SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
SAQA US ID UNIT STANDARD TITLE
116935  Enhance, edit and organise electronic messages using a Graphical User Interface (GUI)-based messaging application 
ORIGINATOR
SGB Computer Sciences and Information Systems 
QUALITY ASSURING BODY
-  
FIELD SUBFIELD
Field 10 - Physical, Mathematical, Computer and Life Sciences Information Technology and Computer Sciences 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 2  NQF Level 02 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2012-07-01  2015-06-30  SAQA 0695/12 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2016-06-30   2019-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
7571  Demonstrate the ability to use electronic mail software to send and receive messages  Level 2  NQF Level 02  Complete 

PURPOSE OF THE UNIT STANDARD 
This unit standard is intended for people who need to use electronic mail to send and receive messages either as a user of computers or as basic knowledge for a career needing this competency, like the ICT industry.

People credited with this unit standard are able to:
  • Explain legal, ethical and organisational issues in relation to the use of E-mail.
  • Work with multiple E-mail messages.
  • Manage E-mail messages.
  • Use the address book facilities of an electronic mail application.

    The performance of all elements is to a standard that allows for further learning in this area. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    The credit value of this unit standard is calculated assuming a person is competent in the following:
  • Mathematical literacy and communication skills at least at NQF level 1.
  • Use generic functions in a Graphical User Interface (GUI)-environment (ID 117902 - NQF level 1).
  • Use electronic mail to send and receive messages (ID 116945 - NQF level 2). 

  • UNIT STANDARD RANGE 
  • This standard is applicable to any messaging application that runs on any Graphical User Interface(GUI) operating system.
  • Where wording are not exact for the chosen operating system, the learner can choose the equivalent item or option to demonstrate competence in the specific outcome or assessment criteria. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Explain legal, ethical and organisational issues in relation to the use of Email. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    The implications of legislation on the use of email in an organisation are explained in terms of transmission of information via the Internet. 
    ASSESSMENT CRITERION RANGE 
    The implications of current legislation on the use of information from the internet need to be included in explanations with reference to national and international practice. At least two laws need to be included.
     

    ASSESSMENT CRITERION 2 
    Implications to an organisation of providing Email facilities to individuals in the workplace are explained, in terms of security, and virus protection. 

    ASSESSMENT CRITERION 3 
    Security considerations of using the Internet for transmitting messages are described in terms of both security and its implications to the immediate environment. 
    ASSESSMENT CRITERION RANGE 
    At least 2 of: Digital Certificate, Encryption, Viruses, Spam Filter, unsolicited mail.
     

    SPECIFIC OUTCOME 2 
    Manage E-mail messages. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Default mail folders are identified and explained in terms of their purpose. 
    ASSESSMENT CRITERION RANGE 
    Inbox (messages received), outbox (messaged to be sent), sent messages (messages that have been sent), deleted messages, drafts (messages created but not sent).
     

    ASSESSMENT CRITERION 2 
    New mail folders are created in order to organize messages in an email application. 
    ASSESSMENT CRITERION RANGE 
    Minimum of two new mail folders.
     

    ASSESSMENT CRITERION 3 
    E-mail messages are manipulated between mail folders. 
    ASSESSMENT CRITERION RANGE 
    Moved, Copied.
     

    ASSESSMENT CRITERION 4 
    E-mail messages are sorted within a mail folder. 
    ASSESSMENT CRITERION RANGE 
    By date, by sender, by subject; ascending and descending.
     

    ASSESSMENT CRITERION 5 
    The priority of an outgoing message is changed within an email application, in order to allow urgent message to be sent first. 

    SPECIFIC OUTCOME 3 
    Use the address book facilities of an electronic mail application. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Address books are identified and explained in terms of their purpose and use. 
    ASSESSMENT CRITERION RANGE 
    At least two of: global address book, personal address book, special address books.
     

    ASSESSMENT CRITERION 2 
    An address is added to and removed from a personal address book. 
    ASSESSMENT CRITERION RANGE 
    At least one of: Copied from another address book, added manually, added from an E-mail message.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    The relevant Education and Training Quality Authority (ETQA) must accredit providers before they can offer programmes of education and training assessed against unit standards.

