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SOUTH AFRICAN QUALIFICATIONS AUTHORITY

REGISTERED UNIT STANDARD THAT HAS PASSED THE END DATE:

Implement and Manage Quality Assurance Systems in a Freight Forwarding environment

SAQA US ID	UNIT STANDARD TITLE
11255	Implement and Manage Quality Assurance Systems in a Freight Forwarding environment
ORIGINATOR
SGB Procurement, Logistics and Supply Chain Mngt
PRIMARY OR DELEGATED QUALITY ASSURANCE FUNCTIONARY
-
FIELD			SUBFIELD
Field 03 - Business, Commerce and Management Studies			Procurement
ABET BAND	UNIT STANDARD TYPE	PRE-2009 NQF LEVEL	NQF LEVEL	CREDITS
Undefined	Regular	Level 4	NQF Level 04	4
REGISTRATION STATUS		REGISTRATION START DATE	REGISTRATION END DATE	SAQA DECISION NUMBER
Passed the End Date - Status was "Reregistered"		2005-09-13	2008-09-13	SAQA 0160/05
LAST DATE FOR ENROLMENT		LAST DATE FOR ACHIEVEMENT
2009-09-13		2012-09-13

In all of the tables in this document, both the pre-2009 NQF Level and the NQF Level is shown. In the text (purpose statements, qualification rules, etc), any references to NQF Levels are to the pre-2009 levels unless specifically stated otherwise.

This unit standard does not replace any other unit standard and is not replaced by any other unit standard.

PURPOSE OF THE UNIT STANDARD

This Unit Standard is intended for people who are, or who wish to be employed in the administration of the quality control system of a forwarding and clearing organisation.

Individuals who are credited with this Unit Standard will be able to apply knowledge and understanding of the principles, processes and procedures used in forwarding, to the administration of the current applicable ISO Code of Practice, e.g. ISO 9001,9002 system.

LEARNING ASSUMED TO BE IN PLACE AND RECOGNITION OF PRIOR LEARNING

FOR 12 Facilitate the final release and delivery of goods imported by surface modes,
FOR13 Facilitate the final release and delivery of goods imported and exported by Airfreight,
FOR 14 Apply Groupage processes and procedures to cargo imported by surface,
FOR 15 Apply Breakbulk Operations processes and procedures to cargo imported by airfreight,
FOR 17 Generate shipment costings, invoices, credit notes and estimates
ISO 9002 Audit Training

UNIT STANDARD RANGE

The specific outcomes as reflected in this unit standard are performed in a structured work context with minimal supervision, which allows for learners to operate under self-direction and take full responsibility for all expected outcomes.

Learners are expected to have access to the relevant regulations, guidelines etc?Learners, in performing the specific outcomes at the level expressed in this unit standard, are expected to generate a range of responses, a limited number of which are innovative, to well defined but often previously unencountered problems. Performance must be guided at all times by organisational processes, policies, procedures and systems, and accepted industry practice.

Specific Outcomes and Assessment Criteria:

SPECIFIC OUTCOME 1

The learner must demonstrate the ability to consider a range of options.

OUTCOME NOTES

The learner must demonstrate the ability to consider a range of options, make decisions about and evidence performance around each of the specific outcomes.

ASSESSMENT CRITERIA

ASSESSMENT CRITERION 1

1. Administer the quality management of the company in compliance with the applicable ISO system requirements.

ASSESSMENT CRITERION 2

2. Co-ordinate training of the organisation employees to meet the requirements of the current applicable ISO system Code of Practice.

ASSESSMENT CRITERION 3

3. Maintain quality assurance records.

UNIT STANDARD ACCREDITATION AND MODERATION OPTIONS

1. Anyone assessing a learner against this unit standard must be registered as an assessor with the relevant ETQA.
2. Any institution offering learning that will enable achievement of this unit standard must be accredited by the relevant ETQA.
3. Moderation of assessment will be done by the relevant ETQA at its discretion.

