SAQA All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.
SOUTH AFRICAN QUALIFICATIONS AUTHORITY 
REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE: 

Provide commuter services 
SAQA US ID UNIT STANDARD TITLE
10956  Provide commuter services 
ORIGINATOR
SGB Transport and Logistics Operations 
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-  
FIELD SUBFIELD
Field 11 - Services Transport, Operations and Logistics 
ABET BAND UNIT STANDARD TYPE PRE-2009 NQF LEVEL NQF LEVEL CREDITS
Undefined  Regular  Level 3  NQF Level 03  8 
REGISTRATION STATUS REGISTRATION START DATE REGISTRATION END DATE SAQA DECISION NUMBER
Passed the End Date -
Status was "Reregistered" 		 2003-12-03  2006-06-29  SAQA 1351/03 
LAST DATE FOR ENROLMENT LAST DATE FOR ACHIEVEMENT
2007-06-29   2010-06-29  

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.  

This unit standard is replaced by: 
US ID Unit Standard Title Pre-2009 NQF Level NQF Level Credits Replacement Status
123256  Provide commuter services  Level 3  NQF Level 03  8   

PURPOSE OF THE UNIT STANDARD 
The Learner will be capable of:

Conveying commuters by road in safety and comfort while adhering to scheduled times, service quality specifications and collecting the revenue for the service. 

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING 
What the Learner should know and be able to do, before starting this unit:
  • ABET IV English Literacy
  • ABET II Numeracy
  • Successful completion of the units:
    'Operate a Rigid Vehicle';
    'Obtain and Communicate Transport Operational Information';
    'Foster and Maintain Customer Relations'. 
    		•

    Specific Outcomes and Assessment Criteria: 

    SPECIFIC OUTCOME 1 
    Prepare the vehicle, equipment and documentation. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Documentation required for the trip or shift is completed according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Documentation include shift allocation, signing on sheets, waybills, duty cards, log books, tickets, fare books, driving licences and professional driving permits, accident-, incident- and inspection reports, fuel- and service orders.
     

    ASSESSMENT CRITERION 2 
    2. Equipment is verified, installed or tested according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Equipment includes but is not limited to ticket machines, nippers, fire extinguishers, warning triangles, communication instruments.
     

    ASSESSMENT CRITERION 3 
    3. Equipment affecting passengers is inspected for safety and comfort according to organisational specifications. 
    ASSESSMENT CRITERION RANGE 
    Equipment includes the passenger door and -bell, steps, handrails, seats, luggage shelves, windows and ventilation.
     

    SPECIFIC OUTCOME 2 
    Load, drive and off-load passengers with specific attention to safety and comfort. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Demonstrated ability to drive the vehicle according to organisational standards with full consideration of the following factors:
  • Safety factors: Stopping only at scheduled boarding points; Passenger door only opened and closed when completely stationary; Number of passengers restricted to legal limit of vehicle.
  • Comfort factors: Acceleration and deceleration forces applied gradually; Cornering speeds maintained within comfort levels; Moving off only when passengers are seated or standing securely. 
    		•

    ASSESSMENT CRITERION 2 
    2. Learner is able to describe the indicators of passenger distress caused by unacceptable driving and the actions to be implemented to rectify this. 

    ASSESSMENT CRITERION 3 
    3. Learner is able to describe corrective actions to get passengers to their destinations in the event of route deviations, delays experienced and breakdowns, as well as the company guidelines for consideration in selecting the most appropriate actions. 

    SPECIFIC OUTCOME 3 
    Collect payments and issue passenger tickets. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Correct fares collected and correct tickets issued according to organisational fare structure. 

    ASSESSMENT CRITERION 2 
    2. Pre-paid tickets validated without error on applicable route, time of day and type of passenger. 

    ASSESSMENT CRITERION 3 
    3. Correct change returned with cash tickets to the satisfaction of all passengers. 

    ASSESSMENT CRITERION 4 
    4. Reflect on the effect of over- or undercharging customers, or giving short change to customers, and relate the effects of these actions on continued customer support and reputation or image of the organisation. 

    SPECIFIC OUTCOME 4 
    Complete trip or shift information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. All information on documentation is complete, accurate, comprehensive and legible. 
    ASSESSMENT CRITERION RANGE 
    Waybills, ticket machine documentation, cash to ticket sales reconciliation, trip deviations and unusual occurrences report.
     

    ASSESSMENT CRITERION 2 
    2. Information is submitted on time and in accordance with organisational policies. 

    SPECIFIC OUTCOME 5 
    Adhere to service contractual specifications. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Reflect on the implications of providing a commuter service within the contract/tendering system. 