    Moderation Process:
  • Moderation of assessment will be overseen by the relevant ETQA according to the moderation guidelines in the relevant qualification and the agreed ETQA procedures. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Performance of all elements is to be carried out in accordance with organisation standards and procedures, unless otherwise stated. Organisation standards and procedures may cover: quality assurance, documentation, security, communication, health and safety, and personal behaviour. An example of the standards expected is the standards found in ISO 9000 Certified Organisations.
  • Performance of all elements complies with the laws of the country operating in, especially with regard to copyright, privacy, health and safety, and consumer rights.
  • All activities must comply with any policies, procedures and requirements of the organisations involved, the ethical codes of relevant professional bodies and any relevant legislative and/ or regulatory requirements.
  • Performance of all elements is to be completed within the normal range of time and cost that would be expected in a professional environment (e.g. In a commercial or government organisation). 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems in which responses display that decisions using critical and creative thinking have been made by understanding the uses and benefits of using an Email application. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one`s activities responsibly and effectively by organizing email messages into relevant folders within an Email application. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise, and critically evaluate information by receiving, analyzing, organizing and critically evaluating email messages sent and received. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematical and/or language skills in the modes of oral and/or written persuasion when engaging with the subject by creating and responding to Emails relevant to a specific topic. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology effectively and critically, showing responsibility towards the environment and health of others by using an Email application to communicate to others in various places in a wide spread area. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE QUALITY ASSURING BODY
    Core  61591   National Certificate: Information Technology: End User Computing  Level 3  NQF Level 03  Reregistered  2015-06-30  As per Learning Programmes recorded against this Qual 
    Elective  61755   General Education and Training Certificate: Business Practice  Level 1  NQF Level 01  Reregistered  2015-06-30  SERVICES 
    Elective  59015   National Certificate: Gas Installations  Level 2  NQF Level 02  Reregistered  2015-06-30  CHIETA 
    Elective  61929   National Certificate: Pulp and Paper Operations  Level 2  NQF Level 02  Reregistered  2015-06-30  FPMSETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Quality Assuring Bodies have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Quality Assuring Body should be notified if a record appears to be missing from here.
     
