SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Provide long distance coach/bus services 
SAQA US ID UNIT STANDARD TITLE
123252  Provide long distance coach/bus services 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  10 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Reregistered  2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard replaces: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
10957  Provide long distance coach/bus services  Level 3  NQF Level 03  10  Complete 

PURPOSE OF THE UNIT STANDARD 
The purpose of the learning credited in this unit standard is to ensure that learners are able to safely provide long distance coach/bus services. Learners are required to ensure passenger safety and comfort. Improved passenger services, passenger safety and passenger comfort lead to improved customer service and profitability, decreased human and economic costs due to injury and damage, and improved professional image of the transport sector.

Credited learners are capable of:
  • Preparing coach/bus, documentation and ancillary equipment according to specified procedures.
  • Collecting passengers from arrival points and delivering them at destinations according to specified procedures.
  • Receiving and delivering luggage according to specified procedures.
  • Completing journey and operational information according to specification. 

  • LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
    It is assumed that learners have already attained the competencies of Mathematic literacy at NQF Level 2, and Communication and language at NQF Level 2. The learner is also assumed to be competent at driving a rigid vehicle, obtaining and communicating transport operational information, and fostering and maintaining customer relations. 

    UNIT STANDARD RANGE 
    The typical scope of this unit standard includes:
  • Controlled office or workshop environments, transport depots, open yard areas, mobile vehicles and/or customer premises.
  • Transportation on the open road. 

  • Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare coach/bus, documentation and ancillary equipment according to specified procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Documentation required for the trip or shift is completed according to organisational and legal requirements. 
    ASSESSMENT CRITERION RANGE 
    Documentation could include but is not limited to passenger lists and manifests, luggage receipts and claims, pre-negotiated agreements, galley inventory, trip journals, cross-border permits, log books, client questionnaires, quality control checklist (amenities), driving licences and professional driving permits, accident-, incident- and inspection reports, fuel- and service orders and costing/expenditure sheets.
     

    ASSESSMENT CRITERION 2 
    Equipment is verified, installed or tested according to manufacturer's specifications and organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Equipment includes air-conditioning, public address and sound systems, video players and monitors, auxiliary power supply units, on-board entertainment movies and sound recordings, fire extinguishers, warning triangles, blankets, first aid kits, radios, cell phones, luggage compartments and/or trailer, toolkits and spares.
     

    ASSESSMENT CRITERION 3 
    Saloon amenities and equipment benefiting passengers are inspected for operation, safety and comfort according to manufacturer's and organisational specifications. 
    ASSESSMENT CRITERION RANGE 
    Amenities and equipment include passenger seating, blinds and curtains, individual ventilation, lighting, sound and service controls, safety belts and on-board promotional material, galley amenities for cold storage, refreshment preparation, serving and cleaning, toilet operation, paper, ventilation, air freshening, maintenance and chemicals.
     

    ASSESSMENT CRITERION 4 
    Passenger comfort, hygiene, entertainment and refreshment provisions are loaded, verified against inventory and stored in accordance with health and hygiene requirements, provider specifications and organisational policies. 
    ASSESSMENT CRITERION RANGE 
    Passenger provisions include personal comfort and entertainment packs, pre-packed or self-serve refreshments, disposable or re-usable crockery and utensils.
     

    SPECIFIC OUTCOME 2 
    Collect passengers from arrival points and deliver them at destinations according to specified procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Coach/bus is prepared for boarding or off-loading with consideration of security and convenience factors. 
    ASSESSMENT CRITERION RANGE 
    Factors include proximity to main pedestrian entrances, access to luggage compartments and ease of conveyance and loading, security of parked and unattended coach/bus.
     

    ASSESSMENT CRITERION 2 
    Tour group is identified efficiently and trip instructions and authorisations confirmed according to organisational policies. 

    ASSESSMENT CRITERION 3 
    Correct and appropriate identification procedures are utilised at reception and information desks, areas and services, passenger customs exit and arrival points, e.g. sign boards with organisational names and logos, tour group names, coach/bus destination or personal identifiers. 