    ASSESSMENT CRITERION 2 
    2. Reflect on the cost and customer satisfaction implications of penalties payable due to deviations from contractual service specifications. Relate own actions to avoid penalties on service contracts. 
    ASSESSMENT CRITERION RANGE 
    Penalties with prescribed costs to include late or early departures, overloading, non-operation of trips or shifts, vehicle cleanliness, defects and breakdowns, destination scrolls.
     

    SPECIFIC OUTCOME 6 
    Provide operational information. 

    ASSESSMENT CRITERIA     

    ASSESSMENT CRITERION 1 
    1. Information affecting the service is communicated according to organisational requirements. 
    ASSESSMENT CRITERION RANGE 
    Excessive passenger demand, route deviations and delays, breakdowns, vehicle defects and accidents.
     

    ASSESSMENT CRITERION 2 
    2. Operational information on documentation is complete, accurate, comprehensive and legible. 
    ASSESSMENT CRITERION RANGE 
    Incident reports, accident reports, inspection reports, trip journal, tachograph and other monitoring devices.
     


    UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS 
    Accreditation and moderation process and criteria to be established by the relevant education and Training Quality Assurer. 

    UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE 
    1. Organisational guidelines and policies on:
  • Ticket selling and control systems.
  • Operations planning and control systems.
  • Accident and emergency procedures.
  • Vehicle inspection and defect reporting.

    2. Legal requirements on:
  • Driving licences, professional driving permits, vehicle documentation, accident and first aid procedures.
  • Legal carrying capacities, emergency equipment and entry and escape provisions on passenger vehicles.

    3. Operational area detail:
  • Routes, stages and destinations.
  • Fare charts and tables.

    4. Fare structures, ticket and penalty systems.

    5. Contractual and normal service scheduling and timetables.

    6. The implications of the contract/tendering system on drivers. 
    		•


    Critical Cross-field Outcomes (CCFO): 

    UNIT STANDARD CCFO IDENTIFYING 
    Solve problems in resolving route deviations, delays and breakdowns. 

    UNIT STANDARD CCFO ORGANISING 
    Organise and manage self in maintaining quality of service and minimize penalties on contractual services. 

    UNIT STANDARD CCFO COLLECTING 
    Evaluate information in informing customers and superiors. 

    UNIT STANDARD CCFO COMMUNICATING 
    Communicate with customers and report within organisation. 

    UNIT STANDARD CCFO DEMONSTRATING 
    Understand the world as a set of related systems in marketing of services. 

    UNIT STANDARD NOTES 
    This unit standard has been replaced by unit standard 123256, which is "Provide commuter services", Level 3, 8 credits. 

    QUALIFICATIONS UTILISING THIS UNIT STANDARD: 
      ID QUALIFICATION TITLE PRE-2009 NQF LEVEL NQF LEVEL STATUS END DATE PRIMARY OR DELEGATED QA FUNCTIONARY
    Elective  13716   National Certificate: Professional Driving  Level 3  NQF Level 03  Passed the End Date -
    Status was "Reregistered"     		 2006-06-29  TETA 
    Elective  49531   Further Education and Training Certificate: Inclusive Education  Level 4  NQF Level 04  Passed the End Date -
    Status was "Reregistered"     		 2023-06-30  ETDP SETA 


    PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD: 
    This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.
     
    1. Africa Training Centre 
    2. Algoa Bus Company 
    3. Bidvest Panalpina Logistics (BPL) 
    4. Buscor 
    5. Golden Arrow Bus Services_pty Ltd 
    6. He and She Driver Training Centre 
    7. Inkqubela Consultants 
    8. Learncorp 
    9. Learning Exchange Pty (Ltd) 
    10. Makwedeng Training 
    11. Maliwa Investment (Pty)Ltd 
    12. NOSA LOGISTICS PTY LTD 
    13. Phephani Learnerships cc 
    14. PPLE Group Pty Ltd 
    15. Primeserv Corporate Solutions (Pty) Ltd 
    16. PUTCO Limited 
    17. PUTCO Pty Ltd 
    18. SA Maritime School and Transport College 
    19. SPINA Consultancy cc Cape Town 
    20. THABO Training and Services 
    21. TIESPRO (Pty) Ltd 


    All qualifications and part qualifications registered on the National Qualifications Framework are public property. Thus the only payment that can be made for them is for service and reproduction. It is illegal to sell this material for profit. If the material is reproduced or quoted, the South African Qualifications Authority (SAQA) should be acknowledged as the source.