    1. 2 KO International 
    2. 4U 
    3. Abattoir Skills Training Pty Ltd 
    4. Abetech 
    5. Abongile Computer Co-operative Limited 
    6. Academy of Business and Computer Studies- PTA 
    7. Academy of Guilds ''design in the making'' 
    8. Academy of Learning IT 
    9. AccTech Systems (PTY)LTD t/a ATS 
    10. Act of Grace 97 
    11. Acts Bridges Community Development Programme 
    12. Added Advantage Academy (Durban) 
    13. Addskills 
    14. Affirmations Training 
    15. Agattu Trading 273 (Pty) Ltd 
    16. Anderson College (Pty) Ltd 
    17. Artshub Institute (Pty) Ltd 
    18. Aspirations Communication Training CC 
    19. Associated Computer Solutions Pty Ltd 
    20. Awona Technologies cc 
    21. Azanian Training Institute (Pty) Ltd 
    22. Bantsho Marketing & Management Strategies 
    23. Basfour 2730 (Pty) Ltd 
    24. Believers Care Society 
    25. BESEK COLLEGE 
    26. Best Information Solutions 
    27. Beth Horner & Associates 
    28. Beyond Basic Learning 
    29. Bhekuza Leadership Academy (Pty) Ltd 
    30. Bill Dos Be Connected 
    31. Blazing Moon Corporate Training (Pty) Ltd 
    32. Blue Bridge Training and Consulting (Pty) Ltd 
    33. Bokamoso Competence (Pty) Ltd 
    34. Boland College 
    35. Bonalesedi Computer Training 
    36. Bophelo Tota ICT Driving Academy (Pty) Ltd 
    37. Bright Idea Projects 2082 CC 
    38. Broad Spectrum Training Div 
    39. Broadband College of Technology 
    40. Buhlebuyeta Training and Consulting 
    41. Bulamahlo Telecentre 
    42. Buzz-word Training College 
    43. Bytes People Solutions (Pty) Ltd 
    44. Calandra Trading 523(PTY) 
    45. Calicom Trading 215 (Pty) Ltd 
    46. Cape Information Technology Initiative 
    47. Cape Town Society for the Blind 
    48. Careers IT 
    49. Careers IT (Pty) Ltd 
    50. CCS-IT Training 
    51. Certified Workforce Trainers cc. 
    52. Claas Illustration 
    53. Clisa 79 CC 
    54. College of Cape Town - City Campus 
    55. Come Again Printing Services cc 
    56. Commerce and Computer College of South Africa 
    57. Community Education Computer Society 
    58. Community Shakers Cc 
    59. CompEd IT Training 
    60. Competence computer and business management 
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    62. Computers 4 Kids 
    63. CREATIVE MINDS - RANDBURG 
    64. Creative Minds Brackenfell 
    65. Creative Minds Vredenburg 
    66. Creative Minds Worcester 
    67. Creative Minds: Graaff-reinet 
    68. Critical Skills Training 
    69. CYBER MINDS (PTY) LIMITED 
    70. Cyberfox 
    71. Daily Training Cc 
    72. Dantall 
    73. Das Information Technology College 
    74. DC Dynamic College of Commerce & Further Training (Pty) Ltd 
    75. Delight Computer Training 
    76. DESTO (PTY) LTD 
    77. Diepsloot Youth Projects 
    78. Ditlotlo Trading Enterprise Cc 
    79. DL Trading Enterprise 
    80. DR BA Mthethwa College 
    81. DRB & A 
    82. DVG Property (Pty)Ltd 
    83. Dynamix Computer Training Centre 
    84. Eagle Computer Training 
    85. Eagle High IT Training 
    86. Edu-Fix Training Institute (Pty) Ltd 
    87. Edunetworks Consulting 
    88. Egsibit Training and Development 
    89. Ekukhanyeni Community Development Centre 
    90. Ekurhuleni Computer College 
    91. Elchees Software Solutions 
    92. Fakazani Management Services 
    93. Falcon Business Institute (Pty) Ltd 
    94. Far North Youth Development Inititative 
    95. Far-Ahead Computer Training Centre Cc 
    96. Fatlhogang Housing & Services Primary Co-Op Ltd 
    97. Forek Institute of Technology (Pty) Ltd 
    98. Fosuitektel Computer Training Institute 
    99. Four Stars Communication 
    100. Funanani Computer Centre 
    101. Futurekids SA (Fochville) 
    102. Futurevista cc 
    103. Gabasega Consulting and Training Centre 
    104. Gateway Academy and Training College (Pty) Ltd 
    105. GDE Science Education Centre 
    106. Gegana Computer Academy and Business Solutions cc 
    107. Gijima Ast 
    108. Giyatu Computers 
    109. Golden Step Campus (Pty) Ltd. 
    110. Great Height IT College 