UNIT STANDARD ESSENTIAL EMBEDDED KNOWLEDGE

ESSENTIAL EMBEDDED KNOWLEDGE:The learners can understand, explain and apply:

1. ISO 9001, 2000 Code of practice
2. Fundamentals of quality management including auditing.
3. Quality system administration.

Critical Cross-field Outcomes (CCFO):

UNIT STANDARD CCFO IDENTIFYING

1. Identify and solve problems in which responses display that responsible decisions, using critical thinking, have been made,eg,
! Identify and apply the knowledge of the Quality Assurance Systems in arriving at workable solutions within a freight forwarding operation

UNIT STANDARD CCFO WORKING

2. Work effectively with others as a member of a team, group, organisation or community,eg,
Appreciate that:
* since the Forwarding Industry is practised in an international environment at the micro, meso and macro levels it operates in systems which are reliant on others and which address the processing of data,
* the processing systems approach as well as the productivity orientation of Forwarding companies demands high levels of teamwork and the understanding, reaction and maintenance of team coherence and co- operation,
* the level of competency is largely dependent on the individual`s ability and capacity to operate effectively with peers, supervisors, internal and external customers.

UNIT STANDARD CCFO ORGANISING

3. Organise and manage oneself and one`s activities responsibly and effectively,eg,
! Prioritise and blend daily activities in such a way as to enable the working process to run effectively and efficiently.

UNIT STANDARD CCFO COLLECTING

4. Collect, analyse, organise and critically evaluate information,eg,
! Apply a knowledge and comprehension of the processes and procedures applicable to the application and administration of a quality assurance system in the Freight Forwarding and Quality Assurance environments.
! Collect, organise and analyse information received to arrive at rational decisions with regard to the solution of problems related to the Quality Assurance Systems in order to enhance the range and professionalism of service to customers

UNIT STANDARD CCFO COMMUNICATING

5. Communicate effectively using visual, mathematical, and/or language skills in the modes of written and/or oral presentation,eg,
! Identify from written material and verbal interaction the specific requirements and needs of the existing and potential clients, communicate the resulting outcome of each selection decision to the affected parties by written and oral persuasion.

UNIT STANDARD ASSESSOR CRITERIA

ASSESSMENT CRITERIA

A composite statement of outcomes which expresses applied competence in the particular component of practice

Outcomes will be judged by whether the learner can:

1. Demonstrate understanding of the requirements of the applicable ISO system
2. Conduct an organisational quality audit to ascertain the current quality processes in place vs required
3. Write an ISO compliant policy and procedure
4. Establish quality control mechanisms and structures to facilitate the implementation and maintenance of a quality control system
5. Identify all processes and procedures for which records must be kept

QUALIFICATIONS UTILISING THIS UNIT STANDARD:

	ID	QUALIFICATION TITLE	PRE-2009 NQF LEVEL	NQF LEVEL	STATUS	END DATE	PRIMARY OR DELEGATED QA FUNCTIONARY
Core	22443	National Certificate: Freight Forwarding	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2007-11-28	Was TETA until Last Date for Achievement
Elective	57806	Further Education and Training Certificate: Exports	Level 4	NQF Level 04	Passed the End Date - Status was "Reregistered"	2016-12-31	TETA

PROVIDERS CURRENTLY ACCREDITED TO OFFER THIS UNIT STANDARD:

This information shows the current accreditations (i.e. those not past their accreditation end dates), and is the most complete record available to SAQA as of today. Some Primary or Delegated Quality Assurance Functionaries have a lag in their recording systems for provider accreditation, in turn leading to a lag in notifying SAQA of all the providers that they have accredited to offer qualifications and unit standards, as well as any extensions to accreditation end dates. The relevant Primary or Delegated Quality Assurance Functionary should be notified if a record appears to be missing from here.

1.	Aldabri 106 Institute for Quality Pty Ltd
2.	Makwedeng Training