINING CENTRE 
    212. On the Ball Computers 
    213. Options In Training (Pty) Ltd 
    214. Osma Computer Training & Printing 
    215. PC Administrators Trust 
    216. PC Training & Business College 
    217. Peak Training Hazyview 
    218. Pelox Trading 62 T/A NBCC Staff Solutions 
    219. Perfect Graphic Art & Design 
    220. Phangami Technologies 
    221. Phokophela Investment Holdings (Pty) Ltd 
    222. Pillays Computer and Careers 
    223. Power rush trading 6 
    224. Presentation Software Training 
    225. Prestige Academy (Pty) Ltd 
    226. Prestige Business College 
    227. Prime -Tec Computer Centre 
    228. Procomp Computer Services cc 
    229. Progressive College of Technology (Pty) Ltd 
    230. Prompt It Solutions 
    231. Pz Security Services (pty) Ltd 
    232. Quantum Career Development (PTY) LTD 
    233. Rainbow Nation Skills Development (Pty) Ltd. 
    234. RAMAZWI SECURITY SERVICES CC 
    235. Ramoeletsi Holdings and Communication Centre (Pty) Ltd 
    236. Recostc Computers and Careers 
    237. Regent-Computer 
    238. Rivoni Training N Communications 
    239. Ropzide Training Centre 
    240. Rorisang Computer (Pty) Ltd 
    241. Rotondwa Communit Development Projects 
    242. SABHIBA Computer Training 
    243. Sankin Computer Training CC 
    244. SEBATA Institute of Consulting and Development 
    245. Security and Property Services Cc 
    246. Sed General Trading Enterprise 
    247. Sello's Computer Institute 
    248. Setlagole Telecentre 
    249. Shuma Computer Training Centre 
    250. Silulo Ulutho Technologies 
    251. Silver Solutions 940 
    252. Simlau Biztec Academy 
    253. Sivile Housing Association RSA 
    254. Siyabonga Multi - Purpose Centre 
    255. Siyaloba Training Academy 
    256. Siyamukela IT cc 
    257. SIYANQOBA SEMINARS 
    258. Skills House (Pty) Ltd 
    259. Sonke Technologies 
    260. South Africa Advanced Skills Institute (Pty) Ltd 
    261. SOUTH AFRICAN NATIONAL COUNCIL FOR THE BLIND 
    262. St Austins College (Pty) Ltd 
    263. STANFORD COMPUTER AND BUSINESS COLLEGE 
    264. Success Christian Training Centre 
    265. Sunset beach trading 433 cc 
    266. T Mabuya & Associates (Pty) Ltd 
    267. Take Note Trading 700 cc 
    268. Targagenix Training Center (Pty) Ltd 
    269. Taung Education Enrichment Centre 
    270. Technology Corporate Management (Pty) Ltd 
    271. Terrantshonga General Trading 
    272. Terry Computer Services 
    273. Thalita Koume Directions (Pty) Ltd 
    274. The e-Junction cc 
    275. The Orbital ICT Centre Cc 
    276. The Ulwazi Computer Training Center 
    277. Thekwini Technologies 
    278. Tiso Coaching Services 
    279. Titan Trade Technologies (Pty) Ltd 
    280. Toli Computer School and Other Services 
    281. Toppro Training 
    282. Torque Technical Computer Training (Pty) Ltd 
    283. Tshedza Training Technologies 
    284. Tshiredo Training Academy Cc 
    285. Tshwane North College for FET - Mamelodi Campus 
    286. TSS MANAGED SERVICES (PTY) LTD 
    287. Tumelo Education and Training 
    288. Turfloop Training Services Cc 
    289. Victory Ticket 580 cc 
    290. Virtual Afrika Business Solutions cc 
    291. Vox Telecom 
    292. VR Computers 
    293. Vukani Solutions 
    294. Vuthlari Marketing Consulting 
    295. Wise Training Centre 
    296. Work Skills Resources 
    297. WW.IT-IQ Training & Solutions 
    298. Xantium Trading 304 
    299. Xtensive ICT Academy (Pty) Ltd 
    300. Xylo Trading (Pty) Ltd 
    301. Youmessi Trading cc 
    302. Young Angels Centre for Technology 
    303. Youth Life Skills Development 
    304. Zealot Business College cc 
    305. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.