    111. Great North Skills Training Centre 
    112. Green World Training College cc 
    113. Greenford Trading 20cc 
    114. Hascow Project Management and Services 
    115. Hazyview Computer College 
    116. Hlanganani ICT Pty Ltd 
    117. Holy Cross Computer Training College 
    118. ICALC SOLUTIONS CC 
    119. Igugulesizwe Projects NGO 
    120. Ikageng Technologies Co-operative 
    121. iLearn Training PTY LTD 
    122. Imbumba Technologies and Communications (Pty) Ltd 
    123. Imvana Training College 
    124. In Excess Trading 22 T/A ATTI Polokwane 
    125. Infinity Deals CC 
    126. Information Technology Institute South Africa 
    127. Information Technology Resource Centre 
    128. INTEGRATED TRAINING SOLUTIONS 
    129. Inyanga Trading 415 (PTY) Ltd 
    130. IQRA Computer Institute of Excellence 
    131. Iscariota Trading Enterprise cc 
    132. Isibani Business College & IT College (Pty) Ltd 
    133. iSolve Business Solutions (Pty) Ltd 
    134. IT Solution on the Moving Edge CC 
    135. Ithemba Lentsha Skills Development Institute (Pty) Ltd 
    136. Itireleng Computer 
    137. Johannesburg Polytechnical (Pty) Ltd 
    138. Jonda Learnership Academy 
    139. Kaelo Computer Training cc 
    140. Kanana Development Centre 
    141. Keybase Pretoria 
    142. Keybase Training Solutions Cc 
    143. Kezla Investments 
    144. Kgopotso Computer Training 
    145. Khombindlela Skills Development Centre 
    146. Khuphulanani Training Institute (Pty) Ltd 
    147. KNOWLEDGE RESOURCE GROUP COLLEGE 
    148. KOLRYK 
    149. Konani Training and Development Institute (Pty) Ltd 
    150. Kondi Computer Training 
    151. Kuhle Projects Cc 
    152. Kumani Computer College 
    153. Kundi Computer Training Centre 
    154. Kwahlwa Kwasa Multimedia Centre 
    155. KWAZULU NATAL AVUXENI COMPUTER AND TRAINING CENTRE (PTY) LTD 
    156. Kylix Information Systems 
    157. Leading Edge Business Solutions (Pty) Ltd 
    158. Leanco Business Services & Training Centre CC 
    159. Lephalale Core Skills Academy (Pty) Ltd 
    160. Leseding Computer Systems (Pty) Ltd 
    161. LGIT Smart Solutions 
    162. Li Hills Training College (Pty) Ltd 
    163. Limco Consulting and management (Pty) Ltd 
    164. Limptech Computer Training Centre 
    165. LMoss Trading cc 
    166. Loja Trading cc 
    167. Lompec Commercial Centre 
    168. Lukhanyiso Research and Development Services CC t/a TSD Business Solut 
    169. Lwazi Lwethu Training Centre and Trading Enterprise 
    170. M-cot Corporate Training 
    171. Madzahisi College 
    172. Magnifica (Pty) Ltd 
    173. Magnitude College of education 
    174. Makau Tours and Skills Development 
    175. Malope IT Solutions 
    176. Mamelodi Community Information Services 
    177. Masana Brainstorm 
    178. Mash Computer Training 
    179. Mason Call Centre Solutions CC 
    180. Mass Computer Training And Printers 
    181. Masungulo Electronics And It Solutions 
    182. MEGRO LEARNING LOWVELD 
    183. Mendi Consulting Services (Pty) Ltd 
    184. Mini Academy (Pty) Ltd 
    185. Mmashiko Community Projects 
    186. Modise Computer College 
    187. Mokk Consultants Cc 
    188. Mokwena Computers CC 
    189. Mont De Dieu 
    190. Mosadikago Trading Cc 
    191. Moshi Computer College 
    192. Mourema Computer Training Centre 
    193. MPACT 
    194. Mpande Technologies cc 
    195. Mpondo Zengwenya Trading Cc 
    196. MSTC Business College 
    197. Muzekhaya Community Development Centre 
    198. Nape Angwato Trading 
    199. National Computer College Carletonville 
    200. NCM Computer and Business Academy 
    201. Ndabezitha Life Skills Training Institute 
    202. Nduku Information Tech Services 
    203. Nebsol IT Solutions 
    204. Neo Technologies (pty) Ltd 
    205. NetCampus (Pty) Ltd. 
    206. New Africa Higher Education Academy 
    207. New Arizona Communications & Training 
    208. New Life Computer College 
    209. New Link Computer 
    210. Nextgen Training Solutions Pty Ltd 
    211. Ngubeni and IT Trading and Projects 