    SPECIFIC OUTCOME 3 
    Receive and deliver luggage according to specified procedures. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    Luggage is identified correctly, labelled, recorded and loaded in accordance with organisational policies. 
    ASSESSMENT CRITERION RANGE 
    Luggage includes personal luggage, consumables, curios, sport-, camping- and infant equipment and equipment for disabled persons.
     

    ASSESSMENT CRITERION 2 
    Luggage is accepted as per allowances; excess luggage accepted as per organisational condition; prohibited items refused as per legislation and fragile or valuable items handled according to customer instructions or organisational guidelines. 

    ASSESSMENT CRITERION 3 
    All information on documentation is completed, accurately, comprehensively and legibly. 
    ASSESSMENT CRITERION RANGE 
    Luggage receipts, labels, excess payment receipts and returns, luggage claims and complaints.
     

    ASSESSMENT CRITERION 4 
    Luggage handling procedures and conditions of carriage are adhered to. 

    ASSESSMENT CRITERION 5 
    Luggage is off-loaded and returned to passengers or handed to porter services and labelled for delivery in accordance with organisational policies. 

    ASSESSMENT CRITERION 6 
    Coach/bus is checked for lost or misplaced luggage. 

    ASSESSMENT CRITERION 7 
    Lost or misplaced luggage is put in safekeeping and safe return arranged according to organisational policies. 

    ASSESSMENT CRITERION 8 
    Luggage problems are addressed and resolved as soon as possible with the service being consistent, reliable and helpful. 

    SPECIFIC OUTCOME 4 
    Complete journey and operational information according to specification. 

    ASSESSMENT CRITERIA
     

    ASSESSMENT CRITERION 1 
    All information on documentation is completed, accurately, comprehensively and legibly. 
    ASSESSMENT CRITERION RANGE 
    Passenger lists and manifests, luggage returns, journey deviations and unusual occurrences report, quality control checklists, customer feedback reports, galley inventory consumption, trip journals and reports.
     

    ASSESSMENT CRITERION 2 
    Information is submitted on time and in accordance with organisational policies. 

    ASSESSMENT CRITERION 3 
    Information affecting the journey is communicated according to organisational requirement. 
    ASSESSMENT CRITERION RANGE 
    Unusual passenger requests, saloon amenity shortages or failures, route deviations and delays, breakdowns, vehicle defects and accidents.
     

    ASSESSMENT CRITERION 4 
    Operational information on documentation is completed, accurately, comprehensively and legibly. 
    ASSESSMENT CRITERION RANGE 
    Customer quality reports, incident reports, accident reports, inspection reports, tachograph and other monitoring devices.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • Assessment of learner achievements takes place at providers accredited by the relevant ETQA (RSA, 1998b) for the provision of programs that result in the outcomes specified for this unit standard.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard must be accredited as a provider with the relevant ETQA.
  • The relevant ETQA according to the moderation guidelines and the agreed ETQA procedures will oversee moderation of assessment and is responsible for moderation of learner achievements of learners who meet the requirements of this unit standard. 

  • UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    Credited learners understand and can explain:
  • Organisational guidelines and policies regarding route selection criteria, luggage carriage and delivery systems, coach provisioning and quality assurance systems, coach and content security procedures, long distance operating procedures and lost luggage procedures.
  • Legal requirements regarding legal carrying capacities, emergency equipment and entry and escape provisions on passenger vehicles, and reserved and limited parking for buses and coaches.
  • Manufacturer specifications regarding saloon amenities and equipment. 

  • UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems where responses to problems show that such critical and creative thinking has been used to make responsible decisions in selecting routes and solving lost luggage problems. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others as a member of a team, group, organisation or community as leader and guide of tour groups. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage oneself and one's activities responsibly and effectively in order to maintain quality of service. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information in order to inform customers and superiors. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively using visual, mathematic and/or language skills in the modes of oral and/or written presentation with customers and report within organisation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Demonstrate an understanding of the world as a set of related systems by recognising that problem-solving contexts do not exist in isolation when marketing services. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    This unit standard replaces unit standard 10957, "Provide long distance coach/bus services", Level 3, 10 credits.

