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SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD: 

Develop a project quality management plan for a simple to moderately complex project 
SAQA US ID UNIT STANDARD TITLE
243816  Develop a project quality management plan for a simple to moderately complex project 
ORIGINATOR
SGB Project Management 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 03 - Business, Commerce and Management Studies Project Management 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular-Fundamental  Level 5  Level TBA: Pre-2009 was L5  6 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2018-07-01  2023-06-30  SAQA 06120/18 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2024-06-30   2027-06-30  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard does not replace any other unit standard and is not replaced by any other unit standard. 

PURPOSE OF THE UNIT STANDARD 
Learners credited with this unit standard will be able to develop a project quality management plan for a simple to moderately complex project. They will be able to describe project quality management principles and select the relevant inputs to the quality management plan. Learners will also be able to compile the project quality management plan by consolidating the various components and obtain approval for the plan. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
It is assumed that learners are competent in:
  • Mathematical Literacy at NQF Level 4 or equivalent.
  • Communication at NQF Level 4 or equivalent.
  • Computer Literacy at NQF Level 3 or equivalent.
  • Unit Standard: Develop a project cost management plan for a simple to moderately complex project at NQF Level 5.
  • Unit Standard: Provide assistance in implementing and assuring project work meets quality requirements at NQF Level 4. 
    		•

    UNIT STANDARD RANGE 
    Simple to moderately complex project can be defined as a project that has:
  • A high degree of stability, few uncertainties or low rate of change with regard to expected deliverables, phase contents, organisational process and procedures, legislation and team members.
  • Limited range of different methods or approaches relating to the design and creation of deliverables and end products.
  • Low to moderate impact on the environment and or socio economic elements; Moderate to low need to comply with legislation; Moderate number of stakeholders affected by or interested in the project.
  • Low strategic importance to the organisation or organisations involved; Not necessary identified in strategic plans.
  • Stakeholders, that are in agreement about the characteristics of the product of the project; Benefits of the project well defined and agreed.
  • Low number of different organisations participating in the project; A low number; and or wide variety of interfaces between the project and other organisational entities in order to produce the end deliverable.

    Quality management activities may:
  • Be done independently within broad guidance or by taking the lead of a team.
  • Involve consultation with other project members, teams and internal stakeholders.
  • Involve the selection, use and supervision of appropriate quality management methods, tools and techniques.
  • Be conducted routinely or as changing circumstances dictate.
  • Take into account internal organisational change and external environmental change.

    Information to be drawn on may include:
  • Organisation guidelines and instructions.
  • The project management body of knowledge.
  • Locally and international quality standards.
  • Designated legislation and conventions affecting quality management practice.

    Communication: Advice and assistance may be provided by other project managers, the program manager, section heads and/or specialists within the organisation. Liaison with the client organisation and external authorities would normally be within agreed authorisation and reporting requirements.

    Quality Management Plans may include established processes, authorisations and responsibilities for quality control, quality assurance, and continuous improvement. They may also contain endorsed quality policies, critical success factors, measurement criteria, QM documentation requirements, and inspection, audit, report and review procedures.

    Quality objectives may be determined in consultation with the client and other stakeholders, as well as advice from higher project authority. This process may require prioritisation and trade-off between cost, schedule, performance and quality which may impact upon customer satisfaction.

    Quality standards may be selected or designated by higher project authority from:
  • ISO 9000 Series guidelines.
  • Government regulations (eg Trade Practices Acts, Environment Protection Acts).
  • Industry standards, regulations and work practices.
  • Organisation and project standards.
  • Client organisation standards.

    Quality Control activities may range from monitoring conformance with specifications to recommending ways to eliminate causes of unsatisfactory performance of products or processes. Quality control activities may involve the monitoring of regular inspections by internal or external agents.

    Quality Assurance activities may include inspections and audits in compliance with quality control guidelines.

    Quality improvement may be achieved by formal practices such as total quality management or continuous improvement or by less formal processes which improve both the product quality and processes of the project, eg client surveys to determine client satisfaction with project team performance.

    Quality management tools may include: brainstorming, benefit/cost analysis, flowcharts, benchmarking, histograms, Pareto charts, scattergrams, run charts, control charts. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Demonstrate an understanding of project quality management principles. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The purpose of quality management on a project is explained with examples illustrating the consequences of good and poor quality management on the end product. 