    212. Nicoflora Computers & PC Engineering (Pty) Ltd 
    213. NIIT ANTILLES N.V. (INCOPORATED IN CURACAO N.A.) 
    214. Nkasa Trading and Projects 
    215. Northern Computer Training Centre 
    216. NZ Business and Technology Training 
    217. Ocule IT cc 
    218. ODU COMPUTER SKILL TRAINING CENTRE 
    219. On the Ball Computers 
    220. Options In Training (Pty) Ltd 
    221. Osma Computer Training & Printing 
    222. Pax Skills Development Centre 
    223. PC Administrators Trust 
    224. PC Training & Business College 
    225. Peak Training Hazyview 
    226. Pelox Trading 62 T/A NBCC Staff Solutions 
    227. Perfect Graphic Art & Design 
    228. Phangami Technologies 
    229. Phokophela Investment Holdings (Pty) Ltd 
    230. Pillays Computer and Careers 
    231. Power rush trading 6 
    232. Presentation Software Training 
    233. Prestige Academy (Pty) Ltd 
    234. Prestige Business College 
    235. Prime -Tec Computer Centre 
    236. Procomp Computer Services cc 
    237. Progressive College of Technology (Pty) Ltd 
    238. Prompt It Solutions 
    239. Protech Business and Computer College Pty Ltd. 
    240. Pz Security Services (pty) Ltd 
    241. Quantum Career Development (PTY) LTD 
    242. Rainbow Nation Skills Development (Pty) Ltd. 
    243. RAMAZWI SECURITY SERVICES CC 
    244. Ramoeletsi Holdings and Communication Centre (Pty) Ltd 
    245. Recostc Computers and Careers 
    246. Regent-Computer 
    247. Rivoni Training N Communications 
    248. Ropzide Training Centre 
    249. Rorisang Computer (Pty) Ltd 
    250. Rotondwa Communit Development Projects 
    251. SABHIBA Computer Training 
    252. Sankin Computer Training CC 
    253. SEBATA Institute of Consulting and Development 
    254. Security and Property Services Cc 
    255. Sed General Trading Enterprise 
    256. Sello's Computer Institute 
    257. Setlagole Telecentre 
    258. Shuma Computer Training Centre 
    259. Silulo Ulutho Technologies 
    260. Silver Solutions 940 
    261. Simlau Biztec Academy 
    262. Sivile Housing Association RSA 
    263. Siyabonga Multi - Purpose Centre 
    264. Siyaloba Training Academy 
    265. Siyamukela IT cc 
    266. SIYANQOBA SEMINARS 
    267. Skills House (Pty) Ltd 
    268. Sonke Technologies 
    269. South Africa Advanced Skills Institute (Pty) Ltd 
    270. SOUTH AFRICAN NATIONAL COUNCIL FOR THE BLIND 
    271. St Austins College (Pty) Ltd 
    272. STANFORD COMPUTER AND BUSINESS COLLEGE 
    273. Success Christian Training Centre 
    274. Sunset beach trading 433 cc 
    275. T Mabuya & Associates (Pty) Ltd 
    276. Take Note Trading 700 cc 
    277. Targagenix Training Center (Pty) Ltd 
    278. Taung Education Enrichment Centre 
    279. Technology Corporate Management (Pty) Ltd 
    280. Terrantshonga General Trading 
    281. Terry Computer Services 
    282. Thalita Koume Directions (Pty) Ltd 
    283. The e-Junction cc 
    284. The Orbital ICT Centre Cc 
    285. The Ulwazi Computer Training Center 
    286. Thekwini Technologies 
    287. Tiso Coaching Services 
    288. Titan Trade Technologies (Pty) Ltd 
    289. Toli Computer School and Other Services 
    290. Toppro Training 
    291. Torque Technical Computer Training (Pty) Ltd 
    292. Tshedza Training Technologies 
    293. Tshiredo Training Academy Cc 
    294. Tshwane North College for FET - Mamelodi Campus 
    295. TSS MANAGED SERVICES (PTY) LTD 
    296. Tumelo Education and Training 
    297. Turfloop Training Services Cc 
    298. Victory Ticket 580 cc 
    299. Virtual Afrika Business Solutions cc 
    300. Vox Telecom 
    301. VR Computers 
    302. Vukani Solutions 
    303. Vuthlari Marketing Consulting 
    304. Wise Training Centre 
    305. Work Skills Resources 
    306. WW.IT-IQ Training & Solutions 
    307. Xantium Trading 304 
    308. Xtensive ICT Academy (Pty) Ltd 
    309. Xylo Trading (Pty) Ltd 
    310. Youmessi Trading cc 
    311. Young Angels Centre for Technology 
    312. Youth Life Skills Development 
    313. Zealot Business College cc 
    314. Zinjiva Trading 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.