    Notes to assessors:

    Assessors should keep the following principles in mind when designing and conducting assessments against this unit standard:
  • Focus the assessment activities on gathering evidence in terms of the main outcome expressed in the unit standard title to ensure assessment is integrated rather than fragmented. Remember that the person must be declared competent in terms of the overall unit standard outcome. Where assessment at unit standard title level is unmanageable, focus assessment around each specific outcome, or groups of specific outcomes.
  • Make sure evidence is gathered across the entire range, wherever it applies. Assessment activities should be as close to the real performance as possible, and where simulations or role-plays are used, there should be supporting evidence to show the learner is able to perform in the real situation.
  • Do not focus the assessment activities on each assessment criterion. Rather make sure the assessment activities focus on outcomes and are sufficient to enable evidence to be gathered around all the assessment criteria.
  • The assessment criteria provide the specifications against which assessment judgements should be made. In most cases, knowledge can be inferred from the quality of the performances, but in other cases, knowledge and understanding will have to be tested through questioning techniques. Where this is required, there will be assessment criteria to specify the standard required.
  • The task of the assessor is to gather sufficient evidence, of the prescribed type and quality, as specified in this unit standard, that the learner can achieve the outcomes again and again and again. This means assessors will have to judge how many repeat performances are required before they believe the performance is reproducible.
  • All assessments should be conducted in line with the following well documented principles of assessment: appropriateness, fairness, manageability, integration into work or learning, validity, direct, authentic, sufficient, systematic, open and consistent. 

  • QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  50285   National Certificate: Professional Driving  Level 3  NQF Level 03  Reregistered  2023-06-30  TETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Algoa Bus Company 
    2. All-in-one Driving Academy 
    3. Andebe Training and Skills Development 
    4. Areka Logistics Solution 
    5. Bev Short Training Consultants 
    6. Blessed Assurance Worship Centre 
    7. Bolton Business College & Computer Studies 
    8. Brilliant Skills Development & Training Solutions 
    9. Buscor 
    10. Centre for Logistics Excellence Pty Ltd 
    11. CHAMDOR DRIVER TRAINING CC 
    12. Dee's Training (PTY) LTD 
    13. Dees Driver Training Centre 
    14. Driving Sense 
    15. Eastcape Training Centre 
    16. Goldee Trading Academy 176 
    17. Golden Arrow Bus Services 
    18. He and She Driver Training Centre 
    19. Ikaheng HR Services Pty Ltd 
    20. Inkqubela Consultants 
    21. Innovative Shared Services 
    22. Intercape Mainliner 
    23. Interstate Bus Lines 
    24. Kempston Driving Academy 
    25. Kitta Transport Training Academy 
    26. Learncorp 
    27. Learning Exchange Pty Ltd 
    28. Lephalale Tvet College 
    29. Makwedeng Training 
    30. Maliwa Investment (Pty)Ltd 
    31. Manaka Professional Driving Services 
    32. Mpofu Engineering Projects 
    33. NOSA LOGISTICS PTY LTD 
    34. Nowethu Learning Institute cc 
    35. Pal Passenger Bus Services 
    36. People''s choice 
    37. Phephani Learnerships cc 
    38. Primeserv Corporate Solutions (Pty) Ltd 
    39. PUTCO Pty Ltd 
    40. Q4 Training Solutions 
    41. Siyashayela Training and Development 
    42. SPINA Consultancy cc Cape Town 
    43. Tasa Training Services cc 
    44. THABO Training and Services 
    45. Thembalethu Development 
    46. Thwala Training Services (Pty) Ltd 
    47. TIESPRO (Pty) Ltd 
    48. Wheelman S A 



    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.