    ASSESSMENT CRITERION 2 
    The processes required to manage quality on a project are explained, with examples, in accordance with organisational standards and practices or recognised industry practice. 

    ASSESSMENT CRITERION 3 
    The components of a project quality management plan are explained with examples. 

    ASSESSMENT CRITERION 4 
    Quality assurance and its application on a project are explained with examples. 

    ASSESSMENT CRITERION 5 
    Quality control and its application on a project are explained with examples. 

    ASSESSMENT CRITERION 6 
    Continuous process improvement and its application on a project are explained with examples. 

    ASSESSMENT CRITERION 7 
    Cost-benefits analyses and their application in quality management are explained with examples. 

    ASSESSMENT CRITERION 8 
    Methods, tools and techniques for analysing and measuring quality needs and performance are described with examples of application to a project. 
    ASSESSMENT CRITERION RANGE 
    Methods, tools and techniques may include but is not limited to cause and effect diagrams, Taguchi, Pareto chart or diagram, statistical sampling, trend analysis, Six Sigma, control charts.
     

    SPECIFIC OUTCOME 2 
    Gather and analyse quality requirements for a project. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Participants in defining quality requirements for the project are identified and involved in the project quality planning process. 

    ASSESSMENT CRITERION 2 
    Project quality objectives are determined with input from the relevant stakeholders and documented in the required format. 

    ASSESSMENT CRITERION 3 
    Organisational quality policies, procedures and standards are identified and reviewed for applicability. 

    ASSESSMENT CRITERION 4 
    Established quality management methods, tools and techniques are identified and reviewed for applicability. 

    ASSESSMENT CRITERION 5 
    Requirements for a project quality management system are determined in support of the project quality objectives. 
    ASSESSMENT CRITERION RANGE 
    The project quality system may include but is not limited to: organisation structure, responsibilities, procedures, processes, resources, tools, check lists, operational definitions.
     

    ASSESSMENT CRITERION 6 
    Lessons learned from previous project are identified and reviewed for applicability. 

    ASSESSMENT CRITERION 7 
    Product quality requirements and criteria are identified with input from the relevant stakeholders and documented in the required format. 

    SPECIFIC OUTCOME 3 
    Compile the project quality management plan. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    Quality policies, procedures and standards applicable to the project are selected and documented in the required format. 

    ASSESSMENT CRITERION 2 
    Quality criteria are determined with input from the relevant stakeholders and documented in the required format. 
    ASSESSMENT CRITERION RANGE 
    Quality criteria include but are not limited to quality measurements and variances.
     

    ASSESSMENT CRITERION 3 
    Quality management activities and resource requirements are determined and incorporated in the project schedule. 

    ASSESSMENT CRITERION 4 
    Roles and responsibilities for quality management activities are defined and agreed with relevant stakeholders. 

    ASSESSMENT CRITERION 5 
    The budget for quality management activities is determined and agreed with relevant stakeholders. 

    ASSESSMENT CRITERION 6 
    The project quality management system is defined to meet requirements and agreed with relevant stakeholders. 

    ASSESSMENT CRITERION 7 
    All project quality management planning components are gathered and consolidated into a project quality management plan in the required format. 

    ASSESSMENT CRITERION 8 
    The project quality management plan provides for quality assurance, quality control and process improvements. 

    SPECIFIC OUTCOME 4 
    Obtain approval for the project quality management plan. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    The project quality management plan is presented to relevant project authorities for approval. 

    ASSESSMENT CRITERION 2 
    The project quality management plan is incorporated into the integrated project management plan. 

    ASSESSMENT CRITERION 3 
    The project quality management plan is communicated to all relevant stakeholders. 


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
  • An individual wishing to be assessed (including through RPL) against this unit standard may apply to an assessment agency, assessor or provider institution accredited by the relevant ETQA.
  • Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
  • Any institution offering learning that will enable achievement of this unit standard or assessing this unit standard must be accredited as a provider with the relevant ETQA.
  • Moderation of assessment to be conducted by an accredited provider according to internal approved provider policy and the relevant ETQA guidelines.
  • Moderation of assessment will be conducted by the relevant ETQA at its discretion. 
    		•

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
  • Principles of quality management and their application.
  • Place of quality management in the context of the project life cycle.
  • Organisation's quality management policies, procedures and standards.
  • Use of quality management systems and standards.
  • Appropriate quality management methods, techniques and tools: their capabilities, limitations, applicability and contribution to project outcomes.
  • Lessens learned from previous project applicable to quality management. 
    		•

    UNIT STANDARD DEVELOPMENTAL OUTCOME 
    N/A 

    UNIT STANDARD LINKAGES 
    N/A 


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Identify and solve problems relating to inadequate standards that could have a negative impact on the project. 

    UNIT STANDARD CCFO WORKING 
    Work effectively with others in the implementation of project improvement strategies to ensure standards are achieved. 

    UNIT STANDARD CCFO COLLECTING 
    Collect, analyse, organise and critically evaluate information while gathering stakeholders expectations for quality requirements when developing the quality management plan for a project. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate effectively with stakeholders when contributing and providing inputs to the development and implementation of quality standards for a project and when making recommendations for improvements. 

    UNIT STANDARD CCFO SCIENCE 
    Use science and technology to document policies, procedures and standards for a quality management plan. 

    UNIT STANDARD ASSESSOR CRITERIA 
    N/A 

    REREGISTRATION HISTORY 
    As per the SAQA Board decision/s at that time, this unit standard was Reregistered in 2012; 2015. 

    UNIT STANDARD NOTES 
    Terms, techniques and processes referred to in this unit standard are based upon recognised best practice for generic project management reflected in industry standards such as:
  • Standards from Project Management Institute (PMI®) such as:
    > A Guide to the Project Management Body of Knowledge (PMBoK Guide), 2000 and 2004 versions, from Project Management Institute (PMI®).
    > Extensions to PMBoK® Guide from PMI®.
    > Work Breakdown Structure.
    > Earned Value.
  • Body of Knowledge from Association for Project Management, UK.
  • ISO 10006.
  • British Standard 6079.
  • IPMA Competence Baseline from International Project Management Association.
  • Project Management role delineation studies from PMI® for CAPM and PMP.
  • Project Management Competency Development Framework from PMI® 2002.
  • Emerging global performance standards for project management personnel (GPSPMP - Global).
  • Australian National Competency Standards for Project Management 2003. 
    		•

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Core  63209   National Certificate: Energy Regulation  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 
    Core  58309   National Diploma: Project Management  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  SERVICES 
    Elective  63769   National Certificate: Business Analysis Support Practice  Level 5  Level TBA: Pre-2009 was L5  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  83026   National Certificate: Information and Communications Technology (ICT) Software Testing  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  MICTS 
    Elective  60549   National Diploma: Aeronautical Information Management Practice  Level 5  NQF Level 05  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 
    Elective  66109   National Diploma: Aircraft Performance Engineering  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2016-12-31  TETA 
    Elective  67460   National Diploma: Public Administration  Level 6  NQF Level 06  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  As per Learning Programmes recorded against this Qual 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Afrika Tikkun NCC 
    2. Amadi Institute of Management And Technology (Pty) Ltd 
    3. ASMO INSTITUTE OF BUSINESS AN 
    4. ATTI Nelspruit Pty Ltd 
    5. Clean Heat Academy 
    6. DC Academy (PTY)LTD 
    7. DINALEDI MANAGEMENT AND SERVICES 
    8. ENERGY TRAINING FOUNDATION (ENFT) 
    9. Epitome Villa (Pty)Ltd 
    10. Eshybrand Pty Ltd 
    11. FACULTY TRAINING INSTITUTE PTY LTD 
    12. Finweb Business Consultancy 
    13. Foster-Melliar (Pty) Ltd 
    14. Gert Sibande FET College 
    15. HAVOHEJ CONSULTANCY 
    16. HILLCROSS BUSINESS SCHOOL (PTY 
    17. Jeppe College of Commerce and 
    18. KP ACADEMY (PTY) LTD 
    19. MBOWA COLLEGE PTY LTD 
    20. Metanoia Ratings PTY LTD 
    21. MINDWORX CONSULTING GAUTENG PTY LTD 
    22. Novia One Group (Pty) Ltd 
    23. OPELONG BUSINESS INSTITUTE (PT 
    24. Sisekelo Sustainability Institute 
    25. SIYAFUNDA COMMUNITY TECHNOLOGY CENTRE NPC 
    26. SUPREME ICT CONSULTANTS 
    27. Terry Computer Services cc 
    28. TSP COLLEGE 
    29. Visionary Skill Academy 
    30. VUTHLARI MARKETING CONSULTING 
    31. YITRO INNOVATIONS 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.